Total Quality Management Online MCQ Set 16

QN01. What is ISO?

  1. Indian organization for standard
  2. Internal organization for standard
  3. International organization for standard
  4. None of the above
Answer

(C)International organization for standard

QN02. The role of management is to

  1. provide Resources
  2. define EMS
  3. monitor the effectiveness of the system
  4. All of the above
Answer

(D)All of the above

QN03. Following is (are) the phase(s) of intervention

  1. Formulation stage
  2. Maintenance stage
  3. Implementation stage
  4. All of the above
Answer

(D)All of the above

QN04. Match the following

  1. How TQM helps in reducing cost
  2. Calibration activity carried in company is
  3. Quality planning is
  4. Vender assessment is
  1. By reducing external sale
  2. Prevention cost
  3. Appraisal cost
  4. Appraisal cost

The correct order is

  1. A-4, B-1, C-2, D-3
  2. A-1, B-4, C-3, D-2
  3. A-1, B-2, C-4, D-3
  4. A-1, B-4, C-2, D-3
Answer

(D)A-1, B-4, C-2, D-3

QN05. The main business process objective(s) are

  1. Customer service
  2. Profit & loss
  3. Employee satisfaction

The correct order is

  1. i only
  2. i & ii
  3. i, ii & iii
  4. None of the above
Answer

(B)i & ii

QN06. Benefit(s) of model based improvement is (are)

  1. Establish common language
  2. Models are comprehensive

The correct order is

  1. i only
  2. ii only
  3. i & ii
  4. None of the above
Answer

(C)i & ii

QN07. Reliability of product means

  1. Consistency of performance
  2. Performance over period
  3. Free of technical errors

The correct order is

  1. i & iii
  2. i & ii
  3. ii & iii
  4. i, ii & iii
Answer

(D)i, ii & iii

QN08. The role of management is

  1. To provide Resources
  2. To define EMS
  3. To monitor the effectiveness of the system

The correct order is

  1. i only
  2. i & ii
  3. ii & iii
  4. i, ii & iii
Answer

(D)i, ii & iii

QN09. The objective of ISO-9000 family of Quality management is

  1. Customer satisfaction
  2. Employee satisfaction
  3. Skill enhancement
  4. Environmental issues
Answer

(A)Customer satisfaction

QN10. The following is (are) the machine down time.

  1. Waste
  2. No material
  3. Breakdown
  4. All of the above
Answer

(D)All of the above

QN11. Which of the following is for Environment management?

  1. ISO-9000
  2. ISO-14000
  3. ISO-26000
  4. ISO-31000
Answer

(B)ISO-14000

QN12. Rectangle represents ______________ While plotting flow chart.

  1. Step in activity
  2. Decision making
  3. Direction of flow
  4. None of the above
Answer

(A)Step in activity

QN13. ISO - 14001 gives stress on

  1. Plan - Do -check -Act
  2. Environmental protection
  3. Prevention rather than detection
  4. All of the above
Answer

(D)All of the above

QN14. Match the following

  1. MBQA is eligible for
  2. Malcolm balding award seeks improvement in
  3. European quality award is for
  4. Common elements of winners are
  1. Quality & productivity
  2. Manufacturing organization
  3. Senior management was activity involved
  4. Improving efficiency

The correct order is

  1. A-2, B-1, C-4, D-3
  2. A-1, B-2, C-4, D-3
  3. A-2, B-1, C-3, D-4
  4. A-2, B-4, C-1, D-3
Answer

(A)A-2, B-1, C-4, D-3

QN15. Match the following

  1. Process is managed level
  2. Critical process maturity concept include
  3. Managed level of process
  4. CMM is
  1. Process capability
  2. Performance is model
  3. Capability maturity
  4. Process is controlled

The correct order is

  1. A-2, B-4, C-1, D-3
  2. A-2, B-1, C-3, D-4
  3. A-2, B-1, C-4, D-3
  4. A-1, B-2, C-4, D-3
Answer

(C)A-2, B-1, C-4, D-3

QN16. The customer requirement to be reviewed

  1. Before supply of product
  2. After supply of product
  3. Before commitment of supply of product

The correct order is

  1. i & ii
  2. i & iii
  3. ii & iii
  4. None of the above
Answer

(B)i & iii

QN17. Process evaluation is to identify

  1. Validation of product
  2. Potential failure prevention
  3. Correctness of product

The correct order is

  1. i only
  2. i & ii
  3. ii & iii
  4. None of the above
Answer

(C)ii & iii

QN18. The competence of the employee means

  1. Competence of personnel performing work effective quality
  2. Evaluate the effectiveness of action taken
  3. Maintain appropriate Record

The correct order is

  1. i only
  2. i & ii
  3. ii & iii
  4. i, ii & iii
Answer

(D)i, ii & iii

QN19. Total Quality Management (TQM) focuses on

  1. Employee
  2. Customer
  3. Both (a) and (b)
  4. None of the above
Answer

(C)Both (a) and (b)

QN20. TQM & ISO both focuses on

  1. Customer
  2. Employee
  3. Supplier
  4. All of the above
Answer

(A)Customer

QN21. For Cpk (Process capability index) value of 1.33, the PPM is

  1. 1
  2. 63
  3. 2700
  4. 45500
Answer

(B)63

QN22. Match the following

  1. Dimension
  2. Service characteristic
  3. Customer satisfaction survey
  4. Poor service is due to
  1. To assess customer satisfaction
  2. Inadequate resource
  3. Vary from time to time
  4. Physical facility

The correct order is

  1. A-4, B-1, C-3, D-2
  2. A-4, B-3, C-2, D-1
  3. A-4, B-3, C-1, D-2
  4. A-3, B-4, C-1, D-2
Answer

(C)A-4, B-3, C-1, D-2

QN23. TQM focuses on

  1. Supplier
  2. Employee
  3. Customer

The correct order is

  1. i only
  2. ii & iii
  3. i, ii & iii
  4. None of the above
Answer

(B)ii & iii

QN24. Type of waste are

  1. Waiting time
  2. Transport
  3. Processing waste

The correct order is

  1. i only
  2. i & ii
  3. ii & iii
  4. i, ii & iii
Answer

(D)i, ii & iii

QN25. Cause & Effect diagram used to

  1. Identify & organize possible causes of problem
  2. Identify possible causes of solution
  3. Identify possible causes of problem & determining its relation

The correct order is

  1. i only
  2. i & iii
  3. ii & iii
  4. i, ii & iii
Answer

(B)i & iii

QN26. ______________ helps organization reduce employee turnover and absenteeism.

  1. Job design
  2. Training & development
  3. Wage revision
  4. All of the above
Answer

(B)Training & development

QN27. Tally chart is

  1. Process monitoring tool
  2. Data collection tool
  3. Process planning tool
  4. None of the above
Answer

(B)Data collection tool

QN28. Match the following

  1. Forecasts
  2. Estimate made by management
  3. Statistical method
  4. Work study method
  1. Systematic analysis of work
  2. Simplest method of assessment
  3. Based on measures of productivity
  4. Vary in their degree of sophistication

The correct order is

  1. A-3, B-2, C-4, D-1
  2. A-3, B-2, C-1, D-4
  3. A-2, B-3, C-4, D-1
  4. A-3, B-4, C-2, D-1
Answer

(A)A-3, B-2, C-4, D-1

QN29. Current quality concept is

  1. Increase in production
  2. Continual improvement
  3. Prevention of defect

The correct order is

  1. i & ii
  2. i & iii
  3. ii & iii
  4. None of the above
Answer

(C)ii & iii

QN30. While setting Goal, following things to be consider.

  1. Customer need
  2. Marketability of product
  3. Organization need

The correct order is

  1. i only
  2. i & ii
  3. ii & iii
  4. i, ii & iii
Answer

(C)ii & iii

QN31. CMM stands for

  1. Capability maturity model
  2. Capability monitoring model
  3. Capability measuring model
  4. Capability matching model
Answer

(A)Capability maturity model

QN32. While recruiting person he should

  1. Competent to perform job
  2. Trained to perform specified job
  3. Able to perform the activity

The correct order is

  1. i only
  2. i & ii
  3. i, ii & iii
  4. None of the above
Answer

(B)i & ii

QN33. What does the transcendent view imply for high quality?

  1. It is something everlasting
  2. It is something timeless and enduring
  3. It is something priceless
  4. It is something perfect
Answer

(B)It is something timeless and enduring

QN34. The products manufactured during 1800s were unique. How quality was ensured in this era?

  1. Through renovation
  2. Through inspection
  3. Through calculation
  4. Through repair
Answer

(B)Through inspection

QN35. What is the relationship between Ishikawa and Deming?

  1. Son and father
  2. Nephew and uncle
  3. Student and teacher
  4. Grandson and grandfather
Answer

(C)Student and teacher

QN36. Marketing research carried out to know whether the particular area should be covered in this course. What the course instructor should develop?

  1. The course meeting requirements of the university
  2. The course meeting requirements of the instructor
  3. The course meeting requirements of the students
  4. The course meeting requirements of the bookseller
Answer

(A)The course meeting requirements of the university

QN37. ______________ refers to general processes of improvement and encompasses discontinuous improvements

  1. Continuous improvement
  2. Continual improvement
  3. Constant improvement
  4. Consecutive improvement
Answer

(B)Continual improvement

QN38. Big Q is:

  1. Quality of services
  2. Quality of people
  3. Quality of processes
  4. All of the above
Answer

(D)All of the above

QN39. The process of evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards is called:

  1. Quality Assurance
  2. Quality Control
  3. Quality Planning
  4. Quality Review
Answer

(A)Quality Assurance

QN40. CIP is:

  1. Continuous improvement process
  2. A sustained, gradual change
  3. Includes constancy of purpose and commitment to quality as part of its focus
  4. a and b
  5. all of the above
Answer

(E)all of the above

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