Total Quality Management Online MCQ Set 9

QN01. The taste of burgers across all McDonald outlets should be same. This is an example of ______________.

  1. Sensory critical to quality Characteristic
  2. Physical critical to Quality Characteristic
  3. Time Orientation critical to Quality Characteristic
  4. None of the above
Answer

(A)Sensory critical to quality Characteristic

QN02. Check Sheet is used during ______________ stage of DMAIC.

  1. Define
  2. Measure
  3. Analyze
  4. Improve
Answer

(B)Measure

QN03. ______________ is the set of activities that ensures the quality levels of products and services are properly maintained and that supplier and customer quality issues are properly resolved.

  1. Quality Assurance
  2. Quality Planning
  3. Quality Control
  4. Quality Management
Answer

(A)Quality Assurance

QN04. Presence of ______________ after every stage of DMAIC allows for review of project and incorporation of suggestions.

  1. Review gate
  2. Toll gate
  3. Decision gate
  4. None of the above
Answer

(B)Toll gate

QN05. The Toyota Production System is based on two pillars namely ______________ and ______________.

  1. Kaizen, Six Sigma
  2. Lean, Six Sigma
  3. Just in Time, Jidoka
  4. Just in Time, Kaizen
Answer

(C)Just in Time, Jidoka

QN06. Which of the following is not a target of Total Quality Management:

  1. Customer Satisfaction
  2. Reducing manpower
  3. Continuous Cost Reduction
  4. Continuous Operational Improvement
Answer

(B)Reducing manpower

QN07. Let there be a data set {200,201,202,203,204,205,206,207,208}. This data set can be represented using stem and leaf where the ______________ is 20 and the ______________ is
{0,1,2,3,4,5,6,7,8}.

  1. Stem, Leaf
  2. Leaf, Stem
  3. Tree, Stem
  4. Tree, Leaf
Answer

(A)Stem, Leaf

QN08. A ______________ diagram shows the location of defects in any unit. This diagram is used in the analyse step of DMAIC.

  1. Affinity
  2. Relations
  3. Defect Concentration
  4. Scatter
Answer

(C)Defect Concentration

QN09. The ______________ is used to identify what might go wrong in a plan under development.

  1. Pareto Chart
  2. PDPC
  3. Arrow Diagram
  4. Matrix Diagram
Answer

(B)PDPC

QN10. The defect concentration diagram can be used in the ______________ stage of the DMAIC.

  1. Define
  2. Measure
  3. Analyze
  4. Improve
Answer

(C)Analyze

QN11. The taste of the burger can be categorized as good or bad This is an example of which type of data:

  1. Variable
  2. Attribute
  3. Cannot be determined
  4. None of the above
Answer

(A)Variable

QN12. For a given sample size (n) and number of defects acceptable ©, the Average Total Inspection (of units) should ______________ with increase in N (lot size).

  1. Increase
  2. Decrease
  3. Remain Constant
  4. None of the above
Answer

(A)Increase

QN13. The pattern of continuous movement in one direction in a control chart is termed as:

  1. Mixture
  2. Cyclic Pattern
  3. Trend
  4. Stratification
Answer

(C)Trend

QN14. Juran's quality management philosophy is based on three pillars namely planning, control and ______________.

  1. Implementation
  2. Improvement
  3. Monitor
  4. Design
Answer

(B)Improvement

QN15. For a point in the control chart to be out of control, it must lie

  1. Above UCL or Below LCL
  2. Between Central Line and LCL
  3. Between Central Line and UCL
  4. None of the above
Answer

(A)Above UCL or Below LCL

QN16. X bar should never be interpreted when:

  1. R chart shows out of control points
  2. X bar chart shows out of control points
  3. The process mean is not known
  4. None of the above
Answer

(A)R chart shows out of control points

QN17. The average run length can be defined as:

  1. The beta risk for an x bar chart
  2. The expected number of samples taken before any shift in process quality is detected
  3. The number of samples used in the construction of x bar chart
  4. The number of items per sample
Answer

(B)The expected number of samples taken before any shift in process quality is detected

QN18. Consider the first method of p bar estimation where each sample is of varying size. If the 3rd sample has p bar =.01, and the sample size of the 3rd sample is 10, what will be the upper control limit for the 3rd sample?

  1. .5
  2. .6
  3. .1 ( (p bar + 3∗ √p bar∗(1-p bar)/n) is a measure of the upper control limit)
  4. None of the above
Answer

(C) .1 ( (p bar + 3∗ √p bar∗(1-p bar)/n) is a measure of the upper control limit)

QN19. A major assumption for p chart is that all units produced are ______________.

  1. Independent
  2. Dependent
  3. None of the above
  4. Cannot be determined
Answer

(A)Independent

QN20. Apart from Poisson distribution, another distribution that can be applied to events data is:

  1. Normal Distribution
  2. Geometric Distribution
  3. Lognormal Distribution
  4. Continuous Distribution
Answer

(B)Geometric Distribution

QN21. Which of the following is not true regarding when to select a p, c or u chart:

  1. The process is a complex assembly operation and product quality is measured in terms of the occurrence of nonconformities, successful or unsuccessful product function, and so forth.
  2. Process control is necessary, but measurement data cannot be obtained.
  3. A historical summary of process performance is necessary.
  4. Destructive testing (or such other expensive testing procedures) is required.
Answer

(D)Destructive testing (or such other expensive testing procedures) is required.

QN22. The dimension of reliability is concerned with:

  1. How easy it is to repair the product
  2. How long does the product last
  3. Will the product do the intended job
  4. How often does the product fail
Answer

(D)How often does the product fail

QN23. From a consumer perspective quality is determined by ______________ while from a producers perspective quality is determined by ______________.

  1. Variability, Cost
  2. Cost, Price
  3. Price, Cost
  4. Cost, Variability
Answer

(C)Price, Cost

QN24. The probability distribution function corresponding to tossing of a coin will be a:

  1. Probability Density function
  2. Probability Mass function
  3. Probability Measurement function
  4. Probability Cumulative Function
Answer

(B)Probability Mass function

QN25. While the first generation of Six sigma focused on ______________, the third generation of six sigma focused on ______________.

  1. Variability reduction, creating value
  2. Variability reduction, improved business performance
  3. Creating value, Improved business performance
  4. None of the above
Answer

(A)Variability reduction, creating value

QN26. The standard normal distribution has mean= ______________ and standard deviation= ______________.

  1. 1,0
  2. 0,1
  3. 0,0
  4. 1,1
Answer

(B)0,1

QN27. A ______________ chart can be used to identify the most frequently occurring defect.

  1. Pareto
  2. Ishikawa
  3. Histogram
  4. Scatter
Answer

(A)Pareto

QN28. The main aim of QFD is to

  1. Listen to the voice of customer
  2. Lower cost
  3. Reduce errors
  4. Reduce supplier defect
Answer

(A)Listen to the voice of customer

QN29. Average Total Inspection is defined as:

  1. Average of rejected lots and accepted lots
  2. Average number of units inspected per lot
  3. Average of rejected Lots
  4. Average of accepted Lots
Answer

(B)Average number of units inspected per lot

QN30. R charts are used for controlling ______________ of a process.

  1. Central Tendency
  2. Dispersion
  3. None of the above
  4. Both a and b
Answer

(B)Dispersion

QN31. If the Average outgoing Quality is plotted against the Incoming Fraction Defective, the Average Outgoing Quality Limit is the ______________ point.

  1. Highest
  2. Lowest
  3. Middle
  4. Cannot be determined
Answer

(A)Highest

QN32. For the above table, what is the value corresponding to the central line for the x bar chart?

  1. 10.08
  2. 10.05
  3. 9.89
  4. 9.78
Answer

(A)10.08

QN33. The x bar chart monitors:

  1. Between sample variability
  2. Within sample variability
  3. Instantaneous variability
  4. Natural variability
Answer

(A)Between sample variability

QN34. In case someone is interested in process standard deviation, he should construct the ______________ chart.

  1. X bar
  2. R chart
  3. S chart
  4. None of the above
Answer

(C)S chart

QN35. If data for MR chat shows non-normality, it is better to determine the control limits for the individuals control chart based on the ______________ of the correct underlying distribution.

  1. Percentage
  2. Percentiles
  3. Rank
  4. Mean
Answer

(B)Percentiles

QN36. A sample of size 10 contains 50 non-conformities. The average number of non-conformities is:

  1. 7
  2. 4
  3. 5 (50/10 i.e. total non-conformities/sample size)
  4. 1
Answer

(C)5 (50/10 i.e. total non-conformities/sample size)

QN37. When the number of defects is low, which of the following is true:

  1. We should use c or u chart
  2. Most samples will have non-zero defects
  3. Create a time between occurrence control chart
  4. None of the above
Answer

(C)Create a time between occurrence control chart

QN38. Bias reflects the:

  1. The differences in observed accuracy and/or precision experienced over the range of measurements made by the system.
  2. The difference between observed measurements and a "true" value obtained from a master or gold standard
  3. Different levels of variability in different operating regimes, resulting from warm-up effects, environmental factors, inconsistent operator performance
  4. None of the above
Answer

(B)The difference between observed measurements and a "true" value obtained from a master or gold standard

QN39. If variability of a product decreases, its quality ______________

  1. remains unchanged
  2. decreases
  3. increases
  4. may increase or decrease
Answer

(C)increases

QN40. The focal point of all quality control should be:

  1. Price focus
  2. Cost Focus
  3. Customer Focus
  4. Manufacturing Focus
Answer

(C)Customer Focus

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