QN01. Statistical Process Control uses diagrams called "Control Charts." These charts depict horizontal, parallel lines to represent ______________ standard deviations.
- six
- five
- four
- three
- two
Answer
(D)three
QN02. A quality audit is a powerful tool in any quality improvement program. For a project that is starting a quality improvement program, the initial audit is used to ______________.
- identify all the faculty work that has been completed
- identify all the work that has been correctly accomplished
- determine the single most urgent area for improvement
- determine the quality baseline from which improvements will be made
- evaluate the quality audit's effectiveness in identifying errors
Answer
(D)determine the quality baseline from which improvements will be made
QN03. The 14-step process to quality improvement is a progressive to total involvement of everyone in a company toward the production of quality products and services. The 14-steps do not include ______________.
- management commitment
- quality improvement team
- quality measurement
- goal achievement measures
- supervisor training
Answer
(D)Goal achievement measures
QN04. Each project needs a quality program plan to define the parameters of the overall approach to meeting quality requirements. As a minimum, the quality program plan addresses ______________.
- the required processes and procedures
- the inspection plan
- the types of test to be conducted
- the documentation requirements for actions (testing, inspections, etc.)
- all of the above
Answer
(D)the documentation requirements for actions (testing, inspections, etc.)
QN05. Which of the following is not a benefit of long-term suppler relationships?
- supplier involvement in design
- information system linkages to customer facilities
- capacity and facility plans favorable to their customers
- all of the above are benefits
Answer
(D)all of the above are benefits
QN06. Which of the following models has the viewpoint that change and learning are valued in themselves?
- Organism mode
- Mechanistic model
- Cultural model
- Total Quality model
Answer
(C)Cultural model
QN07. The standards for output based on quality and customer- service requirements that originate at the organizational and process levels include requirements for all of the following EXCEPT:
- Accuracy
- Innovation
- Timeliness
- Turnover
Answer
(D)Turnover
QN08. Why the factory managers created inspection departments?
- To keep defective products aside, ensuring
- they do not reach the customers
- To ensure quantity of goods/services
- To count, grade, and rework
- All of the above
Answer
(A)To keep defective products aside, ensuring
QN09. Nonconformance is an expense of
- Profit of quality
- Defects of quality
- Quality of product
- Cost of quality
Answer
(D)Cost of quality
QN10. The process of monitoring specific project results to determine if they comply with relevant quality standards is called:
- Quality Assurance
- Quality Control
- Quality Planning
- Quality Review
Answer
(B)Quality Control
QN11. What percentage of sales is estimated to be the cost of non-quality?
- 3-5%
- 12-20%
- 30-40%
- 6-8%
Answer
(B)12-20%
QN12. The zero defects concept
- is a performance standard for management
- is a motivational technique that promotes "doing it right the first time"
- is used by management to communicate to all employees that everyone should do things right the first time
- A and C
- B and C
Answer
(D)A and C
QN13. If the acceptance sampling attribute for a lot is 30%, this means that
- 30% of all lots must be tested
- 30% of all lots must pass the test
- any given lot must have 30% or fewer defects
- a sample of a given lot must have 30% or fewer defects to pass the entire lot
- C and D
Answer
(D)a sample of a given lot must have 30% or fewer defects to pass the entire lot
QN14. Which of the following statements regarding quality is false?
- Quality improvements depends upon better definition and increased awareness of the requirements specifications
- Future gains in quality will often rely on advanced technology
- Recognition of key actions required of each team member is necessary to meet quality objectives
- Computer-aided design systems can improve quality, but only a the expense of an increase in the cost of design
- A and C
Answer
(B)Future gains in quality will often rely on advanced technology
QN15. Quality is often influenced by all of the following except:
- fabrication processes and methods
- supervision
- inspection
- cost of materials
- design
Answer
(C)inspection
QN16. From the project perspective, quality attributes:
- are used to determine how effectively the performing organization supports the project
- can be objective or subjective in nature
- are specific characteristics for which a product is designed, built, and tested
- B and C
- A and B
Answer
(D)B and C
QN17. Primary responsibility for quality management in the project rests with the:
- project engineer
- purchasing agent
- quality manager
- project manager
- company president
Answer
(D)project manager
QN18. The cost of quality has been argued as being primarily driven by the workers. When items were produced that did not meet the customers' expectations, the workers were "found" to be at fault. Current thinking is that management has at least ______________ percent of the responsibility for the cost of quality.
- 85
- 75
- 65
- 55
- 50
Answer
(A)85
QN19. The technical performance of the project is derived from the quality program instituted by the project manager. Quality control is one part of the uality program that ______________.
- defines requirements and performance standards
- measures results of operations
- compares measured results to performance standards
- initiates corrective actions for variances
- all of the above
Answer
(E)all of the above
QN20. Quality is one part of the three major parameters of a project. When the quality in a project exceeds the specifications, that is called ______________.
- excellence
- superior quality
- deviation plus quality
- gold plating
- silver plating
Answer
(C)deviation plus quality
QN21. During which century, the manufacturers began to include quality processes in quality practices?
- 17th century
- 18th century
- 19th century
- 20th century
Answer
(D)20th century
QN22. Which of the following was developed by Motorola to improve its processes by minimizing defects?
- ISO 9000
- Six sigma
- QS 9000
- TQM
Answer
(B)Six sigma
QN23. You can ask direct questions to quiet people’and try to control talkative people", for which of the following purpose?
- Mobilizing the group
- Keeping the group focused
- Restating purpose
- Starting punctually
Answer
(A)Mobilizing the group
QN24. Total quality costs include:
- Prevention costs
- Appraisal costs
- Failure costs
- All of the given options
Answer
(D)All of the given options
QN25. Example of prevention costs is:
- Quality improvement projects
- Downgrading
- To link outcomes to uses
- Warranty claims
Answer
(A)Quality improvement projects
QN26. The concept of making a giant leap forward followed by a period of maturity is:
- Innovation
- Continuous improvement
- Just in time
- Paradigm
Answer
(A)Innovation
QN27. The concept of zero inventory is called:
- Six sigma
- Continuous improvement
- Just in Time
- Zero defects
Answer
(C)Just in Time
QN28. Quality is
- zero defects
- a problem
- a specification
- a cost
- A, C, and D
Answer
(C)a specification
QN29. On a project, quality should generally be of
- equal priority with cost and schedule
- lower priority than cost and schedule
- equal priority with cost, but higher priority than schedule
- equal priority with schedule, but higher priority than cost
- higher priority than cost and schedule
Answer
(A)equal priority with cost and schedule
QN30. Some organizations today are using "six sigma", to set the upper and lower limits on control charts rather than the traditional sigmas.
- two
- three
- four
- five
- twelve
Answer
(B)three
QN31. Responsibility within the project for quality must be defined and promulgated to everyone contributing to the end product. First and foremost, the ______________ has the ultimate responsibility for conformance to requirements when provided with the tools, skills, knowledge, and opportunities.
- corporate president
- director of project management
- quality assurance manager
- project manager
- individual
Answer
(E)individual
