Total Quality Management Online MCQ Set 17

QN01. Cost of quality includes:

1. Cost of all work to build a product or service that conforms to the requirements
2. Training programs
3. Cost of all work resulting from nonconformance to the requirements
4. a and b
5. all of the above

Answer

(E)all of the above

QN02. A tool that analyzes the Input to a process to identify the causes of errors is called:

1. Cause and effect diagram
2. Scatter diagram
3. Ishikawa diagram
4. Pareto diagram
5. a and c

Answer

(E)a and c

QN03. Control chart theory is based on the differences of the causes of variations in quality. Variations in quality may be produced by assignable causes. All of the following are examples of assignable causes except:

1. Differences among machines
2. Differences among workers
3. Differences among materials
4. Differences in each of these factors over time
5. None of the above (all are examples)

Answer

(E)None of the above (all are examples)

QN04. Which of the following statements about the cost of quality are true?

1. The cost of quality is the expense of nonconformance to requirements and specifications
2. The costs of quality are mostly the direct responsibility of workers who are manufacturing the product
3. Quality control programs should only be implemented when the costs of quality is low
4. A and B
5. A and C

Answer

(A)The cost of quality is the expense of nonconformance to requirements and specifications

QN05. In the project environment, the individual ultimately responsible for quality control is:

1. The line workers who must strive "to do things right the first time" to avoid quality problems
2. The company's quality control manager who must work with the project members to ensure the quality control program is effective
3. The head of the production department who retains ultimate quality control responsibility for all the company's projects
4. The project manager who has ultimately responsibility for the entire project
5. The customer who must ensure that he is receiving a quality product from the vendor

Answer

(D)The project manager who has ultimately responsibility for the entire project

QN06. Most quality problems

1. originate in the quality department where the ultimate responsibility for quality rests
2. originate on the shop floor because of waste and product rework
3. are the result of management's lack of attention to potential quality improvement ideas
4. could be eliminated if shop supervisors monitored their workers more closely
5. A and B

Answer

(C)are the result of management's lack of attention to potential quality improvement ideas

QN07. Quality assurance is

1. top management's intention regarding quality
2. functions determining implementation of the quality policy
3. actions to provide confidence of satisfying quality requirements
4. responsibilities and processes which implement quality management
5. all of the above

Answer

(C)actions to provide confidence of satisfying quality requirements

QN08. Using Pareto's Rule, and given the data in the following table, where should corrective action focus?
Origin of Problem %
of Problems Design 80%
Development 2%
Prototype 9%
Testing 6%
Fabrication 3%

1. Design
2. Design, development, and prototype
3. Design and prototype
4. Development, prototype, and fabrication
5. None of the above

Answer

(A)Design

QN09. Quality planning is:

1. identifying which quality standards are relevant to the project and determining how to satisfy them
2. monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance
3. evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards
4. taking action to increase the effectiveness and efficiency of the project so as to provide added benefits to both the performing organization and the project customer
5. assuring the production of goods that meet the highest standards of luxury

Answer

(A)identifying which quality standards are relevant to the project and determining how to satisfy them

QN10. Which of the following best characterizes the results of an increase in quality?

1. increased productivity, increased costeffectiveness, and decreased cost risk
2. reduced productivity and no change to costeffectiveness or cost risk
3. reduced productivity and an increase in overall product or service cost
4. increased productivity and cost-effectiveness
5. increased productivity, decreased costeffectiveness and increased cost risk

Answer

(A)increased productivity, increased costeffectiveness, and decreased cost risk

QN11. The concept of quality is based on:

1. meeting luxury goods standards
2. producing excellent products that are superior to other similar items
3. conforming to the requirements specifications
4. maintaining uniformity of design
5. A and C

Answer

(C)conforming to the requirements specifications

QN12. Random variance in a process, as measured by the standard deviation, can be directly reduced by:

1. improving the overall system of production
2. increasing the number of quality inspectors
3. making use of run charts
4. making better use of Pareto charts
5. identifying patterns of variance using control charts

Answer

(E)identifying patterns of variance using control charts

QN13. Poor quality in a design project is likely to directly affect ______________ costs.

1. manufacturing / building
2. advertising
3. overhead
4. post-completion support
5. A and D

Answer

(E)A and D

QN14. The primary responsibility for establishing design and test specifications should rest with

1. senior management
2. procurement or purchasing
3. engineering
4. manufacturing
5. quality control

Answer

(C)engineering

QN15. The primary components of quality management are quality ______________.

1. inspections, certifications, and validations
2. philosophy, assurance, and control
3. form, fit, and function
4. reliability, maintainability, and availability
5. insurance, assurance, and warranty

Answer

(B)philosophy, assurance, and control

QN16. Self-inspection by the individual performing the work is used to achieve quality in a product. The advantages of self-inspection include ______________.

1. immediate feedback to permit adjustments to the process
2. early identification of errors prior to further integration
3. minimization of end product repairs and material waste
4. reduction in the number of end product inspections and tests
5. all of the above

Answer

(E)all of the above

QN17. Statistical sampling is a method to determine the conformance to requirement for some element or product of a project. The advantage of statistical sampling is that it ______________.

1. does not require an expenditure of resources
2. is accurate enough with a sampling of less than one percent
3. does not require 100 percent sampling of the elements to achieve a satisfactory inference of the population
4. needs to be conducted only when there is a problem discovered with the end product or when the customer has some rejects
5. is a good tool o gain customer confidence during a period of high rejects

Answer

(C)does not require 100 percent sampling of the elements to achieve a satisfactory inference of the population

QN18. In a project, the common parameters are cost, schedule, and quality. In relationship to the others, quality should be ranked ______________.

1. first as the prime driver for a project
2. second behind cost but ahead of schedule
3. second behind schedule but ahead of cost
4. equal to cost and schedule
5. third behind cost and schedule

Answer

(D)equal to cost and schedule

QN19. In computing the cost of producing a quality product, the major areas of costs contribute to the sale price of the product. The ratio of the ______________ costs determine whether an effective program is fully implemented.

1. direct, indirect, and overhead
2. one-time, recurring, and variable
3. variable, fixed, and semi-fixed
4. prevention, appraisal, and failure
5. build, repair, and test

Answer

(D)prevention, appraisal, and failure

QN20. Recognition of personnel achievements is an important building block to the attainment of a superior quality program. The form of recognition should be ______________.

1. an annual bonus increase paid at the end of the year
2. an immediate cash award that is commensurate with the deed
3. a non-monetary award presented in a public forum as soon as the deed is identified
4. a non-monetary award presented in private
5. a combination of monetary and non-monetary award presented in private

Answer

(C)a non-monetary award presented in a public forum as soon as the deed is identified

QN21. Quality control includes inspections to ensure the standards of performance are being met. Inspection includes ______________ examinations of ______________.

1. visual and non-visual; processes and components
2. visual and aural; processes and materials
3. visual and technical; material and end products
4. aural and tactile; materials and end products
5. aural and tactile; processes and procedures

Answer

(C)visual and technical; material and end products

QN22. Process control is distinct and separate from the data gathering function in a quality program. While process control regulates the functions, data gathering is used to ______________.

1. collect information on the relative performance standards of the process so the output can be enhanced through continuous adjustments to the input functions
2. validate the controlling function as performing correctly and provide information on equipment servicing intervals
3. provide the historical records for production lots as to the specifications and actual measurements of a product
4. generate the control charts to determine the variances in the product and the number on nonconforming products
5. ensure the products are within tolerances and to identify those products that require reworking or crapping

Answer

(B)validate the controlling function as performing correctly and provide information on equipment servicing intervals

QN23. The key to quality is to design and build to the requirements and avoid attempts to inspect quality into the product. There is a need, however, to conduct inspections a critical junctures in the assembly process to ensure defective items are identified prior
to making a costly interface or concealing a physical attribute that cannot be inspected at a later time. inspection plan will identify the points at which examinations of processes, materials, or assemblies are required. However, inspection plans normally do not include
______________.

1. examining the vendor's quality procedures
2. examining surfaces
3. testing personnel skills
4. checking dimensions
5. witnessing destructive and nondestructive tests

Answer

(E)witnessing destructive and nondestructive tests

QN24. Which of the following is not part of the Total Quality Approach?

1. holistic thinking
2. focus on short-term financial performance
3. focus on desirability
4. team thinking

Answer

(A)holistic thinking

QN25. The majority of advertisers appeal the public on thebasis of which of the following?

1. Quality of product
2. Quality of staff
3. Inferiority of product
4. Inferiority of service

Answer

(A)Quality of product

QN26. Learn how to tell when nothing can be gained from further discussion. This refers to which of the following discussion skills in meetings?

1. Acting as gatekeepers
2. Closing the discussion
3. Asking for clarification
4. Testing for consensus

Answer

(B)Closing the discussion

QN27. the job characteristic of quality professionals is:

1. Educating others
2. Achieving personal targets
3. Consultative work with other departments
4. None of the above

Answer

(D)None of the above

QN28. ______________ is a graphic tool for defining the relationship between customer desires and the firm/product capabilities.

1. House of Quality
2. Affinity diagram
3. Arrow diagram
4. None of the give option

Answer

(A)House of Quality

QN29. Tools and techniques used during the Quality Planning process include:

1. Benefit / cost analysis
2. Benchmarking
3. Quality audits
4. a and b
5. all of the above

Answer

(D)a and b

QN30. Quality is:

1. Zero defects found
2. Conformance to requirements
3. The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs
4. b and c
5. all the above

Answer

(D)b and c

QN31. 80% of the problems are found in 20% of the work is a concept of:

1. Edward Deming
2. Philip Crosby
3. Juran
4. Pareto

Answer

(D)Pareto

QN32. All of the following statements about control charts are true except:

1. Control charts can be used to establish as well as maintain process control
2. Control charts are used to determine acceptance limits when no limits are stipulated by the product specification; otherwise, one should use the limits dictated by the specification
3. All data points outside the control chart limits are variations explained by
4. A and B
5. B and C

Answer

(E)B and C

QN33. Quality assurance

1. refers to the prevention of product defects
2. is an auditing function that provides feedback to the project team and client about the quality of output being produced
3. is the technical process that includes the construction of control charts which specify acceptability limits for conforming output
4. A and B
5. B and C

Answer

(B)is an auditing function that provides feedback to the project team and client about the quality of output being produced

QN34. The Japanese Quality Control (QC) Circle movement motivated its participants in many ways. Which of the following represents the most important motivation for the QC circle participant:

1. Improving the performance of the company
2. Self-Improvement
3. Financial Incentives
4. Recognition among co-workers
5. Strengthening of relationships between co-workers

Answer

(A)Improving the performance of the company

QN35. Which are the best two charts to show trends in a process?

1. Pareto and Control
2. Control and Run
3. Histogram and Run
4. Gantt and Pert
5. Gantt and CPM

Answer

(B)Control and Run

QN36. The process of determining that technical processes and procedures are being performed in conformance with scope requirements and quality plans is called quality:

1. management
2. assurance
3. process review
4. control
5. checks

Answer

(D)control

QN37. You are sampling items from a batch and plotting the results on a control chart. how will an increase in the number of items sample affect the value of the standard deviation used to set the control limit?

1. increase it
2. decrease it
3. no effect on it
4. first increase it, then decrease it
5. first decrease it, then increase it

Answer

(B)decrease it

QN38. From a high level perspective, quality:

1. is ensured by having inspectors
2. cannot be quantitatively measured
3. and productivity are inconsistent objectives
4. is primarily (85 - 95%) a management problem
5. problems are usually caused by unmotivated employees

Answer

(D)is primarily (85 - 95%) a management problem

QN39. The project management team's for quality should:

1. extend beyond the completion of the project
2. stop at the point of delivery
3. be significantly reduced by a good warranty
4. be ignored by the project manager
5. A and C

Answer

(A)extend beyond the completion of the project

QN40. From the project manager's viewpoint, quality assurance involves:

1. conducting studies to determine if design methods will support quality requirements
2. identifying applicable laws, ordinances and regulations that the project must comply with
3. monitoring inspection activities to ensure that the work is performed as specified
4. A, B, and C
5. A and C

Answer

(E)A and C