Production and Operations Management Online MCQ Set 18

QN01. ______________ management should know much additional revenue would be generated through incremental improvements in the quality of customer service provided.

  1. logistic
  2. customer relationship
  3. customer service
  4. demand
Answer

(A)logistic

QN02. ROLA in logistic management means ______________

  1. Return On Local Assets
  2. Return On Logistics Assets
  3. Requirement Of Local Assets
  4. Requirement Of Logistics Assets
Answer

(B)Return On Logistics Assets

QN03. ______________ of a logistic system design taking in to consideration all the costs of the integrated system.

  1. inventory anlysis
  2. production analysis
  3. benefit analysis
  4. total cost analysis
Answer

(D)total cost analysis

QN04. ______________ emphasis on 'to do what you are best at and leave all other nonvalue- added activities to more suited players'.

  1. core management
  2. core competency
  3. core production
  4. core capacity
Answer

(B)core competency

QN05. The gift of logistics system is the same level of customer service can be maintained with a ______________

  1. higher inventory
  2. lower inventory
  3. total inventory
  4. valued inventory
Answer

(B)lower inventory

QN06. Proper definition and communication of logistics ______________ objective are prerequisites for the development,implementation,administration,and control of logistic system design.

  1. strategic
  2. operational
  3. managerial
  4. technical
Answer

(B)operational

QN07. ______________ is the movement of material from receiving docks directly to the shipping docks.

  1. cross docking
  2. milk runs
  3. autonomation
  4. direct shipping
Answer

(A)cross docking

QN08. ______________ is a information system to harmoniously control the production quantities in every process .It is a tool to achieve just - in - time production.

  1. kenban system
  2. autonomation
  3. two-bin system
  4. JIT
Answer

(A)kenban system

QN09. Quality planning does not include

  1. Identify the customers
  2. determine their needs
  3. determine levels of management
  4. optimize the product features to meet our and customer needs
Answer

(C)determine levels of management

QN10. Total Quality Management emphasizes

  1. the responsibility of the Quality Control staff to identify and solve all quality-related problems
  2. a commitment to quality that goes beyond internal company issues to suppliers and customers
  3. a system where strong managers are the only decision makers
  4. a process where mostly statisticians get involved
Answer

(B)a commitment to quality that goes beyond internal company issues to suppliers and customers

QN11. The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as

  1. continuous improvement
  2. employee empowerment
  3. benchmarking
  4. copycatting
  5. patent infringement
Answer

(C)benchmarking

QN12. When a sample measurement falls inside the control limits, it means that

  1. each unit manufactured is good enough to sell
  2. the process limits cannot be determined statistically
  3. the process output exceeds the requirements
  4. if there is no other pattern in the samples, the process is in control
Answer

(D)if there is no other pattern in the samples, the process is in control

QN13. Which of the following has been the main driver to the globalization of business?

  1. The higher standards of living in the U.S. and Europe
  2. Technology
  3. The NAFTA trade agreement
  4. The increasing ethnic diversity within countries
  5. Improved political stability
Answer

(B)Technology

QN14. Which of the following is not an element of the management process?

  1. pricing
  2. staffing
  3. planning
  4. controlling
  5. leading
Answer

(A)pricing

QN15. The three major functions of business organizations

  1. are mutually exclusive
  2. exist independently of each other
  3. overlap
  4. function independently of each other
  5. do not interface with each other
Answer

(C)overlap

QN16. Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity is increased by 10%, it would then be

  1. 180 valves/hr
  2. 200 valves/hr
  3. 220 valves/hr
  4. 880 valves/hr
  5. 1760 valves/hr
Answer

(C)220 valves/hr

QN17. Productivity can be improved by

  1. increasing inputs while holding outputs steady
  2. decreasing outputs while holding inputs steady
  3. increasing inputs and outputs in the same proportion
  4. decreasing inputs while holding outputs steady
  5. none of the above
Answer

(D)decreasing inputs while holding outputs steady

QN18. The 5 pillars of TQM includes product,process,system,people and ______________

  1. communication
  2. Motivation
  3. leadership
  4. resource
Answer

(C)leadership

QN19. Which of the following is not a key function that intermediaries play in completing transactions?

  1. negotiation
  2. information
  3. negotiation
  4. financing
Answer

(D)financing

QN20. Historically, conventional channels have lacked the leadership to ______________

  1. assign channel member roles and attain efficiency
  2. attain efficiency and assign member roles
  3. set standard pricing and promotions
  4. assign member roles and manage conflict
Answer

(D)assign member roles and manage conflict

QN21. Which of the following should be the first step in designing a marketing channel?

  1. identifying what consumers want from the channel
  2. evaluating intermediaries
  3. analyzing channel alternatives
  4. identifying channel objectives
Answer

(A)identifying what consumers want from the channel

QN22. Channel members should be evaluated using all of the following criteria except which one?

  1. control
  2. economic factors
  3. adaptive criteria
  4. channel leadership
Answer

(D)channel leadership

QN23. In the 1980s, Toyota and Honda outcompeted American carmakers because they relied on suppliers for approximately ______________ percent of a car'svalue

  1. 30
  2. 45
  3. 60
  4. 80
Answer

(D)80

QN24. The collective learning in the organization, especially how to coordinate diverse production skills and integrate multiple streams of technologies, is called

  1. innovative constraint
  2. second-tier competency
  3. corporate skill
  4. core competency
Answer

(D)core competency

QN25. The procurement process in supply chain management renamed by Global Supply Chain Forum as ______________

  1. Demand management
  2. Manufacturing flow management
  3. Returns management
  4. Supplier relationship management
Answer

(D)Supplier relationship management

QN26. ______________ is the process in supply chain that defines how a company interacts with its suppliers.

  1. customer relationship management
  2. demand management
  3. supplier relationship management
  4. manufacturing flow management
Answer

(C)supplier relationship management

QN27. Which of the following is not a component of 4PL?

  1. Control Room (Intelligence)
  2. Resource Providers
  3. Information
  4. Recycling
Answer

(D)Recycling

QN28. Production function of logistics is also called ______________

  1. manufacturing function
  2. operation function
  3. (c) both (a) and (b)
  4. none of the above
Answer

(C)(c) both (a) and (b)

QN29. LIS in logistics stands for

  1. logistical inventory system
  2. logistical investment system
  3. logistical input system
  4. logistical information system
Answer

(D)logistical information system

QN30. ______________ technical report (1981)defines logistics as the science of planning and carrying out the movement and maintenance of forces.

  1. Japan air force
  2. Indian air force
  3. Briton ait force
  4. US air force
Answer

(D)US air force

QN31. After defining corporate vision, the next step in strategic planning process is ______________

  1. corporate vision
  2. logistic strategic analysis
  3. logistic planning
  4. managing change
Answer

(B)logistic strategic analysis

QN32. ______________ is a route in which a truck either delivers product from a single supplier to multiple retailers or goes from multiple suppliers to single retailer.

  1. cross docking
  2. milk runs
  3. autonomation
  4. direct shipping
Answer

(B)milk runs

QN33. Which of the following is not one of the major categories of costs associated with quality?

  1. prevention costs
  2. appraisal costs
  3. internal failures
  4. external failures
  5. none of the above, they are all major categories of costs associated with quality
Answer

(E)none of the above, they are all major categories of costs associated with quality

QN34. Inspection, scrap, and repair are examples of

  1. internal costs
  2. external costs
  3. costs of dissatisfaction
  4. societal costs
Answer

(A)internal costs

QN35. The philosophy of zero defects is

  1. unrealistic
  2. prohibitively costly
  3. an ultimate goal; in practice, 1 to 2% defects is acceptable
  4. consistent with the commitment to continuous improvement
Answer

(D)consistent with the commitment to continuous improvement

QN36. A fishbone diagram is also known as a

  1. cause-and-effect diagram
  2. poka-yoke diagram
  3. Kaizen diagram
  4. Taguchi diagram
Answer

(A)cause-and-effect diagram

QN37. Which of the following is not a typical inspection point?

  1. upon receipt of goods from your supplier
  2. during the production process
  3. before the product is shipped to the customer
  4. at the supplier's plant while the supplier is producing
  5. after a costly process
Answer

(E)after a costly process

QN38. The five elements in the management process are

  1. plan, direct, update, lead, and supervise
  2. accounting/finance, marketing, operations, and management
  3. organize, plan, control, staff, and manage
  4. plan, organize, staff, lead, and control
  5. plan, lead, organize, manage, and control
Answer

(E)plan, lead, organize, manage, and control

QN39. Budgeting, paying the bills, and collection of funds are activities associated with the

  1. management function
  2. control function
  3. finance/accounting function
  4. production/operations function
  5. staffing function
Answer

(C)finance/accounting function

QN40. Which of the following is not a typical attribute of goods?

  1. output can be inventoried
  2. often easy to automate
  3. aspects of quality difficult to measure
  4. output can be resold
  5. production and consumption are separate
Answer

(C)aspects of quality difficult to measure

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