Q81: First impression in a performance appraisal bias denotes___
- A. halo effect
- B. primary effect
- C. horn effect
- D. stereo typing
Answer
Answer C. horn effect
Q82: The actual performance of an individual is measured in terms of its___
- A. input and output
- B. efficiency and effectiveness
- C. returns to the organization
- D. business earned by him
Answer
Answer B. efficiency and effectiveness
Q83: This step of performance appraisal process finds out the deviation occurred in actual performance
- A. fixing standards
- B. measuring actual performance
- C. Communication of standards with the employee
- D. Discuss appraisal with the employee
Answer
Answer D. Discuss appraisal with the employee
Q84: The corrective actions in performance include
- A. Correct deviations
- B. Changes standards
- C. Neither a nor b
- D. Both a & b
Answer
Answer D. Both a & b
Q85: Benefits of performance appraisal to the organization does not include
- A. documentation
- B. legal protection
- C. motivation
- D. motivation system
Answer
Answer C. motivation
Q86: The concept of MBO was developed by
- A. Elton mayo
- B. F. W. taylor
- C. Peter drucker
- D. Philip Kotler
Answer
Answer C. Peter drucker
Q87: ___is the step where the management finds out how effective it has been at hiring and placing employees
- A. Performance management
- B. Performance analysis
- C. Performance appraisal
- D. Performance evaluation
Answer
Answer C. Performance appraisal
Q88: ___is a process of evaluating an employee’s performance of a job in terms of is requirements
- A. Performance management
- B. Performance analysis
- C. Performance appraisal
- D. Performance evaluation
Answer
Answer C. Performance appraisal
Q89: Which of the below is not an objective of performance appraisal
- A. Assessment of performance
- B. Measuring the efficiency
- C. Maintaining organizational control
- D. Designing organizational goal
Answer
Answer C. Maintaining organizational control
Q90: If a worker has few absences, his supervisor might give him a right rating in all other areas of work his is an example of___bias in performance appraisal
- A. halo effect
- B. central tendency
- C. Personal biases
- D. Stereotyping
Answer
Answer A. halo effect
Q91: Competency___is a combination of abilities, aptitudes, skills, qualities, personality traits, interests, motivations, styles and competencies can be assessed by different techniques or a combination of techniques
- A. Framework
- B. Model
- C. Components
- D. Mapping
Answer
Answer B. Model
Q92: Core values, Core competencies, Functional competencies are the components of competency___
- A. Framework
- B. Model
- C. Components
- D. Mapping
Answer
Answer B. Model
Q93: A competency___is a means by which organizations communicate which behaviours are required, valued, recognized and rewarded with respect to specific occupational roles
- A. Framework
- B. Model
- C. Components
- D. Mapping
Answer
Answer B. Model
Q94: A___is generally defined as a combination of skills, knowledge, attributes and behaviours that enables an individual to perform a task or an activity successfully within a given job
- A. Competency
- B. Model
- C. Components
- D. Mapping
Answer
Answer B. Model
Q95: The iceberg model for competencies takes the help of an iceberg to explain the concept of___
- A. Competency
- B. Model
- C. Components
- D. Mapping
Answer
Answer A. Competency
Q96: Competency management has grown strongly since David McClelland wrote his article in___
- A. 1973
- B. 1959
- C. 1948
- D. 1971
Answer
Answer A. 1973
Q97: Who has pioneered the competency movement across the world?
- A. David McClelland
- B. F. W. Taylor
- C. Henry Fayol
- D. Max Weber
Answer
Answer A. David McClelland
Q98: The process of identifying the gap between expected and actual competencies is referred to as Competency___
- A. Mapping
- B. Excellence
- C. Framework
- D. Model
Answer
Answer A. Mapping
Q99: Who has developed the Lancaster Model of Managerial Competencies?
- A. David McClelland
- B. F. W. Taylor
- C. Henry Fayol
- D. Burgoyne and Stuart
Answer
Answer D. Burgoyne and Stuart
Q100: In the year___David McClelland developed the Lancaster Model of Managerial Competencies
- A. 1973
- B. 1959
- C. 1976
- D. 1971
Answer
Answer C. 1976
Q101: Lancaster Model of Managerial Competencies shows required___of successful manager
- A. Qualities
- B. Motivation
- C. Incentive
- D. Appraisal
Answer
Answer A. Qualities
Q102: The average worker cost is divided by the average level of output to calculate
- A. Unit output cost
- B. Unit labor cost
- C. Unit material cost
- D. None of the above
Answer
Answer D. None of the above
Q103: The competitive advantage in the form of human capital of organization is considered as
- A. Strategic human resource management
- B. Workforce management
- C. Effectively management
- D. Efficiency management
Answer
Answer A. Strategic human resource management
Q104: The capability of an organization which helps it gaining competitive advantage over its competitors is classified as
- A. Managerial competency
- B. Core competency
- C. Organizational competency
- D. Workforce specialty
Answer
Answer B. Core competency
Q105: The measurement of work results in comparison of the material or resources used by the company is classified as
- A. Cost effectively
- B. Cost competency
- C. Profitability
- D. Productivity
Answer
Answer D. Productivity
Q106: What are the distinctive features of competency modeling?
- A. Hire the best available people
- B. Used to enhance feedback
- C. Clarify ob and work expectations
- D. All of these
Answer
Answer D. All of these
Q107: There are total___steps in the process of designing a competency model
- A. 5
- B. 6
- C. 7
- D. 8
Answer
Answer A. 5
Q108: Which amongst the following is not one of the steps for designing competency model?
- A. Revision of data
- B. Conduct the data collection
- C. Select methodology and participants
- D. Examine job description data
Answer
Answer A. Revision of data
Q109: Lancaster says that being honest with your employees and customers can have what effect?
- A. Creating distrust when you admit to mistakes
- B. Reducing profitability, because your competitors are all bluffing to get ahead
- C. Reducing risk, because your employees will be more honest too
- D. Creating loyalty and trust
Answer
Answer D. Creating loyalty and trust
Q110: Which of the following is NOT true about the link between attitudes and behaviour?
- A. Attitudes do not predict behaviour as well as they predict behavioural intentions
- B. Attitudes are infallible predictors of behaviour
- C. Nobody knows whether there is a link between attitudes and behaviour
- D. None of the above
Answer
Answer B. Attitudes are infallible predictors of behaviour
Q111: A common method of measuring attitudes is by using
- A. in-depth interviews
- B. observing people’s behaviour
- C. semantic differential scales
- D. lie detector
Answer
Answer C. semantic differential scales
Q112: The emotional part of an attitude is called___
- A. Affective component
- B. Attitude
- C. Behavioural component
- D. All of the above
Answer
Answer A. Affective component
Q113: The demonstrable skills, knowledge or behaviors that enable employee’s performance are called
- A. Competencies
- B. Job description
- C. Job specification
- D. Job evaluation
Answer
Answer A. Competencies
Q114: The pay plan is based on influence able competencies for companies to focus on
- A. Focal reviews
- B. Unvocal reviews
- C. Vocal reviews
- D. Local reviews
Answer
Answer A. Focal reviews
Q115: The qualitative methods of evaluation does not include
- A. Point method
- B. Factor comparison method
- C. Graphical evaluation
- D. None of above
Answer
Answer D. None of above
Q116: Whereas core competencies tend to refer to areas of special technical and production expertise, distinctive capabilities tend to describe___
- A. excellence in research capabilities
- B. excellence in broader business processes
- C. competitive advantages
- D. None of above
Answer
Answer B. excellence in broader business processes
Q117: What leadership style is used to maintain a strong control in the department?
- A. Laissez- faire
- A. Democratic
- C. Collegial
- D. Autocratic
Answer
Answer A. Laissez- faire
Q118: Which of the following statements best defines the term ‘core competences’?
- A. Capabilities without which the core operations of the organisation cannot be performed
- B. Strategic capabilities that correspond directly to the key factors for success in the industry
- C. Groups of skills and technologies that enable an organisation to provide particular benefits to customers
- D. The key skills workers need to function in a particular job role within the organization
Answer
Answer C. Groups of skills and technologies that enable an organisation to provide particular benefits to customers
Q119: The systems that core competencies focus on are the following, except
- A. business operating
- B. cultural and behavioral
- C. production
- D. sales and marketing
Answer
Answer C. production
Q120: The sample list of core competencies for competitive advantage include the following, except
- A. service training program
- B. employee competency
- C. customer’s product knowledge
- D. business operating
Answer
Answer C. customer’s product knowledge
