Online MCQ Assignment Answer

QN1: While evaluating the quality of a product, asthetics means

(a) The performance of the product for which it is being purchased,

(b) The efficiency of the product

(c) The style and designing of the product

Answer

Answer: (c) The style and designing of the product

QN2: Quality circle is a

(a) A team of volunteer group composed of employees or workers or trainees, who met to talk about work place improvement and quality management in the org:,

(b) A term of employees which is formed to address quality issue of the company

(c) A team of personnel selected from quality department to analyse opportunities of quality improvement s.

(d) A research team from quality Consultancy Company for improving the system of the organization.

Answer

Answer: (a) A team of volunteer group composed of employees or workers or trainees, who met to talk about work place improvement and quality management in the org:,

QN3: The concept of quality trilogy which mentions quality management as quality planning, quality control and quality improvement is given by

(a) Deming

(b) Juran

(c) Taguchi

(d) Crosby

Answer

Answer: (b) Juran

QN4: The concept “quality is free” is given by

(a) Deming

(b) Crosby

(c) Shiego Shingo

(d) Ishikawa

Answer

Answer: (b) Crosby

QN5: The concept of quality loss function is given by

(a) Crosby

(b) Tagichi

(c) Deming

(d) Ishikawa

Answer

Answer: (b) Tagichi

QN6: Theory of profound knowledge is stated by

(a) Deming

(b) Taguchi

(c) Crosby

(d) Imai

Answer

Answer: (a) Deming

QN7: Quality management deals with

(a) Establishing standard and following them

(b) Enhanced customer satisfaction by developing products based on customer expectations

(c) Reducing the number of defects in the product or service and continuous improvement

(d) All of the above

Answer

Answer: (d) All of the above

QN8: Flow chart or diagram is

(a) A chart to know the cause and effect of a process

(b) To diagrammatically representing process for better understanding

(c) Plotting the data collected from a process for analysis

(d) None of the above

Answer

Answer: (b) To diagrammatically representing process for better understanding

QN9: QFD is a technique of

(a) To control the quality of product by using statistical analysis

(b) To gather the voice of customer and converting it into actual product to satisfy them

(c) The application of MBNQA award.

Answer

Answer: (b) To gather the voice of customer and converting it into actual product to satisfy them

QN10: Supplier partnering is a process

(a) Of making suppliers as a partner by sale of company shares to them

(b) To train and develop them so that input received from them is of right quality

(c) To share gains and profits with the supplier

(d) None of the above

Answer

Answer: (b) To train and develop them so that input received from them is of right quality

QN11: The method of handle change in an organization during implementation of TQM are:

(a) Communicate, Empathize and support

(b) Delegate, instruct and command

(c) Negotiate, recruit and negotiate

(d) Collective bargaining

Answer

Answer: (a) Communicate, Empathize and support

QN12: Motion study involves

(a) Systematic processes to analyse the movement of material in a process,

(b) Systematic processes to analyse the different movements completed to perform a job

(b) Systematic process to analyse the motion of machine parts in a plant

(c) Movement of information in an organization

Answer

Answer: (b) Systematic processes to analyse the different movements completed to perform a job

QN13: Work movement is

(a) A technique of recording the various steps that has to performed to complete the task

(b) A technique to record the output of a process to improve productivity

(c) A technique of recording the control and timing of the various steps that has to performed to complete a task

(d) All the above

Answer

Answer: (c) A technique of recording the control and timing of the various steps that has to performed to complete a task

QN14: Ergonomics deals with

(a) The work and the human effort done to perform the work, a technique to reduce the physical stress of an employee

(b) The flow of work from one process to another, a technique to reduce the time for overall process

(c) The flow of material with in the system of production

(d) It analyse the people interaction in the organization

Answer

Answer: (d) It analyse the people interaction in the organization

QN15: Work system is

(a) Set of steps that have to be undertaken by a person to perform a task

(b) Integration of infrastructure, information, person and technologies to perform a work in an organization

(c) A system of how to use the inputs for processing

(d) None of the above

Answer

Answer: (b) Integration of infrastructure, information, person and technologies to perform a work in an organization

QN16: Lot Acceptance sampling plan is a method

(a) The technique by which the samples are drawn from the lot,

(b) A technique by which using sampling acceptance or rejection of lot is being decided

(c) A technique to remove defects from a lot using sampling

(d) A technique by way of which the process is improved using sampling

Answer

Answer: (b) A technique by which using sampling acceptance or rejection of lot is being decided

QN17: For variable data the control chart which is made

(a) n chart,

(b) np chart

(c) X bar, R chart

Answer

Answer: (a) n chart,

QN18: For defectives, when sample size “n” is constant the___ control chart is prepared

(a) p

(b) p or np

(c) c or u

(d) X bar, R

Answer

Answer: (b) p or np

QN19: For defects, when sample size “n” is variable the___control chart is prepared

(a) x bar S

(b) u

(c) p

(d) X bar, R

Answer

Answer: (c) p

QN20: KANBAN is

(a) Kanban is the system to use visual signals to control the movement of materials between the different process and work centre

(b) Kanban is the continuous improvement by small incremental improvement is the process of the org:

(c) Kanban is the process of recording defects of a process on a card,

(d) Kanban is a quality tool requirement for implementing dening quality management principle

Answer

Answer: (a) Kanban is the system to use visual signals to control the movement of materials between the different process and work centre

QN21: Poka yoke can be defined as

(a) System to use visuals signals to control the movement of materials between the different process and work centre,

(b) A system that either prevents a mistake from being made or makes the mistake obvious at a glance

(c) It is the process of continuous improvement in small increments that make the process more efficient, effective under control and adaptable

(d) None of the above

Answer

Answer: (b) A system that either prevents a mistake from being made or makes the mistake obvious at a glance

QN22: KAIZEN is

(a) System to use visuals signals to control the movement of materials between the different process and work centre,

(b) A system that either prevents a mistake from being made or makes the mistake obvious at a glance,

(c) It is the process of continuous improvement in small increments that make the process more efficient, effective under control and adaptable

(d) None of the above

Answer

Answer: (c) It is the process of continuous improvement in small increments that make the process more efficient, effective under control and adaptable

QN23: (N,n,c) sampling plan is used for LASP, here

(a) N is sample size, n lot size, and c is acceptance number

(b) N is acceptance number, n is sample size and c is lot size

(c) N is lot size, n is sample size and c is acceptance number

(d) N is sample size, n is acceptance number and c is lot size

Answer

Answer: (a) N is sample size, n lot size, and c is acceptance number

QN24: Check sheet is a quality tool in which

(a) The frequency and type of an occurrence is recorded,

(b) A bar graph depicting frequency of an event

(c) Similar to check list to see every thing is normal

(d) A sheet which is filled by manager which doing maintenance work of a machine

Answer

Answer: (a) The frequency and type of an occurrence is recorded,

QN25: Fish bone diagram is

(a) A diagram showing the process of a system used for better understanding of a process,

(b) A quality improvement tool where through graphical representation of cause and effect relationship of different events are analysed

(c) A quality tool made with fish bones used as recording the events on a chart

(d) There is no such diagram in quality management

Answer

Answer: (b) A quality improvement tool where through graphical representation of cause and effect relationship of different events are analysed

QN26: KJ diagram is

(a) Is a tool to collect data and represent in KJ chart and find out improvement in a process

(b) House of quality is the other name of it and is used to design better quality product

(c) Is a tool to organize a large number ideas or views to discover meaningful groups based on some relevant relationship.

(d) A quality improvement tool developed by Imai required in Kanban system

Answer

Answer: (c) Is a tool to organize a large number ideas or views to discover meaningful groups based on some relevant relationship.

QN27: Tree Diagram

(a) Is an analytical tool used in quality management for planning devising solutions and for better decision making,

(b) Breaks down the process for better understanding,

(c) Is an example of basic tool of quality required to collect the frequency of an event in the branches of tree

(d) None of the above

Answer

Answer: (a) Is an analytical tool used in quality management for planning devising solutions and for better decision making,

QN28: Arrow diagram

(a) An example of chart made in CPM and PERT analysis

(b) A diagram in which the cause and effect of different processes are defined using arrows

(c) A method of employees well being used for rolling the employees satisfaction in the organization.

(d) the diagram which represent a work system and their relations with each other with the help of arrows

Answer

Answer: (a) An example of chart made in CPM and PERT analysis

QN29: PDPC means

(a) product design process control

(b) Product development and process control

(c) Process design program chart

Answer

Answer: (c) Process design program chart

QN30: Voice of customer means

(a) the analysis of customer complaint,

(b) the expectation of customer and feedback

(c) the explicit an implicit of customer needs

(d) all the above

Answer

Answer: (d) all the above

QN31: The concurrent engineering give the ability to the organization to

(a) design the product in economical way,

(b) a strategy of product development for faster market response and better quality of product

(c) to find out the better alternatives for producing the product

(d) all the above

Answer

Answer: (d) all the above

QN32: Fault Tree analysis

(a) is a graphical technique used to determine in advance the list of undesirable events that design team must take care of to avoid any failure which can result into an undesirable out come

(b) is a decision making technique for finding faults in the process

(c) is a graphical technique used to determine the cause and effect relationships in events resulting into failure of work system

(d) a decision tree’s another name

Answer

Answer: (a) is a graphical technique used to determine in advance the list of undesirable events that design team must take care of to avoid any failure which can result into an undesirable out come

QN33: Benchmarking is a process

(a) to learn and adapt a process or system of doing a work from the best in the industry or organization

(b) to copy a process of doing things from the best

(c) to set standards for each process which has to be achieved by the process owner

(d) standards required to get MBNQA

Answer

Answer: (a) to learn and adapt a process or system of doing a work from the best in the industry or organization

QN34: Value engineering is a process

(a) A method of improving the value of product or service by finding alternatives ways and inputs available at lower cost

(b) To enhance the value of product by adding new features

(c) To use high quality inputs and reducing the labor cost of operation to increase the value of the product

(d) A product development strategy in which customer develop the product for the company

Answer

Answer: (a) A method of improving the value of product or service by finding alternatives ways and inputs available at lower cost

QN35: For total quality management which of the following is not true

(a) Integrates all the levels of the org:

(b) It is a system dependent approach and hence doesn’t require much participation of people,

(c) All stake holders of the company are the customers

Answer

Answer: (b) It is a system dependent approach and hence doesn’t require much participation of people,

QN36: Reengineering is a process of

(a) Redesigning the business processes, associated systems and organizational structures to achieve a dramatic improvement in business performance

(b) To change the current product portfolio and diversifying in other product

(c) To completely transform the organizational structure and climate for developing better products

(d) Redesigning production department so that they can produce better products for the market

Answer

Answer: (a) Redesigning the business processes, associated systems and organizational structures to achieve a dramatic improvement in business performance

QN37: NC in iso means

(a) no conduct

(b) Non conformance

(c) no cost

(d) non confidential

Answer

Answer: (b) Non conformance

QN38: Surveillance audit

(a) Done by internal auditors of the company

(b) Conducted by customers to ensure the standards are being followed,

(c) Conducted by certifying body to see whether the standard are being followed

(d) Conducted at the time of giving the certificate to the organization

Answer

Answer: (c) Conducted by certifying body to see whether the standard are being followed

QN39: MBNQA awards means

(a) Michael Baldrige National Quality Award

(b) Malcom Bond National Quality Award

(c) Multinational business national quality awards

Answer

Answer: (a) Michael Baldrige National Quality Award

QN40: Internal benchmarking

(a) To adopt the best practices of an organization from some industry,

(b) To adopt the best practices of an organization from some country

(c) To adapt the best practices from the same organization

(d) To adopt the best practices from international business

Answer

Answer: (d) To adopt the best practices from international business