Q1. The collaborating style is adopted by organisations when both opposite parties are equally strong and there is a deadline looming over them.
a. True
b. False
Answer
b. False
Q2. The effectiveness of a corporate culture depends on the way people interact with each other, information is shared, and decisions are made in an organisation.
a. True
b. False
Answer
a. True
Q3. Which of the following is not a measure of improving communication in organisations?
a. There must be only one channel of communication.
b. Important messages must be repeated from time-to-time.
c. There should be effective listening at the receiver’s side.
d. Employees must convey their feedback.
Answer
a. There must be only one channel of communication.
Q4. Who is responsible for handling problems that arise due to cultural differences in organisations?
a. Performance management
b. Behavioural orientation
c. Manager
d. None of these
Answer
c. Manager
Q5. __________________ is actually a platform where employees can share their ideas and suggestions for improvements.
a. Behavioural orientation
b. Performance management
c. Departmentation
d. None of these
Answer
b. Performance management
Q6. In _______________________, employees are informed about the organisation’s code of conduct and ethical values
a. Departmentation
b. Synergy
c. Behavioural orientation
d. None of these
Answer
c. Behavioural orientation
Q7. The logical arrangement of tasks, duties, and roles and responsibilities with the aim to achieve the predetermined objectives of the organisation is called:
a. Organisational matrix
b. Organisational structure
c. Functional structure
d. Divisional structure
Answer
b. Organisational structure
Q8. _____________ involves dividing a large organisation into smaller units (called departments) as per specialised functions.
a. Departmentation
b. Weisbord
c. Marvin
d. None of these
Answer
a. Departmentation
Q9. “The networking of individuals in an organisational structure must lead to synergy.” What is synergy?
a. Individual input
b. Group Input
c. Synergy implies that the efforts of all individuals should result in more than the sum of individual output
d. None of these
Answer
c. Synergy implies that the efforts of all individuals should result in more than the sum of individual output
Q10. Who developed the six-box model?
a. Mark
b. Marvin Weisbord
c. Irvin
d. None of these
Answer
b. Marvin Weisbord
Q11. An organisational structure in which an organisation is divided into different independent units is called__________
a. Moral involvement
b. Normative power
c. Divisional organisational model
d. None of these
Answer
c. Divisional organisational model
Q12. _______________ is a positive orientation of high intensity.
a. Moral involvement
b. Normative power
c. Involvement
d. None of these
Answer
a. Moral involvement
Q13. Which type of power uses intrinsic rewards to influence the behaviour of individuals?
a. Involvement
b. Extra
c. Normative power
d. None of these
Answer
c. Normative power
Q14. Utilitarian power involves the application of force and fear for controlling the actions of lower level participants.
a. True
b. False
Answer
a. True
Q15. __________ refers to the attitudes, ranks, and roles of an organisation’s employees
a. Negative
b. Involvement
c. Organisational size
d. None of these
Answer
b. Involvement
Q16. Give examples of weaknesses of the organisation.
a. Extra Fund
b. High selling products/services are weakness of an organisation
c. Insufficient funds, late response to customer requirements, limited product range, inefficient production, etc. are the weaknesses of an organisation.
d. None of these
Answer
c. Insufficient funds, late response to customer requirements, limited product range, inefficient production, etc. are the weaknesses of an organisation.
Q17. _________ is defined by a number of employees and the businesses of an organisation.
a. Organisational size
b. Communication
c. Keith Davis
d. None of these
Answer
a. Organisational size
Q18. The advent of advanced technologies has automated the different processes of organisations.
a. True
b. False
Answer
a. True
Q19. A process that involves transferring information from one party to another is called __________________
a. Keith Davis
b. Business communication
c. Communication
d. None of these
Answer
c. Communication
Q20. “Communication is the process of passing information and understanding from one person to another.”— Identify the speaker of these words.
a. Business communication
b. Keith Davis
c. Target audience
d. None of these
Answer
b. Keith Davis
Q21. Encoding is a process of deciphering the encoded message received from the sender and understanding its intended meaning.
a. True
b. False
Answer
b. False
Q22. Which of the following is basically the acknowledgement of receiving the message or a reply to the message?
a. Feedback
b. Message
c. Deciphering
d. Decoding
Answer
a. Feedback
Q23. ________________________ is a process of exchanging business issues, information, and functions between various parties and aim at organising and administering business functions effectively.
a. Target audience
b. Formal
c. Business communication
d. None of these
Answer
c. Business communication
Q24. Based on the _____________________, communication can be internal or external in the organisation.
a. Target audience
b. Formal
c. Various social media tools, such as Facebook, LinkedIn, and Twitter have emerged as valuable business communication tools.
d. None of these
Answer
a. Target audience
Q25. Which type of communication flows between employees working at the same level?
a. Upward communication
b. Downward communication
c. Horizontal communication
d. Diagonal communication
Answer
c. Horizontal communication
Q26. Communication between the production manager of an organisation and vendors regarding the quality of raw material is internal communication.
a. True
b. False
Answer
b. False
Q27. In ______________ communication, there are certain rules and principles that need to be followed while conveying a message.
a. Formal
b. Various social media tools, such as Facebook, LinkedIn, and Twitter have emerged as valuable business communication tools.
c. Web conferencing
d. None of these
Answer
a. Formal
Q28. Name a few social media tools that can be used as valuable business communication tools.
a. Google Adsense, AWS
b. Six Sigma, TQM and Khaizen
c. Facebook, LinkedIn, and Twitter
d. None of these
Answer
c. Facebook, LinkedIn, and Twitter
Q29. __________allows individuals to hold real-time communication with multiple users at remote locations through the Internet.
a. Stereotyping
b. Web conferencing
c. Halo effect
d. None of these
Answer
b. Web conferencing
Q30. Communication helps in maintaining discipline and control in an organisation.
a. True
b. False
Answer
a. True
Q31. _______________refers to categorising people into a single class based on some trait.
a. Stereotyping
b. Halo effect
c. Decision
d. None of these
Answer
a. Stereotyping
Q32. _______________ is a type of perceptive bias where a particular perception of one’s personality trait influences the perception of the entire personality of a person.
a. Decision
b. Rational Model
c. Halo effect
d. None of these
Answer
c. Halo effect
Q33. “Decision-making is the actual selection from among alternatives of a course of action.” Identify the speaker of these words
a. Harris
b. Koontz O’Donnell
c. Louis A. Allen
d. George R. Terry
Answer
b. Koontz O’Donnell
Q34. A __________ can be described as a conclusion or the best course of action that is derived / selected after thorough consideration.
a. Rational Model
b. Decision
c. Centralised
d. None of these
Answer
b. Decision
Q35. An organisation makes decisions based on its needs and preferences.
a. True
b. False
Answer
a. True
Q36. Arrange the following steps involved in the decision-making process sequentially:
1. Defining the problem and collecting information
2. Evaluating alternatives
3. Selecting the best alternative
4. Developing possible courses of action or alternatives
5. Following up
6. Implementing the decision
a. 1, 2, 3, 4, 5, 6
b. 1, 3, 2, 4, 5, 6
c. 1, 4, 2, 3, 6, 5
d. 1, 4, 2, 3, 5, 6
Answer
c. 1, 4, 2, 3, 6, 5
Q37. In which decision-making model, managers use their thoughts for analysing the available alternatives and selecting the best one?
a. Rational Model
b. Centralised
c. Programmed
d. None of these
Answer
a. Rational Model
Q38. In the centralised structure, the top management may lose control over its operating units.
a. True
b. False
Answer
b. False
Q39. __________________ decision making structure is found in small organisations due to their small size of operations
a. Programmed
b. Information system
c. Centralised
d. None of these
Answer
c. Centralised
Q40. Which one of the following is related to the vision and mission of the organisation and its business strategy?
a.Tactical decision
b. Operational decision
c. Programmed decision
d. Strategic decision
Answer
d. Strategic decision