Business Communication Online MCQ Set 21

QN01. Which of the following is a complex sentence?

1. Morale has improved in the past year.
2. Profits have increased in the past year, and although you may question Gerald's conclusions, you must admit that his research is thorough.
3. Morale has improved in the past year, and employee turnover has been low.
4. Although the company lost money last year, prospects for next year look promising.

Answer

(D)Although the company lost money last year, prospects for next year look promising.

QN02. Which of the following is a fact about resumes?

1. The purpose of a resume is to list all your skills and abilities.
2. Your resume will be read carefully by an interested employer.
3. The more information you present about yourself the better.
4. Your resume probably has less than 45 seconds to make an impression.

Answer

(D)Your resume probably has less than 45 seconds to make an impression.

QN03. Which of the following is a recommended activity in your search for employment?

1. Network with people in your field.
2. Stay abreast of business and financial news.
3. Research specific companies.
4. All of the above are recommended activities in your search for employment.

Answer

(D)All of the above are recommended activities in your search for employment.

QN04. Which of the following is an example of an effective statement on a resume?

1. "Handled all customer complaints and resolved all product order discrepancies"
2. "Won a trip to Europe for opening the most new customer accounts in my department"
3. "Member of special campus task force to resolve student problems with cafeteria assignments."
4. "Responsible for developing a new filing system"

Answer

(B)"Won a trip to Europe for opening the most new customer accounts in my department"

QN05. Which of the following is an example of something that you could do to make your business writing more effective?

1. Replace the phrase "prior to the start of" with the word "before".
2. Replace the word "repeat" with the phrase "repeat again" for greater emphasis
3. Replace the phrase "modern equipment" with "modern up-to-date equipment" for greater emphasis.
4. Replace the word "fundamentals" with the phrase "basic fundamentals" for greater emphasis.

Answer

(A)Replace the phrase "prior to the start of" with the word "before".

QN06. Which of the following is correct?

1. 50 precent
2. Acording to
3. Sincerely
4. definately

Answer

(C)Sincerely

QN07. Which of the following is not a characteristic of a business document that has used design elements effectively?

1. Balance
2. Consistency
3. Restraint
4. Tone

Answer

(D)Tone

QN08. Which of the following is not a characteristic of psychographics?

1. Occupation
2. Personality
3. Lifestyle
4. Attitudes

Answer

(A)Occupation

QN09. Which of the following is not a common problem that can cause poor organization of a message?

1. Getting ideas mixed up
2. Including irrelevant material
3. Using brainstorming techniques
4. Taking too long to get to the point

Answer

(C)Using brainstorming techniques

QN10. Which of the following is not a disadvantage of working in teams?

1. Some team members may be free riders.
2. Some team members may be uninterested in the outcome.
3. A team may develop groupthink.
4. Some team members may have a hidden agenda.

Answer

(B)Some team members may be uninterested in the outcome.

QN11. Which of the following is not a feature of effective workplace writing?

1. Audience-centred
2. Purposeful
3. Dramatic
4. Concise

Answer

(C)Dramatic

QN12. Which of the following is not a feature of media richness?

1. Ability to facilitate feedback
2. Ability to use written text
3. Ability to convey a message by means of more than one visual cue
4. Ability to establish personal focus

Answer

(B)Ability to use written text

QN13. Which of the following is not a key component of a resume?

1. Academic credentials.
2. Employment history.
3. Name and address.
4. Names of previous supervisors

Answer

(D)Names of previous supervisors

QN14. Which of the following is not a main purpose of employee performance reviews?

1. helping employees to create a plan of action.
2. giving employees feedback on their efforts in meeting job requirements.
3. emphasizing and clarifying job requirements.
4. determine whether or not an employee is entitled to a Christmas bonus.

Answer

(D)determine whether or not an employee is entitled to a Christmas bonus.

QN15. Which of the following is not a result of increased globalization and workforce diversity?

1. An understanding of the laws in other countries.
2. A need to communicate with people who speak different languages.
3. Enhanced professional image
4. An awareness of different business practices around the world.

Answer

(C)Enhanced professional image

QN16. Which of the following is not a situation requiring bad news messages about company operations?

1. A change in company policy that will have a negative effect on the reader
2. Controversial or unpopular company operations
3. Problems with company performance
4. All these situations require a bad-news message.

Answer

(D)All these situations require a bad-news message.

QN17. Which of the following is not a strategy for defining the main idea?

1. Storyteller's tour
2. Question-and-answer chain
3. Random list
4. Outline

Answer

(D)Outline

QN18. Which of the following is not a technique for revising for clarity?

1. Impose parallelism.
2. All are techniques for revising for clarity.
3. Divide overly long sentences.
4. Rewrite hedging sentences.

Answer

(B)All are techniques for revising for clarity.

QN19. Which of the following is not a technique for revising for clarity?

1. Correct dangling modifiers.
2. Reword long noun sequences.
3. Moderate your enthusiasm.
4. Use the "you" attitude.

Answer

(D)Use the "you" attitude.

QN20. Which of the following is not a technique for revising for conciseness?

1. Use the "you" attitude.
2. Delete unnecessary words and phrases.
3. Shorten long words and phrases.
4. Eliminate redundancies.

Answer

(A)Use the "you" attitude.

QN21. Which of the following is not a tool that is actively used in the technological workplace?

1. Extranets
2. Streamlined forms
3. E-mail
4. Cell phones

Answer

(B)Streamlined forms

QN22. Which of the following is not an abstract word?

1. Green
2. Productivity
3. Tradition
4. Progress

Answer

(A)Green

QN23. Which of the following is not an advantage of working in teams?

1. Increased acceptance of a solution
2. Increased savings for the organization
3. Increased information and knowledge
4. Increased diversity of views

Answer

(B)Increased savings for the organization

QN24. Which of the following is not one of the five phases of decision making?

1. Conflict
2. Repetition
3. Orientation
4. Brainstorming

Answer

(B)Repetition

QN25. Which of the following is not one of the headings of an FCR worksheet?

1. Conclusions
2. Recommendations
3. Facts
4. Findings

Answer

(C)Facts

QN26. Which of the following is not one of the steps in the three-step writing process?

1. Brainstorming
2. Completing
3. Writing
4. Planning

Answer

(A)Brainstorming

QN27. Which of the following is not true of cultural differences?

1. The greater the difference between the sender's culture and the receiver's culture, the greater the chance for misunderstanding.
2. Effective intercultural communication depends on recognizing the ways in which people differ.
3. Use the "golden rule" when communicating across cultures; that is, treat others the way you would like to be treated.
4. Ignorance of cultural differences can cause Canadians to act improperly when abroad.

Answer

(C)Use the "golden rule" when communicating across cultures; that is, treat others the way you would like to be treated.

QN28. Which of the following is not true?

1. Good organization helps your audience accept your message.
2. Good organization helps your audience respond to your message.
3. Good organization saves your audience time.
4. Good organization helps your audience understand your message.

Answer

(B)Good organization helps your audience respond to your message.

QN29. Which of the following is passive?

1. John should not have rented the office without my approval.
2. Without my approval in advance, John should not have rented the office.
3. John has already rented the office to a client.
4. The office has already been rented.

Answer

(D)The office has already been rented.

QN30. Which of the following is unethical?

1. Avoiding manipulative language
2. Hiding negative information
3. g in good faith
4. Displaying graphic data fairly

Answer

(B)Hiding negative information

QN31. Which of the following might be considered subcultures in Canada?

1. Quebecois
2. Metis
3. hockey fans
4. All of the above

Answer

(D)All of the above

QN32. Which of the following pairs do not illustrate a euphemism?

1. Elderly/"old people"
2. High-calorie food/"high-energy food"
3. Used cars/"resale cars"
4. Cheap merchandise/"bargain prices"

Answer

(A)Elderly/"old people"

QN33. Which of the following phrases should not be used in the close of a bad-news message?

1. "We hope you will continue to do business with us."
2. "If you have further questions, please write."
3. Avoid all these phrases.
4. "I trust our decision is satisfactory."

Answer

(C)Avoid all these phrases.

QN34. Which of the following questions should you not ask the interviewer during a job interview?

1. How would you define your organization's managerial philosophy?
2. What are the major responsibilities of the job?
3. Why has the company been under so much media scrutiny lately?
4. Does the organization have any plans for new products or new acquisitions?

Answer

(C)Why has the company been under so much media scrutiny lately?

QN35. Which of the following sentences should not be used in a bad-news message?

1. Your letter reached me yesterday.
2. Please recheck the enclosed statement.
3. We're sorry for your inconvenience.
4. The merchandise was broken during shipping.

Answer

(C)We're sorry for your inconvenience.

QN36. Which of the following statements about a formal report style is not true?

1. When you write in a formal style, you use no jokes, no similes or metaphors, and very few colourful adjectives or adverbs.
2. When you write in a formal style, you impose a certain distance between you and your readers.
3. When you write in a formal style, you use "I" and "you."
4. When you write in a formal style, you remain businesslike, unemotional, and objective.

Answer

(C)When you write in a formal style, you use "I" and "you."

QN37. Which of the following statements about follow-up messages is not true?

1. A request for a time extension may be sent if you receive a job offer while other interviews are still pending.
2. A letter of acceptance should be sent within one day of receiving an offer.
3. A letter of inquiry can be sent within two weeks of the interview if you are not advised of the interviewer's decision.
4. A thank-you message should be sent within two days after the interview.

Answer

(B)A letter of acceptance should be sent within one day of receiving an offer.

QN38. Which of the following statements about handling questions is not true?

1. You can maintain control by suggesting a time limit for questions before the question-and-answer period begins.
2. One way to defuse hostility in a questioner is to paraphrase the question and ask to ensure that you've understood it correctly.
3. Focus your attention on the individual asking the question.
4. All the above statements are true.

Answer

(D)All the above statements are true.

QN39. Which of the following statements about persuasive messages is not true?

1. Competing requests are plentiful.
2. Written media are always best for persuasive messages.
3. An external persuasive message is one of the most difficult tasks you can undertake.
4. All the above are true.

Answer

(C)An external persuasive message is one of the most difficult tasks you can undertake.

QN40. Which of the following statements about proposals is not true?

1. Formal proposals contain many of the same components as formal reports.
2. A copy of the RFP may be omitted and referred to in the letter of transmittal.
3. A formal proposal may have a copy of the RFP instead of a letter of authorization.
4. All the above statements are true.

Answer

(D)All the above statements are true.