QN01. Opening of new branch is an example of ______________.
- programmed decision.
- non-programmed decision.
- individual decision.
- non-economic decision.
Answer
(B)non-programmed decision.
QN02. The decision which does not incur any expenses is known as ______________.
- economic decision.
- crisis decision.
- non-economic decision.
- problem decision.
Answer
(C)non-economic decision.
QN03. Co-ordination is the process of ______________ the work activities of various individuals and department.
- integrating.
- segregating.
- organizing.
- implementing.
Answer
(A)integrating.
QN04. Commonly all management can be classified into ______________ levels.
- 5
- 6
- 3
- 4
Answer
(C)3
QN05. The Behavioral approach to management focused on ______________.
- the worker.
- the manager.
- the owner.
- the supplier.
Answer
(A)the worker.
QN06. As what is ensuring that one individual does not carry the burden of a whole work task referred to?
- Work specialisation
- Work design
- Work schedule
- Work shift
Answer
(A)Work specialisation
QN07. At what level of an organisation does a corporate manager operate?
- Functional
- Operational
- Middle level
- Top level
Answer
(D)Top level
QN08. By which principle is utilitarianism defined?
- Equality for everyone
- Maximisation of outcomes for individuals
- The best outcome for the majority of people
- The least worst outcome for everybody
Answer
(C)The best outcome for the majority of people
QN09. Consumer values based on personality types are a form of what type of brand value?
- Core
- Functional
- Expressive
- Individual
Answer
(C)Expressive
QN10. Enhancement of job satisfaction and productivity are key characteristics of which theoretical perspective of work design?
- Process improvement
- Techno-structural change model
- Job characteristics model
- Socio-technical systems
Answer
(D)Socio-technical systems
QN11. From what does a chain of command extend?
- Bottom to top
- Top to bottom
- Diagonally
- Laterally
Answer
(B)Top to bottom
QN12. Functional structures help to create?…
- teamwork
- specialisation
- project work groups
- multi-skilled employees
Answer
(B)specialisation
QN13. How can organisational structures that are characterised by democratic and inclusive styles of management be described?
- Hierarchical
- Bureaucratic
- Flat
- Functional
Answer
(C)Flat
QN14. How can you describe the thinking and outlook of transformational leaders?
- Strategic
- Operational
- Functional
- Developmental
Answer
(A)Strategic
QN15. How do you call a system that allows workers to work part of the week from home?
- Piece time
- Part-time
- Job sharing
- Telecommuting
Answer
(D)Telecommuting
QN16. How do you describe a work group that comprises workers with demarcated tasks and distant line managers?
- Dependent
- Independent
- Interdependent
- Collaborative
Answer
(B)Independent
QN17. How does lateral communication in an organisation occur?
- Information passes upwards.
- Information passes downwards.
- Information is a two-way process.
- Information passes between different departments and functions.
Answer
(D)Information passes between different departments and functions.
QN18. Hygiene factors are associated with which writer?
- Frederick Hertzberg
- D.C. McClelland
- Abraham Maslow
- Douglas McGregor
Answer
(A)Frederick Hertzberg
QN19. Improving quality through small, incremental improvements is a characteristic of what type of quality management system?
- Just-in-time
- Six Sigma
- Total Quality Management
- Kaizen
Answer
(D)Kaizen
QN20. In the 'five forces model', what is the type of competitive activity that exists between organisations?
- The potential for entry into the industry
- The threat of substitute products
- The power of customers
- The level of rivalry
Answer
(D)The level of rivalry
QN21. In what order do managers typically perform the managerial functions?
- organising, planning, controlling, leading
- organising, leading, planning, controlling
- planning, organising, leading, controlling
- planning, organising, controlling, leading
Answer
(C)planning, organising, leading, controlling
QN22. Individualism as a guiding moral philosophy was advocated by which economist?
- John Kenneth Galbraith
- John Maynard Keynes
- Milton Friedman
- Alfred Marshall
Answer
(C)Milton Friedman
QN23. Of what is advertising a form?
- Focusing strategy
- Differentiation
- Cost leadership
- Growth
Answer
(B)Differentiation
QN24. Of what is an investment decision an example?
- Programmed decision
- Routine decision
- Management decision
- Non-programmed decision
Answer
(D)Non-programmed decision
QN25. Of what is individual freedom to schedule work an example?
- Job design
- Job enrichment
- Job rate
- Job planning
Answer
(B)Job enrichment
QN26. Of what is worker autonomy in decision making an example?
- Worker freedom
- Greater worker negotiation
- Worker empowerment
- Increased worker power
Answer
(C)Worker empowerment
QN27. Power distance in national cultures is a characteristic of a model by which writer?
- Geert Hofstede
- David Yip
- Tony Purdie
- Michael Porter
Answer
(A)Geert Hofstede
QN28. Profitability stemming from how well a firm positions itself in the market is a key feature of which writer's view on strategy?
- Peter Drucker
- Jay Barney
- Michael Porter
- Henry Mintzberg
Answer
(C)Michael Porter
QN29. Simon (1960) is associated with what type of decision making model?
- Rational
- Classical
- Programmed
- Administrative
Answer
(D)Administrative
QN30. Specialisation is a feature of which organisational structure?
- Matrix
- Divisional
- Multi-divisional
- Functional
Answer
(D)Functional
QN31. The brand of BP is an example of what type of brand name?
- Expressive
- Free-standing
- Abbreviated
- Descriptive
Answer
(D)Descriptive
QN32. The Hawthorn Studies are most associated with which writer?
- Mary Parker Follett
- Elton Mayo
- Lillian Gilbreth
- Frederick Taylor
Answer
(B)Elton Mayo
QN33. To what does authority refer?
- The ability to organise people
- The power to command and direct
- The need for order
- The right to change jobs
Answer
(B)The power to command and direct
QN34. To what does diversity in the workplace refer to?
- The number of people employed from different ethnic groups.
- Increasing the number of women employed in the organisation.
- The number of different religious affiliation held by employees in the organisation.
- The range of personal characteristics of employees in an organisation.
Answer
(D)The range of personal characteristics of employees in an organisation
QN35. To what does emotional intelligence refer?
- How people view and understand the world.
- How people view and understand themselves.
- How people view and understand others.
- How people view and understand themselves and others.
Answer
(D)How people view and understand themselves and others.
QN36. To what time-frame do strategic plans relate?
- Long-term
- Medium-term
- Short-term
- Unspecified time it takes to achieve an aim
Answer
(A)Long-term
QN37. Vertical integration forwards is when a firm mergers or acquires another?
- Towards the source of supply
- Towards the consumer
- At the same stage of the supply chain
- In another industry
Answer
(B)Towards the consumer
QN38. What are characteristics of a programmed decision?
- Complex and risky
- Uncertain and non-routine
- Low risk and certain
- Routine and non-complex
Answer
(D)Routine and non-complex
QN39. What are group norms?
- Modes of behaviour that are acceptable to and shared by group members
- Modes of behaviour that are shared by some members of the group
- Modes of behaviour that challenge group values and beliefs
- Modes of behaviour that are different of those of the other group members
Answer
(A)Modes of behaviour that are acceptable to and shared by group members
QN40. What are the key characteristics of transactional leaders?
- Guiding, mentoring and motivating
- Guiding, commanding and motivating
- Guiding, demonstrating and motivating
- Guiding, mentoring and demonstrating
Answer
(A)Guiding, mentoring and motivating
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