QN01. What type of organisational culture is most likely to deliver stability and efficiency?
- Task culture
- Role culture
- Power culture
- People culture
Answer
(B)Role culture
QN02. What work arrangement is referred to as Flexitime?
- Workers decide if they want to turn up for work.
- They only work weekends.
- They only work alternate weeks.
- They choose the start and finish time within set parameters.
Answer
(D)They choose the start and finish time within set parameters.
QN03. When a manager monitors the work performance of workers in his department to determine if the quality of their work is 'up to standard', this manager is engaging in which function?
- Planning
- Controlling
- Organising
- Leading
Answer
(B)Controlling
QN04. When does an acquisition take place?
- Two equal partners decide to work together.
- Two equal partners share resources.
- Two unequal partners join together.
- Two unequal partners become one after a buyout.
Answer
(D)Two unequal partners become one after a buyout.
QN05. Where can formal employee training and education take place?
- Colleges
- In the workplace
- Training centres
- All of the above
Answer
(D)All of the above
QN06. Where was Total Quality Management first developed?
- USA
- UK
- Japan
- Korea
Answer
(C)Japan
QN07. Which 18th century writer produced a famous book called 'The Wealth of Nations'?
- Frederick Taylor
- Henry Mintzberg
- Adam Smith
- Dr Samuel Johnson
Answer
(C)Adam Smith
QN08. Which element of the cultural web forms regalia?
- Symbols
- Rituals and routines
- Power structures
- Control systems
Answer
(A)Symbols
QN09. Which feature does not form one of Fayol's 14 principles of management?
- Esprit de corps
- Initiative
- Order
- Individualism
Answer
(D)Individualism
QN10. Which is not a characteristic of corporate social responsibility?
- Product safety
- Consumer rights
- Environmental policies
- Price-fixing
Answer
(D)Price-fixing
QN11. Which is not a recognised form of business continuity planning?
- Contingency planning
- Scenario planning
- Financial planning
- Building planning
Answer
(D)Building planning
QN12. Which is not an example of an external factor for learning and knowledge?
- Demographic change
- Political influences
- Organisational structure
- Social change
Answer
(D)Social change
QN13. Which is not an implementation activity for an information system?
- IS marketing plan
- System documentation
- Software development
- User training and development
Answer
(A)IS marketing plan
QN14. Which of the following are key components of a Total Quality Management system?
- Individual responsibility, incremental improvement, use of raw data
- Collective responsibility, continual improvement, use of raw data
- Group responsibility, staged improvement, knowledge
- Involves everyone, continual improvement, use of data and knowledge
Answer
(D)Involves everyone, continual improvement, use of data and knowledge
QN15. Which of the following does not form the basis of a performance indicator for a marketing plan?
- Competitor reaction
- Contribution to business performance
- Marketing effectiveness
- Consumer reaction
Answer
(A)Competitor reaction
QN16. Which of the following is not a recognised type of plan?
- Business
- Succession
- Ad hoc
- Financial
Answer
(C)Ad hoc
QN17. Which of the following is not included in a job design?
- Identifying what tasks need to be carried out
- When and how tasks are to be carried out
- The number of tasks to be carried out
- The payment rates for the tasks carried out
Answer
(D)The payment rates for the tasks carried out
QN18. Which of the following is not part of Schein's model of the formation of culture?
- Shared values
- Pre-conceptions
- Shared beliefs
- Norms
Answer
(B)Pre-conceptions
QN19. Which of the following motivators is the most basic need in Maslow's hierarchy?
- Safety
- Belonging
- Physiological
- Esteem
Answer
(C)Physiological
QN20. Which of these does not form part of the key streams identified by March (1988) in decision making in highly ambiguous environments?
- Expectations
- Choice opportunities
- Problems
- Solutions
Answer
(A)Expectations
QN21. Which of these factors is not one of the competing responsibilities that influence corporate social responsibility?
- Ethical
- Economic
- Discretionary
- Technical
Answer
(D)Technical
QN22. Which of these is not an advantage of a virtual team?
- Team members can be recruited for their specific skills or experience.
- No overhead costs associated with physical buildings.
- Conflict can be resolved easily using face-to-face meetings.
- Low transport or commuting costs.
Answer
(C)Conflict can be resolved easily using face-to-face meetings.
QN23. Which of these is not part of human resource policy?
- Reward systems
- Staff appraisals
- Staff development
- Suppliers choice
Answer
(D)Suppliers choice
QN24. Which of these is not part of the recognised challenges for modern managers?
- Micro-managing the workforce
- Managing communications
- Managing change
- Managing the learning organisation
Answer
(A)Micro-managing the workforce
QN25. Which one is not a recognised key skill of management?
- Conceptual skills
- Human skills
- Technical skills
- Writing skills
Answer
(D)Writing skills
QN26. Which one is not an element in the primary activities of a value chain?
- Procurement
- Inbound logistics
- Outbound logistics
- Service
Answer
(A)Procurement
QN27. Which one is not part of Lewin's (1952) three step approach to change?
- Changing behaviour
- Initiating change
- Freezing
- Unfreezing
Answer
(B)Initiating change
QN28. Which one of the following is a feature of McGregor's Theory X?
- Workers enjoy responsibility.
- Workers view physical and mental effort as a natural part of work.
- Workers like to show initiative.
- Workers like to be directed.
Answer
(D)Workers like to be directed.
QN29. Which one of the following is not a characteristic of a bureaucratic organisation?
- Authority
- Regulations
- Command structure
- Change
Answer
(D)Change
QN30. Which one of the following is not a characteristic of a team?
- Minimal and formal knowledge sharing
- Collective output
- Individual and collective responsibility
- Fluid dimension to roles and tasks
Answer
(A)Minimal and formal knowledge sharing
QN31. Which one of the following is not one of Drucker's five guiding principles of management?
- Making people's strengths effective and their weaknesses irrelevant.
- Enhancing the ability of people to contribute.
- To operate the organisation's status system.
- Integrating people in a common venture by thinking through, setting and exemplifying the organisational objectives, values and goals.
Answer
(C)To operate the organisation's status system.
QN32. Which one of the following political leaders could not be termed a 'transformational' leader?
- Margaret Thatcher
- Mikhail Gorbachov
- Nelson Mandela
- Bill Clinton
Answer
(D)Bill Clinton
QN33. Which one of these characteristics is most commonly associated with the 'rational goal' model of management?
- Worker welfare
- Health and safety
- Interpersonal relationships
- Productivity
Answer
(D)Productivity
QN34. Which writer is most associated with bureaucratic structures?
- Henry Fayol
- Max Weber
- Adam Smith
- Mary Parker Follett
Answer
(B)Max Weber
QN35. Which writer was concerned with the reaction of workers to key characteristics of bureaucracies?
- Merton
- Weber
- Gouldner
- Mayo
Answer
(C)Gouldner
QN36. Who of the following is a leading writer on contingency theory of leadership?
- Rosabeth Kanter
- Joan Woodward
- Rensis Likert
- Fred Fiedler
Answer
(D)Fred Fiedler
QN37. Who of the following is the industrial philanthropist?
- Frederick Taylor
- Seebohm Rowntree
- Henry Ford
- Max Weber
Answer
(B)Seebohm Rowntree
QN38. Who of these is the entrepreneur?
- Barack Obama
- James Dyson
- Damien Hirst
- Mo Farah
Answer
(B)James Dyson
QN39. Who was a major protagonist of utilitarianism?
- John Stuart Mill
- Thomas Hobbes
- Karl Marx
- Adam Smith
Answer
(A)John Stuart Mill
QN40. Workers' acceptance of change is characteristic of what type of culture?
- Team culture
- Collaborative culture
- Group culture
- Collective culture
Answer
(B)Collaborative culture
QN41. 'There is no discernible link between planning and performance'. Who is this position held by?
- Michael Porter
- Milton Friedman
- Gary Hamel
- Henry Mintzberg
Answer
(D)Henry Mintzberg
QN42. According to Belbin (1981) an extroverted and enthusiastic person fits with what role?
- Co-ordinator
- Shaper
- Resource investigator
- Implementer
Answer
(C)Resource investigator
QN43. According to Lewin, Lippet and White's 1939 experiment, which form of leadership produced the most work from participants?
- Laissez-faire
- Democratic
- Authoritarian
- A mix of laissez-faire and democratic
Answer
(C)Authoritarian
QN44. According to the Five Factor model, 'extraversion' as a personality type is characterised by what type of people?
- Good natured
- Calm and self-confident
- Sensitive and curious
- Assertive and sociable
Answer
(D)Assertive and sociable
QN45. As what are key factors that reflect the situation of an organisation referred to?
- Administrations
- Processes
- Activities
- Contingencies
Answer
(D)Contingencies