Production and Operations Management Online MCQ Set 15

QN01. At ______________ level, the CRM process provides the framework for managing relationships with customers.

  1. operational
  2. strategic
  3. functional
  4. activity
Answer

(B)strategic

QN02. ______________ process in supply chain includes all activities necessary for managing the product flow through the manufacturing facilities and for obtaining, implementing and managing flexibility.

  1. Manufacturing flow management
  2. Customer relationship management
  3. Customer service management
  4. Demand management
Answer

(A)Manufacturing flow management

QN03. Logistics system follows the principle of ______________ advantage.

  1. comparative
  2. co-operative
  3. discriminating
  4. productive
Answer

(A)comparative

QN04. ______________ is the time that elapses between issuing replenishment order and receiving the material in stores.

  1. Replenishment time
  2. Lead time
  3. Idle time
  4. None
Answer

(B)Lead time

QN05. Buying according to the requirements is called ______________

  1. Seasonal Buying
  2. Hand to mouth buying
  3. Scheduled Buying
  4. Tender Buying
  5. Speculative Buying
Answer

(B)Hand to mouth buying

QN06. Marketing logistics in logistics management known as ______________

  1. out-bound logistics
  2. in-bound logistics
  3. material logistics
  4. production logistics
Answer

(A)out-bound logistics

QN07. Apart from economic and non-economic benefits, ______________ is the main artery of logistics and supply chain management for the movement of goods.

  1. warehousing
  2. production
  3. storage
  4. transportation
Answer

(D)transportation

QN08. The six Rs abourt operational objective of logistic management includes Right response,Right quality,Right quantity,Right value,Right cost tradeoffs, and ______________

  1. Right production
  2. Right place
  3. Right information
  4. Right person
Answer

(C)Right information

QN09. 3PL providers are specialized service providers with core competency in managing ______________

  1. Mechanical operation
  2. Material operation
  3. logistics operation
  4. Finance operation
Answer

(C)logistics operation

QN10. The term Logistics stems from the Greek word ______________

  1. logico
  2. lobistico
  3. logisticos
  4. logo
Answer

(C)logisticos

QN11. The overall performance of corporate enterprises in terms of increased productivity, profitability, and market share were the out put in ______________ stage of logistic evolution.

  1. Independent business function era (till 1950)
  2. limited internally integrated business function era (1960-70)
  3. fully internally integrated business function era (1980s)
  4. externally integrated business function era (1990s)
Answer

(C)fully internally integrated business function era (1980s)

QN12. The managing change by developing a cohesive environment in the organization is included in ______________ stage of strategic planning process.

  1. corporate vision
  2. logistic strategic analysis
  3. logistic planning
  4. managing change
Answer

(D)managing change

QN13. From the following which one is not included in distribution strategies

  1. cross docking
  2. milk runs
  3. autonomation
  4. direct shipping
Answer

(C)autonomation

QN14. ______________ is a company wide strategy to cut lead times in all phases of manufacturing and office operation.

  1. JIT
  2. QRM
  3. VMI
  4. MRP
Answer

(B)QRM

QN15. Broadly quality does not include

  1. fitness for use
  2. grade
  3. degree of excellence
  4. price
Answer

(D)price

QN16. All of the following costs are likely to decrease as a result of better quality except

  1. customer dissatisfaction costs
  2. inspection costs
  3. scrap costs
  4. warranty and service costs
  5. maintenance costs
Answer

(E)maintenance costs

QN17. A successful TQM program incorporates all of the following except

  1. continuous improvement
  2. employment involvement
  3. benchmarking
  4. centralized decision making authority
Answer

(D)centralized decision making authority

QN18. Quality Circles members are

  1. paid according to their contribution to quality
  2. external consultants designed to provide training in the use of Quality tools
  3. always machine operators
  4. all trained to be facilitators
  5. none of the above, all of the statements are false
Answer

(E)none of the above, all of the statements are false

QN19. Pareto charts are used to

  1. identify inspection points in a process
  2. organize errors, problems or defects
  3. outline production schedules
  4. show an assembly sequence
  5. provide guidelines for quality training
Answer

(B)organize errors, problems or defects

QN20. A quality circle holds a brainstorming session and attempts to identify the’factors responsible for flaws in a product. Which tool do you suggest they use to organize their findings?

  1. Ishikawa diagram
  2. Pareto chart
  3. process chart
  4. control charts
Answer

(A)Ishikawa diagram

QN21. "Poka-yoke" is the Japanese term for

  1. card
  2. foolproof
  3. continuous improvement
  4. fishbone diagram
  5. Just-in-time production
Answer

(B)foolproof

QN22. Walter Shewhart is listed among the important people of operations management because of his contributions to

  1. assembly line production
  2. measuring the productivity in the service sector
  3. Just-in-time inventory methods
  4. statistical quality control
  5. all of the above
Answer

(D)statistical quality control

QN23. The field of operations management is shaped by advances in which of the following fields?

  1. chemistry and physics
  2. industrial engineering and management science
  3. biology and anatomy
  4. information sciences
  5. all of the above
Answer

(E)all of the above

QN24. All of the following decisions fall within the scope of operations management except for

  1. financial analysis
  2. design of products and processes
  3. location of facilities
  4. quality management
  5. all of the above fall within the scope of operations management
Answer

(A)financial analysis

QN25. The marketing function's main concern is with

  1. producing goods or providing services
  2. procuring materials, supplies, and equipment
  3. building and maintaining a positive image
  4. securing monetary resources
  5. generating the demand for the organization's products or services
Answer

(E)generating the demand for the organization's products or services

QN26. Which is not true regarding differences between goods and services?

  1. Services are generally produced and consumed simultaneously, tangible goods are not
  2. Services tend to be more knowledge-based than products
  3. Services tend to have a more inconsistent product definition than goods
  4. Goods tend to have higher customer interaction than services
  5. None of the above are true
Answer

(D)Goods tend to have higher customer interaction than services

QN27. Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the production is increased to 2400 valves each 8-hour shift, the productivity will increase by

  1. 10%
  2. 20%
  3. 25%
  4. 40%
  5. 50%
Answer

(E)50%

QN28. Productivity measurement is complicated by

  1. the competition's output
  2. the fact that precise units of measure are often unavailable
  3. stable quality
  4. the workforce size
  5. the type of equipment used
Answer

(B)the fact that precise units of measure are often unavailable

QN29. The largest contributor to productivity increases is ______________, estimated to be responsible for ______________ of the annual increase.

  1. management; one-half
  2. Mr. Deming; one-half
  3. labor; two-thirds
  4. capital; 90%
  5. technology; over one-half
Answer

(A)management; one-half

QN30. ______________ is a predictable degree of uniformity and dependability,at low cost and suited to the market.

  1. quantity
  2. quality
  3. system
  4. process
Answer

(B)quality

QN31. When suppliers, distributors, and customers partner with each other to improve performance of the entire system, they are participating in a ______________

  1. supply and demand chain
  2. supply chain
  3. channel of distribution
  4. value delivery network
Answer

(D)value delivery network

QN32. A Channel consisting of one or more independent producers, wholesalers or retailers that are seeking to maximize their own profits even at the expense of profits for the channel as a whole is a ______________

  1. vertical distribution structure
  2. vertical marketing system
  3. conventional distribution channel
  4. independent channel allocation
Answer

(C)conventional distribution channel

QN33. In many industries,traditional intermediaries are dropping by the wayside because of changes in ______________ and the growth of ______________ marketing.

  1. technology; direct and online
  2. franchise structure;independent
  3. federal laws;business-to business
  4. state and local laws;target
Answer

(A)technology;direct and online

QN34. Sometimes a producer chooses only a few dealers in a territory to distribute its products or services.Generally these dealers are given a right to ______________

  1. corporate
  2. administered
  3. intensive
  4. exclusive
Answer

(D)exclusive

QN35. Which of the following is not an area of responsibility for a logistics manager?

  1. warehousing
  2. inventory
  3. information systems
  4. marketing
Answer

(D)marketing

QN36. Smart companies coordinate their logistics strategies and forge strong partnership with suppliers and customers to improve customer service and reduce channel cost through ______________

  1. cross-company teams
  2. partnering
  3. segregated departmentalization
  4. cross -functional,cross-company teams
Answer

(D)cross -functional,cross-company teams

QN37. The ______________ has made it possible for other companies to eliminate intermediaries and sell directly to the end consumer.

  1. SCM
  2. Internet
  3. competition
  4. global sourcing
Answer

(B)Internet

QN38. ______________ considers how your organization competes and is an essential element of corporate strategy.

  1. Value proposition analysis
  2. Leadership
  3. A consultant
  4. A competitor
Answer

(A)Value proposition analysis

QN39. Integration of business economics and strategic planning has given rise to a new area of study called ______________.

  1. Micro Economics
  2. Corporate Economics
  3. Macro Economics
  4. Managerial Economics
Answer

(B)Corporate Economics

QN40. The Globel Supply Chain Form identified ______________ key process that make up the core of supply chain management.

  1. Five
  2. Six
  3. Seven
  4. Eight
Answer

(D)Eight

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