Total Quality Management Online MCQ Set 8

QN01. ______________ is not a process tools for TQM systems

  1. process flow analysis
  2. histograms
  3. plier
  4. control charts
Answer

(C)plier

QN02. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below ______________ defects per million opportunities (DPMO).

  1. 2
  2. 2.4
  3. 3
  4. 3.4
Answer

(D)3.4

QN03. Inspection, scrap, and repair are examples of ______________

  1. internal costs
  2. external costs
  3. costs of dissatisfaction
  4. societal costs
Answer

(A)internal costs

QN04. ______________ are used in six sigma

  1. black belt
  2. green belt
  3. both black belt and green belt
  4. none of the Above
Answer

(C)both black belt and green belt

QN05. Customers are primarily concerned with ______________

  1. Communication, courtesy, and credibility of the sales person
  2. Competence, courtesy, and security of the sales person
  3. Competence, responsiveness, and reliability of the sales person
  4. Communication, responsiveness, and cleverness of the sales person
Answer

(A)Communication, courtesy, and credibility of the sales person

QN06. Assured quality is necessary for building customer confidence.

  1. correct
  2. correct to some extent
  3. correct to great extent
  4. incorrect
Answer

(A)correct

QN07. ______________ is about supplying customers with what they want when they want it.

  1. JUT
  2. HET
  3. JAT
  4. JIT
Answer

(D)JIT

QN08. ______________ are the areas that will be covered by the organization’s processes

  1. process areas
  2. product Areas
  3. private areas
  4. preset areas
Answer

(A)process areas

QN09. All of the following costs are likely to decrease as a result of better quality except ______________

  1. customer dissatisfaction costs
  2. inspection costs
  3. maintenance costs
  4. warranty and service costs
Answer

(C)maintenance costs

QN10. TQM stands for ______________

  1. Total Quality Management
  2. Total Quantity Management
  3. Total Qualitative Management
  4. To question management
Answer

(A)Total Quality Management

QN11. After E.deming, who is considered to have the greatest impact in quality management?

  1. Kauro Ishikawa
  2. Joseph M. Juran
  3. W.E. Deming
  4. Genichi Tagucchi
Answer

(B)Joseph M. Juran

QN12. Deming's 4 step cycle for improvement is______________

  1. plan, do, check, act
  2. schedule, do, act, check
  3. do, act, check, monitor
  4. plan, control, act, sustain
Answer

(A)plan, do, check, act

QN13. In Six Sigma, a ______________ is defined as any process output that does not meet customer specifications

  1. error
  2. cost
  3. quality
  4. defect
Answer

(D)defect

QN14. Plan-do-study-act cycle is a procedure to ______________

  1. Overall improvement
  2. Continuous improvement
  3. Permanent improvement
  4. Immediate improvement
Answer

(B)Continuous improvement

QN15. Quality practices must be carried out ______________

  1. at the start of the project
  2. throuout the life of the project
  3. at the end of the project
  4. no neeed to carry out quality practices
Answer

(B)throuout the life of the project

QN16. –––––––– are the charts that identify potential causes for particular quality problems.

  1. Control Chart
  2. Flow chart
  3. Cause and Effect Diagram
  4. Pareto chart
Answer

(C)Cause and Effect Diagram

QN17. Quality circles work best if employees are initially trained in ______________

  1. Group dynamics
  2. Motivation principles
  3. Communications
  4. All of the three. (Not sure)
Answer

(D)All of the three. (Not sure)

QN18. Quality Trilogy includes

  1. Quality planning
  2. quality improvement
  3. quality control
  4. All the three
Answer

(D)All the three

QN19. production issues should be addressed early

  1. correct (not sure)
  2. correct to some extent
  3. correct to great extent
  4. incorrect
Answer

(A)correct (not sure)

QN20. inspection is part of the ______________

  1. quality control (not sure)
  2. Quality Planning
  3. Quality improvement
  4. Quality circle
Answer

(A)quality control (not sure)

QN21. QFD stands for ______________

  1. Quantity for deployment
  2. Quality for deployment
  3. Quality function deployment
  4. Quality for decision
Answer

(C)Quality function deployment

QN22. reliability is the degree to which a unit of equipment performs its intended function under ______________ for ______________ of time.

  1. specified conditions; specified period
  2. any condition; specified period
  3. specified conditions; all periods
  4. any condition; any period
Answer

(A)specified conditions; specified period

QN23. Kaizen is a ______________ process, the purpose of which goes beyond simple productivity improvement.

  1. weekly
  2. daily
  3. monthly
  4. annual
Answer

(B)daily

QN24. elements of quality management system are ______________

  1. organizational structure
  2. responsibilities
  3. procedures
  4. all the three (not sure)
Answer

(D)all the three (not sure)

QN25. At the time of making a purchase agreement with a vendor, what is important to mention about inspection?

  1. the characteristics of the product that are to be inspected
  2. the tolerances that would be allowed
  3. the reputation of the vendor
  4. a & b both (not sure)
Answer

(D)a & b both (not sure)

QN26. "Poka-yoke" is the Japanese term for ______________

  1. Card
  2. Fool proof
  3. Continuous improvement
  4. Fishbone diagram
Answer

(B)Fool proof

QN27. Based on his 14 Points, Deming is a strong proponent of ______________

  1. inspection at the end of the production process
  2. an increase in numerical quotas to boost productivity
  3. looking for the cheapest supplier
  4. training and knowledge
Answer

(D)training and knowledge

QN28. A fishbone diagram is also known as a .______________

  1. cause-and-effect diagram
  2. poka-yoke diagram
  3. Kaizen diagram
  4. Taguchi diagram
Answer

(A)cause-and-effect diagram

QN29. According to Deming most of the problems are related to systems and it is the responsibility of the management to improve the systems

  1. correct
  2. correct to some extent
  3. correct to great extent
  4. Taguchi
Answer

(A)correct

QN30. A maturity model can be used as a benchmark for comparison and as an aid to understanding

  1. TRUE
  2. FALSE
  3. depends
  4. can’t say
Answer

(A)TRUE

QN31. fourteen points framework for quality and productivity improvement was suggested by ______________

  1. Crosby
  2. Ishikawa
  3. Deming
  4. Juran
Answer

(C)Deming

QN32. Juran's Quality trilogy emphasizes the roles of quality planning, quality control and ______________

  1. Quality Definition
  2. Quality enhancement
  3. Quality improvement
  4. quality maintenance
Answer

(C)Quality improvement

QN33. Quality Circles members are ______________

  1. Paid according to their contribution to quality
  2. External consultants designed to provide training in the use of Quality tools
  3. Always machine operators
  4. None of the three.
Answer

(D)None of the three.

QN34. Identify the cost not likely to reduce as a result of better quality.

  1. Maintenance costs
  2. Inspection costs
  3. Scrap costs
  4. Warranty and service costs
Answer

(A)Maintenance costs

QN35. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ______________

  1. Taguchi Loss Function
  2. Pareto Chart
  3. ISO 9000 Quality Cost Calculator
  4. Process Chart
Answer

(A)Taguchi Loss Function

QN36. Kaizen is a Japanese term meaning ______________

  1. continuous improvement
  2. Just-in-time (JIT)
  3. a fishbone diagram
  4. setting standards
Answer

(A)continuous improvement

QN37. Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in ______________

  1. a project completed in shortest possible time.
  2. a product or service that conforms to the required specifications.
  3. an award-winning product that brings public recognition to the project
  4. an innovative project that establishes qualification of the project team
Answer

(B)a product or service that conforms to the required specifications.

QN38. establishing measurements based on customer needs for optimizing product design is known as ______________

  1. Quality planning
  2. quality improvement
  3. quality control
  4. Quality planning (Actual answer is Quality planning roadmap)
Answer

(D)Quality planning (Actual answer is Quality planning roadmap)

QN39. DMAIC is ______________

  1. develop, multiply, analyze, improve, check
  2. define, muliply, analyze, improve, control
  3. define, measure, analyze, improve, control
  4. define, manufacture, analyze, improve, control
Answer

(C)define, measure, analyze, improve, control

QN40. Quality fulfills a need or expectation that is:

  1. Explicitly stated
  2. Implied
  3. Legally required
  4. All of the above
Answer

(D)All of the above

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