Leveraging Information Technology in Global Business-1


SKU: AMSEQ-153 Category:



Q.1 “Information systems can add great value to businesses” What are the benefits of information systems in business? Why are information systems important?



Q.2 ABB Corporation is a company, which has implemented an information system to improve its operational performance. What according to you would be the activities the information system would perform?


Q.3 What are the types of Business Information Systems. Explain only the functional perspective.


Q.4 Explain Porter’s competitive models


Q.5 Briefly explain the database approach to database management








Q.1 What is Artificial Intelligence? What is the need for AI in today’s world?


Q.2 Ethical Dimensions of IT are often neglected, which lead to complications in businesses. Explain in brief, the ethical and social dimensions of IT.


Q.3 Briefly explain who a hacker is and what the activities of a hacker are?











Case Study


MR Ltd. Manufactures industrial glues and solvents in a ingle large factory. Approximately 400 different inputs are used to produce 35 specialist outputs, which range from ultra-strong glue used in aircraft manufacture to high impact adhesives that are required on construction sites.


Two years ago, with the company only just breaking even, the directors recognized the need for more information to control the business. To assist them with their strategic control of the business, they decided to establish an MIS. This is now operational but provides only the following limited range of information to the directors via their networked computer system.


1. A summary business plan for this and the next two years. The plan includes details of expected future incomes and expenditures on existing product lines. It was produced by a new member of the accounting department without reference to past production data.

2. Stock balances on individual items of raw materials, finished goods etc. This report is at a very detailed level and comprises 80% of the output from the MIS itself

3. A summary of changes in total demand for glues and solvents in the market place for the last five years. This information is presented as a numerical summary in six different sections. Each selection takes up one computer screen so only one section can be viewed at a time.


Read the above case and answer the following questions:


1. (i) Comment on the weaknesses in the information currently being provided to the directors of the company

(ii) Suggest how the information may be improved, with particular reference to other outputs, which the MIS might usefully provide to the directors.


2. Explain what strategic information any MIS is unlikely to be able to provide.















Q.1 The flow of information through MIS is

(a) structure dependent

(b) need dependent

(c) organization dependent

(d) market dependent


Q.2 The back bone of any organization is

(a) services

(b) employee

(c) information

(d) infrastructure


Q.3 MIS helps the organization in

(a) process of placement

(b) process of decision making

(c) process of production

(d) process of distribution


Q.4 Information requirement within organization are

(a) always similar

(b) different

(c) easily available

(d) vast


Q.5 MIS always refers to

(a) computer system

(b) computer system and manual system

(c) always manual information

(d) none of the above


Q.6 MIS as a combination of human and computer based resources result into

(a) collection and storage

(b) retrieval and communication

(c) both of the above

(d) none of above


Q.7 The information of MIS comes from the

(a) internal resource of the organization

(b) external resource

(c) both internal and external resource

(d) none of above


Q.8 Internal information for MIS may come from

(a) materials dept.

(b) HR and marketing dept.

(c) finance dept

(d) all of the above


Q.9 __________ systems record day-to-day transaction such as customer orders, bills, production output

(a) Transaction processing

(b) Management Information

(c) Decision support

(d) None


Q.10 Information Systems are considered

(a) Short-term capital investment project

(b) As a measure of cash flow

(c) Long-term capital investment project

(d) Means for lowering enterprise cost


Q.11 Historically, IS design put technical issues above

(a) Organizational concerns

(b) Operations

(c) Costs

(d) Goals


Q.12 In data mining, events that are linked over time are known as

(a) Associations

(b) Sequences

(c) Classification

(d) Clusters


Q. 13 Data Mining can allow a firm to develop

(a) Specific marketing campaigns for different customers section

(b) Intuitive user interfaces

(c) DDS based on web

(d) Multiple distributed system


Q,14 When, where and how to apply knowledge is called:

(a) Wisdom

(b) Information

(c) Data

(d) Knowledge


Q.15 Knowledge that resides in the mind of the employees is known as

(a) Organizational knowledge

(b) Tacit knowledge

(c) Standard operating procedure

(d) none


Q.16 Which of the following is based on a suite of integrated software modules and a common central database?

(a) Enterprise system

(b) Network operating system

(c) Transaction processing system

(d) Management Information System


Q.17 The Internet poses specific security problems because:

(a) it was designed to be easily accessible.

(b) everyone uses it.

(c) viruses cannot be controlled.

(d) it changes so fast.


Q. 18 A computer virus is:

(a) software written with malicious intent to cause annoyance or damage.

(b) a process of scrambling a message so that it cannot be read until it is unscrambled again.

(c) a small device that scans the number from credit cards.

(d) an ID-checking tool to monitor who is logged onto a network.


Q.19 Software that sits on the Internet analyzing Web traffic is referred to as a:

(a) worm.

(b) cracker.

(c) cookie.

(d) sniffer.


Q.20 Tricking people into revealing their password by pretending to be legitimate users or members of a company in need of information is called:

(a) snooping.

(b) social engineering.

(c) spoofing.

(d) spamming.


Q.21 Every record in a file should contain:

(a) more than one field.

(b) an entry in the key field.

(c) at least one numeric field.

(d) a denominating stabilizer.


Q. 22 The confusion created by data redundancy makes it difficult for companies to:

(a) create online processing capabilities.

(b) work in batch processing load.

(c) use a distributed database.

(d) integrate data from different sources.


Q.23 Data redundancy occurs when:

(a) multiple reports are accessed simultaneously.

(b) the programs that access the data are changed.

(c) different users enter information.

(d) fields in many different files contain the same information.


Q.24 A field is also called a(n):

(a) attribute.

(b) data element.

(c) Characteristic.

(d) entity-relationship.


Q.25 This database model uses a series of logically related two-dimensional tables or files to store information:

(a) relational database

(b) hierarchical database

(c) network database

(d) object-oriented database


Q.26 The capacity for manipulating and analyzing large volumes of data from multiple perspectives is called:

(a) OLAP.


(c) normalization.

(d) data cubing




Q. 27 A data warehouse may include:

(a) legacy systems.

(b) only internal data sources.

(c) privacy restrictions.

(d) small data marts.


Q. 28 Digital firms require:

(a) massive computer capacities.

(b) new organizational designs and management processes.

(c) exceptional flexibility transaction processing systems.

(d) networks that bypass traditional channels.


29. In the past, information about products and services was usually:

(a) controlled by the sales department.

(b) part of the physical value chain for those products and services.

(c) available only by mail.

(d) kept within the boundaries of the company.


30. The Internet shrinks:

(a) survival potential in banks.

(b) symmetrical relationships between businesses.

(c) information asymmetry.

(d) time and money factors in financing.


31. Which of the following Internet business models provides a digital environment where buyers and sellers can meet, search for products, display products, and establish prices for those products?

(a) Portal

(b) Virtual community

(c) Online marketplace

(d) Transaction broker


32. Information technology plays a critical role in helping organizations:

(a) maintain the existing bureaucratic structure.

(b) work with nonroutine tasks.

(c) develop better-educated employee groupings.

(d) perceive environmental change.


33. In the early years, the information systems group was composed mostly of:

(a) systems analysts.

(b) mid-level managers.

(c) end users.

(d) programmers.


34. According to the Mintzberg model of management, decisional roles are:

(a) where managers initiate activities, handle disturbances, allocate resources, and negotiate conflict.

(b) where managers act as figureheads and leaders for the organization.

(c) where managers act as a liaison, disseminating and allocating resources.

(d) the expectations of the activities that managers should perform in an organization.


35. This individual is credited with the development of the five forces competitive model.

(a) Henry Fayol

(b) Max Weber

(c) Michael Porter

(d) Michael Dell


36. These systems typically provide periodic reports rather than instant information on operations:

(a) strategic-level systems.

(b) operational-level systems.

(c) management-level systems.

(d) knowledge-management systems.


37. ESSs are:

(a) strategic-level systems.

(b) management-level systems.

(c) operational-level systems.

(d) transaction-level systems.


38. The major source of data for other systems are:

(a) ESS.

(b) TPS.

(c) DSS.

(d) MIS.


39. Unlike other types of information systems, these systems are NOT designated primarily to solve specific problems:

(a) executive support systems.

(b) management information systems.

(c) decision-support systems.

(d) transaction processing systems.

40. Data shaped into meaningful form are called:

(a) a databank.

(b) feedback.

(c) knowledge.

(d) information.


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