Production and Operations Management Online MCQ Set 19

QN01. The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant?

  1. 25 boxes/hr
  2. 50 boxes/hr
  3. 5000 boxes/hr
  4. none of the above
  5. not enough data to determine productivity
Answer

(A)25 boxes/hr

QN02. The total of all outputs produced by the transformation process divided by the total of the inputs is

  1. utilization
  2. greater in manufacturing than in services
  3. defined only for manufacturing firms
  4. multi-factor productivity
  5. none of the above
Answer

(D)multi-factor productivity

QN03. Productivity tends to be more difficult to improve in the service sector because the work is

  1. often difficult to automate
  2. typically labor intensive
  3. frequently individually processed
  4. often an intellectual task performed by professionals
  5. all of the above
Answer

(E)all of the above

QN04. Intermediaries play an important role in matching.

  1. supply and demand
  2. product to region
  3. information and promotion
  4. manufacturer to product
Answer

(A)supply and demand

QN05. A distinguishing feature of a contractual VMS is that coordination and conflict management among the independent members of the channel are attained through ______________

  1. contractual agreements
  2. working partnerships
  3. oral agreements
  4. limited liability corporations
Answer

(A)contractual agreements

QN06. Which type of product might require a more direct marketing channel to avoid delays and too much handling?

  1. products in their maturity stage
  2. perishable products
  3. high-priced products
  4. lower-priced products
Answer

(B)perishable products

QN07. Which of the following transportation modes is used for digital products?

  1. ship
  2. rail
  3. air
  4. the internet
Answer

(D)the internet

QN08. Identify from the following list a major strategic risk associated with outsourcing.

  1. Outsourcing landed cost is usually higher than insourcing cost
  2. The supplier is purchased by a competitor
  3. The business loses sight of market trends
  4. The cost of supplied material is passed on to the customer
Answer

(B)The supplier is purchased by a competitor

QN09. ______________ happens in manufacturing when information about consumer demand for any product becomes increasingly distorted as it moves upstream in the manufacturing process.

  1. information effect
  2. bullwhip effect
  3. supply effect
  4. demand effect
Answer

(B)bullwhip effect

QN10. In CRM customer teams tailor ______________ to meet the needs of key accounts and segments of other customers.

  1. Product and Service Agreements
  2. Plan Service Agreements
  3. Policy Service Agreements
  4. Promotion Service Agreements
Answer

(A)Product and Service Agreements

QN11. The ______________ management process needs to balance the customers requirements with the firms supply capabilities.

  1. customer relationship management
  2. customer service management
  3. demand management
  4. operational management
Answer

(C)demand management

QN12. Which is not a part of basic systems of codifications?

  1. Alphabetical System
  2. Numerical System
  3. Colour Coding System
  4. None of the above
Answer

(D)None of the above

QN13. ______________ is the provision of service to customers before, during and after a purchase.

  1. Customer Service
  2. Product Management
  3. Purchase management
  4. None of the above
Answer

(A)Customer Service

QN14. Modes of transportation includes

  1. wholesaler
  2. retailer
  3. producer
  4. pipeline
Answer

(D)pipeline

QN15. Third -party service providers are going for collaborations, mainly with consultancies and technology providers. This evolution in supply chain outsourcing is called ______________

  1. 3PLs
  2. 4PLs
  3. outsourcing
  4. amalgamation
Answer

(B)4PLs

QN16. The father of JIT

  1. Taylor
  2. Taiichi Ohno
  3. James Morehouse
  4. Drucker
Answer

(B)Taiichi Ohno

QN17. Public responsibility is a ______________ in TQM.

  1. technique
  2. process
  3. method
  4. principle
Answer

(D)principle

QN18. "Kaizen" is a Japanese term meaning

  1. a foolproof mechanism
  2. Just-in-time (JIT)
  3. a fishbone diagram
  4. setting standards
  5. continuous improvement
Answer

(E)continuous improvement

QN19. Pareto charts are used to

  1. identify inspection points in a process
  2. outline production schedules
  3. organize errors, problems or defects
  4. show material flow
Answer

(C)organize errors, problems or defects

QN20. Which of the following is true regarding control charts?

  1. Values above the upper and lower control limits indicate points out of adjustment
  2. Control charts are built so that new data can be quickly compared to past performance data
  3. Control charts graphically present data
  4. Control charts plot data over time
  5. All of the above are true
Answer

(E)All of the above are true

QN21. Henry Ford is noted for his contributions to

  1. standardization of parts
  2. statistical quality control
  3. assembly line operations
  4. scientific management
  5. time and motion studies
Answer

(C)assembly line operations

QN22. An operations manager is not likely to be involved in

  1. the design of products and services to satisfy customers' wants and needs
  2. the quality of products and services to satisfy customers' wants and needs
  3. the identification of customers' wants and needs
  4. work scheduling to meet the due dates promised to customers
  5. forecasting sales
Answer

(C)the identification of customers' wants and needs

QN23. Typical differences between goods and services do not include

  1. cost per unit
  2. ability to inventory items
  3. timing of production and consumption
  4. customer interaction
  5. knowledge content
Answer

(A)cost per unit

QN24. Which of the following is not a typical service attribute?

  1. intangible product
  2. easy to store
  3. customer interaction is high
  4. simultaneous production and consumption
  5. difficult to resell
Answer

(B)easy to store

QN25. Three commonly used productivity variables are

  1. quality, external elements, and precise units of measure
  2. labor, capital, and management
  3. technology, raw materials, and labor
  4. education, diet, and social overhead
  5. quality, efficiency, and low cost
Answer

(B)labor, capital, and management

QN26. In marketing terms, we say that the number of intermediary levels indicates the ______________ of a channel.

  1. complexity
  2. length
  3. involvement
  4. width
Answer

(B)length

QN27. The major disadvantage of a multichannel system is that it is harder to control and it can generate ______________

  1. fewer domestic sales
  2. less net profit
  3. declining employee morale
  4. greater conflict
Answer

(D)greater conflict

QN28. Most companies practice strong PRM to forge long-term relationships with channel members.what does PRM stands for?

  1. personal roster maintenance
  2. partner relationship management
  3. potential relationship management
  4. primary relationship management
Answer

(B)partner relationship management

QN29. The impact of cost reduction on profits is much larger than the impact of increased

  1. innovation
  2. production
  3. information
  4. sales
Answer

(D)sales

QN30. Material management function in logistics management known as ______________

  1. out-bound logistics
  2. in-bound logistics
  3. material logistics
  4. production logistics
Answer

(B)in-bound logistics

QN31. From the following which one is not include in inventory management techniques

  1. MRP
  2. DRP
  3. TQM
  4. JIT
Answer

(C)TQM

QN32. From the following which one is not included in quality cost.

  1. internal failure cost
  2. appraisal cost
  3. prevention cost
  4. implicit cost
Answer

(D)implicit cost

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