Question: Any relatively permanent change in behavior that occurs as a result of experience.
a) Personality
b) Leadership
c) Motivation
d) Learning
Answer
d) Learning
Question: At the norming stage, the team is involved in defining
a. Goals
b. Roles
c. Relations
d. None of the above
Answer
a. Goals
Question: Attitude which is visible and can be observed directly.
a) Behavioural
b) Cognitive
c) Affective
d) Positive
Answer
a) Behavioural
Question: Based on subordinates’ belief that a superior has job experience and special knowledge or expertise in a given area.
a) Reward Power
b) Coercive Power
c) Referent Power
d) Expert Power
Answer
d) Expert Power
Question: Based on subordinates’ interpersonal attraction to and identification with a superior because of their admiration or personal liking of the superior.
a) Reward Power
b) Coercive Power
c) Referent Power
d) Expert Power
Answer
c) Referent Power
Question: Belief, opinion, knowledge, emotions feelings intention are
a) Originational Behaviour
b) Job satisfaction
c) Attitude
d) Personality
Answer
c) Attitude
Question: Communication begins with
a. encoding
b. idea origination
c. decoding
d. channel selection
Answer
b. idea origination
Question: Conflict between two individuals
a) Intrapersonal conflict
b) Intragroup conflict
c) Interpersonal conflict
d) Intergroup conflict
Answer
c) Interpersonal conflict
Question: Conflict Management you cooperate to a high-degree, and it may be at your own expense, and actually work against your own goals, objectives, and desired outcomes
a) Avoiding
b) Collaborating
c) Accommodating
d) Competing
Answer
c) Accommodating
Question: Conflict occurs when individual workers ‘fight’ for their personal goals, ignoring organizational goals and organizational well-being
a) Different Values
b) Poor Performance
c) Personality Clashes
d) Differing Interests
Answer
d) Differing Interests
Question: Defined as the process that initiates, guides and maintains goal-oriented behaviours.
a) Motivation
b) Leadership
c) Training
d) All the above
Answer
a) Motivation
Question: Describes the pattern of inter-relationship existing between the various units of an organization.
a) Organizational structure
b) Organizational Psychology
c) Organization development
d) Organizational behavior
Answer
a) Organizational structure
Question: Designing a structure to assist in goal accomplishment is known as
a) planning
b) co-ordinating
c) organising
d) commanding
Answer
c) organising
Question: Determines the number of employees a manager can efficiently and effectively manage.
a) Work Specialization
b) Chain of Command
c) Span of Control
d) All the above
Answer
c) Span of Control
Question: Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made
a) Planning
b) Controlling
c) Leading
d) organizing
Answer
d) organizing
Question: Each manager is responsible ofan area within the organization depending of his/her specialization
a) Functional Departmentalization
b) Product Departmentalization
c) Geographical Departmentalization
d) Process Departmentalization
Answer
b) Product Departmentalization
Question: Early Theories Of Motivation represented by
a) Maslow Abraham’s
b) Fredick Herzberg’s
c) Douglas Mcgregor’s
d) All of the above
Answer
d) All of the above
Question: Effective Versus Successful Managerial Activities -This activity consists of exchanging routine information and processing paperwork
a) Traditional management
b) Communication
c) Human resource management
d) Networking
Answer
b) Communication
Question: Effective Versus Successful Managerial Activities -This activity consists of motivating, disciplining, managing conflict, staffing, and training.
a) Traditional management
b) Communication
c) Human resource management
d) Networking
Answer
c) Human resource management
Question: Effective Versus Successful Managerial Activities -This activity involves socializing, politicking, and interacting with outsiders
a) Traditional management
b) Communication
c) Human resource management
d) Networking
Answer
d) Networking
Question: Elements Of Organization Structure
a) Work Specialization
b) Chain of Command
c) Span of Control
d) All the above
Answer
d) All the above
Question: Employees do their work at home on a computer that is linked to their office
a) Job Rotation
b) Flexitime
c) Job Enrichment
d) Telecommuting/Telecommunication
Answer
d) Telecommuting/Telecommunication
Question: Employees feel they have to compete for available resources in order to do their job.
a) Scarce Resources
b) Personality Clashes
c) Different Values
d) Poor Performance
Answer
a) Scarce Resources
Question: Employees plan their actions is called as
a) Symbolizing
b) Observational
c) Forethought
d) Self-regulatory
Answer
c) Forethought
Question: Employees work during a common core time period each day but have discretion
a) Job Sharing
b) Flexitime
c) Job Enrichment
d) Job Salary
Answer
b) Flexitime
Question: Environment are those factors that occur outside of the company that cause change inside organizations
a) The External Environment
b) The Internal Environment
c) Both a & b
d) None of the above
Answer
a) The External Environment
Question: Environment of an organization refers to events, factors, people, systems, structures and conditions inside the organization that are generally under the control of the company.
a) The External Environment
b) The Internal Environment
c) Both a & b
d) None of the above
Answer
b) The Internal Environment
Question: Factors are those, which exists in and around the individual.
a) Situational Factors
b) Environmental Factors
c) Family Factors:
d) Biological Factors
Answer
b) Environmental Factors
Question: Feature(s) of Maslow’s need hierarchy theory is (are)
a) Theory of human motives
b)Theory of human motivation
c) Classifies basic human needs in a hierarchy
d) All of the above
Answer
a) Theory of human motives
Question: Feels that he should belong to one or the other group and the member of the group should accept him with love and affection
a) Security / Safety Needs
b) Physiological Needs
c) Self-Actualization Needs
d) Social Needs
Answer
d) Social Needs
Question: Fredick Herzberg’s Two Factor Theory is also called
a) Dual Factor Theory
b) Hygiene / Maintenance Theory
c) Both a and c
d) None of the above
Answer
c) Both a and c
Question: Groups created by managerial decision in order to accomplish stated goals of the organization are called
a. formal groups
b. informal groups
c. task groups
d. interest groups
Answer
a. formal groups
Question: He or she will actively define the work and the roles required, put structures in place, plan, organize and monitor.
a) People-Oriented Leadership
b) Relations-Oriented Leadership
c) Task-Oriented Leadership
d) Autocratic Leadership
Answer
c) Task-Oriented Leadership
Question: Hygiene / Maintenance Factors is also called
a) Intrinsic Factor
b) Motivator Factor
c) Extrinsic Factor
d) None of the above
Answer
c) Extrinsic Factor
Question: Improves the confidence level of an employee when satisfied.
a) Social
b) Safety
c) Basic
d) Esteem
Answer
d) Esteem
Question: In Maslow’s hierarchy needs which of the following pair of needs is ranked as” lower order needs”
a. Physiological and safety needs
b. Physiological and social need
c. Self actualization and safety needs
d. Social and esteem needs
Answer
b. Physiological and social need
Question: In order from lowest to highest, what are Maslow’s five classes of needs
a. Social-esteem-physiological-safety-self-actualization
b. Physiological-safety-social-self-actualization-esteem
c. Physiological-safety-social-esteem-self-actualization
d. Self-actualization-esteem-safety-social-physiological
Answer
c. Physiological-safety-social-esteem-self-actualization
Question: In which stage of the conflict process does conflict become visible
a. Illumination
b. Intentions
c. Behaviour
d. Cognition
Answer
c. Behaviour
Question: Individuals can also learn by observing what happens to other people
a) Classical conditioning learning
b) Social learning
c) Operant conditioning learning
d) All the above.
Answer
c) Operant conditioning learning
Question: Involves the termination of task behaviors and disengagement from relationships
a) Forming
b) Adjourning
c) Norming
d) Performing
Answer
b) Adjourning
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