QN01. The quality management tool that can be described as "a diagram that rank and displays defects in order of frequency of occurrence (from left to right)" is a:
- control chart
- vertical bar chart
- histograms
- Pareto chart
- run chart
Answer
(D)Pareto chart
QN02. The ISO 9000 series is:
- a set of instructions for preparing control charts
- a set of guidelines for quality
- a set of forms and procedures to ensure quality
- an international standard that describes a recommended quality system
- intended to be applied only to manufactured products
Answer
(D)an international standard that describes a recommended quality system
QN03. Quality control is the technical processes that ______________ the project's progress against the performance standards.
- inspect, certify, and verify
- examine, analyze, and report
- inspect, examine, and determine
- identify, measure, and report
- reveal, establish, and record
Answer
(B)examine, analyze, and report
QN04. When data is plotted on the control charts, the data is of two types: R and -bar. The R data represent points of a ______________ while the X-bar data represent points of a(n) ______________.
- random sample; cross-matrix sample
- real sample; simulated sample
- 100 percent sampling; 10 percent sampling
- sampling run; average of several runs
- random sampling; continuous sampling
Answer
(D)sampling run; average of several runs
QN05. A quality program within a project should be based on ______________ of errors to improve productivity along with quality levels.
- early detection
- early correction
- late detection
- late correction
- prevention
Answer
(E)prevention
QN06. Trend charts reflect the relative status of a program. Trend charts are effective means of ______________.
- visibility reinforcing the growth of quality improvements to the workers
- reflecting the precise status of quality failures
- identifying to customers the failure rates of products
- setting standards and goals for acceptable levels of quality
- showing that all goals have been achieved
Answer
(A)visibility reinforcing the growth of quality improvements to the workers
QN07. As one of its goal the project organization has quality to specified performance measures. When compared with the functional organization, the project organization ______________.
- achieves higher levels of quality
- is always tailored to meet the specific quality goals
- is less disciplined in the implementation of quality
- is more disciplined in the implementation of quality
- none of the above
Answer
(C)is less disciplined in the implementation of quality
QN08. In a quality management information system, there is a need to collect data and format such data into an information output that is useful to the project manager. In developing such an information system, it is good to remember that an optimum system does
not supply all the information because ______________.
- there is never enough information collected
- the system is incapable of processing all the required information
- some information costs more to collect than it is worth
- some information is not available for collection and input
- most information relies on related data to generate the proper output
Answer
(E)most information relies on related data to generate the proper output
QN09. The use of CAD (computer-aided design) is emerging as a new technology with the goal of reducing the time and money spent to produce and update design drawings. In some cases, the CAD is being used to control other computers and machines to manufacture basic components of equipment.
Because the CAD software has the capability to perform checks of the design and make changes to designs as they are approved, there has been ______________.
- a significant reduction in engineering errors
- less rework required because of design errors
- improved updating of designs over the former manual methods
- more timely posting of changes to designs
- all of the above
Answer
(C)improved updating of designs over the former manual methods
QN10. The quality program may include the requirement for "witnessed inspections" of critical items for the roject. When a subcontractor or vendor is to conduct a destructive test, the project manager must ensure the test is validated (witnessed) by a qualified member of his team. The purchase order or contract should contain a statement that requires the subcontractor or vendor performing the test to ______________.
- give a 30-day notice of when the test will be conducted and to provide a certificate of completion within seven days following the test
- notify the project manager, in writing, of the date and time for witnessing the test
- retain the residue of the item destroyed for a period of one year following completion of the project
- have present at the test at least three independent sources (individuals) who are qualified in destructive testing procedures
- report the results of the testing to an independent laboratory for confirmation and validation of the procedures
Answer
(B)notify the project manager, in writing, of the date and time for witnessing the test
QN11. Which of the following is typically viewed to lie between fully vertically integrated firms?
- Supply chain management
- Production chain management
- Value chain management
- Demand chain management
Answer
(A)Supply chain management
QN12. What was the primary concern of managers during 1980s?
- Detection
- Strategic impact
- Control
- Coordination
Answer
(B)Strategic impact
QN13. All of the following are the elements of a TQM system EXCEPT:
- Leadership
- Communications
- Measurement
- Detentions
Answer
(D)Detentions
QN14. The 'Father' of statistical quality control is:
- F. W. Taylor
- Joseph M. Juran
- Philip Crosby
- Walter Shewhart
Answer
(D)Walter Shewhart
QN15. Crosby’s approach to management is
- A problem that can never be solved
- Absolutes of Quality Management
- Interim Management
- ISO
Answer
(B)Absolutes of Quality Management
QN16. The practice of ceasing mass inspections and ending awards based on price is credited to:
- Edward Deming
- Philip Crosby
- Juran
- Pareto
Answer
(A)Edward Deming
QN17. The ability of a product to be used for different purposes at different capacities and under different conditions determines its:
- Usability
- Flexibility
- Operability
- Availability
Answer
(B)Flexibility
QN18. All of the following statements about acceptance sampling plans are true except:
- Acceptance sampling plans are beneficial when the cost of inspections is high and the resulting loss of passing non-conforming units is not great
- Acceptance sampling plans are necessary when destructive inspections are required
- Acceptance sampling plans are never as effective at rejecting non-conforming units as 100 percent inspection, even when the inspection process is very tedious
- Acceptance sampling plans do not directly control the quality of a series of lots; they instead specify the risk of accepting lots of given quality
- Acceptance sampling plans are not very effective for inspecting small lots of custommade products
Answer
(C)Acceptance sampling plans are never as effective at rejecting non-conforming units as 100 percent inspection, even when the inspection process is very tedious
QN19. Quality management deals with all of the following topics except:
- Conformance to requirements / specifications
- Satisfying the needs of the customer
- Making products more desirable and luxurious
- A and C
- B and C
Answer
(C)Making products more desirable and luxurious
QN20. The majority of product defects could be prevented in most processes if manufacturers would do the following:
- Increase the use of acceptance control charts instead of standard three-sigma control charts
- Make a concerted effort to eliminate the potential for product defects in the design stage
- Create a quality control department
- A and B
- A and C
Answer
(B)Make a concerted effort to eliminate the potential for product defects in the design stage
QN21. In order to achieve long-term quality improvements, management must do the following:
- Motivate the employees with seminars, contests, and institution of programs such as "Quality Improvement" day
- Create a quality control department and give the head of the department ultimate responsibility for quality improvement
- Implement a formal quality control program with worker and management involvement
- Establish financial incentive packages for workers
- A and D
Answer
(C)Implement a formal quality control program with worker and management involvement
QN22. Quality control is:
- identifying which quality standards are relevant to the project and determining how to satisfy them
- monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance
- evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards
- taking action to increase the effectiveness and efficiency of the project so as to provide added benefits to both the performing organization and the project customer
- assuming the production of goods that meet the highest standards of luxury
Answer
(B)monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance
QN23. The primary driver(s) behind the demand for continual qualify improvement is / are:
- an increase in the number of projects being worked
- the government cost improvement reports that have created widespread public interest in quality
- the prevalence of media reports on quality circles and other quality improvement techniques
- the need to both reduce costs and ensure consistency in the performance of products and services
- B and D
Answer
(E)B and D
QN24. The ______________ of a product or service mostly affects its reliability and maintenance characteristics.
- design
- concept
- fabrication
- performance
- cost
Answer
(A)design
QN25. Of the following statements, which one(s) is / are true?
- Quality is the usual result when skilled designers and skilled implementors work on the project
- Quality is 10% skill and 90% luck
- Quality can be achieved with the proper combination of personnel, materials, methods, and time to do the work
- None of the above
- A and C
Answer
(E)A and C
QN26. Which of the following statements best characterizes the quality management practice called benchmarking?
- The ISO term for progress measurement
- Comparing planned project practices to those of other projects
- A technique used to test certain types of electronic equipment
- The difference between grade and quality
- The measurement of customer satisfaction
Answer
(B)Comparing planned project practices to those of other projects
QN27. Zero Defects is an element of the quality management philosophy that is a ______________ for all workers to be achieved ______________.
- slogan; whenever possible
- slogan; most of the time
- standard; at all times
- standard; whenever possible
- standard; during critical operations
Answer
(C)standard; at all times
QN28. Statistical sampling methods are valid for most projects, regardless of the lack of repetitive processes, because ______________.
- projects rely on external vendors for products that must meet contractual specifications to conform to the requirements
- purchased materials will never meet the requirements of the project
- services are amenable to statistical sampling even for small lots
- it looks good to the customer when there is a mathematical approach to quality
- statistics provide a basis for customer acceptance of the projects
Answer
(A)projects rely on external vendors for products that must meet contractual specifications to conform to the requirements
QN29. Customers are the driving force in any project and determine the requirements to be met. In dealing with customers' complaints, it is important to ______________.
- avoid commitment to correction on an "out of warranty" item
- talk to them until they see the reason the complaints are trivial
- give them something more than they contracted to receive to suppress any feelings of dissatisfaction
- provide them with the full scope of the contracted product or service
- realize that customers ask for too much and to change their perceptions about the product or service requirements
Answer
(D)provide them with the full scope of the contracted product or service
QN30. One of the advantages of team work is:
- It breaks down barriers between internal
- customers and suppliers
- It results in promotion
- It results in salary increment
- None of the given options
Answer
(A)It breaks down barriers between internal
QN31. Crosby’s approach to management is:
- A problem that can never be solved
- Absolutes of Quality Management
- Interim Management
- ISO
Answer
(B)Absolutes of Quality Management
QN32. A histogram ordered by frequency of occurrence that shows how many results were generated by each identified cause is:
- Statistical Histogram
- Juran Histogram
- Fishbone Diagram
- Pareto Diagram
Answer
(B)Juran Histogram
QN33. A series of consecutive points on the same side of the average is called:
- Run
- Trend
- Outliers
- Cycle
Answer
(A)Run
QN34. A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called:
- Quality Policy
- Check list
- Trend analysis
- Pareto diagram
Answer
(B)Check list
QN35. Financial compensation is the primary motivational tool for which of the following management theories or programs?
- Zero Defects program
- Theory X management
- Theory Y management
- Quality Control Circles
- A and C
Answer
(B)Theory X management
QN36. The Pareto Principle is a technique used by quality managers to determine which quality control problems concerning a particular service or manufacturing process should be corrected. Which of the following statements best represents the philosophy employed by this principle?
- In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected
- The majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for those few vital problems
- In order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected
- Generally, 80% of the quality control problems are justifiable for correction via costbenefit analysis. The remaining 20% are not financially worthy of improvement efforts
- A and D
Answer
(B)The majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for those few vital problems
QN37. The pillars of quality is (are)
- Quality is free
- Doing it right the first time
- Zero defects
- Process improvement
- B and C
Answer
(E)B and C
QN38. According to current quality management thinking, which of the following approaches to quality improvement is least likely to produce positive results?
- increased inspection
- continuous improvement
- quality circles
- statistical quality control
- use of worker suggestion systems
Answer
(A)increased inspection
QN39. Which is not a commonly used quality management tool?
- Fishbone diagram
- CSSR report
- Pareto chart
- Control chart
- None of the above (all are commonly used)
Answer
(E)None of the above (all are commonly used)
QN40. 100% inspection for defects may be neither possible nor desirable, When is sampling for defects likely to be most useful?
- When destructive testing is required
- When the cost of 100% inspection is high
- When we believe there are not many defects
- A, B, and C
- A and B
Answer
(E)A and B
