Production and Operations Management Online MCQ Set 16

QN01. The activities in supply chain process reside inside a ______________, but an entire process will not be contained with in one function.

  1. process
  2. activity
  3. functional silo
  4. objective
Answer

(C)functional silo

QN02. At strategic level, the customer service management process is concerned with designing the process for managing the ______________

  1. CRM
  2. PSA
  3. CPFR
  4. VMI
Answer

(B)PSA

QN03. Time to market is a critical objective of ______________ process in supply chain.

  1. product development and commercialization
  2. demand management
  3. manufacturing flow management
  4. order fulfillment
Answer

(A)product development and commercialization

QN04. ______________ includes design and administration of systems to control the flow of materials, WIP and finished inventory to support business unit strategy.

  1. Logistics Management
  2. Materials Management
  3. Bill of Materials
  4. None
Answer

(A)Logistics Management

QN05. Which of the following is not a part of Supply chain Management system?

  1. Supplier
  2. Manufacturer
  3. Information Flow
  4. Competitor
  5. Customer
Answer

(D)Competitor

QN06. ______________ system in logistic management refers to a set of activities concerned with storage and flow of all materials,information and control system in a cost-efficient manner.

  1. operating
  2. physical
  3. integrated
  4. distribution
Answer

(D)distribution

QN07. Material handling is a branch of engineering which deals with the movements of ______________ between two or more different points.

  1. goods
  2. material
  3. product
  4. place
Answer

(B)material

QN08. ______________ objective in logistics ensure a proper balance between total logistic cost and a desired level of customer service performance.

  1. Right value
  2. Right information
  3. Right quality
  4. Right cost trade-offs
Answer

(D)Right cost trade-offs

QN09. In the evolution of logistics, the objective of maximize the profit by a corresponding maximization of sales was the objective in ______________ stage.

  1. Independent business function era (till 1950)
  2. limited internally integrated business function era (1960-70)
  3. fully internally integrated business function era (1980s)
  4. externally integrated business function era (1990s)
Answer

(A)Independent business function era (till 1950)

QN10. Strategic logistics planning process starts with the definition of ______________

  1. corporate vision
  2. logistic strategic analysis
  3. logistic planning
  4. managing change
Answer

(A)corporate vision

QN11. ______________ is a standard of performance.

  1. cross docking
  2. milk runs
  3. autonomation
  4. benchmarking
Answer

(D)benchmarking

QN12. ______________ means to build in a mechanism a means to prevent mass production of defective work in machine or product line.

  1. kenban system
  2. autonomation
  3. two-bin system
  4. JIT
Answer

(B)autonomation

QN13. The five pillars of TQMincludeproduct, process,system,people,and ______________.

  1. motivation
  2. communication
  3. leadership
  4. supervision
Answer

(C)leadership

QN14. ISO 9000 seeks standardization in terms of

  1. products
  2. production procedures
  3. suppliers' specifications
  4. procedures to manage quality
Answer

(D)procedures to manage quality

QN15. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the

  1. Taguchi Loss Function
  2. Pareto Chart
  3. ISO 9000 Quality Cost Calculator
  4. Process Chart
Answer

(A)Taguchi Loss Function

QN16. The process improvement technique that sorts the “vital few” from the "trivial many" is

  1. Taguchi analysis
  2. Pareto analysis
  3. benchmarking
  4. Yamaguchi analysis
Answer

(B)Pareto analysis

QN17. The goal of inspection is to

  1. detect a bad process immediately
  2. add value to a product or service
  3. correct deficiencies in products
  4. correct system deficiencies
Answer

(A)detect a bad process immediately

QN18. Operations management is applicable

  1. mostly to the service sector
  2. to services exclusively
  3. mostly to the manufacturing sector
  4. to manufacturing and service sectors
  5. to the manufacturing sector exclusively
Answer

(D)to manufacturing and service sectors

QN19. The responsibilities of the operations manager include

  1. planning, organizing, staffing, procuring, and reviewing
  2. forecasting, designing, planning, organizing, and controlling
  3. forecasting, designing, operating, procuring, and reviewing
  4. planning, organizing, staffing, leading, and controlling
  5. designing and operating
Answer

(D)planning, organizing, staffing, leading, and controlling

QN20. Which of the following would not be an operations function in a fast-food restaurant?

  1. making hamburgers and fries
  2. advertising and promotion
  3. maintaining equipment
  4. designing the layout of the facility
  5. purchasing ingredients
Answer

(B)advertising and promotion

QN21. Which of the following services is not unique, i.e., customized to a particular individual's needs?

  1. hairdressing
  2. elementary education
  3. legal services
  4. dental care
  5. computer consulting
Answer

(B)elementary education

QN22. The Dulac Box plant produces 500 cypress packing boxes in two 8-hour shifts. The use of new technology has enabled them to increase productivity by 30%. Productivity is now approximately

  1. 32.5 boxes/hr
  2. 40.6 boxes/hr
  3. 62.5 boxes/hr
  4. 81.25 boxes/hr
  5. 300 boxes/hr
Answer

(B)40.6 boxes/hr

QN23. Which of the following inputs has the greatest potential to increase productivity?

  1. labor
  2. globalization
  3. management
  4. capital
  5. none of the above
Answer

(C)management

QN24. The service sector has lower productivity improvements than the manufacturing sector because

  1. the service sector uses less skilled labor than manufacturing
  2. the quality of output is lower in services than manufacturing
  3. services usually are labor intensive
  4. service sector productivity is hard to measure
  5. none of the above
Answer

(C)services usually are labor intensive

QN25. ______________ is a short declaration of what an organisation aspires to be tomorrow.It is the ideal state that might never reached but which you continuously strive to achieve.

  1. mission
  2. vision
  3. strategy
  4. operation
Answer

(B)vision

QN26. From the economic system'spoint of view, the role of marketing intermediaries is to transform the assortment of products made by producers in to the assortment of products wanted by ______________

  1. consumers
  2. distributors
  3. marketers
  4. manufacturers
Answer

(A)consumers

QN27. It is common for international marketers to ______________ their channel strategies for each country.

  1. adapt
  2. seek approval for
  3. restrict
  4. extend
Answer

(A)adapt

QN28. To reduce inventory management costs, many companies use a system called ______________, which involves carrying only small inventories of parts or merchandise,often only enough for a few days of operation.

  1. limited inventory logistics
  2. supply chain management
  3. reduction-inventory management
  4. just-in-time logistics
Answer

(D)just-in-time logistics

QN29. Rolex watches can only be found in a limited number of intermediaries. This is an example of ______________

  1. high-end distribution
  2. intensive distribution
  3. quality distribution
  4. exclusive distribution
Answer

(D)exclusive distribution

QN30. ______________ is the design of seamless value-added processes across organization boundaries to meet the real needs of the end customer.

  1. Operations
  2. Supply chain management
  3. Process engineering
  4. Value charting
Answer

(B)Supply chain management

QN31. Supply chain is also referred as ______________

  1. supply force
  2. chain of manufacturing centre
  3. logistic network
  4. warehouse network
Answer

(C)logistic network

QN32. In supply chain process ______________ is defined as "the act of buying all those activities necessary to acquire goods and services consistent with user requirements.

  1. collection
  2. buying
  3. procurement
  4. assembling
Answer

(C)procurement

QN33. The ______________ process is the firms face to the customer.

  1. Customer relationship management
  2. Demand management
  3. Procurement management
  4. Customer service management
Answer

(D)Customer service management

QN34. Logistics activities provide the bridge between production and market locations that are separated by ______________ and ______________

  1. place and product
  2. time and distance
  3. process and programme
  4. product and distance
Answer

(B)time and distance

QN35. ______________ is the task of buying goods of right quality, in the right quantities, at the right time and at the right price.

  1. Supplying
  2. Purchasing
  3. Scrutinizing
  4. None
Answer

(B)Purchasing

QN36. ______________ logistics function ensures timely availability of semi processed materials and components inventory to support the production schedule.

  1. procurement function
  2. production function
  3. physical distribution function
  4. material management function
Answer

(B)production function

QN37. 'Think on the best and then on the rest' is related with

  1. ABC
  2. VED
  3. JIT
  4. MRP
Answer

(A)ABC

QN38. The business activity of farming out identified non-core activities to external agencies came to be known as ______________

  1. marketing
  2. out sourcing
  3. production
  4. agency
Answer

(B)out sourcing

QN39. To control cost and output was the survival of the firm in the competitive market due to their price based competitive capacity, this was the objective in ______________ era of logistic evolution.

  1. Independent business function era (till 1950)
  2. limited internally integrated business function era (1960-70)
  3. fully internally integrated business function era (1980s)
  4. externally integrated business function era (1990s)
Answer

(B)limited internally integrated business function era (1960-70)

QN40. The effective implementation of logistic strategy includes in ______________ stage.

  1. corporate vision
  2. logistic strategic analysis
  3. logistic planning
  4. managing change
Answer

(C)logistic planning

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