QN01. Which of the following refers to creating products tailored to individual customers?
a. customization
b. aggregation
c. Direct materials
d. Reverse auction
Answer: A
QN02. Materials used in the normal operation of a business but not related to primary business operations are called what?
a. Supplies
b. Direct materials
c. Indirect materials
d. Daily stuff
Answer: C
QN03. Amazon.com is well-known for which e-commerce marketing technique?
a. Banner ads
b. Pop-up ads
c. Affiliate programs
d. Viral marketing
Answer: C
QN04. What is the name given to an interactive business providing a centralized market where many buyers and suppliers can come togeter for e-commerce or commerce-related activities?
a. Direct marketplace
b. B2B
c. B2C
d. Electronic marketplace
Answer: D
QN05. Which form of e-marketplace brings together buyers and sellers from multiple industries, often for MRO materials?
a. horizontal
b. Vertical
c. Integrated
d. Inclined
Answer: A
QN06. Which form of e-marketplace brings together buyers and sellers from the same industry?
a. horizontal
b. Vertical
c. Integrated
d. Inclined
Answer: B
QN07. Which type of add appears on a web page?
a. pop-under ad
b. Pop-up ad
c. Banner ad
d. Discount ad
Answer: C
QN08. What type of ad appears on top of a web page?
a. pop-under ad
b. pop-up ad
c. banner ad
d. discount ad
Answer: B
QN09. What type of ad appears under a web page?
a. pop-under ad
b. pop-up ad
c. banner ad
d. discount ad
Answer: A
QN10. Which, if any, of the following types of ads are people most willing to tolerate?
a. pop-under ad
b. pop-up ad
c. banner ad
d. none of the above
Answer: D
QN11. Which of the following is an Internet-based company that makes it easy for one person to pay another over the Internet?
a. electronic check
b. electronic bill presentment and payment
c. conversion rates
d. financial cybermediary
Answer: D
QN12. Which of the following is a method of transferring money from one person’s account to another?
a. electronic check
b. credit card
c. e-transfer
d. none of the above
Answer: A
QN13. An electronic check is one form of what?
a. e-commerce
b. online banking
c. e-cash
d. check
QN14. If you need to transfer money to another person via the internet, which of the following methods could you use?
a. financial cybermediary
b. electronic check
c. electronic bill presentment and payment
d. all of the above
Answer: D
QN15. Which of the following permits the transmission of a bill, along with payment of that bill, to be conducted over the Internet?
a. financial cybermediary
b. electronic check
c. electronic bill presentment and payment
d. all of the above
Answer: C
QN16. A combination of software and information designed to provide security and information for payment is called a what?
a. digital wallet
b. pop up ad
c. shopping cart
d. encryption
Answer: A
QN17. What is the name for direct computer-to-computer transfer of transaction information contained in standard business documents?
a. internet commerce
b. e-commerce
c. transaction information transfer
d. electronic data interchange
Answer: D
QN18. Which of the following is used in B2B to pay for purchases?
a. e-commerce
b. financial electronic data interchange
c. electronic data exchange
d. electronic checks
Answer: B
QN19. Public key encryption uses multiple keys. One key is used to encrypt data, while another is used to decrypt data. The key used to encrypt data is called the key, while the key used to decrypt data is called the key.
a. encryption, decryption
b. private, public
c. encryption, public
d. public, private
Answer: D
QN20. Secure Sockets Layers does which of the following?
a. creates a secure, private connection to a web server
b. encrypts information
c. sends information over the internet
d. all of the above
Answer: D
QN21. When a transaction is processed online, how can the merchant verify the customer’s identity?
a. use secure sockets layers
b. use secure electronic transactions
c. use electronic data interchange
d. use financial electronic data interchange
Answer: B
QN22. The practice of forging a return address on an e-mail so that the recipient is fooled into revealing private information is termed?
a. hacking
b. cracking
c. dumpster diving
d. spoofing
Answer: D
QN23. What is a model of a proposed product, service, or system?
a. Prototyping
b. Prototype
c. Proof-of-concept prototype
d. Selling prototype
Answer: B
QN24. What is an internal organizational Internet that is guarded against outside access by a special security feature called a firewll (which can be software, hardware, or a combination of the two)?
a. Client/server network
b. Intranet
c. Extranet
d. Thin client
Answer: B
QN25. What is an intranet that is restricted to an organization and certain outsiders, such as customers and suppliers?
a. Client/server network
b. Intranet
c. Extranet
d. Thin client
Answer: C
QN26. What is a detailed process for recovering information or an IT system in the event of a catastrophic disaster such as a fire orflood?
a. Disaster recovery plan
b. Hot site
c. Cold site
d. Disaster recovery cost curve
Answer: A
QN27. What is a separate facility that does not have any computer equipment but is a place where the knowledge workers can move afterthe disaster?
a. Disaster recovery plan
b. Hot site
c. Cold site
d. Disaster recovery cost curve
Answer: C
QN28. What is a separate and fully equipped facility where the company can move immediately after the disaster and resume business?
a. Disaster recovery plan
b. Hot site
c. Cold site
d. Disaster recovery cost curve
Answer: B
QN29. What charts (1) the cost to your organization of the unavailability of information and technology and (2) the cost to your organization of recovering from a disaster over time?
a. Disaster recovery plan
b. Hot site
c. Cold site
d. Disaster recovery cost curve
Answer: D
QN30. Which factor determines when your IT system will be available for knowledge workers to access?
a. Availability
b. Accessibility
c. Reliability
d. None of the above
Answer: A
QN31. Which factor determines who has the right to access different types of IT systems and information?
a. Availability
b. Accessibility
c. Reliability
d. Scalability
Answer: B
QN32. Which factor ensures your IT systems are functioning correctly and providing accurate information?
a. Availability
b. Accessibility
c. Reliability
d. Scalability
Answer: C
QN33. Which factor represents how well your system can adapt to increased demands?
a. Availability
b. Accessibility
c. Reliability
d. Scalability
Answer: D
QN34. Which factor represents a system’s ability to change quickly?
a. Flexibility
b. Performance
c. Capacity planning
d. Benchmark
Answer: A
QN35. What is a set of conditions used to measure how well a product or system functions?
a. Flexibility
b. Performance
c. Capacity planning
d. Benchmark
Answer: D
QN36. What determines the future IT infrastructure requirements for new equipment and additional network capacity?
a. Flexibility
b. Performance
c. Capacity planning
d. Benchmark
Answer: C
QN37. What automates business processes?
a. Workflow
b. ASP
c. Workflow system
d. EIP
Answer: C
QN38. What defines all of the steps or business rules, from beginning to end, required for a process to run correctly?
a. Workflow
b. EIP
c. Workflow system
d. SLA
Answer: A
QN39. What sends work assignments through an e-mail system?
a. Database-based enterprise information portal
b. Messaging-based enterprise information portal
c. Database-based workflow system
d. Messaging-based workflow system
Answer: D
QN40. Which will not harm computer resources
a. firewall
b. Virus
c. Trojan horse
d. None of the above
Answer: A
