QN01. What is the planning horizon?
- The distance ahead for the forecasts on which plans are made.
- The time period within which uncertainty is very low.
- The time ahead for which there is no information.
- The maximum time for which managers can make plans.
Answer
(A)The distance ahead for the forecasts on which plans are made.
QN02. While guiding organization members in appropriate directions, a manager exhibits ______________
- Consideration behavior
- Authoritarian behavior
- Theory y behavior
- Leadership behavior
Answer
(D)Leadership behavior
QN03. Which role of manager that needs to resolve major and minor crisis that may occur unexpectedly?
- Negotiator
- Entrepreneur
- Resource allocator
- Disturbance handler
Answer
(D)Disturbance handler
QN04. Group brainstorming encourages all of the following except ______________
- Team building
- Analysis of alternatives
- Convergent thinking
- Uninhibited verbalization
Answer
(C)Convergent thinking
QN05. ______________ is not one of the eight steps in the decision making process.
- Identifying the problem
- Analyzing alternative solutions
- Implementing the decision
- Delegating the decision making
Answer
(D)Delegating the decision making
QN06. All of the following are the levels of communication EXCEPT ______________
- Intrapersonal Communication
- Interpersonal Communication
- Mediated Communication
- Frame Communication
Answer
(D)Frame Communication
QN07. In which organizational form are there dual or multiple lines of authority?
- Matrix
- Modular
- Multidivisional
- Decentralized
Answer
(A)Matrix
QN08. Functional managers are responsible ______________
- For a single area of activity
- To the upper level of management and staff
- For complex organizational sub-units
- For obtaining copyrights and patents for newly developed processes and equipment
Answer
(A)For a single area of activity
QN09. Which of the following is the determinant of organization structure?
- Technology
- Centralization
- Size of the work unit
- Coordination of activities
Answer
(A)Technology
QN10. In communications management, to assimilate through the mind or senses is the process of ______________
- Receiving
- Decoding
- Comprehending
- Understanding
Answer
(B)Decoding
QN11. ______________ is an individual's capacity to influence decisions.
- Span of control
- Line authority
- Staff authority
- Power
Answer
(D)Power
QN12. What is involved in communication process?
- Idea-encoding-channel-decoding-feedback
- Idea-information-channel-receiver
- Information-channel-receiver
- Sender-receiver-channel
Answer
(A)Idea-encoding-channel-decoding-feedback
QN13. Frederick Taylor and Frank and Lillian Gilbreth were advocates of an approach to management involving the use of scientific method, known as ______________
- The contingency approach.
- Scientific management.
- The quantitative approach
- Management science.
Answer
(B)Scientific management.
QN14. Some policies are imposed by external forces, such as ______________
- Governmental regulatory agencies
- Employee demands
- Management decisions
- Lack of funding
Answer
(A)Governmental regulatory agencies
QN15. The job design would be LEAST formal in a ______________
- Matrix structure
- Professional bureaucracy
- Divisionalized structure
- Machine bureaucracy
Answer
(B)Professional bureaucracy
QN16. Which of the following is not an example of formal communication?
- Contact
- Project status report
- Status meeting
1
Answer
(B)email
QN17. All of the following are communication tools EXCEPT ______________
- Memos
- Verbal circulation of a rumor
- Body language
- Inputting data into a spreadsheet
Answer
(D)Inputting data into a spreadsheet
QN18. ______________ is a communication that flows from a higher level to one or more lower levels in the organization.
- Horizontal communication
- Upward communication
- Downward communication
- None of given options
Answer
(C)Downward communication
QN19. Which management concept suggests that low-importance decisions be handled by subordinates, so that managers can focus on high-importance decisions?
- management by objective
- management by exception
- participatory management
- inclusionary management
Answer
(B)management by exception
QN20. Authority, discipline, unity of command, and unity of direction are ______________
- Principles of the human relations movement.
- Taylor's four principles of management.
- Elements of Weber's ideal bureaucratic structure.
- Four of Fayol's fourteen principles of management.
Answer
(D)Four of Fayol's fourteen principles of management.
QN21. Organization structure primarily refers to ______________
- how activities are coordinated and controlled
- how resources are allocated
- the location of departments and office space
- the policy statements developed by the firm
Answer
(A)how activities are coordinated and controlled
QN22. Policies are sometimes defined as a(n) ______________
- Shortcut for thinking
- Action plan
- Substitute for strategy
- Substitute for management authority
Answer
(A)Shortcut for thinking
QN23. The problem-solving process begins with ______________
- Clarification of the situation
- Establishment of alternatives
- Identification of the difficulty
- Isolation of the cause
Answer
(C)Identification of the difficulty
QN24. Scalar chain refers to ______________
- The line of authority from top management to the lowest rank
- Degree to which subordinates are involved in decision making
- Every employees should receive orders from only one superior
- People and materials should be in the right place at the right time
Answer
(A)The line of authority from top management to the lowest rank
QN25. Which of the following is the determinant of organization structure
- Technology
- Centralization
- Size of the work unit
- Coordination of activities
Answer
(A)Technology
QN26. ______________ is the process of getting results accomplished through others.
- Ordering
- Mandating
- Delegating
- Working
Answer
(C)Delegating
QN27. The receiver filters messages based on all but the following ______________
- Culture
- Semantics
- Language
- Distance
Answer
(D)Distance
QN28. The communication process must have a medium to convey information between two or more parties. The three common media are ______________.
- Written, spoken, and signalized
- Visual, audio, and tactile
- Seeing, talking, and listening
- Seeing, listening, and touching
Answer
(B)Visual, audio, and tactile
QN29. The decision-making model consists of four styles: directive, analytic, behavioral and ______________.
- Conceptual
- Intuitive
- Group interaction
- Laggard
Answer
(A)Conceptual
QN30. Which of the following is not a basic function of the management process?
- Controlling
- Organizing
- Working
- Leading
Answer
(C)Working
QN31. What is the term used to define the number of subordinates directly controlled by a manager?
- Division management
- Departmentation
- Investment span
- Span of management
Answer
(D)Span of management
QN32. Which of the following is not a basic function of the management process?
- Controlling
- Organizing
- Working
- Leading
Answer
(C)Working
QN33. In general, if a policy is not thought out and established ______________
- A situation requiring action will arise
- Social issues will cause change in the organization
- Managers will be hired from the outside
- There will be significant staff turnover
Answer
(A)A situation requiring action will arise
QN34. Who is the person was well known for the "Hawthorne Studies"?
- Elton Mayo
- Max-Weber
- Chester Barnard
- Mary Parker Follet
Answer
(A)Elton Mayo
QN35. Maslow and Herzberg are two examples of ______________ theories of motivation.
- Expectancy
- Content
- Process
- Equity
Answer
(B)Content
QN36. Which type of decision making is carried out by lower level management and deals with specific day ______________ day processes?
- Programmed decision making
- Operational decision making
- Administrative decision making
- Mid-level decision making
Answer
(B)Operational decision making
QN37. Which management theorist is responsible for the motivation-hygiene theory?
- Abraham Maslow
- Dale Hawthorne
- Peter Drucker
- Frederick Herzberg
Answer
(D)Frederick Herzberg
QN38. Strategic planning as a broad concept consists of ______________
- Corporate strategy and business strategy
- Strategy formulation and strategy implementation
- Inputs and outputs
- Environmental analysis and internal analysis
Answer
(B)Strategy formulation and strategy implementation
QN39. Which of the following is NOT a principle of management given by Taylor?
- Science, not rule of the Thumb
- Functional foremanship
- Maximum not restricted output
- Harmony not discord
Answer
(B)Functional foremanship
QN40. Equity theory of motivation focuses on ______________
- Peoples expectation of different outcomes for a given action
- Peoples perception of how fairly they have been treated in comparison with others
- The motivational force involved in a person’s action at work
- People’s perception of how they should perform in a given situation at work
Answer
(B)Peoples perception of how fairly they have been treated in comparison with others