Principles and Practices of Management Online MCQ Set 28

QN01. What is the definition of a scenario in scenario planning?

  1. An imagined sequence of future events
  2. An unpredictable event
  3. A planned for event
  4. An unplanned for event
Answer

(A)An imagined sequence of future events

QN02. What is the first step in a 'Stage gate' process?

  1. Develop a product.
  2. Demonstrate a plan.
  3. Initiate learning.
  4. Generate ideas and concepts.
Answer

(D)Generate ideas and concepts.

QN03. What is the first step in a control process?

  1. Allocate resources
  2. Choose key personnel for the task
  3. Select a strategy
  4. Set standards
Answer

(D)Set standards

QN04. What is the guiding principle behind New Public Management?

  1. Profit maximisation
  2. Introducing private sector business principles into the public sector
  3. Replacing public management with private sector management
  4. Restructuring public organisations
Answer

(B)Introducing private sector business principles into the public sector

QN05. What is the guiding principle of scientific management?

  1. Experimentation
  2. Fluid working relationships
  3. Freedom of association
  4. One best way to do a job
Answer

(D)One best way to do a job

QN06. What is the optimal span of control?

  1. 2
  2. 5
  3. 7
  4. None of the above
Answer

(D)None of the above

QN07. What is the overriding philosophy underpinning the strategic direction of an organisation?

  1. Vision statement
  2. Mission statement
  3. Strategy statement
  4. Business statement
Answer

(B)Mission statement

QN08. What is the personnel department in an organisation concerned with?

  1. Staff development
  2. Staff attraction
  3. Staff rewards
  4. Staff administration
Answer

(D)Staff administration

QN09. What is the purpose of a 'quality circle'?

  1. Bring together managers and workers to find improvements.
  2. Bring together managers and workers to discuss output.
  3. Bring together managers and workers to review quality of work.
  4. Bring together managers and workers to review targets.
Answer

(A)Bring together managers and workers to find improvements

QN10. What is the purpose of employee relations?

  1. Adhere to the law pertaining to workers' rights
  2. Maintain a harmonious working environment
  3. Undertake conflict resolution
  4. All of the above
Answer

(D)All of the above

QN11. What is the richest form of information?

  1. Telephone
  2. Face-to-face
  3. E-mail
  4. Video conference
Answer

(B)Face-to-face

QN12. What is the term for a market that is defined by specific characteristics?

  1. Market niche
  2. Market division
  3. Market characteristic
  4. Market segment
Answer

(D)Market segment

QN13. What is the term for a process that enables an organisation to assess and demonstrate its social, economic, and environmental benefits and limitation?

  1. Social plan
  2. Social strategy
  3. Social audit
  4. Social account
Answer

(C)Social audit

QN14. What is the term for a radical rethinking of the nature of the business?

  1. Transformational change
  2. Revolutionary change
  3. Strategic manoeuvre
  4. Paradigm shift
Answer

(D)Paradigm shift

QN15. What is the term for a sub-optimal but acceptable outcome of negotiations between parties?

  1. Bargaining
  2. Satisficing
  3. Accepting
  4. Compromising
Answer

(B)Satisficing

QN16. What is the term for an autonomous business entity within an overall corporate enterprise which is set apart from other areas of the business?

  1. Subsidiary
  2. Strategic partnership
  3. Strategic alliance
  4. Strategic business unit
Answer

(D)Strategic business unit

QN17. What is the term for an organisation that adapts to changes in the environment by quickly responding to shifts in supply and demand conditions?

  1. Opportunistic organisation
  2. Enterprising organisation
  3. International organisation
  4. Agile organisation
Answer

(D)Agile organisation

QN18. What is the term for decisions limited by human capacity to absorb and analyse information?

  1. Cognitive rationality
  2. Conscious rationality
  3. Bounded rationality
  4. Restricted rationality
Answer

(C)Bounded rationality

QN19. What is the term for forcing people to accept change?

  1. Conditioning
  2. Conversion
  3. Converting
  4. Coercion
Answer

(D)Coercion

QN20. What is the term for gaining consumers' express agreement to receive marketing material?

  1. Opt-in marketing
  2. Permission marketing
  3. Targeted marketing
  4. Focused marketing
Answer

(B)Permission marketing

QN21. What is the term for incremental changes to processes in an organisation using information technology?

  1. Business Process Improvement
  2. Business Process Reengineering
  3. Business Process Change
  4. Business Process Advance
Answer

(A)Business Process Improvement

QN22. What is the term for organisational development through a formally designed organisational structure?

  1. Organic
  2. Mechanistic
  3. Formal
  4. Structured
Answer

(B)Mechanistic

QN23. What is the term for power derived from status or position in an organisation?

  1. Referent
  2. Expert
  3. Reward
  4. Legitimate
Answer

(D)Legitimate

QN24. What is the term for the 'rule of thumb' type of bias in decision making?

  1. Framing bias
  2. Hindsight bias
  3. Over-confidence bias
  4. Heuristics
Answer

(D)Heuristics

QN25. What is the term for the act of acquiring an IS architecture from the market?

  1. External buying
  2. Ordering
  3. Outsourcing
  4. Procuring
Answer

(C)Outsourcing

QN26. What is the term for the act of getting individuals to behave in ways that are acceptable to a group?

  1. Indoctrination
  2. Brainwashing
  3. Propaganda
  4. Socialisation
Answer

(D)Socialisation

QN27. What is the term for the action in which managers at an organisation analyse the current situation of their organisation and then develop plans to accomplish its mission and achieve its goals?

  1. Synergy planning
  2. Strategy formulation
  3. Functional planning
  4. SWOT analysis
Answer

(B)Strategy formulation

QN28. What is the term for the development and design of value adding products and/or services to meet the demand characteristics of individual customers?

  1. Customisation
  2. Personalisation
  3. Individualism
  4. Bespoke
Answer

(B)Personalisation

QN29. What is the term for the extent to which competition in one country is influenced by competition in other countries?

  1. International trade
  2. Global economics
  3. Global competition
  4. Globalisation
Answer

(D)Globalisation

QN30. What is the term for the monitoring of events both internal and external to the organisation that affects strategy?

  1. Operational control
  2. Strategic surveillance
  3. Strategic control
  4. Environmental scanning
Answer

(B)Strategic surveillance

QN31. What is the term for the phenomenon that a new IT system is implemented across the whole organisation simultaneously?

  1. Immersed approach
  2. Plunge approach
  3. Parallel approach
  4. Instant approach
Answer

(B)Plunge approach

QN32. What is the term for the set of behaviours and tasks that a member of the group is expected to perform because he or she is a member of the group?

  1. Group roles
  2. Virtual teamwork
  3. Synergy
  4. Role making
Answer

(A)Group roles

QN33. What is the term Tuckman uses for reaching consensus as a group?

  1. Storming
  2. Performing
  3. Forming
  4. Norming
Answer

(D)Norming

QN34. What is the term used in Ansoff's matrix for increasing market share with existing products in existing markets?

  1. Product development
  2. Market penetration
  3. Diversification
  4. Market development
Answer

(B)Market penetration

QN35. What is the weakest form of control?

  1. Pre-control
  2. Simultaneous control
  3. Post-control
  4. Duel control
Answer

(C)Post-control

QN36. What one of the following is not a characteristic of the job characteristics model?

  1. Task identity
  2. Autonomy
  3. Reward
  4. Feedback
Answer

(C)Reward

QN37. What one of the following is not a key management skill in planning?

  1. Conceptual skills
  2. Analytical skills
  3. IT and computing skills
  4. Communication skills
Answer

(C)IT and computing skills

QN38. What one of these is not a recognised type of authority?

  1. Executive
  2. Functional
  3. Line management
  4. Supplier
Answer

(D)Supplier

QN39. What tasks does Human resource management involve?

  1. Attracting employees to the organisation
  2. Recruiting employees
  3. Retaining employees
  4. All of the above
Answer

(D)All of the above

QN40. What theory is built around the principle that 'people make choices regarding how to behave based on values and beliefs'?

  1. Expectancy
  2. Instrumental
  3. Classical
  4. Contingency
Answer

(A)Expectancy

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