Total Quality Management Online MCQ Set 15

QN01. How many levels were used for factor B?

  1. 1 Level
  2. 2 Levels
  3. 3 Levels
  4. 4 Levels
Answer

(C)3 Levels

QN02. This means that for every unit increase in your independent variable, your dependent variable increases b 0.478 units What degrees of freedom do you report in a multiple regression?

  1. Residual degree of freedom
  2. Error and residual degree of freedom
  3. Regression and residual degrees of freedom
  4. Adjusted R squared and regression degrees of freedom
Answer

(C)Regression and residual degrees of freedom

QN03. Suppose you are using the specification:
wage = a + βEducation + δMale + θExperience + & In your data the variables Education and Experience happen to be highly correlated because the observations with a lot of education happen NOT to have much experience. As a consequence of this negative correlation the OLS estimates

  1. are likely to be better because the movement of one explanatory variable offsets the other, allowing the computer more easily to isolate the impact of each on the dependent variable.
  2. are likely to be better because the negative orrelation reduces variance making estimates more reliable.
  3. are likely to be worse because the model can’t tell which variable is causing changes in the dependent variable.
  4. are likely to be worse because compared to positive correlation the negative correlation increases variance, making estimates less reliable.
Answer

(C)are likely to be worse because the model can’t tell which variable is causing changes in the dependent variable.

QN04. our forecasted value of y is

  1. 7
  2. 9
  3. 25
  4. impossible to determine
Answer

(B)9

QN05. What do ANOVA calculate?

  1. Z-scores
  2. F ratios
  3. Chi square
  4. T-scores
Answer

(B)F ratios

QN06. To determine whether the test statistic of ANOVA is statistically significant, it can be compared to a critical value. What two pieces of information are needed to determine the critical value?

  1. Sample size, number of groups
  2. Mean, sample standard deviation
  3. Expected frequency, obtained frequency
  4. MSTR The treatment mean square (MSTR), Mean Square Error (MSE)
Answer

(A)Sample size, number of groups

QN07. The mean square is the sum of squares divided by

  1. the total number of observations
  2. its corresponding degrees of freedom - 1
  3. its corresponding degrees of freedom
  4. none of these
Answer

(C)its corresponding degrees of freedom

QN08. For the regression specification γ = α + βх + εthe OLS estimates result from minimizing the sum of

  1. (α + βх)2
  2. (α + βх + ε)2
  3. (γ – α + βх)2
  4. None of these
Answer

(D)None of these

QN09. Malcolm Baldrige national quality award is for (MBNQA)

  1. Total Quality Management
  2. International Standard Organization
  3. Total Productive Maintenance
  4. Total Quality Control
Answer

(A)Total Quality Management

QN10. Which of the following is responsible for quality objective?

  1. Top level management
  2. Middle level management
  3. Frontline management
  4. All of the above
Answer

(A)Top level management

QN11. Match The Following

  1. TQM promotes
  2. Kaizen is
  3. Quality circle can solve problem related to
  4. Quality circle benefit to
  1. Small change
  2. Continuous improvement
  3. Employee participation
  4. Employee

The correct order is

  1. A-3, B-1, C-2, D-4
  2. A-1, B-3, C-2, D-4
  3. A-3, B-1, C-4, D-2
  4. A-3, B-2, C-1, D-4
Answer

(A)A-3, B-1, C-2, D-4

QN12. P-D-C-A stands for

  1. Plan-Do-check-Act
  2. Plan-Do-correct-Act
  3. Proceed-Do-check-Act
  4. Proceed-Do-correct-Act
Answer

(A)Plan-Do-check-Act

QN13. Match the following

  1. Dr. Deming believes
  2. Ishikawa development
  3. Type of variation is due to
  4. Crosby’s objective of quality
  1. Common causes
  2. To prevent defect
  3. Cause & effect diagram
  4. Histogram

The correct order is

  1. A-3, B-2, C-1, D-4
  2. A-2, B-3, C-4, D-1
  3. A-2, B-3, C-1, D-4
  4. A-4, B-3, C-1, D-2
Answer

(C)A-2, B-3, C-1, D-4

QN14. Service Assurance is

  1. Confidence with customer
  2. Customer has trust
  3. Employee has knowledge
  4. All of the above
Answer

(D)All of the above

QN15. Match the following

  1. ISO emphasis on
  2. ISO
  3. International organization for standard
  4. Prevention
  1. ISO - 9000 -2000
  2. Qualified personnel
  3. Employee participation
  4. Employee

The correct order is

  1. A-4, B-2, C-3, D-1
  2. A-4, B-3, C-1, D-2
  3. A-4, B-3, C-2, D-1
  4. A-3, B-4, C-2, D-1
Answer

(C)A-4, B-3, C-2, D-1

QN16. Match the following

  1. Simulated decision games
  2. Coaching
  3. Committee assignment
  4. Sensitivity training
  1. Unstructured group interaction
  2. Acting out managerial problems
  3. Guidance through advice / suggestions
  4. Study of specific organizational problem

The correct order is

  1. A-2, B-4, C-3, D-1
  2. A-2, B-3, C-1, D-4
  3. A-2, B-3, C-4, D-1
  4. A-3, B-2, C-4, D-1
Answer

(C)A-2, B-3, C-4, D-1

QN17. In ISO the focus is on

  1. Enhancing customer satisfaction
  2. Satisfying customer
  3. Delighting customer

The correct order is

  1. i & ii
  2. i & iii
  3. i, ii & iii
  4. None of the above
Answer

(B)i & iii

QN18. Common elements of winners are

  1. Senior management was actively involved
  2. Control of overall process
  3. Focus on customer

The correct order is

  1. i only
  2. i & ii
  3. i, ii & iii
  4. None of the above
Answer

(C)i, ii & iii

QN19. Continual improvement is in

  1. Environmental objective
  2. Audit Result
  3. Corrective action

The correct order is

  1. i & ii
  2. i & iii
  3. i, ii & iii
  4. None of the above
Answer

(C)i, ii & iii

QN20. By applying basic principle the process improvement will be in organization’s

  1. Focus on work process
  2. Maintain self esteem of other
  3. Tone initiative

The correct order is

  1. i only
  2. i & ii
  3. ii & iii
  4. i, ii & iii
Answer

(B)i & ii

QN21. PP & PPK is calculated for

  1. Initial production run
  2. Future production
  3. Initial process setting

The correct order is

  1. i & ii
  2. ii & iii
  3. i & iii
  4. i, ii & iii
Answer

(C)i & iii

QN22. Common features of CMM is how to produce software product which are

  1. Consistence
  2. Repeatable
  3. Predictable

The correct order is

  1. i only
  2. ii only
  3. ii & iii
  4. i, ii & iii
Answer

(D)i, ii & iii

QN23. The process mapping is a ______________ diagram.

  1. Data flow
  2. Work flow
  3. Circular
  4. Audit
Answer

(B)Work flow

QN24. According to Deming, Quality problems are

  1. Due to management
  2. Due to method
  3. Due to machine
  4. Due to material
Answer

(A)Due to management

QN25. While setting Quality objective, ______________ to be considered.

  1. Customer need
  2. Organizational need
  3. Supplier need
  4. Worker need
Answer

(A)Customer need

QN26. Match The Following

  1. Bureaucratic
  2. Leadership from top
  3. Excellence mean
  4. Team work mean
  1. Satisfy all customer need
  2. Working together for excellence
  3. Provide consistent vision direction
  4. Unlimited thinking

The correct order is

  1. A-2, B-1, C-3, D-4
  2. A-2, B-3, C-1, D-4
  3. A-2, B-3, C-4, D-1
  4. A-4, B-3, C-1, D-2
Answer

(B)A-2, B-3, C-1, D-4

QN27. Diamond represents ______________ while plotting flow chart.

  1. Step in activity
  2. Decision making
  3. Direction of flow
  4. None of the above
Answer

(B)Decision making

QN28. When cpk is less than one

  1. Process is not capable
  2. Process is stable
  3. Process if highly capable
  4. None of the above
Answer

(A)Process is not capable

QN29. Match the following

  1. Quality approach
  2. Pillar of TQM
  3. Need for TQM is due
  4. TQM focuses on
  1. Productivity quality - cost -Delivery
  2. Continual improvement management
  3. Employee
  4. Cut throat competition

The correct order is

  1. A-2, B-1, C-4, D-3
  2. A-1, B-2, C-4, D-3
  3. A-2, B-1, C-3, D-4
  4. A-2, B-4, C-1, D-3
Answer

(A)A-2, B-1, C-4, D-3

QN30. EMS stands for

  1. Environmental management system
  2. Employees management system
  3. Engineering management system
  4. Equipment management system
Answer

(A)Environmental management system

QN31. ISO emphasis on

  1. Prevention
  2. Inspection
  3. Rejection
  4. All of the above
Answer

(A)Prevention

QN32. Match the following

  1. Dr. Deming believes
  2. Ishikawa development
  3. Type of variation is due to
  4. Crosby’s objective of quality
  1. Histogram
  2. Common causes
  3. Cause #38; effect diagram
  4. To prevent defect

The correct order is

  1. A-4, B-3, C-1, D-2
  2. A-3, B-4, C-2, D-1
  3. A-4, B-3, C-2, D-1
  4. A-4, B-2, C-3, D-1
Answer

(C)A-4, B-3, C-2, D-1

QN33. Match the following

  1. Circle symbol
  2. Pareto analysis is
  3. X bar means
  4. LCT means
  1. Data analysis told
  2. Average of reading
  3. Binging or end of operation
  4. Lower control limit

The correct order is

  1. A-3, B-2, C-1, D-4
  2. A-3, B-1, C-2, D-4
  3. A-1, B-3, C-2, D-4
  4. A-3, B-1, C-4, D-2
Answer

(B)A-3, B-1, C-2, D-4

QN34. Control chart is

  1. Process monitoring tool
  2. Process control tool
  3. Process planning tool

The correct order is

  1. i only
  2. i & ii
  3. i, ii & iii
  4. None of the above
Answer

(B)i & ii

QN35. Employee should be involved in

  1. Decision making
  2. Participation
  3. Union

The correct order is

  1. i & ii
  2. i & iii
  3. i, ii & iii
  4. None of the above
Answer

(A)i & ii

QN36. Does TQM approach have relevance to Indian industry in context to

  1. Customer satisfaction
  2. People involvement
  3. Policy management

The correct order is

  1. i only
  2. i & ii
  3. ii & iii
  4. i, ii & iii
Answer

(B)i & ii

QN37. Special characteristic means

  1. Product characteristic which affect fit/ function / Regulation
  2. Characteristic of product which are regulatory requirement
  3. Characteristic in Specification

The correct order is

  1. i only
  2. i & ii
  3. ii & iii
  4. i, ii & iii
Answer

(B)i & ii

QN38. HRD at organizational level talks of

  1. Organization’s manpower planning
  2. Training
  3. Performance appraisal

The correct order is

  1. i only
  2. I & ii
  3. ii & iii
  4. i, ii & iii
Answer

(D)i, ii & iii

QN39. Control chart is a

  1. Process monitoring tool
  2. Process control tool
  3. Both (a) and (b)
  4. None of the above
Answer

(C)Both (a) and (b)

QN40. While setting Quality objective, ______________ to be considered.

  1. Material quality
  2. Customer need
  3. Market demand
  4. All of the above
Answer

(B)Customer need

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