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Total Quality Management Solution for NMIMS Dec 20

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Total Quality Management

NMIMS TQM Assignment Dec 2020

Solution Status: Ready

1st Semester NMIMS Dec 2020 – Rs. 3000/- Only

2nd Semester NMIMS Dec 2020 – Rs. 3000/- Only

3rd Semester NMIMS Dec 2020 – Rs. 3000/- Only

4th Semester NMIMS Dec 2020 – Rs. 2500/- Only

Note: You have to edit 10-20% before submission for avoid copy case. Why need

Q1. Gokuul Industries is known for its innovative products. In recent times some of its products failed to meet its customers’ expectations resulting in an increase in the new product development time. Suggest a quality management technique that Gokuul Industries can use to understand its customer’s needs, translate them into product features and quality plan for the products while keeping the competitors’ performance in view.

Q2. You have joined Reddy Sons as VP operations. The organization has been confronting several issues like rising in costs, a decline in sales volumes and customer dissatisfaction for the last two years. Reddy Sons works in a conventional method and all performance measures are in traditional financial terms only, like revenue increase, high profit or liquidation etc. You realize that these conventional performance estimates do not help the organization in their quality initiatives. How are you going to change the performance measurement system at Reddy Sons to bring it in line with the TQM philosophy?

Q3. Consistent product quality is the most proven predictor of any manufacturer’s success. Competitors may imitate each other’s marketing, but superior quality stands alone as the truest statement of company’s values. That is why forward-thinking manufacturers are making quality cost management part of their DNA.

Engraining the fundamentals of quality cost management across every plant and production line creates guardrails that keep quality improvement on track. Moreover, it leads to improved product quality and increased yield rates, fostering customer goodwill. That is why manufacturers who have embraced quality cost management are driving higher customer demand and loyalty—and greater profits—than competitors spending millions of dollars to market mediocre quality products.

Knowing the cost of quality (COQ) is essential to earning and keeping a reputation for excellence, nurturing customer trust, and growing over time. Since it represents all the costs associated with stabilizing and continually improving product quality, from suppliers to customers, COQ is the single best metric for tracking how well manufacturing is delivering on the commitment to exceptional quality. It’s common to

see cost of quality account for 15% to 20% of a manufacturer’s sales, and between four to six times the size of net profits a given year.

Columbus, L. (2020, August 28). Getting Started With Quality Cost Management. Retrieved August 30, 2020, from https://www.qualitymag.com/articles/96194-getting-started-with-quality-cost-management

a. Using an industry example, explain the steps to calculate and report cost of quality (COQ)? Compare the calculated COQ with the COQs of some world class companies. (5 Marks)
b. Explain how the company can reduce its COQ? (5 Marks)

 

June 2020

  1. Explain your understanding (Process perspective) & give appropriate examples to explain: Acceptance Sampling, Double sampling & sequential acceptance sampling?
  2. How “Strategic Performance Measurement” process helps management in an organization to take their organization in success path?

3. a. In a hotel, the complaint management team noted down the different types of complaints received from its guests. The concerned department head asked the team lead to analyze the data & suggest which area to be addressed. Assuming you are in the lead position. Which probable reasons should you suggest to address first? Probable Reason

Frequency of occurrence

Food Quality

16

Delay in room Service

12

Room cleaning

32

Staff Attitude

5

Delay registration

42

Room interiors

2

Air Conditioning

9

Mini Bar

2

TV not working

5

Desired Channels are not subscribed

12

Room Smelling

8

  1. b. You are asked to estimate UCL & LCL as per the below scenario.

As Quality control expert, you are required to measure the volume of the juice in a 250 ml packet.

You have taken 10 samples & 4 observations in each sample. The Standard deviation given as 0.145 ounce.

Sample

Volume (In Ounces) Sample Mean

1

18.2

2

18.12

3

17.95

4

18.13

5

17.96

6

18.14

7

17.99

8

17.98

9

18.1

10

18.19

 

Previous Year Assignment

  1. How “Strategic Performance Measurement” process helps management in an organization to take their organization in success path?
  2. How effective supplier selection helps organization in building better and effective Supplier – Manufacturer – Customer relationship?
  3. A manufacturing cos manufactures bangles for different sizes for the kids of different group. You are appointed as an expert. You selected 1 unit (As sample) in every 5 finished product. Total population size is 50. You checked every specification given to you. Below are the number of defects identified by you in each of the sample.
sample and defect

a. Calculate the UCL & LCL for the above mentioned scenario?

b. Assume the below & calculate Cp & Cpk.

calculate Cp

 

First Para Answer of Previous Year

Q1. How the QFD process helps to the organization cause?


ANSWER:
Introduction: I have to narrate QFD process which helps to the organization cause…..

Q2. Explain your understanding (Process perspective) & give appropriate examples to explain: Acceptance Sampling, Double sampling & sequential acceptance sampling?

ANSWER:
Introduction: I have to explain Process perspective & give appropriate examples to explain the terms Acceptance Sampling, Double sampling & sequential acceptance sampling.

Q3a. Calculate the UCL & LCL for the mentioned scenario?


ANSWER:
Introduction: I have to calculate UCL and LCL for the mentioned scenario.