QN1. Planning of ERP Implementation Process should be done:
a. Cautiously
b. Naively
c. Should be done after the start of ERP Implementation
d. None of the above.
Answer: d. None of the above.Answer
QN2. How can management of the enterprise makes a decision about the necessity of implementing an enterprise resource planning system:
a. By outsourcing this analysis to experts in ERP.
b. By conducting a comparative study of ERP Implementations in enterprises that fall in the same domain.
c. By determining a set of evaluation measurements.
d. All of the above.
Answer: b. By conducting a comparative study of ERP Implementations in enterprises that fall in the same domain.Answer
QN3. Enterprise-wide resource planning systems (ERP systems) attempt to:
a. Integrate all corporate information in one central database
b. They do not allow information to be retrieved from many different organizational positions
c. They allow any organizational object to be made invisible.
d. They allow information to be stored in multiple databases.
Answer: a. Integrate all corporate information in one central databaseAnswer
QN4. In Manufacturing organizations, ERP implementation necessarily automates the following functions:
a. Inventory Control
b. Material Requirement Planning
c. Both a and b
d. None of the above
Answer: c. Both a and bAnswer
QN5. For the success of an ERP Implementation, factor(s) important is/are:
a. Strategic support from the top management.
b. Readiness of employees to embrace the change.
c. Adherence to time schedules.
d. All of the above.
Answer: a. Strategic support from the top management.Answer
QN6. Customization of an ERP package is enhanced if the ERP Package is:
a. Modular
b. Inflexible
c. Both a and b
d. Either a or b
Answer: c. Both a and bAnswer
QN7. The project driven enterprise deals with the design and manufacturing of unique products and services (projects) for:
a. Multiple clients
b. Multiple clients of same vertical
c. Individual clients
d. Depends upon client to client.
Answer: d. Depends upon client to client.Answer
QN8. Key success factor that decide about product competitiveness:
a. Efficient knowledge
b. Business experience management
c. Knowledge of Best Practices in the domain
d. All of the above.
Answer: a. Efficient knowledgeAnswer
QN9. Inventory of a company refers to:
a. Raw materials
b. Work In Process
c. Finished Goods
d. All of the above
Answer: d. All of the aboveAnswer
QN10. SCM Drivers are:
a. Facilities and Inventory
b. Transportation and Information
c. Both a and b
d. None of these.
Answer: c. Both a and bAnswer
QN11. Which of the following statements is false:
a. Forecasts are never right.
b. The longer the forecast horizon, the better is the forecast.
c. The longer the forecast horizon, the worse is the forecast.
d. Aggregate forecasts are more accurate.
Answer: a. Forecasts are never right.Answer
QN12. One of the benefits of Supply Chain Management is:
a. Improved forecasting precision.
b. Increased Inventory throughout the chain.
c. Increased Bull-whip effect.
d. Unreliable financial information.
Answer: b. Increased Inventory throughout the chain.Answer
QN13. Factor(s) that contribute(s) to Bull Whip Effect:
a. Demand forecasting practices.
b. Longer lead times.
c. Batch Ordering
d. All of the above.
Answer: d. All of the above.Answer
QN14. Which of the following statements is true about ERP Implementation?
a. “As-Is” stage follows “To-Be” stage.
b. “To-Be” stage follows “As-Is” stage.
c. “Go-Live” stage and “As-Is” stage can proceed simultaneously
d. None of the above.
Answer: c. “Go-Live” stage and “As-Is” stage can proceed simultaneouslyAnswer
QN15. Which of the following factor does not contribute to the success of ERP?
a. Focus on business processes and requirements first.
b. Focus on achieving a healthy ERP ROI (Return on Investment), including post-implementation performance measurement.
c. Strong project management and resource commitment.
d. Lack of budget.
Answer: b. Focus on achieving a healthy ERP ROI (Return on Investment), including post-implementation performance measurement.Answer
QN16. Who plays an important role in the selection of ERP Package?
a. Consultants
b. Vendors
c. Users
d. All of the above.
Answer: a. ConsultantsAnswer
QN17. Knowledge Management cannot be exercised through:
a. Data Entry Operation
b. Expression Management
c. Database Management
d. Hypertext Management
Answer: c. Database ManagementAnswer
QN18. Which of the following is not part of Customer Relationship Management?
a. Sales Force Automation
b. Contact Management
c. Lead Management
d. None of these
Answer: a. Sales Force AutomationAnswer
QN19. Which of the following statement(s) is(are) true with respect to Enterprise Application Integration (EAI)?
a. EAI is an integration framework composed of a collection of technologies and services.
b. EAI is the process of linking applications within a single organization together in order to simplify and automate business processes.
c. EAI system could front-end a cluster of applications, providing a single consistent access interface to these applications and shielding users from having to learn to interact with different software packages.
d. All of the above.
Answer: d. All of the above.Answer
QN20. Which of the following ways is not appropriate to bring in stabilization and acceptance in the “Go-Live” stage?
a. Training of end-users
b. Training of only process owners
c. Data fixes to resolve data migration issues
d. Help desk for troubleshooting.
Answer: d. Help desk for troubleshooting.Answer
QN21. ERP Vendor should be evaluated on:
a. Business functions or modules supported by their software.
b. Features and integration capabilities of the software.
c. Both a and b
d. Neither a nor b.
Answer: c. Both a and bAnswer
QN22. Before trying to implement a major ERP system, organizations can assess their ability to be successful through:
a. Capability Maturity Model, CMM
b. People’s Capability Maturity Model, PCMM
c. ISO Certification
d. Any one of these.
Answer: a. Capability Maturity Model, CMMAnswer
QN23. Which one of the following is key ERP Vendor(s):
a. SAP
b. Oracle
c. Microsoft Dynamics
d. All of the above.
Answer: d. All of the above.Answer
QN24. Which one of the following is the key SCM Vendor(s):
a. Manugistics
b. Seibel
c. Only a
d. Both a and b
Answer: a. Manugistics | c. Only a (Explain Oracle is SCM vendor and provide Siebel server framework to support Siebel Applications.)Answer
QN25. Which one of the following is the key CRM Vendor(s):
a. Clarify
b. Seibel
c. Only a
d. Both a and b
Answer: d. Both a and bAnswer
QN26. Which of the following statement is false?
a. ERP systems are set to proliferate locally.
b. ERP systems implementation is a complex organizational activity.
c. ERP systems implementation requires strong project management oversight.
d. ERP systems provide improved and added functionality for an organization.
Answer: a. ERP systems are set to proliferate locally.Answer
QN27. Which of the following is/are limitation(s) of system integration?
a. Leveling the Competitive Environment.
b. High initial set-up costs.
c. Power and interdepartmental conflicts.
d. Both b and c.
Answer: d. Both b and c.Answer
QN28. Which of the following stage is not part of Business Process Reengineering?
a. “As-Is” analysis
b. “To-Be” mapping
c. Post-Implementation support
d. Measuring new processes based on meeting goals and vision.
Answer: d. Measuring new processes based on meeting goals and vision.Answer
QN29. Which of the following is not a core SCM process:
a. Procurement
b. Sales Force Automation
c. Order fulfillment
d. Forecasting
Answer: b. Sales Force AutomationAnswer
QN30. Collaborative Design and Product Development is part of:
a. SCM
b. ERP
c. CRM
d. None of these.
Answer: a. SCM. [Explanation: Activities and Infrastructure of E-SCM – Collaborative product development involves the use of product design and development techniques across multiple companies to improve product launch success and reduce time to market. During product development, engineering and design drawings can be shared over a secure network among the contract firm, testing facility, marketing firm, and downstream manufacturing and service companies. Other techniques include sharing specifications, test results, and design changes and using online prototyping to obtain customer feedback. Development costs can be reduced by tightly integrating and streamlining communication channels. Lately, social networking has been used to solicit feedback from customers.Answer
QN31. Which of the following statement is false about EAI:
a. EAI facilitates the flow of information.
b. Straps together transactions among disparate and complex applications and business processes.
c. Helps in communication among applications only within an organization and not among organizations.
d. EAI facilitates the move towards market globalization.
Answer: c. Helps in communication among applications only within an organization and not among organizations.Answer
QN32. Which one of the following is not a benefit of EAI:
a. Increased efficiency.
b. Higher Costs.
c. Improved Customer service.
d. Enhanced access.
Answer: b. Higher Costs.Answer
QN33. Which of the following statement is false about SCM:
a. SCM plays a major role only in the success of e-business and not e-commerce.
b. A good SCM is designed in collaboration with the organizations’ partners.
c. ERP vendors have started including SCM as a component or module of the software.
d. SCM provides a link for services, materials, and information across the value chain of the organization.
Answer: a. SCM plays a major role only in the success of e-business and not e-commerce.Answer
QN34. Which one of the following is not a component of CRM system:
a. Market Research tools
b. Advanced Planning and Optimization (APO) software
c. Sales Force Automation software
d. Customer service and support tools
Answer: b. Advanced Planning and Optimization (APO) softwareAnswer
QN35. Which of the following statement is true about CRM Implementation:
a. CRM Implementation must never focus on a technology solution.
b. CRM solutions must be part of corporate strategy from the beginning.
c. CRMs can be an afterthought as they are not critical in an organization.
d. Both a and b.
Answer: d. Both a and b.Answer
QN36. Which one of the following processes does not fall in the purview of CRM:
a. CRM delivery process
b. CRM support process
c. CRM analytical process
d. CRM recruitment process
Answer: d. CRM recruitment processAnswer
QN37. Which of the following architecture(s) is/are found in ERP implementations:
a. N-tier architecture
b. Web-based architecture
c. Service Oriented Architecture
d. All of these
Answer: d. All of theseAnswer
QN38. Assessing readiness in an ERP implementation is critical to the overall implementation process. Which one of the following ways does not contribute towards ensuring ERP readiness:
a. Project management’s focus on the issues, tasks, and activities to being ready.
b. Knowledge Transfer Process in place.
c. Discontinue training and complete focus on issues.
d. Support functions are in place for post-production support for operationalizing the ERP.
Answer: c. Discontinue training and complete focus on issues.Answer
QN39. Which one of the following roles does not fall in the purview of the owners, ie, senior management of the company, with respect to ERP Implementation?
a. Maintain financial integrity of the project.
b. Provide strategic policy and procedure direction.
c. Establish project planning guidelines and methodology.
d. Publicly demonstrate support and commitment to the project.
Answer: c. Establish project planning guidelines and methodology.Answer
QN40. Which of the following statement(s) is/are false with respect to ERP Implementation methodologies?
a. The emphasis on the ERP software life cycle is whether to customize the software or to change the organization’s processes to match those embedded in the software.
b. The implementation strategy can be a comprehensive one, vanilla, or middle-of-the road strategy.
c. ERP life cycle must incorporate traditional SDLC stages.
d. Rapid Implementation methodologies have been developed by ERP consulting firms.
Answer: c. ERP life cycle must incorporate traditional SDLC stagesAnswer