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MCQ practice set of Conflict Resolution & Management
- Conflict Resolution & Management mcq practice set 1
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- Conflict Resolution & Management mcq practice set 3
- Conflict Resolution & Management mcq practice set 4
- Conflict Resolution & Management mcq practice set 5
Exam quiz for Conflict Resolution & Management
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Syllabus for Conflict Resolution & Management
Module I: Conflict Management
Meaning and nature of conflicts. Types of Conflict. Styles and Techniques of conflict management. Conflict management and interpersonal communication
Module II: Behavioural & Interpersonal Communication
Importance of Interpersonal Communication. Rapport Building ¡V NLP, Communication mode. Steps to improve interpersonal communication. Meaning and Nature of Behavioural Communication. Relevance of Behavioural Communication
Module III: Relationship Management for Personal and professional Development
Importance of relationships. Maintaining healthy relationships. Communication Styles. Types of Interpersonal Relationships
Module IV: Stress Management
Understanding of Stress & GAS Model. Symptoms of Stress. Individual and Organizational consequences with special focus on health. Healthy and Unhealthy strategies for stress management. Social support for stress management and well being. Stress free, Successful and Happy Life
Module V: Conflict Resolution & Management
Conflict Resolution Strategies. Ways of Managing Conflict (Healthy & Unhealthy). Impact of Conflict Resolution & Management.
Module VI: End-of-Semester Appraisal
Viva – Voce based on personal journal. Assessment of Behavioral change as a result of training. Exit Level Rating by Self and Observer
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