Online MCQ Assignment Answer
QN1: ___are the areas that will be covered by the organization’s processes
a. process areas
b. product Areas
c. private areas
d. preset areas
Answer
Answer: a. process areas
QN2: TQM stands for ___
a. Total Quality Management
b. Total Quantity Management
c. Total Qualitative Management
d. To question management
Answer
Answer: a. Total Quality Management
QN3: “Quality is defined by the customer” is
a. An unrealistic definition of quality
b. A user-based definition of quality
c. A manufacturing-based definition of quality
d. A product-based definition of quality
Answer
Answer: b. A user-based definition of quality
QN4: “Poka-yoke” is the Japanese term for …
a. Card
b. Foolproof
c. Continuous improvement
d. Fishbone diagram
Answer
Answer: b. Foolproof
QN5: ___ are the charts that identify potential causes for particular quality problems.
a. Control Chart
b. Flow chart
c. Cause and Effect Diagram
d. Pareto chart
Answer
Answer: c. Cause and Effect Diagram
QN6: ___is not a process tools for TQM systems
a. process flow analysis
b. histograms
c. plier
d. control charts
Answer
Answer: c. plier
QN7: ___is about supplying customers with what they want when they want it.
a. JUT
b. HET
c. JAT
d. JIT
Answer
Answer: d. JIT
QN8: A fishbone diagram is also known as a ___.
a. cause-and-effect diagram
b. poka-yoke diagram
c. Kaizen diagram
d. Taguchi diagram
Answer
Answer: a. cause-and-effect diagram
QN9: A maturity model can be used as a benchmark for comparison and as an aid to understanding
a. TRUE
b. FALSE
c. depends
d. can’t say
Answer
Answer: a. TRUE
QN10: According to Deming most of the problems are related to systems and it is the responsibility of the management to improve the systems
a. correct
b. correct to some extent
c. correct to great extent
d. Taguchi
Answer
Answer: b. correct to some extent
QN11: After E. deming, who is considered to have the greatest impact in quality management?
a. Kauro Ishikawa
b. Joseph M. Juran
c. W.E. Deming
d. Genichi Tagucchi
Answer
Answer: b. Joseph M. Juran
QN12: All of the following costs are likely to decrease as a result of better quality except___
a. customer dissatisfaction costs
b. inspection costs
c. maintenance costs
d. warranty and service cost
Answer
Answer: c. maintenance costs
QN13: Assured quality is necessary for building customer confidence.
a. correct
b. correct to some extent
c. correct to great extent
d. incorrect
Answer
Answer: a. correct
QN14: At the time of making a purchase agreement with a vendor, what is important to mention about inspection?
a. the characteristics of the product that are to be inspected
b. the tolerances that would be allowed
c. the reputation of the vendor
d. a & b both
Answer
Answer: d. a & b both
QN15: Based on his 14 Points, Deming is a strong proponent of___
a. inspection at the end of the production process
b. an increase in numerical quotas to boost productivity
c. looking for the cheapest supplier
d. training and knowledge
Answer
Answer: d. training and knowledge
QN16: Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the___
a. Taguchi Loss Function
b. Pareto Chart
c. ISO 9000 Quality Cost Calculator
d. Process Chart
Answer
Answer: a. Taguchi Loss Function
QN17: Customers are primarily concerned with___
a. Communication, courtesy, and credibility of the sales person
b. Competence, courtesy, and security of the sales person
c. Competence, responsiveness, and reliability of the sales person
d. Communication, responsiveness, and cleverness of the sales person
Answer
Answer: a. Communication, courtesy, and credibility of the sales person
QN18: Deming’s 4 step cycle for improvement is___
a. plan, do, check, act
b. schedule, do, act, check
c. do, act, check, monitor
d. plan, control, act, sustain
Answer
Answer: a. plan, do, check, act
QN19: DMAIC is…
a. develop, multiply, analyze, improve, check
b. define, muliply, analyze, improve, control
c. define, measure, analyze, improve, control
d. define, manufacture, analyze, improve, control
Answer
Answer: c. define, measure, analyze, improve, control
QN20: elements of quality management system are …
a. organizational structure
b. responsibilities
c. procedures
d. all the three
Answer
Answer: d. all the three
QN21: establishing measurements based on customer needs for optimizing product design is known as___
a. Quality planning
b. quality improvement
c. quality control
d. Quality planning
Answer
Answer: a. Quality planning
QN22: ___are used in six sigma
a. black belt
b. green belt
c. both black belt and green belt
d. none of the Above
Answer
Answer: c. both black belt and green belt
QN23: fourteen points framework for quality and productivity improvement was suggested by___
a. Crosby
b. Ishikawa
c. Deming
d. Juran
Answer
Answer: c. Deming
QN24: Identify the cost not likely to reduce as a result of better quality.
a. Maintenance costs
b. Inspection costs
c. Scrap costs
d. Warranty and service costs
Answer
Answer: c. Scrap costs
QN25: In Six Sigma, a ___is defined as any process output that does not meet customer specifications
a. error
b. cost
c. quality
d. defect
Answer
Answer: d. defect
QN26: Inspection is part of the___
a. quality control
b. Quality Planning
c. Quality improvement
d. Quality circle
Answer
Answer: a. quality control
QN27: Inspection, scrap, and repair are examples of___
a. internal costs
b. external costs
c. costs of dissatisfaction
d. societal costs
Answer
Answer: a. internal costs
QN28: Juran’s Quality trilogy emphasizes the roles of quality planning, quality control and___
a. Quality Definition
b. Quality enhancement
c. Quality improvement
d. quality maintenanc
Answer
Answer: c. Quality improvement
QN29: Kaizen is a___process, the purpose of which goes beyond simple productivity improvement.
a. weekly
b. daily
c. monthly
d. annual
Answer
Answer: b. daily
QN30: Kaizen is a Japanese term meaning___
a. continuous improvement
b. Just-in-time (JIT)
c. a fishbone diagram
d. setting standards
Answer
Answer: a. continuous improvement
QN31: Plan-do-study-act cycle is a procedure to___
a. Overall improvement
b. Continuous improvement
c. Permanent improvement
d. Immediate improvement
Answer
Answer: b. Continuous improvement
QN32: Processes that operate with “six sigma quality” over the short term are assumed to produce long-term defect levels below ___.defects per million opportunities (DPMO).
a. 2
b. 2.4
c. 3
d. 3.4
Answer
Answer: d. 3.4
QN33: Production issues should be addressed early
a. correct
b. correct to some extent
c. correct to great extent
d. incorrect
Answer
Answer: a. correct
QN34: QFD stands for___.
a. Quantity for deployment
b. Quality for deployment
c. Quality function deployment
d. Quality for decision
Answer
Answer: c. Quality function deployment
QN35: Quality Circles members are ___
a. Paid according to their contribution to quality
b. External consultants designed to provide training in the use of Quality tools
c. Always machine operators
d. None of the three.
Answer
Answer: d. None of the three.
QN36: Quality circles work best if employees are initially trained in___
a. Group dynamics
b. Motivation principles
c. Communications
d. All of the three
Answer
Answer: d. All of the three
QN37: quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in___
a. a project completed in shortest possible time.
b. a product or service that conforms to the required specifications.
c. an award-winning product that brings public recognition to the project
d. an innovative project that establishes qualification of the project team
Answer
Answer: b. a product or service that conforms to the required specifications.
QN38: Quality practices must be carried out___
a. at the start of the project
b. throuout the life of the project
c. at the end of the project
d. no neeed to carry out quality practices
Answer
Answer: b. throuout the life of the project
QN39: Quality Trilogy includes
a. Quality planning
b. quality improvement
c. quality control
d. All the three
Answer
Answer: d. All the three
QN40: Reliability is the degree to which a unit of equipment performs its intended function under___for___of time
a. specified conditions; specified period
b. any condition; specified period
c. specified conditions; all periods
d. any condition; any period
Answer
Answer: a. specified conditions; specified period
