Q1. DSS Tower is one of the components of DSS.
a. True
b. False
Answer
b. False
Q2. —– focuses mainly on internal as well as external data for decision making, which is obtained from data warehouses.
a. Data-driven DSS
b. Client/server system and the Web
c. Dialogue management
d. None of these
Answer
a. Data-driven DSS
Q3. Mention the technologies used to implement Web-based DSS
a. Dialogue management
b. Group Decision Support System (GDSS)
c. Client/server system and the Web
d. None of these
Answer
c. Client/server system and the Web
Q4. ETL stands for which of the following?
a. Extraction, Transformation, and Loading
b. Extraction, Transformation, and Levelling
c. Extraction, Transformation, and Landing
d. Extraction, Transformation, and Locking
Answer
a. Extraction, Transformation, and Loading
Q5. —– is the hardware and software component that creates the user interface for DSS.
a. Group Decision Support System (GDSS)
b. Dialogue management
c. CRM software automates the business process of an organisation related to the functional areas of CRM.
d. None of these
Answer
b. Dialogue management
Q6. Outsourcing of DSS projects allows organisations to release resources for other projects.
a. True
b. False
Answer
a. True
Q7. Outsourcing of DSS is considered risky for the healthcare sector.
a. True
b. False
Answer
a. True
Q8. —–refers to an interactive computer-based system designed for supporting decisions taken by a group orteam instead of an individual.
a. CRM software automates the business process of an organisation related to the functional areas of CRM.
b. Customer acquisition
c. Group Decision Support System (GDSS)
d. None of these
Answer
c. Group Decision Support System (GDSS)
Q9. Which of the following is not an objective of implementing a CRM system?
a. Collecting and storing customer-related information
b. Acquiring new customers
c. Providing better customer services
d. Increasing the sales of the organisation
Answer
d. Increasing the sales of the organisation
Q10. What is the function of CRM software?
a. CRM software automates the business process of an organisation related to the functional areas of CRM.
b. Customer acquisition
c. Lack of guidance leads to conflicts among employees of different departments with respect to CRM implementation, which further hinders the implementation process
d. None of these
Answer
a. CRM software automates the business process of an organisation related to the functional areas of CRM.
Q11. A CRM system can run on the Linux operating system.
a. True
b. False
Answer
a. True
Q12. Converting prospective customers into new customers using marketing tools is called ———-
a. Lack of guidance leads to conflicts among employees of different departments with respect to CRM implementation, which further hinders the implementation process
b. Manufacturing, service
c. Customer acquisition
d. None of these
Answer
c. Customer acquisition
Q13. Cross-selling is the selling of higher-priced products to existing customers.
a. True
b. False
Answer
b. False
Q14. A successful implementation of the CRM system requires accurate data to get precise results.
a. True
b. False
Answer
a. True
Q15. How is lack of guidance a barrier to CRM implementation?
a. Manufacturing and service both business in same company
b. missing of materials
c. Lack of guidance leads to conflicts among employees of different departments with respect to CRM implementation, which further hinders the implementation process
d. None of these
Answer
c. Lack of guidance leads to conflicts among employees of different departments with respect to CRM implementation, which further hinders the implementation process
Q16. Which of the following is not a new trend in CRM?
a. Mobile CRM
b. CRM software
c. Global CRM
d. Social CRM
Answer
b. CRM software
Q17. Global CRM helps an organisation to achieve global efficiency.
a. True
b. False
Answer
a. True
Q18. Supply chains exist in both sectors, be it—– or —–.
a. materials, channel
b. Manufacturing, service
c. outsourcing, support
d. None of these
Answer
b. Manufacturing, service
Q19. Which of the following is not a component of SCM
a. Planning
b. Making
c. Retailing
d. Return
Answer
c. Retailing
Q20. Logistics refers to the distribution process within the departments of an organisation whereas a supply chain includes multiple organisations such as suppliers, manufacturers and the retailers.
a. True
b. False
Answer
a. True
Q21. Logistics management is also referred by names such as —– management or —– management.
a. outsourcing, Income
b. design, contents
c. materials, channel
d. None of these
Answer
c. materials, channel
Q22. Logistics management is an extension of supply chain management.
a. True
b. False
Answer
b. False
Q23. An organisation that implements supply chain management is able to considerably reduce the wastage and in turn increase the efficiency of its operations as only value adding activities are encouraged and included
a. True
b. False
Answer
a. True
Q24. Some organisations are realising that —– is the latest trend in the market and can prove to be advantageous for the growth of the organisation.
a. outsourcing
b. design, contents
c. SRS
d. None of these
Answer
a. outsourcing
Q25. The architecture represents the —– and —– of a computer based system.
a. SRS, MRP
b. waterfall, maintain
c. design, contents
d. None of these
Answer
c. design, contents
Q26. Information system architecture generally includes two layers. —–
a. True
b. False
Answer
b. False
Q27. Which of the followings is not a phase of SDLC?
a. Testing
b. Documentation
c. Deployment
d. Design
Answer
b. Documentation
Q28. —– document is prepared to be used as guidelines.
a. SRS
b. waterfall
c. Prototype
d. None of these
Answer
a. SRS
Q29. In —– model each phase must be completed before moving to the next phase.
a. Prototype
b. Analysis, Definition
c. waterfall
d. None of these
Answer
c. waterfall
Q30. In which of the following models, we divide the requirements in various versions or build?
a. waterfall model
b. prototype model
c. spiral model
d. incremental model
Answer
d. incremental model
Q31. A —– is very fundamental version of product with very basic and limited features.
a. Prototype
b. Analysis, Definition
c. Fit/Gap
d. None of these
Answer
a. Prototype
Q32. In the spiral model, software development is done in a series of developed builds. —–
a. True
b. False
Answer
a. True
Q33. The first stage in systems engineering and software development process is —– and —–
a. Fit, Gap
b. Analysis, Definition
c. Quality, reliability
d. None of these
Answer
b. Analysis, Definition
Q34. —– analysis determines the difference between current and proposed systems.
a. Quality, reliability, maintenance
b. Black box testing
c. Fit/Gap
d. None of these
Answer
c. Fit/Gap
Q35. Software testing improves the —–, —–, and —– of the software.
a. Black, box, testing
b. Quality, reliability, maintenance
c. Deployment, maintenance, team
d. None of these
Answer
b. Quality, reliability, maintenance
Q36. In —– testing the internal system design is not known to the testers.
a. Deployment, maintenance
b. construction, design,
c. Black box testing
d. None of these
Answer
c. Black box testing
Q37. —– and —– is the final phase of SDLC.
a. construction, design
b. Deployment, maintenance
c. hardware, software
d. None of these
Answer
b. Deployment, maintenance
Q38. A server is a computer programmes that provides services to other computer programmes. —–
a. True
b. False
Answer
Deployment, maintenance
Q39. Which of the following is not a category of infrastructure management?
a. System management
b. Network management
c. Resources management
d. Storage management
Answer
c. Resources management
Q40. Networking basically refers to —–, —– and use of a network, with respect to information technology.
a. hardware, software
b. Disaster, recovery
c. construction, design
d. None of these
Answer
c. construction, design
View another MCQs Set of Information Systems for Managers
- Information Systems for Managers NMIMS MCQ set 1
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- Information Systems for Managers NMIMS MCQ set 3
- Information Systems for Managers NMIMS MCQ set 4
- Information Systems for Managers NMIMS MCQ set 5
- Information Systems for Managers NMIMS MCQ set 6
