QN01. From the project manager's perspective, quality management is ______________ limited to assessing the attributes of the tools provided to do the work.
- always
- usually
- not
- seldom
- intermittently
Answer
(C)not
QN02. Quality assurance is defined as the managerial process that determines ______________ that provide the customers with performance standards and feedback on the performance.
- time, scope, cost, and resources
- human resources, dollars, materials, and duration
- time, location, duration, and completion
- organization, design, objectives, and resources
- management, staff, workers, and contractors
Answer
(D)organization, design, objectives, and resources
QN03. Statistical Decision Making includes Pareto Analysis as a means of reducing errors in the total project process. Pareto Analysis ______________.
- is a method of rejecting errors or variances from standards following self-inspection
- is a procedure for ranking the errors to identify those contributing the most to failures [PMBOK p. B-2]
- counts errors or failures to determine the added cost of all operations that do not meet the requirements
- compares the error rate with the pass rate to determine the allowable number of errors per 1,000
- compares the error rate of individuals to determine the compensation for bonuses
Answer
(B)is a procedure for ranking the errors to identify those contributing the most to failures [PMBOK p. B-2]
QN04. When errors that affect quality are discovered, the procedure to improve the situation should be to ______________.
- identify the specific error
- correct the specific error
- determine the root causes of the error
- correct the root cause of the error
- all of the above
Answer
(E)all of the above
QN05. Quality in a project's product is essential for the enhancement of the project manager and the selling organization. To ensure that the customer perceives a quality product, the project manager must inform the ustomer of the ______________ to be used so the customer will not have a perception of ______________.
- materials; inferior fabrication
- standards; gold plating
- practices; poor workmanship
- pricing; gouging
- warranty; poor service after product sale
Answer
(B)standards; gold plating
QN06. In the quality area, process control is becoming an important element of the manufacturing to rigorous specifications to provide a consistently uniform output. The control of a process is divided into controlling temperatures, pressures, flows, ______________, and levels
in terms of rates and time.
- directions, elasticities
- volumes, distances
- speeds (velocities), volumes
- distances, speeds (velocities)
- lengths, widths
Answer
(D)distances, speeds (velocities)
QN07. The inspection of the project through the implementation phase is critical to ensure that quality standards are being met. The use of vendors is most often required to obtain critical materials, components, or sub-assemblies. To determine a vendor's capabilities to produce to the specifications,
a "shop survey" or audit of the vendor may be required. e areas for the audit should include ______________.
- facilities and shop space
- experience and capability with similar work
- quality assurance an control procedures
- organization and quality of work in process
- all of the above
Answer
(C)quality assurance an control procedures
QN08. Taguchi suggested that loss in a process is’increased with increase in which of the following?
- Specifications
- Standards
- Competition
- Variability
Answer
(D)Variability
QN09. Some organizations emphasizes the use of quality tools but failed to do which of the following?
- Focus on what is truly important to the distributors
- Incorporate continuous improvement efforts
- Make fundamental changes in their processes and culture
- Focus on what is truly important to the customer
Answer
(B)Incorporate continuous improvement efforts
QN10. Which of the following statements is TRUE about Deming’s philosophy?
- It is based on improving products and services by reducing uncertainty and variability in the design and manufacturing processes
- Quality is either or not present in the whole organization; that quality is the responsibility of everyone in the organization
- Increasing conformance to specifications through elimination of defects, supported extensively by statistical tools for analysis
- Increasing loss, for the producer, the customer, and society, associated with increasing variability from a target value
Answer
(B)Quality is either or not present in the whole organization; that quality is the responsibility of everyone in the organization
QN11. Nonconformance is an expense of:
- Profit of quality
- Defects of quality
- Quality of product
- Cost of quality
Answer
(D)Cost of quality
QN12. Best price or zero cost is
- To keep defective products aside, ensuring they
- do not reach the customers
- Prerogative cost
- To count, grade, and rework
- Cost leadership
Answer
(C)Prerogative cost
QN13. The concept that it is easier and less costly to do the work right the first time is called:
- Zero defects
- Continuous improvement
- DTRTRTFT
- The customer is the next person in the process
Answer
(C)DTRTRTFT
QN14. Which of the following statements concerning acceptance sampling is false?
- Used when expensive and time-consuming to test the product 100%.
- The number of allowable defects before lot is rejected is predetermined.
- Inspection and test standards must be established to ensure that procedures can adequately determine conformance and nonconformance.
- If the number of defects found in the sample exceeds the predetermined amount, the entire lot is rejected.
- All of the above are true
Answer
(E)All of the above are true
QN15. Japanese quality control has improved dramatically in the last 30 years for all of the following reasons except:
- The use of quality control circles
- Small, continuous improvements in quality control
- The use of worker suggestion systems
- The use of quality control charts
- Focusing quality control efforts on production output
Answer
(E)Focusing quality control efforts on production output
QN16. Quality attributes
- are used to determine how effectively the organization accomplishes its goals
- can be objective or subjective in nature
- are specific quality characteristics for which a product is designed, built, and tested
- A and B
- B and C
Answer
(E)B and C
QN17. When a product or service completely meets a customer's requirements:
- quality is achieved
- cost of quality is high
- cost of quality is low
- the customer pays the minimum price
- A and B
Answer
(A)quality is achieved
QN18. The concept that states: "the optimal quality level is reached at the point where the incremental revenue from product improvement equals the incremental cost to secure it" comes from:
- quality control analysis
- marginal analysis
- standard quality analysis
- conformance analysis
- systems analysis
Answer
(B)marginal analysis
QN19. An assignable variance tells us:
- our equipment is becoming obsolete
- top management should initiate increased worker training
- there is an identifiable problem that must be fixed
- schedule variances will be reduced
- our use of quality circles is inadequate
Answer
(C)there is an identifiable problem that must be fixed
QN20. A fundamental tenet of modern quality management holds that quality is most likely to be achieved:
- by planning it into the project
- by developing careful mechanisms to inspect for quality
- by developing prestigious products and processes
- by striving to do the best job possible
- by conducting quality circle activities
Answer
(A)by planning it into the project
QN21. Which of the following is least likely to contribute to developing an effective project team supportive of quality?
- Commitment to the project
- Team member flexibility
- Frequent turnover of personnel
- Team interest in workmanship
- Clearly defined goals
Answer
(C)Frequent turnover of personnel
QN22. Quality management is defined as the process of ensuring that a project meets the ______________ of the project's clients, participants, and shareholders.
- specifications and statements of work
- legal and financial obligations
- expectations and desires
- needs and expectations
- legal and moral requirements
Answer
(D)needs and expectations
QN23. Statistical Process Control is used in quality programs to determine whether repetitive operations meet predictable standards. The process uses ______________ to permit accurate monitoring of the operation.
- 100 percent inspection and random rejection
- acceptance sampling and automatic rejection
- continuous sampling and error detection methods
- random sampling and corrective procedures
- statistical sampling and control procedures
Answer
(E)statistical sampling and control procedures
QN24. The cost of quality is needed to identify opportunities for improvement. The cost of quality is, therefore, defined as the dollar value associated with ______________.
- producing a product that meets the requirement
- nonconformance to the requirement
- any cost for quality personnel and tools
- any extra cost to hire a quality consultant
- all extra efforts to implement a quality program
Answer
(B)nonconformance to the requirement
QN25. In many projects, the end product is a "service" that does not have physical characteristics and attributes to be measured to ensure conformance to the requirement. When service is the end product of a project, measurements ______________.
- do not apply to the service, but the criterion is pass or fail
- are always artificial and present only false indications of progress
- can be established based on customer expectations and the responsibility assigned to individuals
- are not applicable if the service is to an internal function of the project
- relate only to the actual expenditures of funds or receipt or revenues
Answer
(C)can be established based on customer expectations and the responsibility assigned to individuals
QN26. Quality control methods extend beyond the external characteristics of the product or components of the product. The types of testing of the product or components include ______________.
- operator, maintainer, and environmental
- stress, destructive, and operating
- in-house, public, and private
- laboratory, destructive, and non-destructive
- laboratory, fabrication, and product
Answer
(C)in-house, public, and private
QN27. In the area of quality, project managers are struggling with the training and indoctrination of individuals in the need to do the work right the first time to conform to the requirement. Occasionally, the project manager will discover an individual, either in the planning or actual work, doing more than is called for in the specification. These individuals need training to reduce the level of "over building" because ______________.
- the extra value given to the customer is not recognized or needed to complete the project
- the increase to the system specifications place that portion out of balance with the other system components
- it leads to increased customer requirements for other parts of the system
- exceeding the specified requirement is asting time and money at no value added to the project
- the project must be reworked in other areas to increase the level of "goodness" to the same as the "over build"
Answer
(D)exceeding the specified requirement is asting time and money at no value added to the project
QN28. Which of the following models value stability?
- Organism model
- Mechanistic model
- Cultural model
- Total Quality model
Answer
(B)Mechanistic model
QN29. Reworking ______________ the cost of quality.
- Decreases
- Increases
- Neutralizes
Answer
(B)Increases
QN30. Which of the following document(s) is (are)’included in the quality system?
- A quality policy
- Customer focus
- Commitment
- All of the given options
Answer
(A)A quality policy
QN31. The overall intentions and direction of an organization with regard to quality as formally expressed by top management is a:
- Quality Plan
- Quality Statement
- Quality Policy
- TQM
Answer
(C)Quality Policy
QN32. wich of the following is not considered a cost of nonconformance to quality?
- Scrap
- Rework
- Expediting
- Process control
- all of the above are considered nonconformance costs
Answer
(D)Process control
QN33. The same quality control manager decides to increase his daily sample size from three to six. The size of the control band will:
- Increase
- Decrease
- Remain unchanged
- Not determinable from given data
- None of the above
Answer
(B)Decrease
QN34. An acceptance control chart has limits that are based on the specification limits for the product rather than limits which differentiate between random and assignable causes. Under which if the following circumstance should a QC manager consider using an acceptance control chart?
- When the engineering tolerance on a dimension greatly exceeds the natural dispersion of the manufacturing process
- When the number of samples outside the current control chart limits become too costly and cumbersome to investigate
- When a process is subject to constant but stable tool wear
- A and B
- A and C
Answer
(E)A and C
QN35. Cost of quality is a concept that includes:
- the cost necessary for ensuring conformance to requirements
- the life cycle cost of the project
- al research and development costs related to the project
- only the cost of the quality control function
- A and B
Answer
(A)the cost necessary for ensuring conformance to requirements
QN36. Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in:
- a project completed in the shortest possible time
- a product or service that conforms to the requirement specification
- an award-winning product that brings public recognition to the project
- an innovative project that establishes the qualifications of the project team
- B and C
Answer
(B)a product or service that conforms to the requirement specification
QN37. If the level of confidence directly increases as a result of new processes, different resources, or changed methods, the required cost of monitoring is likely to:
- increase as well
- remain the same
- decrease
- decrease initially then increase slightly
- increase then tend to level off
Answer
(C)decrease
QN38. A project manager notices that all the measurements recorded on a control chart lie within the control band range. However, most of the measurements are below the midpoint (negative variance). Quality management practice offers us what guidance in dealing with this situation?
- The project manager should apply the "rule of seven"
- There is no problem as long as the variances lie within the control band
- Negative variance indicates a problem which should be remedied
- These variances are most likely caused by random factors
- Increased worker ownership should be encouraged
Answer
(A)The project manager should apply the "rule of seven"
QN39. Just-in-time (JIT) is the concept of reducing inventories to:
- 25% of former stock
- Less than half of former stock
- 75% of peak stock
- zero stock
- 15% of the cost of the product for a planned stock
Answer
(D)zero stock
QN40. Unless evidence indicates otherwise, a process is assured to be:
- in control
- out of control
- working at full capacity
- working at less than full capacity
- operating within required engineering tolerances
Answer
(A)in control
