MS096 Total Quality Management IGNOU exam question paper

MS-096: Total Quality Management last 3 yrs paper

Explain Crosby’s Quality Management Maturity Grid.
What are the basic Total Quality Management beliefs? Explain each one of them in brief.
How is Total Quality related to customer value strategy? Explain with the help of examples.
Write notes on the following:
(a) Quality related benefits

(b) Quality related costs
Describe with the help of examples, the seven quality improvement tools.
What is Quality Function Deployment (QFD)? Explain with the help of an example.
What are the different modes of learning? What kind of work practices promote learning? Explain in context of organisational TQM journey.
Explain the concept of Maslow’s need hierarchy. Support your answer with the help of examples

What is the need of Quality Management? Explain with help of examples.
How does the Juran Trilogy reduce the cost of quality?
List and explain the reasons for Total Quality Management (TQM) becoming increasingly popular in organizations all over the world.
What do you understand by Quality Planning? Explain the concept of Quality Planning Road Map with the help of suitable examples.
Explain the concept of Statistical Quality Control with examples.
Give the rationale and constitution of Quality Circles.
Describe the concept of 5 S and explain its role in the quality of the workplace.
Why is Safety and Health Management required in industries? Discuss.

What are the implications of quality assurance as per Taguchi? DisOuss with the help of suitable examples
Discuss various success factors that are required for TQM to succeed.
Explain in brief the strategic , planning process with respect to Total Quality Management.
List and explain the seven quality improvement tools.
What are the different types of benchmarking? Explain each of them in brief.
What do you understand by TQM teams? Substantiate your answer with the help of example.
How is an Environment Management System (EMS) developed based on ISO 14001? Explain.
(a) Explain the concept of safety management.
(b) Discuss the assessment and elimination of risk giving examples.

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