Online MCQ Business Communication Assignment
Online MCQ Business Communication Assignment for your amity mba bba courses, ignou mba, imt cdl, smu and upes management program. This is important online mcq question answer for various distance learning program.
Q1: According to Johnston (2000), news values that give a story impact are
Answer: impact, timeliness, conflict, proximity, prominence, human interest, currency, the unusual, and money.Answer
Q2: Investment in local communities and sponsorship of environmental rejuvenation programs by a mining company are evidence of
Answer: public relations.Answer
a commitment to corporate social responsibility.
community relations—All of these.
Q3: A hazardous chemical leak would be an example of
Answer: a crisis.Answer
Q4: Which of the following media strategies would be most appropriate for maintaining regular communication with an organisation’s stakeholders
Answer: Blogging.Answer
Q5: Externalisation is the tacit-to-tacit transfer of knowledge
Answer: Wrong – FalseAnswer
Q6: Constructing a database is an example of applying tacit knowledge
Answer: Wrong – FalseAnswer
Q7: Technology should not drive knowledge management
Answer: True – CorrectAnswer
Q8: A wiki is an example of a knowledge base constructed around a community of practice
Answer: True – CorrectAnswer
Q9: Limits need to be set when conducting a brainstorming session to generate ideas
Answer: Wrong – FalseAnswer
Q10: A knowledge champion is someone who has proven themselves to be extremely good at absorbing and demonstrating knowledge
Answer: Wrong – FalseAnswer
Q11: Case-based reasoning is the process of solving new problems with new ideas
Answer: Wrong – FalseAnswer
Q12: Central connectors are formal leaders who have expertise and strong connections to link people
Answer: Wrong – FalseAnswer
Q13: An after-action review is an important knowledge-management enabler
Answer: True – CorrectAnswer
Q14: The process of working together spontaneously to generate new ideas is called
Answer: brainstorming.Answer
Q15: Which one of the following is not a stage in Dewey’s Reflective Thinking Process
Answer: DelegatingAnswer
Q16: Intellectual capital comprises
Answer: human capital, structural capital and relationship capital.Answer
Q17: Writing, analysing and advising are performed at the level of
Answer: knowledge work.Answer
Q18: Your organisation has implemented a mentoring program, which links senior managers to more junior staff. The knowledge transfer that happens in this context is
Answer: both tacit and explicit.Answer
Q19: The four phases of the SECI model of knowledge acquisition are
Answer: socialisation; externalisation; combination; and internalisation.Answer
Q20: Embodying knowledge occurs during which phase of the SECI model
Answer: internalisation.Answer
Q21: A new manager arrives and has new ideas about how to promote the organisation’s main product. You have been with the company for many years, and have seen some of the ideas tried unsuccessfully. Which level of knowledge are you drawing on when you advise the new manager of your experience
Answer: Organisational memory.Answer
Q22: John manages the customer relations side of the business. He was expecting a visit from a dissatisfied customer, but has gone home sick. The customer arrives, and there is no record of her complaint or responses by the company up to this point. You are required to meet with the customer, who has travelled some distance to meet with John. What knowledge-management strategy does your organisation need to work on to help in this circumstance
Answer: Creating knowledge-sharing mechanism.Answer
Communicating, encouraging, and sharing knowledge.
Valuing, collecting, and sharing tacit and explicit knowledge—All of these.
Q23: Which of the following is not a knowledge-management enabler
Answer: Files and recordsAnswer
Q24: The four useful decision-making and problem-solving techniques are
Answer: case-based reasoning, nominal group technique, brainstorming, and reflective thinking.Answer
Q25: A ’round robin’ contribution of ideas occurs when which of the following problem-solving techniques is being conducted
Answer: The nominal group technique.Answer
Q26: ‘Bibliography’ and ‘list of references’ are interchangeable terms
Answer: Wrong – FalseAnswer
Q27: Interviews, files and records, and observation are all sources of primary information
Answer: True – CorrectAnswer
Q28: A Mind Map uses the linear approach to sorting information
Answer: Wrong – FalseAnswer
Q29: A user-generated index of online materials is referred to as a folksonomy
Answer: True – CorrectAnswer
Q30: A literature review is a summary of research on a particular topic
Answer: Wrong – FalseAnswer
Q31: The most common form of searching on the web is category searching
Answer: Wrong – FalseAnswer
Q32: Citing an online encyclopedia such as Wikipedia would mean you were referring to a primary source
Answer: Wrong – FalseAnswer
Q33: Expressing someone else’s ideas in your own words with appropriate acknowledgement is known as paraphrasing
Answer: True – CorrectAnswer
Q34: A citation is an item in a list of references
Answer: Wrong – FalseAnswer
Q35: Which of the following is not a feature of a literature review
Answer: Consider the problem broadly as it refers to the thesis problem or research question.Answer
Q36: ‘According to Judith Dwyer, writers should check the method of notation and documentation preferred by the lecturer/instructor or organisation (2012).’ Which of the following is not applicable to this sentence
Answer: A footnote.Answer
Q37: Plagiarism refers to
Answer: presenting ideas and expressions of others as your own without proper acknowledgement.Answer
Q38: Primary sources of information are
Answer: written, created, or produced during the time period under study.Answer
Q39: Which of the following is an example of a secondary source of information
Answer: A journalAnswer
Q40: You have been asked to write a research report to which you must attach a list of references. Information about which of the following would you include in the list of references
Answer: Only those texts cited in the report.Answer
Q41: Which of the following shows an acceptable variation of the Harvard referencing system
Answer: Surname of author, initial, year, title (in italics), publisher and place of publication.Answer
Q42: An endnote is
Answer: a numbered comment giving extra information about a point in a document and placed before the references at the end of the document. Small numbers are placed as superscripts at the end of the sentence referred to by the comment. Numbering is in the order of sequence in the document.Answer
Q43: While performing research on the Internet for a report, you copy and paste information as you find it and do not keep a record of the sites you have visited. You only use about 10% of the information you have pasted, and this constitutes only about 5% of your entire report. Which of the following is correct
Answer: This is clearly plagiarism because you are passing off someone else’s work as your own.Answer
Q44: According to Bove and Thill, which of the following are the criteria for evaluating the credibility of a source
Answer: Honesty and reliability, lack of bias, purpose of the material, credibility of the author, where the source obtained its information, independent verification of the material, currency of material, completeness of the material, and ability of the source’s claims to stand up to scrutiny.Answer
Q45: A survey is usually designed to investigate specific questions about an issue
Answer: Wrong – FalseAnswer
Q46: Sensitive questions should be placed last in a questionnaire
Answer: True – CorrectAnswer
Q47: The same font should be used within a questionnaire, so it’s easier for respondents to read
Answer: Wrong – FalseAnswer
Q48: Well-written questions will need instructions
Answer: Wrong – FalseAnswer
Q49: The third stage of pre-testing a survey is to administer the pre-testing questionnaire
Answer: True – CorrectAnswer
Q50: An interviewee’s response to a question won’t be influenced by the interviewer’s approach to listening and questioning
Answer: Wrong – FalseAnswer
Q51: Confidentiality is important to the interviewee when completing a survey or questionnaire
Answer: True – CorrectAnswer
Q52: Survey results are released as a formal report
Answer: Wrong – FalseAnswer
Q53: A copy of the survey is always included in a formal report, and is contained in the methods section
Answer: Wrong – FalseAnswer
Q54: A tentative, testable prediction about what the survey or questionnaire is designed to measure or test is referred to as
Answer: a hypothesisAnswer
Q55: The potential for sampling error is greater in which type of sampling
Answer: Cluster samplingAnswer
Q56: Which of the following is not a benefit of choosing interviews rather than conducting a questionnaire
Answer: Free of the bias of an interviewer.Answer
Q57: The two types of instruction to consider when creating questions are
Answer: general and format.Answer
Q58: The notion that a respondent’s memory of their earlier responses influences their subsequent responses is best described as
Answer: self-generated validity theory.Answer
Q59: A question that does not allow a respondent to expand in their response, but instead provides four possible options, would be referred to as
Answer: a multichotomous question.Answer
Q60: The scale that asks respondents to select one attribute in preference to others is referred to as
Answer: comparing one attribute to others.Answer
Q61: Which of the following best describes the required elements of a formal written report
Answer: Abstract, introduction, methods, results, conclusion, appendices, and references.Answer
Q62: Replicating your survey over a different set of scenarios, or examining the consistency of findings generated by different data collection methods is referred to as
Answer: triangulation.Answer
Q63: During which stage of conducting your data analysis plan would you most specifically consider the influence of where your respondent lived
Answer: Variables.Answer
Q64: A conclusion should always be true and believable
Answer: Wrong – FalseAnswer
Q65: Syllogism is an example of inductive argument
Answer: Wrong – FalseAnswer
Q66: A speech of conviction attempts to convince the listener to believe as the speaker does
Answer: True – CorrectAnswer
Q67: According to Maslow, the need to belong follows esteem needs
Answer: Wrong – FalseAnswer
Q68: Persuasive appeals are based on emotion
Answer: Wrong – FalseAnswer
Q69: Generalisations can always be made from research results
Answer: Wrong – FalseAnswer
Q70: Using inductive logic, you can make predictions about future events based on general principles
Answer: Wrong – FalseAnswer
Q71: A conclusion should always be related clearly to the premise
Answer: True – CorrectAnswer
Q72: A red herring implies that an idea is unreliable
Answer: Wrong – FalseAnswer
Q73: A critical thinker
Answer: articulates and evaluates arguments, using evidence to support claims.Answer
Q74: Inductive logic moves from
Answer: derives a general principle from specific information.Answer
Q75: Which of the following is not a critical thinking activity
Answer: Prejudging facts.Answer
Q76: A claim on which an argument is based and a conclusion is drawn is known as a
Answer: premise.Answer
Q77: Assumptions based on explicit beliefs about the way the world should be are known as
Answer: descriptive assumptions.Answer
Q78: When someone debates the person, not the issue, to which fallacy are they becoming susceptible
Answer: Ad hominem.Answer
Q79: The appeal to logic (or logos) features in which persuasive technique
Answer: Esteem and status needs.Answer
Q80: You should focus on the receiver when preparing a persuasive message by
Answer: matching solutions to the needs of the receiver.Answer
identifying standards of those people within a group who influence others.
establishing criteria that will influence the receiver—doing all of these.
Q81: An opinion is
Answer: an unsubstantiated belief held with confidence.Answer
Q82: All mammals feed their babies milk. A cat is a mammal. All cats, therefore, feed their kittens milk. This is an example of
Answer: a generalisation.Answer
deductive logic.
a syllogism—all of these.
Q83: Assumptions are not
Answer: explicit information used to justify a claim.Answer
Q84: Any visual component not required to understand the meaning of a message is referred to as chart junk
Answer: True – CorrectAnswer
Q85: A Gantt chart focuses on the costs of a project
Answer: Wrong – FalseAnswer
Q86: Statistics are facts, represented graphically, and do not lie
Answer: Wrong – FalseAnswer
Q87: Effective graphics have low cognitive load
Answer: True – CorrectAnswer
Q88: Multi-line graphs can have any number of lines and still be effective
Answer: Wrong – FalseAnswer
Q89: Frequency is the only factor to take into account when interpreting a Pareto chart
Answer: Wrong – FalseAnswer
Q90: A red cross representing a hospital on a map is an example of a symbol
Answer: True – CorrectAnswer
Q91: Representing your figures as graphics ensures that your statistics are represented in an ethical way
Answer: Wrong – FalseAnswer
Q92: The principles of visual design are
Answer: contrast; alignment; repetition; proximity; and simplicity.Answer
Q93: Your presentation requires you to show exact values relating to the current costs of a project. This would be best represented visually through the use of a
Answer: table.Answer
Q94: An analysis of customer complaints identifies that 78% of complaints are related to 23% of identified causes. This refers to
Answer: the Pareto principle.Answer
identifying the vital few from the possible many.
80/20 rule.—all of these.
Q95: The main use of a Pie chart is to
Answer: emphasise the proportions of a whole unit.Answer
Q96: Complexity in a process is represented by which symbol in a flow chart
Answer: Loop Back.Answer
Q97: You need to demonstrate graphically how a particular item of equipment works internally. The best option to do this is through using
Answer: an illustration.Answer
Q98: Using space as a separator to avoid chart clutter is related to which ethical principle of presentation
Answer: carefulness.Answer
Q99: Grouping related objects together is related to which design principle
Answer: proximity.Answer
Q100: Which of the following is not related to the application of simplicity when using graphics to represent data
Answer: Display data proportionately.Answer
