Section – A
1- State with reason if following is true or false. (5×2= 10)
a) After you get a job, your ability to communicate has little or no impact on your career.
b) Complex job instructions should be presented in writing.
c) Effective business communication depends on skill in sending messages but not receiving them.
d) A directive leadership style helps create an open communication climate.
e) A good listener refers to the message in the following sequence: hear, interpret, understand and respond..
Section – B
2- Complete any 5 (5X10=50)
1) Write short notes on
a) Letter of Credit
b) Bill of landing
c) Essential elements of a good report
d)Horizontal Communication
e)Jargon
2) What are the different kinds of business letters? Explain any one with example. Also Difference between Sales letter & Request letter
3) What is effective communication? Distinguish between the formal and the informal communication.
4) “Grapevine communication provides psychological satisfaction to employees.” Explain this statement with an example and also state its merit and demerits.
5) What is effective speaking? What are its elements? Give example from recent times .
6) What do you mean by Conjunction and Interjection? Also state various common errors of communication
Section – C
Note: Attempt any two questions
Total Marks: 40
1. Write a convincing letter to your shareholders who has made a complaint for non-processing of application for transfer of shares initiated months back.
2. Prepare the final appointment order for a general manager of a firm .
b) Write a Memo warning to an employee of the company who is a habitual late comer to office.
3. Write a complaint letter to the sales manager of an Electronic company from a dealer about receiving damaged electronic good.
b) You bought a digital camera from Amazon.com. The camera is defective prepare a complain to be sent through E-mail. Use any imaginary email ID
