Q41: Employers generally use feedback to
- A. employee development
- B. avoid central tendency and biases
- C. rank someone
- D. hire the employee
Answer
Answer A. employee development
Q42: An aim of ‘performance appraisal’ is to
- A. fire the employee
- B. motivate the employee
- C. counsel the employee
- D. hire the employee
Answer
Answer B. motivate the employee
Q43: An evaluation process of employee’s performance, in comparison to set standards is called
- A. performance appraisal
- B. compensation
- C. counseling
- D. design of evaluation
Answer
Answer A. performance appraisal
Q44: Competencies, are characteristics that individuals have and use in appropriate, consistent ways in order to achieve desired___
- A. Skill
- B. Knowledge
- C. Performance
- D. Motivation
Answer
Answer C. Performance
Q45: Who has invented critical incident technique?
- A. John C. Flanagan
- B. Henry fayol
- C. Lancaster
- D. Elton Mayo
Answer
Answer A. John C. Flanagan
Q46: Purpose of developing critical incident technique was___
- A. To understand opinion of worker
- B. To examine what people do
- C. To discuss about problems
- D. To motivate them
Answer
Answer B. To examine what people do
Q47: In___,John C. Flanagan devised an approach he called the critical incident technique, which was used to examine what people do
- A. 1926
- B. 1948
- C. 1954
- D. 1923
Answer
Answer C. 1954
Q48: Who has identified a human trait which considered as competence
- A. McClelland
- B. Robert White
- C. John C. Flanagan
- D. Lancaster
Answer
Answer B. Robert White
Q49: A___suggested that a competency is “an area of knowledge or skill that is critical for producing key outputs.”
- A. McLagan
- B. George Klemp
- C. Dubois
- D. Spencer
Answer
Answer A. McLagan
Q50: In a___based approach, employees’ work results are aligned with achievement of the organization’s strategic objectives, and the contributions of the results are identified in specific, and usually measurable, terms
- A. Skill
- B. Motivation
- C. Knowledge
- D. Competency
Answer
Answer D. Competency
Q51: The long-term success of a___based system depends on the creation, completion, and maintenance of HR records of various types
- A. Skill
- B. Motivation
- C. Knowledge
- D. Competency
Answer
Answer D. Competency
Q52: A competency-based approach___an organization’s bench strength
- A. Improves
- A. Deteriorate
- C. Increse
- D. decrease
Answer
Answer A. Improves
Q53: The development, implementation, and maintenance of a competency- based approach demand significant commitment of organizational___
- A. Resources
- B. Technology
- C. workforce
- D. Policies
Answer
Answer A. Resources
Q54: What are the basic Components of Competency?
- A. Knowledge, Skill, Attitude
- B. Motivation, performance, reward
- C. Recognition, promotion, compensation
- D. Physical attributes, Technical skill, behavioral skill
Answer
Answer A. Knowledge, Skill, Attitude
Q55: Observation, Interviews, Diaries, Questionnaires Critical Incident Techniques, Customer Contact Maps are the Job___technique
- A. Evaluation
- B. Analysis
- C. Expansion
- D. Enrichment
Answer
Answer B. Analysis
Q56: Competence is not performance but is a state of being, a qualification to perform, Competence is not process input, Competence is not process output, Competence is not a trait, Competence is not capability or ability, Competence is not a motivational attitude are the___of competency
- A. Myths
- B. Reality
- C. Facts
- D. Above all
Answer
Answer A. Myths
Q57: Competence’ and competency the___
- A. same
- B. different
- C. opposite
- D. Above all
Answer
Answer B. different
Q58: A___refers to the range of skills which are satisfactorily performed, while competencies refers to the behavior adopted in competent performance
- A. Competences
- B. Skill
- C. knowledge
- D. Attitude
Answer
Answer A. Competences
Q59: The concept of core competencies was originally devised by
- A. Michael E. Porter
- B. John Dunning and John Child
- C. C. K. Prahalad and Gary Hamel
- D. Jay B. Barney
Answer
Answer C. C. K. Prahalad and Gary Hamel
Q60: Which of the following is the definition of competence?
- A. All of the experiences collected over a lifetime
- B. A process whereby humans collectively create and regulate social reality
- C. The discriminatory response of an organism to a stimulus
- D. The ability to monitor one’s behavior as it unfolds
Answer
Answer A. All of the experiences collected over a lifetime
Q61: Which of the following statements is true about competence?
- A. If a person has process competence, he or she will automatically have performative competence
- B. Each person must choose between process competence and performative competence; it’s impossible to have both
- C. Performative competence refers to the ability to produce appropriate communication while process competence refers to the cognitive activity necessary to generate performance
- D. Performative competence refers to the ability to pretend to be someone you aren’t
Answer
Answer C. Performative competence refers to the ability to produce appropriate communication while process competence refers to the cognitive activity necessary to generate performance
Q62: The centrality of an attitude reflects
- A. person’s degree of negative or positive feelings about an object
- B. the extent to which an attitude is related to a person’s other attitudes
- C. the extent to which an attitude is part of a person’s concept of self
- D. the attitude’s resistance to change
Answer
Answer C. the extent to which an attitude is part of a person’s concept of self
Q63: He is not formally dressed up in the office. He may be casual at work too. This is an example of___bias in performance appraisal
- A. Halo effect
- B. central tendency
- C. Horn effect
- D. Stereo typing
Answer
Answer C. Horn effect
Q64: If a worker has few absence, his supervisor might give him a high rating in all other reason work this is an example of___bias in performance appraisal
- A. Halo effect
- B. Central tendency
- C. Horn effect
- D. Stereotyping
Answer
Answer C. Horn effect
Q65: A professor with a view to play it safe, might give a class grade near the equal to B, regardless of the differences in individual performances. This is an example of___bias in performance appraisal
- A. Halo effect
- B. Central tendency
- C. Horn effect
- D. Stereo typing
Answer
Answer B. Central tendency
Q66: Training information system included
- A. Training aids
- B. Internal and external faculty
- C. Training resources
- D. Training needs
Answer
Answer D. Training needs
Q67: Feedback and counseling involves
- A. discuss the steps the employee can take for movement
- B. provide support
- C. give critical and supporting feedback
- D. all of the above
Answer
Answer D. all of the above
Q68: Objectives of training is
- A. Increased morale
- B. Increased productivity
- C. Favorable reaction to change
- D. All of the above
Answer
Answer D. All of the above
Q69: Performance management is viewed as a process carried out as a(n)
- A. once-a-year task
- B. twice-a-year activity
- C. ongoing process or cycle
- D. None of the above
Answer
Answer C. ongoing process or cycle
Q70: The term performance rating system stands for
- A. a grade or score concerning the overall performance
- B. the information about the extent to which the work objectives were met
- C. the past objectives of the organization
- D. the achievements for a period of one year
Answer
Answer A. a grade or score concerning the overall performance
Q71: Performance appraisal aims at
- A. goals of employee
- B. goals of organization
- C. both a & b
- D. neither a nor b
Answer
Answer C. both a & b
Q72: Which of the following is not an aim of performance appraisal
- A. Performance development
- B. Work satisfaction
- C. Training
- D. Work satisfaction
Answer
Answer C. Training
Q73: ___is not a step of performance appraisal
- A. Communicating standards
- B. Comparing actual with standards
- C. Discussing the results
- D. Adjusting the standards
Answer
Answer D. Adjusting the standards
Q74: When the actual performance of the employees are measured hen it will be compared with
- A. Standard performance
- B. Other members
- C. Previous performance
- D. Group performance
Answer
Answer A. Standard performance
Q75: The actual performance is compared with the standard performance –
- A. identify the gap
- B. give them training
- C. improve performance
- D. all of the above
Answer
Answer A. identify the gap
Q76: Communicating the___to the employees is necessary so that they can
- A. perform accordingly rewards
- B. standards
- C. Awards
- D. Targets
Answer
Answer D. Targets
Q77: ___is to identify the strengths and weaknesses of employees to place right men on right ob
- A. Recruitment
- B. Performance appraisal
- C. Selection
- D. Feedback
Answer
Answer B. Performance appraisal
Q78: ___is not included in the advantages of performance appraisal
- A. Compensation
- B. Communication
- C. Selection
- D. Motivation
Answer
Answer C. Selection
Q79: ___method is used to have a detailed evaluation of an employee from all the perspectives
- A. BARS
- B. Assessment center
- C. MBO
- D. 360 degree
Answer
Answer C. MBO
Q80: Which of the following is not a performance appraisal biases
- A. Halo effect
- B. Central tendency
- C. Personal biases
- D. Wrong survey
Answer
Answer D. Wrong survey
