Q1: It shows how efficiently a business is using its materials and labor in the production process
Answer: Gross profit marginAnswer
Q2: It takes an average of 2 interviews to get one job offer
Answer: False – AnswerAnswer
Q3: Iterate between row assignments and column assignments until you have made as many unique assignments as impossible
Answer: Wrong – FalseAnswer
Q4: J.D. Power’s surveys of customer satisfaction are a popular example of syndicated research
Answer: Correct – TrueAnswer
Q5: Jack hopes to be promoted to head of his department next year. In the meantime, he has been assigned to spend a year as assistant to the current department head. This is an example of the___form of training
Answer: coachingAnswer
Q6: Jack worked 6 hours of overtime this week but has decided to take time off instead of overtime pay. How many hours will Jack get off
Answer: 9 hoursAnswer
Q7: Jack works at a Hilton hotel. Some weeks he works in catering but he also works in housekeeping, and in reservations periodically. This is an example of___
Answer: job rotationAnswer
Q8: Jackie works as a nurse on temporary assignment for hospitals throughout the region on an as-needed basis. Jackie is___
Answer: a contingent workerAnswer
Q9: James is currently identifying the specific job performance skills needed, analyzing the skills of prospective trainees, and developing knowledge and performance objectives based on the deficiencies he finds. James is working on the___step in the training and development process
Answer: firstAnswer
Q10: James, an HR manager, is currently identifying the specific job performance skills required for a telemarketing position at Newman Enterprises. He is also assessing the skills of prospective trainees. James is most likely involved in which of the following aspects of the training process
Answer: needs analysisAnswer
Q11: Jane records every activity she participates in at work along with time in a log. This approach to data collection for job analysis is based on___
Answer: diariesAnswer
Q12: Jason will only drink Pepsi cola, and he feels an emotional attachment to it. That is the brand he was brought up on and is the one he continues to drink every day. Jason is exhibiting___
Answer: brand loyaltyAnswer
Q13: JB Auto Detailing’s customers have noticed that the quality of services depends on who provides them as well as when, where, and how they are provided. What have the customers noticed
Answer: service variabilityAnswer
Q14: Jeff Newman calls on about fifteen clients per day. He visits them in their offices and demonstrates his product line by carrying samples. If servicing is needed, Jeff contacts the home office for assistance. What would be the best description of the type of sales force that Jeff belongs to
Answer: outside or field sales forceAnswer
Q15: Jerry has the choice of two bonds, one that pays 5 percent interest and one that pays 2 percent interest. Which of the following is most likely
Answer: The 2 percent bond is a municipal bond, and the 5 percent bond is a U.S. government bondAnswer
Q16: Jessica Garza is a manager at a large retail store. Currently, Jessica has four temporary workers under her supervision that a local staffing agency has provided. In which of the following tasks should Jessica become directly involved
Answer: answering task-related questions posed by a temporary workerAnswer
Q17: Jim buys a USD1000 bond from ABC Company. ABC Company uses the USD1000 to purchase a new piece of machinery. Whose spending would be an act of investment in the language of macroeconomics
Answer: only ABC Corporation’sAnswer
Q18: Joan uses some of her income to buy mutual fund shares. A macroeconomist refers to Joan’s purchase as investment
Answer: Wrong – FalseAnswer
Q19: Job analyses are prerequisites for many decisions and activities but in what areas of work
Answer: All of these—b. Training and career development schemes Answer
c. Job (re)design and person specification for the job role
d. Design and validation of selection procedures
Q20: Job analysis produces which of the following, regardless of the technique used
Answer: Job specificationsAnswer
Q21: Job Characteristics Model is proposed by___
Answer: Hackman and OldhamAnswer
Q22: Job competencies are always___
Answer: both a and b—a. measurable Answer
b. observable
Q23: Job descriptions should be clear and concise and may serve as a major training tool for the identification of guidelines
Answer: Correct – TrueAnswer
Q24: Job design involves systematic attempts to organize tasks, duties and responsibilities into a unit of work to achieve certain objectives
Answer: Correct – TrueAnswer
Q25: Job duties that employees must be able to perform, with or without reasonable accommodation, are called___
Answer: essential job functionsAnswer
Q26: Job Enrichment
Answer: involves giving employees work with a greater degree of responsibility and autonomyAnswer
Q27: Job enrichment can be described as___
Answer: redesigning jobs to increase opportunities for responsibilityAnswer
Q28: Job enrichment includes all of the following except
Answer: Diagonal enrichmentAnswer
Q29: Job Enrichment involves___
Answer: Involves giving employees work with a greater degree of responsibility and autonomyAnswer
Q30: Job identification is one of the components of___
Answer: job descriptionAnswer
Q31: Job Instruction Technique (JIT) uses a strategy with focus on knowledge (factual and procedural), skills and___
Answer: attitudes developmentAnswer
Q32: Job rotation
Answer: means that staff are moved periodically from task to task in order to increase variety and interestAnswer
Q33: Job titles that refer to strategists include which of the following category
Answer: External audit, entrepreneur, executive director and accountant not sureAnswer
Q34: Jobs must be analyzed to identify the knowledge
Answer: Correct – TrueAnswer
Q35: Johnson Fabric Company has four selling positions for employees. One of them is not really an actual selling position. Which is it
Answer: B and D—a. Order taker. Answer
b. Missionary salesperson
Q36: Jon purchased an antique watch on eBay from another consumer. Which type of sale is this known as
Answer: consumer-to-consumer saleAnswer
Q37: Jose and his family, all Mexican by birth, went to dine at a new Mexican restaurant in Houston, which is home to many outstanding Mexican restaurants. They were expecting authentic Mexican food, and they got it. They most likely experienced___
Answer: satisfactionAnswer
Q38: Jotting down ten achievements you’re proud of is a good way to start analyzing what you have to offer
Answer: True – AnswerAnswer
Q39: Joy Rinaldo has agreed to participate in marketing research in which she will provide information about her purchases on an ongoing basis. She is probably part of a
Answer: consumer panelAnswer
Q40: Juan Quito, marketing manager at Branded Food Co., reviewed his___, the up-to-the minute marketing data on his computer screen. It was organized in an easy-to-read format and customized to his area of responsibility
Answer: marketing dashboardAnswer
Q41: Justification reports are designed to get products accepted by clients
Answer: False – AnswerAnswer
Q42: Kanter identified three different career forms, bureaucratic, professional and entrepreneurial. Which one of these could be described as career growth occurring through developing competence allowing a person to take on more complex tasks rather than through promotion to another job and their status among peers and clients becoming significantly important
Answer: ProfessionalAnswer
Q43: Kathleen is considering expanding her dress shop. If interest rates rise she is
Answer: less likely to expand. This illustrates why the demand for loanable funds slopes downwardAnswer
Q44: Keith Monroe nails hundreds of pieces of culled lumber in the blazing July sun to form a parquet deck for his barn roof. He and his assistant are clearly in
Answer: the execution stage of the project life cycleAnswer
Q45: Kevin buys the same brand of clothing all the time. He continues to buy it because it fits him well and the price is right, but he does not have an emotional attachment to it. Kevin is an example of a(n)___
Answer: repeat purchaserAnswer
Q46: Key decisions on individual pay are not determined by these procedures and the judgment of managers
Answer: Wrong – FalseAnswer
Q47: Key Management skills include
Answer: LeadingAnswer
B. Communicating
C. Negotiating—all of these
Q48: Kimberly loves the ham and turkey from the Heavenly Ham store. There is only one store in her town, though, and it is pretty far away. She goes that direction on Saturdays for her daughter’s music lesson, but by the time it’s over and she’s heading home, the store is already closed. Sometimes she brings a cooler and stops there before her daughter’s lesson, but most of the time she forgets to bring the cooler. She usually ends up buying lunch meat at the grocery deli. Which reason for changing providers does this represent
Answer: inconvenienceAnswer
Q49: Kiosk marketing is used for___
Answer: consumer and business marketingAnswer
Q50: Kiosk marketing primarily takes place through vending machines
Answer: Wrong – FalseAnswer
Q51: Kiosk marketing, typically used in stores, airports, malls, and other locations, dispenses information and takes orders, as opposed to vending machines that dispense products for sale
Answer: Correct – TrueAnswer
Q52: Knowledge asset management is one of the technology drivers for today’s information systems
Answer: False – AnswerAnswer
Q53: Kochan and Barocci’s (1985) model of HRM has three elements. These elements are
Answer: the external environment, human resource management and HRM/IR system effectivenessAnswer
Q54: Kotters recommendation for the last step in senior management involvement on a change project is
Answer: establish a sense of urgency.Answer
institutionalise
Q55: Kristen purchased a chair and ottoman from a national chain furniture store. After only six months, the fabric started to fade and tear in some spots. While she didn’t spend much money on this chair, she did expect it to last longer than that. Kristen most likely experienced___
Answer: nonsatisfactionAnswer
Q56: Kroger’s grocery chain wants to finance the purchase of a new warehouse. It decides to sell bonds
Answer: Kroger’s plans to use debt financing and its action is part of the demand for loanable fundsAnswer
Q57: Labeling, packaging are associated with
Answer: Product mixAnswer
Q58: Labels may mislead customers, fail to describe important ingredients, or fail to include needed safety warnings. As a result, several federal and state laws regulate labeling. The most prominent is the___
Answer: Fair Packaging and Labeling ActAnswer
Q59: Labor relations cannot refer broadly to any dealings between management and workers about employment conditions
Answer: Correct – TrueAnswer
Q60: Labour rate is calculated by
Answer: aggregating the various cost associated with direct labour and divide by the numbers of man hours workedAnswer
Q61: Language-based, machine-readable representations of what a software process is supposed to do, or how a software process is supposed to accomplish its task is known as
Answer: application programsAnswer
Q62: Language-based, machine-readable representations of what a software process is supposed to do, or how a software process is supposed to accomplish its task known as
Answer: process requirementsAnswer
Q63: Large entrepreneurship is___
Answer: All of these—a. TATA Answer
b. Birla
c. Bajaj
d. Bangar
Q64: Large-scale, future-oriented plans, for interacting with the competitive environment to achieve company objectives refers to its
Answer: StrategyAnswer
Q65: Larry buys stock in A to Z Express Company. Curly Corporation builds a new factory. Whose transaction would be an act of investment in the language of macroeconomics
Answer: only Curly Corporation’sAnswer
Q66: Last quarter in a closed economy GDP was 200,000. Expenditures on capital goods such as business equipment and structures was 19,000, inventory rose 1,000, and new construction of homes was 8,000. Consumption was 135,000 and taxes were 32,000. What was public saving
Answer: -5000Answer
Q67: Late in the 2000-2009 decade, real estate prices in the U.S. fell by a greater percentage than they had fallen since the
Answer: 1930sAnswer
Q68: Layers of Diversity are a source of creativity and innovation that can provide the potential for future development and___
Answer: competitive disadvantageAnswer
Q69: Leaders need to watch for opportunities for new products and services and position the company to succeed in a competitive environment
Answer: Correct – TrueAnswer
Q70: Leaders who possess the trait of___are more decisive and assertive and more likely to gain others confidence
Answer: emotional stabilityAnswer
Q71: Leadership is must for
Answer: All of these—a. Facility to executives Answer
b. Changing power
c. Achievement of high level of co-operation
d. Basis of motivation
Q72: Learning about the buyer (and his or her habits) occurs in the approach step of the selling process
Answer: Wrong – FalseAnswer
Q73: Learning objectives should address rectifying the performance deficiencies that you identified with needs analysis
Answer: Correct – TrueAnswer
Q74: Legal contracts
Answer: Open to renegotiationAnswer
Q75: Legitimate power is
Answer: Power derived from a person’s formal position in the organizationAnswer
Q76: Lenders buy bonds and borrowers sell them
Answer: Correct – TrueAnswer
Q77: Lenders sell bonds and borrowers buy them
Answer: Wrong – FalseAnswer
Q78: Leon is concerned with the reliability and durability of laptop computers he is considering purchasing. This represents which dimension of product performance
Answer: instrumentalAnswer
Q79: Lessons learned are most often based upon project historical records. Lessons learned can be used to
Answer: See what mistakes others have madeAnswer
B. See how others have solved problems
C. “Predict trends, highlight problems and identify alternatives”—all of these
Q80: Let’s say that a test accurately indicates participants’ scores on a future criterion (e.g., the PSAT is used to indicate high-school GPA scores). This test would clearly have which of the following
Answer: Predictive validityAnswer
Q81: Let’s suppose we are predicting score on a training posttest from number of years of education and the score on an aptitude test given before training. Here is the regression equation Y = 25 + .5X1 +10X2, where X1 = years of education and X2 = aptitude test score.
What is the predicted score for someone with 10 years of education and a aptitude test score of 5
Answer: 80Answer
Q82: Letter of credit is now becoming an increasingly popular method of Financing
Answer: distribution of dividendAnswer
Q83: Levels of customer loyalty can be determined by attitudinal surveys
Answer: Wrong – FalseAnswer
Q84: Lewin’s change process consists of unfreezing, moving, and refreezing
Answer: Correct – TrueAnswer
Q85: License in necessary for
Answer: establishing new industrial undertakingAnswer
Q86: License is compulsory for
Answer: producing new articleAnswer
Q87: License is not compulsory for
Answer: industrial undertaking is exempted under sec. 29B of the actAnswer
Q88: License is not necessary for
Answer: if the industrial undertaking is not carried in a factory as definedAnswer
Q89: Life circle cost is using in Project Cost Management
Answer: to reduce costsAnswer
Q90: Life cycle costing
Answer: Includes acquisition, operating, and disposal costs when evaluating various alternativesAnswer
Q91: Life style is an important variable of which of the following market segmentation
Answer: Demographic segmentationAnswer
Q92: Life style is an important variables of which of the following market segmentation
Answer: Psychographics segmentationAnswer
Q93: Life-Cycle Costing is
Answer: The concept of including acquisition, operating, and disposal costs when evaluating various alternativesAnswer
Q94: Lifelong learning refers to the need for employees to learn things that they will use for their entire lifetime
Answer: Wrong – FalseAnswer
Q95: Like New Products wants to improve its packaging after reading customer responses to its customer opinion poll. Which is not a function of packaging
Answer: It determines product qualityAnswer
Q96: Likely schedule durations for activity duration estimating are available from historical information that is derived from the following sources except
Answer: Outside consultantsAnswer
Q97: Limiting and controlling production means
Answer: monopolistic trade practiceAnswer
Q98: Linear programming is an example of what type of project selection criterion
Answer: Constrained optimizationAnswer
Q99: List three characteristics of a bond that would make its interest rate higher than otherwise
Answer: it has a longer term to maturity, it has greater default risk, the interest earned on it is not tax exemptAnswer
Q100: Listening is not the same as hearing. Take time to listen carefully to what others are saying through both their verbal and non-verbal communication
Answer: Learn to ListenAnswer
