Business Communication Online MCQ Set 22

QN01. Which of the following statements about resumes is not true?

1. One of the advantages to a functional resume is that employers can see what you can do for them.
2. The chronological approach is the most common way to organize a resume.
3. The chronological approach emphasizes a list of skills and accomplishments.
4. In a chronological resume, the "Work Experience" section dominates and is placed in the most prominent slot.

Answer

(C)The chronological approach emphasizes a list of skills and accomplishments.

QN02. Which of the following statements about teleconferencing is true?

1. It offers speed, lower cost, and increased access to other employees.
2. It overcomes time zone barriers and provides a hard copy of the message.
3. It is best for informational meetings, but is ineffective for negotiation.
4. It replaces short memos or phone calls that need no response.

Answer

(C)It is best for informational meetings, but is ineffective for negotiation.

QN03. Which of the following statements about the body of a formal report is not true?

1. The body contains the proof; the detailed information needed to support your conclusions and recommendations.
2. In general, provide only enough detail in the body to support your conclusions and recommendations.
3. The body section follows the introduction.
4. Conclusions must never be placed in the body, but always in a separate section.

Answer

(D)Conclusions must never be placed in the body, but always in a separate section.

QN04. Which of the following statements about the direct approach is not true?

1. The direct approach saves time and makes the rest of the report easy to follow.
2. The direct approach produces a more forceful report.
3. The direct approach leads with a summary of your key findings, conclusions, and recommendations.
4. The direct approach is best for a skeptical audience.

Answer

(D)The direct approach is best for a skeptical audience.

QN05. Which of the following statements about the question-and-answer period is not true?

1. Try to maintain some control of the question-and-answer period by establishing some ground rules up front.
2. The question-and-answer period gives you a chance to emphasize points you made earlier.
3. When someone poses a question, keep your attention on the general audience, not on that individual.
4. Defuse a hostile question by paraphrasing the question and asking the questioner to confirm that you've understood it correctly.

Answer

(C)When someone poses a question, keep your attention on the general audience, not on that individual.

QN06. Which of the following statements is not accurate?

1. In a high-context country like China, businesspeople avoid public conflict.
2. In a high-context country like Japan, executives avoid confrontation and debate.
3. In a high-context country like China, businesspeople do not want to back down from their position.
4. In a high-context country like Canada, businesspeople typically enjoy confrontation and debate.

Answer

(D)In a high-context country like Canada, businesspeople typically enjoy confrontation and debate.

QN07. Which of the following statements is not true of follow-up letters?

1. A follow-up letter can demonstrate that you're sincerely interested in working for the organization.
2. If your application letter and resume fail to bring a response within a month, follow up with a second letter to keep your file alive.
3. Even if you receive a letter acknowledging your application, send a follow-up letter three months later to show you are still interested.
4. All the above statements are true.

Answer

(D)All the above statements are true.

QN08. Which of the following statements is not true of long formal reports?

1. In the "Conclusions" section, place an analysis of what the findings mean.
2. In the "Recommendations" section, place your opinions about the course of action that should be taken.
3. In the "Summary" section, place the key findings of your report.
4. All the above statements are true.

Answer

(D)All the above statements are true.

QN09. Which of the following statements is not true?

1. In Bulgaria people indicate "no" by nodding their heads up and down.
2. In Italy people indicate "no" by clasping both hands.
3. In Japan people indicate "no" by moving their right hand.
4. In Canada people indicate "no" by shaking their heads back and forth.

Answer

(B)In Italy people indicate "no" by clasping both hands.

QN10. Which of the following statements is not true?

1. To collaborate with audience members, you need maximum participation.
2. If your purpose is to inform your audience, you need little interaction with them.
3. To persuade your audience, you require a moderate amount of participation.
4. All three purposes require the same audience interaction.

Answer

(D)All three purposes require the same audience interaction.

QN11. Which of the following statements is not true?

1. You can ease disappointment in a bad-news message by using positive words rather than negative, counterproductive words.
2. When using the indirect approach to delivering bad-news, the reasons behind the situation should be given after the bad news itself.
3. When delivering bad-news messages, it is critical to be sensitive to the feelings and state of mind of your audience.
4. When you use language that conveys respect and avoids an accusing tone, you protect your audience's pride.

Answer

(B)When using the indirect approach to delivering bad-news, the reasons behind the situation should be given after the bad news itself.

QN12. Which of the following statements is not true?

1. Persuasive messages are generally longer than routine messages.
2. Persuasive messages influence audiences who are inclined to resist.
3. Your credibility takes on extra importance in persuasive messages.
4. All the above are true.

Answer

(D)All the above are true.

QN13. Which of the following statements is not true?

1. In Sweden, audiences tend to focus on theoretical questions and strategic implications.
2. In Germany, verify any figures you use, and make sure they are exact.
3. In France, using an aggressive hard-sell technique would probably antagonize your audience.
4. In the United States, audiences are usually concerned with ethical matters.

Answer

(D)In the United States, audiences are usually concerned with ethical matters.

QN14. Which of the following statements is not true?

1. Proposals are not legally binding.
2. A proposal is a special type of analytical report used to get products, plans, or projects accepted by outside business or government clients.
3. Justification reports are used to persuade top management to approve a product or course of action.
4. Trouble-shooting reports are one type of problem-solving report.

Answer

(A)Proposals are not legally binding.

QN15. Which of the following statements is not true?

1. A descriptive synopsis tells what the report is about, using only moderately greater detail than the table of contents.
2. An example of an informative synopsis is "Sales of super-premium ice cream make up 11 percent of the total ice cream market."
3. An example of an informative synopsis is "This report contains information about super-premium ice cream and its share of the market."
4. An informative synopsis presents the main points of the report in the order they appear in the text.

Answer

(C)An example of an informative synopsis is "This report contains information about super-premium ice cream and its share of the market."

QN16. Which of the following statements is not true?

1. An executive summary is a fully developed "mini" version of the report.
2. An executive summary can use the direct or indirect approach.
3. An executive summary is a prose table of contents that outlines the main points of a report.
4. An executive summary may contain headings, transitions, and even visual aids.

Answer

(C)An executive summary is a prose table of contents that outlines the main points of a report.

QN17. Which of the following steps is not part of the planning process for routine messages?

1. Investigate to learn exactly what your audience needs to know.
2. Analyze your purpose.
3. Open with a "hook" to capture the reader's interest.
4. Adapt your message to your readers.

Answer

(C)Open with a "hook" to capture the reader's interest.

QN18. Which of the following tips for conducting a mock interview is bad advice?

1. Work with a tape recorder to overcome voice problems.
2. Practise sitting in an attentive position, rarely using hand gestures.
3. Videotape the mock interview and evaluate it.
4. Have a friend critique your performance.

Answer

(B)Practise sitting in an attentive position, rarely using hand gestures.

QN19. Which of the following topics is usually not included in the "Introduction" section of a formal report?

1. Sources and methods
2. Problem/purpose
3. Synopsis
4. Report organization

Answer

(C)Synopsis

QN20. Which of the following types of interviews is not likely to be held on campus by a recruiter?

1. Screening interview
2. Video interview
3. Selection interview
4. All of the above are likely not to be held on campus by the recruiter.

Answer

(D)All of the above are likely not to be held on campus by the recruiter.

QN21. Which of the following types of margin and line justification are easiest to read?

1. Flush right with a ragged left margin
2. Flush left with a ragged right margin
3. Justified (flush on the left and flush on the right)
4. Centered

Answer

(B)Flush left with a ragged right margin

QN22. Which of the following variables is considered by computer-calculated readability formulas?

1. Organization of ideas
2. Number of syllables
3. Sentence structure
4. Appearance of the message on the page

Answer

(B)Number of syllables

QN23. Which of the following will help you learn to communicate across cultures?

1. Learn general intercultural communication skills.
2. Learn how to handle both written and oral communication.
3. Learn about the cultures in which you plan to do business.
4. All of the above are true.

Answer

(D)All of the above are true.

QN24. Which of the following will not help overcome ethnocentrism?

1. Acknowledge cultural distinctions and differences.
2. Avoid assumptions about the other culture.
3. Learn the language of the other culture.
4. Don't be judgmental about the other culture.

Answer

(C)Learn the language of the other culture.

QN25. Which of these are potential sources of conflict?

1. Power struggles
2. Poor communication
3. Competition for scarce resources
4. All of the above

Answer

(D)All of the above

QN26. Which of these are strategies for using transitional elements?

1. Echo a word or phrase from a previous paragraph or sentence.
2. Use a pronoun that refers to a noun used previously.
3. Use connecting words: nevertheless, however, in addition.
4. All of the above.

Answer

(D)All of the above.

QN27. Which of these can be a constructive feature of conflict in a team?

1. Helps everyone get to know each other
2. Always leads to good results
3. Puts everyone on an equal basis
4. Increases involvement of all team members

Answer

(D)Increases involvement of all team members

QN28. Which of these is not a type of listening?

1. Critical listening
2. Empathic listening
3. Informational listening
4. Integrative listening

Answer

(D)Integrative listening

QN29. Which of these prefatory parts is least likely to be used?

1. Letter of authorization
2. Letter of transmittal.
3. Title page
4. Title fly

Answer

(D)Title fly

QN30. Which of these questions does not need to be asked about visual aids?

1. Is the visual necessary?
2. Is the visual accurate?
3. Is the visual properly documented?
4. Does the visual show primary rather than secondary information?

Answer

(D)Does the visual show primary rather than secondary information?

QN31. Which of these sections does not belong in the body of a proposal?

1. Work plan
2. Proposed approach
3. Statement of qualifications
4. Overview of approach

Answer

(D)Overview of approach

QN32. Which of these sentences is the least likely to establish an image of confidence in your audience?

1. "With our support, this plan will work."
2. "Let's get immediate approval on this."
3. "I believe . . .."
4. "It seems to me that."

Answer

(D)"It seems to me that."

QN33. Which of these statements does not apply to an organization's formal communication network (that is, the organization's flow chart)?

1. The chart indicates lines of authority.
2. Each box represents a link in the chain of command.
3. Communication moves only up or down, not across.
4. Each line represents a formal channel for the transmission of messages.

Answer

(C)Communication moves only up or down, not across.

QN34. Which of these statements is not true?

1. The average speaker can deliver about 125-150 words a minute.
2. The average speaker can deliver about one paragraph per minute.
3. The average speaker can deliver in an hour the equivalent of 20-25 double-spaced pages.
4. All the above statements are true.

Answer

(D)All the above statements are true.

QN35. Which of these statements is true?

1. People remember half of what's said during a 10-minute conversation, and forget half of that within 48 hours.
2. People remember less than half of what's said during a 10-minute conversation, and forget two thirds of that within 48 hours.
3. People remember two thirds of what's said during a 10-minute conversation, and forget one third of that within 48 hours.
4. People remember only half of what's said during a 10-minute conversation, and forget half of that within 48 hours.

Answer

(D)People remember only half of what's said during a 10-minute conversation, and forget half of that within 48 hours.

QN36. Which of these topics is not included in the introduction of a formal proposal?

1. Report organization
2. Scope
3. Proposed approach
4. Background or statement of problem

Answer

(C)Proposed approach

QN37. Which one of the following statements about the direct approach is not true?

1. Readers might wonder why you didn't present alternatives.
2. It undermines your credibility.
3. Your readers could criticize your report as superficial if you focus on recommendations at the beginning.
4. If your readers have reservations about your credibility, strong statements at the beginning may intensify their resistance.

Answer

(B)It undermines your credibility.

QN38. Which sentence does not show a positive tone?

1. We apologize for inconveniencing you during the remodelling.
2. We will be happy to exchange merchandise that is returned in good condition.
3. The performance in this office can be improved by tightening up cost controls.
4. Your vacuum cleaner will be ready in three weeks.

Answer

(A)We apologize for inconveniencing you during the remodelling.

QN39. Which sentence illustrates the "you" attitude?

1. So that your order can be completed promptly, please send another copy of the requisition.
2. We offer the printer cartridges in three colors: black, blue, and green.
3. We are pleased to announce our new flight schedule from Atlanta to New York, which is any hour on the hour.
4. All of the above. This does not illustrate the "you" attitude.

Answer

(A)So that your order can be completed promptly, please send another copy of the requisition.

QN40. Which topics should not be introduced by an interviewer?

1. Pregnancy, any health conditions, or disabilities not related to job performance
2. Your religious affiliation
3. Children or child-care arrangements
4. All the above are topics that should not be asked in an interview.

Answer

(D)All the above are topics that should not be asked in an interview.

QN41. Which word does not show gender bias?

1. Nurse
2. Businessman
3. Man-made
4. Foreman

Answer

(A)Nurse

QN42. While you may not have the time or interest to learn about every culture, you can adapt to any culture by using all of the following techniques except

1. emphasize common ground.
2. increase your cultural sensitivity.
3. take responsibility for communication.
4. learn that people are typical of their race and gender.

Answer

(D)learn that people are typical of their race and gender.

QN43. You should review a document at least three times; which of the following is not one of the purposes of the review?

1. One pass to choose the channel and medium
2. One pass for style and readability
3. One pass for mechanics and format
4. One pass for content and organization

Answer

(A)One pass to choose the channel and medium