Business Communication Online MCQ Set 17

QN01. Which of the following indicates the correct sequence of the elements of communication in the communication process?

  1. Sender, Receiver, Channel, Message, Feedback
  2. Receiver, Feedback, Sender, Message, Channel
  3. Sender, Channel, Message, feedback, Receiver
  4. Sender, Message, Channel, Receiver, Feedback
Answer

(D) Sender, Message, Channel, Receiver, Feedback

QN02. Which of the following is / are 7 Cs of presentation?

  1. Clarity
  2. Conciseness
  3. Candidness
  4. All the above
Answer

(D) All the above

QN03. Which of the following is /are element of body of a business report?

  1. Glossary
  2. Cover letter
  3. Recommendation
  4. Executive summery
Answer

(C) Recommendation

QN04. Which of the following is /are not 7Cs of presentation?

  1. Clarity
  2. Consideration
  3. Concreteness
  4. Collectiveness
Answer

(D) Collectiveness

QN05. Which of the following is a basic part of report?

  1. Cover
  2. Recommendation
  3. Title page
  4. Glossary
Answer

(B) Recommendation

QN06. Which of the following is characteristic of a chronological resume?

  1. Appropriate for experienced candidates
  2. Mentions most recent job or qualification first
  3. Appropriate when education and experience are unrelated to the job applied for
  4. Both a & b
Answer

(D) Both a & b

QN07. Which of the following is not a basic part of report?

  1. Introduction
  2. Discussion
  3. Executive summery
  4. Glossary
Answer

(D) Glossary

QN08. Which of the following is not a component of attitude?

  1. Affective
  2. Cognitive
  3. Openness
  4. Intentional
Answer

(C) Openness

QN09. Which of the following is not a compulsory part of a business letter?

  1. Salutation
  2. Close
  3. Attention line
  4. Body
Answer

(B) Close

QN10. Which of the following is not a type of business letter?

  1. Business enquiry
  2. Sales letter
  3. Quotations
  4. Reference letter.
Answer

(D) Reference letter.

QN11. Which of the following is not an element of back matters of business report?

  1. Appendix
  2. List of references
  3. Bibliography
  4. Conclusion
Answer

(D) Conclusion

QN12. Which of the following is not an element of front matters of business report?

  1. Introduction
  2. Cover letter
  3. Acknowledgement
  4. Table of contents
Answer

(A) Introduction

QN13. Which of the following is/are barriers of listening?

  1. Sluggishness
  2. Premature evaluation
  3. External distractions
  4. All of these.
Answer

(D) All of these

QN14. Which of the following is/are business letters?

  1. Refusal letter
  2. Customer relation letter
  3. Order status letter
  4. All of these.
Answer

(D) All of these.

QN15. Which one is an effective audio-visual communication.

  1. Cinema.
  2. Television.
  3. Drama
  4. All the above.
Answer

(D) All the above.

QN16. While giving an interview, be — in your salary expectations.

  1. Modest
  2. Unrealistic
  3. Realistic
  4. None of the above
Answer

(A) Modest

QN17. Written communication doesn't includes

  1. Reports
  2. Forms.
  3. Notice.
  4. None of these.
Answer

(D) None of these.

QN18. Wrong decoding means:

  1. Badly worded message
  2. Message sent to wrong receiver
  3. Interpreted meaning is different from intended message
  4. Message sent by wrong sender
Answer

(C) Interpreted meaning is different from intended message

QN19. "Internal communication" refers to

  1. letters from insiders to people outside the organization.
  2. exchange of information and ideas within an organization.
  3. e-mail communication.
  4. letters from outsiders to people inside the organization.
Answer

(B) exchange of information and ideas within an organization.

QN20. A formal work plan usually includes the following elements except

  1. review of project assignments, schedules, and resource requirements.
  2. discussion of tasks to be accomplished.
  3. primary and secondary sources.
  4. statement of the problem.
Answer

(C)primary and secondary sources.

QN21. A successful resume conveys seven qualities that employers seek; which of the following is not one of them?

  1. Thinking in terms of results
  2. Being paid a salary commensurate with your abilities and responsibilities
  3. Being well-rounded
  4. Knowing how to get things done
Answer

(B)Being paid a salary commensurate with your abilities and responsibilities

QN22. A successful resume conveys seven qualities that employers seek; which of the following is not one of them?

  1. Having personal standards of excellence
  2. Showing signs of career progress
  3. Being flexible and willing to try new things
  4. All the above are qualities that employers seek.
Answer

(D)All the above are qualities that employers seek.

QN23. A well-written summary has the following characteristics except

  1. it must be comprehensive and balanced.
  2. the content must be accurate.
  3. it supports a recommendation.
  4. the report structure must be clear.
Answer

(C)it supports a recommendation.

QN24. All of the following are features of the direct approach for routine messages except

  1. use the middle to explain details and justify the request.
  2. open with a "hook" to capture the reader's interest.
  3. close by requesting a specific action and concluding cordially.
  4. place your main idea (the request) in the opening.
Answer

(B)open with a "hook" to capture the reader's interest.

QN25. All of the following are good advice about tone except

  1. avoid obsolete and pompous language.
  2. avoid long sentences.
  3. avoid preaching and bragging.
  4. avoid humor.
Answer

(B)avoid long sentences.

QN26. All of the following are good ways to give constructive feedback except

  1. offering feedback on things that are not controllable by the recipient
  2. keeping feedback impersonal and job related.
  3. focusing on particular behaviours; feedback should be specific rather than general.
  4. making feedback well timed; there should be only a short interval between the recipient's behaviour and the feedback.
Answer

(A)offering feedback on things that are not controllable by the recipient

QN27. All of the following are important to conducting productive meetings except

  1. selecting the participants.
  2. planning the purpose.
  3. providing refreshments.
  4. setting and following an agenda.
Answer

(C)providing refreshments.

QN28. All of the following are logical fallacies except

  1. ethical dilemmas.
  2. attacking your opponent.
  3. begging the question.
  4. hasty generalization.
Answer

(A)ethical dilemmas.

QN29. All of the following are questions to consider during the first pass through a draft except

  1. Have you covered all your points in the most logical order?
  2. Are the most important ideas developed adequately?
  3. Is there a good balance between the general and the specific?
  4. What score does the Fog Index give it?
Answer

(D)What score does the Fog Index give it?

QN30. All of the following are questions to consider during the first pass through a draft except

  1. Have you provided enough support and double-checked the facts?
  2. Do you need to add anything?
  3. Is it concise?
  4. Would the message be more convincing if it were arranged in a different sequence?
Answer

(C)Is it concise?

QN31. All of the following are strategies to use if your message will displease your audience except

  1. close cordially.
  2. open with the main point.
  3. in the body give reasons that justify a negative answer.
  4. open with a neutral statement.
Answer

(B)open with the main point.

QN32. All of the following are suggestions for writing condolence messages except

  1. write in your own words.
  2. keep reminiscences brief.
  3. write about special qualities of the deceased.
  4. quote poetic passages and other formal phrases suitable for the occasion.
Answer

(D)quote poetic passages and other formal phrases suitable for the occasion.

QN33. All of the following messages are likely to please your audience except

  1. providing routine information as part of your regular business.
  2. announcing a price cut.
  3. granting an adjustment.
  4. accepting an invitation.
Answer

(A)providing routine information as part of your regular business.

QN34. All of the following will help you send an effective on-the-job e-mail message except

  1. copying a wide distribution list on your e-mail note.
  2. using the medium to share information rather than deliver tragic news or e-mail.
  3. writing audience-centred messages.
  4. making your message worth reading and easy to follow.
Answer

(A)copying a wide distribution list on your e-mail note.

QN35. All of these are measures to resolve conflict except

  1. openness--getting feelings out in the open before dealing with the main issues.
  2. proaction--dealing with minor conflict before it becomes major conflict.
  3. communication--getting those involved in conflict to participate in resolving it.
  4. determination--making sure your viewpoint prevails.
Answer

(D)determination--making sure your viewpoint prevails.

QN36. All of these are measures to resolve conflict except

  1. alliance--getting parties to fight together against an "outside force"
  2. research--seeking factual reasons for the problem before seeking solutions.
  3. flexibility--not letting the team get locked into a position before considering other solutions.
  4. decisiveness--making sure a decision is made.
Answer

(D)decisiveness--making sure a decision is made.

QN37. All these are guidelines to effective communication except

  1. adopt an audience-centered approach.
  2. create lean and efficient messages.
  3. improve your speed at writing messages.
  4. foster an open communication climate.
Answer

(C)improve your speed at writing messages.

QN38. An interview proceeds through three stages; which is not one of them?

  1. The decision
  2. The question-and-answer session
  3. The warm-up
  4. The close
Answer

(A)The decision

QN39. Business writers use what type of design elements to provide visual clues to the importance of various ideas and their relationships?

  1. White space and headings
  2. Comparison or contrast, illustration, cause and effect, problem-solution, and classification.
  3. Correctness and effectiveness
  4. Content and organization
Answer

(A)White space and headings

QN40. Cultural diversity is

  1. a shared system of symbols, attitudes, beliefs, expectations, and norms for behaviour.
  2. the process of sending and receiving messages between people of different cultures.
  3. the degree to which a population is made up of people from various national, ethnic, racial, and religious backgrounds.
  4. the pattern of physical cues and implicit understandings that conveys meaning between two members of the same culture.
Answer

(C)the degree to which a population is made up of people from various national, ethnic, racial, and religious backgrounds.

ed010d383e1f191bdb025d5985cc03fc?s=120&d=mm&r=g

DistPub Team

Distance Publisher (DistPub.com) provide project writing help from year 2007 and provide writing and editing help to hundreds student every year.