Total Quality Management Set 6

QN1. Quality as understood in TQM context means

a) Fitness for use

b) Adherence to specification

c) Zero defect manufacturing

d) Meeting or exceeding customer needs and expectations

Answer

Ans:

d) Meeting or exceeding customer needs and expectations

QN2. Internal customer means

a) Next operator

b) Customer within the country

c) Service provider

d) Management

Answer

Ans:

c) Service provider

QN3. Non value adding means that

a) Has incurred least cost to execute

b) Customer is unwilling to pay

c) Non essential to organization

d) None

Answer

Ans:

c) Non essential to organization

QN4. Waste means

a) Non essential

b) Non value adding

c) Not earning profit

d) Difficult to implement

Answer

Ans:

a) Non essential

QN5. TQM is

a) A statistical approach to quality

b) Methods of capturing customer requirements

c) Integrated approach to customer satisfaction

d) Ensuring robust design

Answer

Ans:

c) Integrated approach to customer satisfaction

QN6. Purpose of existence of a organization is

a) Vision

b) Mission

c) Values

d) Goals

Answer

Ans:

b) Mission

QN7. Which of the following is not a philosophy of TQM

a) Customer focus

b) Universal responsibility

c) Inspection for compliance

d) Continuous improvement

Answer

Ans:

b) Universal responsibility

QN8. Which of the following is not a part of the eight dimensions of quality

a) Reliability

b) Durability

c) Performance

d) Capability

Answer

Ans:

b) Durability

QN9. Quality trilogy is the contribution of

a) Deming

b) Juran

c) Crosby

d) Garvin

Answer

Ans:

b) Juran

QN10. Which of the following is not a part of the four absolutes of quality as proposed by Crosby

a) System of quality is prevention of defects

b) Performance standard is zero defects

c) Measurement of quality is cost of nonconformance

d) Observe zero defects day to improve quality

Answer

Ans:

d) Observe zero defects day to improve quality

QN11. Quality chain reaction is the contribution of

a) Deming

b) Juran

c) Crosby

d) Garvin

Answer

Ans:

a) Deming

QN12. PAF model of quality costs is the contribution of

a) Deming

b) Juran

c) Crosby

d) Garvin

Answer

Ans:

c) Crosby

QN13. Which of the following is the contribution of Taguchi

a) Quality Loss Function

b) 80/20 rule

c) PDCA cycle

d) Do it right first time

Answer

Ans:

a) Quality Loss Function

QN14. Kaizen is the teaching of

a) Imai

b) Deming

c) Ishikawa

d) Juran

Answer

Ans:

a) Imai

QN15. Cost incurred on quality audit is

a) Prevention cost

b) Internal failure cost

c) Appraisal cost

d) External failure cost

Answer

Ans:

c) Appraisal cost

QN16. Warranty claims is

a) External failure cost

b) Internal failure cost

c) Appraisal cost

d) Prevention cost

Answer

Ans:

b) Internal failure cost

QN17. What is a process

a) It assures continuous improvement and employee participation

b) It converts inputs into outputs

c) Anything that satisfies customers

d) Anything that causes change

Answer

Ans:

a) It assures continuous improvement and employee participation

QN18. Statistical process control is

a) A technique for finding best settings on machines

b) A method of ensuring consistent levels of product quality by monitoring the production process

c) A way to identify and eliminate potential failure modes in an operation

d) A means of ensuring that the voice of customer is considered at every stage of design and production

Answer

Ans:

b) A method of ensuring consistent levels of product quality by monitoring the production process

QN19. The application of statistical techniques to determine whether a quantity of material should be accepted or rejected based on the inspection or test of a sample is known as

a) Specification review

b) Acceptance sampling

c) Statistical process control

d) Benchmarking

Answer

Ans:

b) Acceptance sampling

QN20. To facilitate the identification, exploration and graphical display of possible causes of an effect we use

a) Fishbone diagram

b) Pareto chart

c) Flow chart

d) Check sheet

Answer

Ans:

a) Fishbone diagram

QN21. The quality tool used to identify the most relevant problem area is

a) Cause & effect diagram

b) Pareto analysis

c) Histogram

d) Run chart

Answer

Ans:

d) Run chart

QN22. The spread of a process can be easily understood by

a) Flow chart

b) Scatter diagram

c) Ishikawa diagram

d) Histogram

Answer

Ans:

c) Ishikawa diagram

QN23. The quality tool used to understand a process is

a) Check sheet

b) Flow chart

c) Histogram

d) Run chart

Answer

Ans:

b) Flow chart

QN24. Which of the following activities must be carried out by someone who has no direct responsibility for the work being carried out

a) Contract review

b) Inspection of a product

c) Audit

d) Training

Answer

Ans:

c) Audit

QN25. Information, which can be proved true, based on facts obtained through observation, measurement or test is called

a) Objective evidence

b) Deficiency

c) Non conformity report

d) Validation report

Answer

Ans:

a) Objective evidence

QN26. A third party audit is

a) An internal audit

b) An audit by the customer

c) An audit by an independent organization

d) An audit by the buyer

Answer

Ans:

c) An audit by an independent organization

QN27. Surveillance audit is carried out by

a) Internal auditor

b) Statutory auditor

c) Certifying body

d) Customer

Answer

Ans:

a) Internal auditor

QN28. A tool which addresses potential countermeasures is

a) PDPC

b) Interrelationship graph

c) Arrow diagram

d) affinity diagram

Answer

Ans:

d) affinity diagram

QN29. Samuel Ho is famous for

a) PDCA cycle

b) BPR

c) TQMEX model

d) Benchmarking

Answer

Ans:

d) Benchmarking

QN30. Which of the following is not a pillar of the TQMEX model

a) Satisfying customers

b) Improvement tools

c) System/Process

d) Top Management

Answer

Ans:

a) Satisfying customers

QN31. EPDCA cycle means

a) Excellence, Plan, Do, Check, Act

b) Evaluate, Plan Do, Check, Amend

c) Evolve, Plan, Do, Check, Act

d) Edit, Plan, Do, Check, Amend

Answer

Ans:

b) Evaluate, Plan Do, Check, Amend

QN32. The objectives of Quality council are

a) Provide strategic direction on TQM for the organization

b) Set up and review the process quality teams that own the key critical process

c) Review and revise quality plans for implementation

d) All of the above

Answer

Ans:

d) All of the above

QN33. Appraisal costs are associated with

a) Quality audits

b) Re-work

c) Calibration & maintenance of equipment

d) Complaints

Answer

Ans:

a) Quality audits

QN34. SPC is a tool kit that can answer which of the following questions

a) Are we capable of doing the job correctly?

b) Do we continue to do the job correctly?

c) Have we done the job correctly?

d) All of the above

Answer

Ans:

c) Have we done the job correctly?

QN35. A process is under control if

a) The output is within specifications

b) Variability due to assignable cause is eliminated

c) Variability due to random causes is eliminated

d) Machines are put under TPM

Answer

Ans:

a) The output is within specifications

QN36. The purpose of quality manual is to state particularly for the benefit of assessor’s that how the requirements of ISO9000 are met in the company’s quality system

a) True

b) False

Answer

Ans:

a) True

QN37. Total quality management is far more than shifting the responsibility of detection of problems from the customer to producer

a) True

b) False

Answer

Ans:

a) True

QN38. Special process requires pre-qualification of the process capability

a) True

b) False

Answer

Ans:

a) True

QN39. TQM is all about producing best quality of products

a) True

b) False

Answer

Ans:

b) False

QN40. Design for six sigma (DFSS) is used for an existing product

a) True

b) False

Answer

Ans:

a) True