QN1. Organizations that produce something other than physical products are called
a) Transformation organizations
b) Data transfer groups
c) Service organizations
d) Cultural organizations
Ans: c) Service organizationsAnswer
QN2. Which of the following is NOT a characteristic of service operations?
a) Intangible output
b) Perishable products
c) Labor intensive
d) Low customer contact
Ans: c) Service organizationsAnswer
QN3. Decisions that tend to focus on the entire organization, cutting across departmental lines, and have long consequences are called
a) Departmental
b) Tactical
c) Strategic
d) Routine
Ans: c) Service organizationsAnswer
QN4. Competing on differentiation is
a) Concerned with uniqueness
b) Based on cost leadership
c) Based on flexibility
d) Reliability of scheduling
Ans: c) Service organizationsAnswer
QN5. Which of the following is NOT important in globalization?
a) Product design
b) Culture and ethics
c) Facility location
d) Facility lay out
Ans: c) Service organizationsAnswer
QN6. Which of the following conditions are NOT generally associated with a job process?
a) Work force with highly specialized skills
b) Low product volume
c) Relatively high customization
d) High resource flexibility
Ans: c) Service organizationsAnswer
QN7. Low volume, high variety production is best suited for
a) Process focus
b) Repetitive focus
c) Product focus
d) Mass customization
Ans: c) Service organizationsAnswer
QN8. Which of the following automatically place parts into a warehouse
a) ASRS
b) AGV
c) FMS
d) SGV
Ans: c) Service organizationsAnswer
QN9. The planning and scheduling of production only against specific production order is
a) Make-to-Stock
b) Make to-Order
c) Assemble-to-Order
d) Mass Customization
Ans: c) Service organizationsAnswer
QN10. Which of the following is NOT a characteristic during the introductory phase of the product life cycle?
a) Research
b) Process modification
c) Supplier development
d) Capacity utilization
Ans: c) Service organizationsAnswer
QN11. Which of the following is a characteristic of the maturity phase?
a) Products are ‘line tuned”
b) Product designs begin to stabilize
c) Competitors are well-established
d) Products are considered for termination
Ans: c) Service organizations and d) Products are considered for terminationAnswer
QN12. Benefits of design for manufacturability and value engineering include all of the following except
a) Reduced complexity of the product
b) Additional standardization of the components
c) Improved job design and safety
d) Compromise quality
Ans: c) Service organizationsAnswer
QN13. Modular design
a) Offers flexibility to both production and marketing
b) Means that small variations in production do not adversely affect the product
c) Uses computers to interactively design the products
d) Are environmentally friendly
Ans: c) Service organizationsAnswer
QN14. Which of the following is NOT a concept of green manufacturing?
a) Make products recyclable
b) Standardization of components
c) Use less harmful ingredients
d) Use lighter components
Ans: c) Service organizationsAnswer
QN15. Design effectiveness is NOT measured by
a) Percentage of standard parts & processes
b) Number of revisions in the design
c) Cost of field repairs
d) Time taken from concept to market
Ans: c) Service organizationsAnswer
QN16. Which of the following is NOT a benefit of concurrent engineering?
a) Enables early supplier involvement
b) Promotes consensus decision making
c) Reduces developmental lead-time
d) Eliminates design changes after product introduction
Ans: c) Service organizationsAnswer
QN17. Which of the following is NOT a method for evaluating location alternatives,
a) The transportation model
b) Factor rating
c) Center of gravity method
d) Waiting line analysis
Ans: c) Service organizationsAnswer
QN18. Which of the following is NOT a mathematical technique used for finding the best location for a single distribution
point that services several stores or areas
a) Factor rating
b) Center of gravity
c) Transportation model
d) Hungarian method
Ans: c) Service organizationsAnswer
QN19. The system that has the highest equipment flexibility is
a) Job shop
b) Batch
c) Repetitive production
d) Continuous processing
Ans: c) Service organizationsAnswer
QN20. In a product layout the process of deciding how to assign tasks to work stations is referred to as:
a) Process balancing
b) Task allocation
c) Line balancing
d) Factor rating
Ans: c) Service organizationsAnswer
QN21. The advantages NOT associated with a U shaped assembly line over a straight one are
a) Fewer workers are needed
b) Workers can reach more of the work area
c) Work area can be efficiently balanced
d) Automated material handling
Ans: c) Service organizationsAnswer
QN22. All of the following statements about using the transportation model to develop an acceptable aggregate plan are true EXCEPT
a) The least expensive alternatives often are those in which the output is produced and sold in the same period
b) It is possible to disallow backorders by making the back-order cost an impossibly high number
c) The transportation model is less useful for chase strategies
d) A period’s overtime capacity is generally a percentage of its regular time capacity
Ans: c) Service organizationsAnswer
QN23. Which of the following statements about a linear programming model is NOT true
a) An optimal production plan is desired
b) The values of decision variables are fractional
c) A set of linear constraints might be defined
d) Cross-product relationships exist between two or more decision variables
Ans: c) Service organizationsAnswer
QN24. The limitations that restrict the permissible choices for decision variables are called
a) Parameters
b) Objective function
c) Decision variables
d) Constraints
Ans: c) Service organizationsAnswer
QN25. The total cost for a continuous review system with uncertain demand excludes consideration of
a) Cycle inventory holding cost
b) Product cost
c) Ordering cost
d) Safety stock holding cost
Ans: c) Service organizationsAnswer
QN26. Select the characteristic that is not indicative of a job shop environment
a) Low to medium volume production
b) Job or batch processes
c) Consistent, sequential process flow
d) Continual introduction of new jobs to be processed
Ans: c) Service organizationsAnswer
QN27. The priority -sequencing rule for job shop scheduling that relies ieast on time based data is
a) Critical ratio
b) Earliest due date
c) First come, first served
d) Shortest processing time
Ans: c) Service organizationsAnswer
QN28. Which statement about capacity requirements planning (CRP) is not true
a) CRP systems adjust the order release time to prevent a workstation fro exceeding its capacity
b) CRP systems access inventory records to determine when planned orders or scheduled receipts will reacr a workstation
c) CRP systems enable the identification of critical workstations
d) The purpose if CRP is to match the material requirements plan with the plant’s production capacity
Ans: c) Service organizationsAnswer
QN29. Materials handling includes all of the following activities except
a) Moving an assembly
b) Drilling a hole
c) Storing a product
d) Handling materials
Ans: c) Service organizationsAnswer
QN30. The work measurement method that is not usually used for setting standards for repetitive, well defined jobs is
a) The elemental standard data approach
b) The work sampling method
c) The time study method
d) The predetermined data approach
Ans: c) Service organizationsAnswer
QN31. Attribute inspection measures
a) The range of a characteristic
b) If product responsiveness is adequate
c) If cause and effect are present
d) If the product is good or bad
Ans: c) Service organizationsAnswer
QN32. One hundred percent inspection
a) Will always catch all of the defective parts
b) Means that only good parts will be shipped to the customer
c) Is always practical and generally a good idea
d) Means that every part is checked to see whether or not it is defective
Ans: c) Service organizationsAnswer
QN33. Process capability
a) Means that the natural variation of the process must be small enough to produce products that meet the standards
b) Exists when Cpk is less than 1
c) Exists when the process is perfectly centered
d) Cannot be measured
Ans: c) Service organizationsAnswer
QN34. The R-chart
a) Is used to measure changes in the central tendency
b) Is always in control if the X-bar chart is in control
c) Generally uses control limits set at plus or minus 2 standard deviations of the distribution, rather than plus or minus 3 which is commonly used on the X-bar chart
d) Is used to indicate gains or losses in uniformity
Ans: c) Service organizationsAnswer
QN35. A customer service hotline has received an average of 7 complaints a day for the last 25 days. What type of control chart should be used to monitor this hotline
a) C-chart
b) P-chart
c) X-bar chart
d) np-chart
Ans: c) Service organizationsAnswer
QN36. The maximum output of a system in a given period is called the
a) Break-even point
b) Design capacity
c) Effective capacity
d) Efficiency
Ans: c) Service organizationsAnswer
QN37. Methods analysis focuses on
a) The design of the machines used to perform a task
b) How a task is accomplished
c) The raw materials that are consumed in performing a task
d) Reducing the number of steps required to perform a task
Ans: c) Service organizationsAnswer
QN38. Which of the following doesn’t relate to work scheduled?
a) flex time
b) flexible
c) work week
d) part time system
e) ergonomics
Ans: c) Service organizationsAnswer
QN39. A good maintenance facility should have on the following except
a) Well train personnel
b) availability to identify the cause of break down
c) availability to extend MTBF
d) availability to increase MTTR
Ans: c) Service organizationsAnswer
QN40. The process that is intended to find potential failure and make change or repair is known as
a) break down maintenance
b) failure maintenance
c) preventive maintenance
d) reactive maintenance
Ans: c) Service organizationsAnswer
