QN1. Scientific management conceived itself with:
(a) Micro aspects of organization
(b) Macro aspects of organization
(c) Social aspects of organization
(d) Systems view of organization
Answer: (b) Macro aspects of organizationAnswer
QN2. Organizations which are structured and with prescribed relationship are called:
(a) Informal organization
(b) Formal organization
(c) Functional organization
(d) Only 1 and 2 have
Answer: (b) Formal organizationAnswer
QN3. A system having a network structure of control, authority and communication is labeled as:
(a) Organic system
(b) Mechanistic system
(c) Closed system
(d) Controlled system
Answer: (d) Controlled systemAnswer
QN4. Quality of working life is not based on:
(a) A particular theory
(b) A particular technique
(c) Non-participation by employees
(d) All the above
Answer: (a) A particular theoryAnswer
QN5. Which type of perspective is used for demonstrable results in terms of output, cost reduction project etc.;
(a) Sociological perspective
(b) Behavior science perspective
(c) Political analysis
(d) Professional management perspective
Answer: (d) Professional management perspectiveAnswer
QN6. Organizational analysis may focus on:
(a) Structural aspect
(b) Process in organization
(c) Either 1 or 2
(d) Neither 1 or 2
Answer: (c) Either 1 or 2Answer
QN7. Some of the organizational processes are:
(a) Role clarity
(b) Management styles
(c) Both 1 and 2
(d) Marketing departments
Answer: (c) Both 1 and 2Answer
QN8. One of the sub-systems in an organization is:
(a) Organizational learning mechanism
(b) Culture
(c) Financial Management
(d) Communication
Answer: (c) Financial ManagementAnswer
QN9. The concept of Action Research was given by:
(a) A H Maslow
(b) H Fayol
(c) K Lewin
(d) R Bechard
Answer: (c) K LewinAnswer
QN10. Grid OD is an OD technique, which is used for:
(a) Individual
(b) Dyad
(c) Group
(d) Organisation
Answer: (a) IndividualAnswer
QN11. Which of the following factors influence the choice of an OD intervention:
(a) Applicability
(b) Feasibility
(c) Acceptability
(d) All of the above
Answer: (d) All of the aboveAnswer
QN12. Residential analysis essentially deals with understanding of:
(a) How a given organization really functions
(b) Level of motivation
(c) Inter and intra group relationship
(d) Communication network
Answer: (c) Inter and intra group relationshipAnswer
QN13. Process Consultation is an OD technique, which is used for:
(a) Individuals
(b) Triads
(c) Group
(d) Organization
Answer: (d) OrganizationAnswer
QN14. Survey Feedback is an OD technique, which is used for:
(a) Individual
(b) Dyad
(c) Group
(d) Organization
Answer: (a) IndividualAnswer
QN15. In diagnostic workshops, the atmosphere should be free, open and informal. In creating this atmosphere the facilitators plays:
(a) A major role
(b) A minor role
(c) No role
(d) An observer’s role
Answer: (d) An observer’s roleAnswer
QN16. MBO is an OD technique, which is used for:
(a) Individual
(b) Dyad
(c) Group
(d) Organization
Answer: (a) IndividualAnswer
QN17. The six box model of OD is given by:
(a) Kurt Lewin
(b) Elton Mayo
(c) Marvin Weisbord
(d) Sandra Janoff
Answer: (a) Kurt LewinAnswer
QN18. Process of planned Organisational change was given by:
(a) Kurt Lewin
(b) Alwin Toffler
(c) Eric Berne
(d) Stephen Robbins
Answer: (a) Kurt LewinAnswer
QN19. The process model of change talks about:
(a) Two phases
(b) Three phases
(c) Four phases
(d) Five phases
Answer: (c) Four phasesAnswer
QN20. The diagnostic tool in which two types of forces-the driving and restraining forces-are studied is called:
(a) Structural Analysis
(b) Force-field Analysis
(c) In-depth Analysis
(d) Brainstorming
Answer: (a) Structural AnalysisAnswer
QN21. The internal changes in OD programs may be carried out in:
(a) Structure
(b) Technology
(c) Tasks
(d) All of the above
Answer: (d) All of the aboveAnswer
QN22. Which technique is not an individual OD intervention?
(a) Process Consultation
(b) TA
(c) Counseling
(d) Role Analysis Technique
Answer: (c) CounselingAnswer
QN23. Which technique is not meant for Dyads and Group interventions?
(a) Process Consultation
(b) Force-field Analysis
(c) Counseling
(d) Survey Feedback
Answer: (a) Process ConsultationAnswer
QN24. OD is planned approach to respond effectively to:
(a) Internal Environment
(b) External Environment
(c) Both (a) and (b)
(d) Top management’s direction
Answer: (c) Both (a) and (b)Answer
QN25. Stabilizing and integrating the change by reinforcing the new behaviors and integrating them into formal interpersonal relationships and in one’s personality is called:
(a) Freezing
(b) Re-Freezing
(c) Unfreezing
(d) Changing
Answer: (c) UnfreezingAnswer
QN26. For integrating individual and organizational goals, the ideal intervention process is:
(a) Role analysis
(b) Survey feed back
(c) MBO
(d) T-Group
Answer: (c) MBOAnswer
QN27. the school of thought according to which OD is the effective implementation of the organisation’s policies, procedures and programmes, is called:
(a) The system-process school
(b) The program-procedure school
(c) The survey-feedback school
(d) Planned-approach school
Answer: (b) The program-procedure schoolAnswer
QN28. For integrating individual and organizational goals, the ideal interventions process is:
(a) Role analysis
(b) Survey feed back
(c) MBO
(d) T-Group
Answer: (c) MBOAnswer
QN29. The school of thought according to which OD is an effective implementation of the organisation’s policies, procedures and programs, is called:
(a) The system-process school
(b) The program-procedure school
(c) The survey-feed back school
(d) Planned-approach school
Answer: (b) The program-procedure schoolAnswer
QN30. The school of thought in which the emphasis is more on work groups within and across departments rather then individuals as such is called:
(a) Cross Sectional Analysis
(b) Residential Analysis
(c) Program procedure
(d) System-process school
Answer: (d) System-process schoolAnswer
QN31. The approach which is used for improving interpersonal relationship and for better team work is known as:
(a) Emulative Approach
(b) Group Decisions Approach
(c) T-Group Approach
(d) The degree Approach
Answer: (c) T-Group ApproachAnswer
QN32. In order to comprehend the range and applicability of OD interventions, these interventions have been classified around the following dimensions:
(a) Focus
(b) Target
(c) Departments
(d) Both (a) and (b)
Answer: (d) Both (a) and (b)Answer
QN33. The following tools may be used for analyzing “organizational scripts”.
(a) Transactional Analysis
(b) Role Analysis
(c) Survey Feedback
(d) Role Negotiation
Answer: (b) Role AnalysisAnswer
QN34. Which OD intervention aims to achieve an ideal style of management?
(a) Confrontation Meeting
(b) Third party peace making
(c) Role Analysis technique
(d) Grid OD
Answer: (d) Grid ODAnswer
QN35. The OD intervention designed to work with individuals and groups to help them learn about human and social process and to learn to solve problems that stem from such processes in an organization, is called as:
(a) Process consultation
(b) Survey Feedback
(c) Grid OD
(d) Job Redesign
Answer: (a) Process consultationAnswer
QN36. As a leader, the change agent is expected to play the following roles:
(a) Change advocate
(b) Change interpreter
(c) Trouble shooter
(d) All of the above
Answer: (b) Change interpreterAnswer
QN37. Fear of obsolescence can be overcome by:
(a) Re-designing job
(b) Providing support
(c) Training
(d) Phasing of change
Answer: (c) TrainingAnswer
QN38. Coping with indifference of management can be overcome by:
(a) Phasing of change
(b) Role clarity
(c) Providing support of resources
(d) None of the above
Answer: (d) None of the aboveAnswer
QN39. Role negotiation technique involves:
(a) Contract setting
(b) Confrontation meeting
(c) Counseling
(d) Transactional analysis
Answer: (b) Confrontation meetingAnswer
QN40. Components of evaluation can be:
(a) Policy making group
(b) Objectives
(c) Resources allocation
(d) Motivation
Answer: (d) MotivationAnswer
