QN241: The Consumer Protection Act 1986 introduced a three-tier redressal mechanism. Which of the following is the correct sequence of these tiers from lower to higher level? Answer: b) District Forum, State Commission, National Commission
a) State Commission, National Commission, District Forum
b) District Forum, State Commission, National Commission
c) National Commission, District Forum, State Commission
d) District Forum, National Commission, State Commission
Answer
QN242: Who has the power to make regulations under the Consumer Protection Act 1986? Answer: a) Central Government
a) Central Government
b) State Government
c) District Consumer Disputes Redressal Commission
d) National Consumer Disputes Redressal Commission
Answer
QN243: What is the term of office for the President of the National Consumer Disputes Redressal Commission? Answer: b) Monetary compensation
a) 3 years
b) 4 years
c) 5 years
d) 6 years
Correct answer
: c) 5 years
11. Which of the following is a remedy available to a consumer under the Consumer Protection Act 1986?
a) Imprisonment of the seller
b) Monetary compensation
c) Public apology
d) Community service by the seller
Answer
QN244: The Consumer Protection Act 1986 covers e-commerce transactions. True or False? Answer: a) True
a) True
b) False
Answer
QN245: What is the minimum value of goods or services required for a consumer complaint to be filed in the National Consumer Disputes Redressal Commission? Answer: a) Rs. 10 lakh
a) Rs. 10 lakh
b) Rs. 20 lakh
c) Rs. 50 lakh
d) Rs. 1 crore
Answer
QN246: The Consumer Protection Act 1986 established Consumer Protection Councils at various levels. Which of the following is NOT a level of Consumer Protection Council? Answer: d) Municipal
a) National
b) State
c) District
d) Municipal
Answer
QN247: In case of an appeal against the decision of the District Forum, the appeal should be filed within how many days from the date of the order? Answer: b) 30 days
a) 15 days
b) 30 days
c) 45 days
d) 60 days
Answer
QN248: Which of the following is a power of the District Consumer Disputes Redressal Forum? Answer: d) Power to summon witnesses and ask for documents
a) Power to issue arrest warrants
b) Power to imprison the opposite party
c) Power to order a product recall
d) Power to summon witnesses and ask for documents
Answer
QN249: Who appoints the President and members of the National Consumer Disputes Redressal Commission? Answer: a) President of India
a) President of India
b) Prime Minister of India
c) Chief Justice of India
d) Minister of Consumer Affairs
Answer
QN250: The Consumer Protection Act 1986 provides protection to consumers against deceptive advertisements. True or False? Answer: a) True
a) True
b) False
Answer
QN251: Which of the following is a limitation period for filing a complaint under the Consumer Protection Act 1986? Answer: c) 3 years from the date of the cause of action
a) 1 year from the date of the cause of action
b) 2 years from the date of the cause of action
c) 3 years from the date of the cause of action
d) 5 years from the date of the cause of action
Answer
QN252: The Consumer Protection Act 1986 covers only monetary compensation and does not provide any other remedies. True or False? Answer: b) False
a) True
b) False
Answer
QN253: Which government body enforces the provisions of the Consumer Protection Act 1986? Answer: b) Ministry of Consumer Affairs, Food and Public Distribution
a) Ministry of Commerce and Industry
b) Ministry of Consumer Affairs, Food and Public Distribution
c) Ministry of Finance
d) Ministry of Home Affairs
Answer
QN254: The Consumer Protection Act 1986 applies to transactions that take place in which of the following sectors? Answer: c) Both private and public sectors
a) Private sector only
b) Public sector only
c) Both private and public sectors
d) None of the above
Answer
QN255: What is the term of office for the members of the District Consumer Disputes Redressal Forum? Answer: c) 3 years
a) 1 year
b) 2 years
c) 3 years
d) 4 years
Answer
QN256: In case of an appeal against the decision of the State Commission, the appeal should be filed within how many days from the date of the order? Answer: a) 30 days
a) 30 days
b) 45 days
c) 60 days
d) 90 days
Answer
QN257: The Consumer Protection Act 1986 empowers consumers to form registered __________ to promote and protect their interests. Answer: a) Associations
a) Associations
b) Cooperatives
c) Unions
d) Syndicates
Answer
QN258: What is the maximum penalty for non-compliance with the orders of the National Consumer Disputes Redressal Commission? Answer: d) Fine up to Rs. 20 lakhs
a) Fine up to Rs. 1 lakh
b) Fine up to Rs. 5 lakhs
c) Fine up to Rs. 10 lakhs
d) Fine up to Rs. 20 lakhs
Answer
QN259: Which of the following is NOT a consumer right recognized under the Consumer Protection Act 1986? Answer: c) Right to privacy
a) Right to choose
b) Right to safety
c) Right to privacy
d) Right to be heard
Answer
QN260: The Consumer Protection Act 1986 provides for the establishment of Consumer Disputes Redressal Forums at which level? Answer: a) District, State, and National
a) District, State, and National
b) Municipal, District, and State
c) National, State, and Municipal
d) State, District, and Municipal
Answer
QN261: Which of the following is NOT a ground for filing a complaint under the Consumer Protection Act 1986? Answer: c) Product unavailability
a) Deficiency in service
b) Unfair trade practices
c) Product unavailability
d) Defective goods
Answer
QN262: What is the time limit for filing an appeal before the National Consumer Disputes Redressal Commission? Answer: c) 90 days
a) 45 days
b) 60 days
c) 90 days
d) 120 days
Answer
QN263: The Consumer Protection Act 1986 covers only physical goods and does not apply to services. True or False? Answer: b) False
a) True
b) False
Answer
QN264: Which of the following is a consumer dispute that can be filed under the Consumer Protection Act 1986? Answer: c) Dispute between a buyer and a seller
a) Dispute between two manufacturers
b) Dispute between an employer and an employee
c) Dispute between a buyer and a seller
d) Dispute between two government agencies
Answer
QN265: The Consumer Protection Act 1986 provides for the appointment of a __________ who is responsible for representing the interests of consumers. Answer: b) Consumer Ombudsman
a) Consumer Advocate
b) Consumer Ombudsman
c) Consumer Protection Officer
d) Consumer Grievance Redressal Officer
Answer
QN266: The Consumer Protection Act 1986 covers transactions that take place through which mode? Answer: c) Both offline and online modes
a) Offline mode only
b) Online mode only
c) Both offline and online modes
d) None of the above
Answer
QN267: Which of the following is a provision under the Consumer Protection Act 1986 to protect consumers from hazardous goods? Answer: c) Right to safety
a) Right to information
b) Right to be heard
c) Right to safety
d) Right to seek redressal
Answer
QN268: The Consumer Protection Act 1986 does not provide for any compensation to consumers. True or False? Answer: b) False
a) True
b) False
Answer
QN269: Which of the following is a ground for cancellation of a consumer complaint filed under the Consumer Protection Act 1986? Answer: a) Non-appearance of the complainant
a) Non-appearance of the complainant
b) Insufficient evidence
c) Delay in filing the complaint
d) Incomplete address of the opposite party
Answer
QN270: What is the maximum amount of compensation that can be awarded by the National Consumer Disputes Redressal Commission? Answer: d) Rs. 1 crore
a) Rs. 10 lakhs
b) Rs. 20 lakhs
c) Rs. 50 lakhs
d) Rs. 1 crore
Answer
QN271: The Consumer Protection Act 1986 provides for the establishment of a Consumer Welfare Fund. True or False? Answer: a) True
a) True
b) False
Answer
QN272: In case of a complaint involving a defect in a product, the burden of proof lies with the __________. Answer: b) Manufacturer
a) Complainant
b) Manufacturer
c) Seller
d) Consumer Forum
Answer
QN273: The Consumer Protection Act 1986 provides for the establishment of Consumer Protection Councils at which level? Answer: d) All of the above
a) District level
b) State level
c) National level
d) All of the above
Answer
QN274: The Consumer Protection Act 1986 allows consumers to file complaints in which language? Answer: d) Any language they are comfortable with
a) Only English
b) Only Hindi
c) Only regional language
d) Any language they are comfortable with
Answer
QN275: The Consumer Protection Act 1986 provides for the appointment of a State Commission within how many days of the commencement of the Act? Answer: d) 90 days
a) 30 days
b) 45 days
c) 60 days
d) 90 days
Answer
QN276: Which of the following is NOT a responsibility of the Consumer Protection Councils? Answer: c) Conducting investigations into consumer complaints
a) Promoting consumer rights
b) Spreading awareness about consumer protection laws
c) Conducting investigations into consumer complaints
d) Organizing consumer awareness programs
Answer
QN277: Under the Consumer Protection Act 1986, who has the power to summon witnesses and examine them on oath? Answer: b) State Consumer Disputes Redressal Commission
a) District Consumer Disputes Redressal Forum
b) State Consumer Disputes Redressal Commission
c) National Consumer Disputes Redressal Commission
d) Consumer Protection Council
Answer
QN278: The Consumer Protection Act 1986 prohibits the sale of goods that do not meet the prescribed standards. Who is responsible for setting these standards? Answer: c) Bureau of Indian Standards
a) Consumer Protection Council
b) Ministry of Consumer Affairs, Food and Public Distribution
c) Bureau of Indian Standards
d) District Consumer Disputes Redressal Forum
Answer
QN279: The Consumer Protection Act 1986 provides for the establishment of a National Consumer Helpline. What is the toll-free number for this helpline? Answer: b) 1800-345-6789
a) 1800-123-4567
b) 1800-345-6789
c) 1800-111-2222
d) 1800-555-5555
Answer
QN280: The Consumer Protection Act 1986 provides for the settlement of consumer disputes through which alternative method? Answer: c) Conciliation
a) Mediation
b) Arbitration
c) Conciliation
d) Negotiation
Answer
