Business Communication Online MCQ Set 15

QN01. Communication between HR manager and salesman is an example of:

  1. Horizontal communication
  2. Lateral communication
  3. Diagonal communication
  4. Vertical communication
Answer

(C) Diagonal communication

QN02. Communication is a _________

  1. one way process
  2. Two way process
  3. Three way process.
  4. four way process
Answer

(B) Two way process

QN03. Communication is derived from a Latin word "Communis" which means

  1. Community
  2. Share
  3. Common
  4. Marxist
Answer

(B) Share

QN04. Communication means _________ information, feeling and thoughts, with others.

  1. To receive.
  2. Exchange of.
  3. Conveying.
  4. All the above.
Answer

(B) Exchange of

QN05. Communication meant for changing the attitude of others is known as _________ communication.

  1. Directive
  2. Mass
  3. Persuasive
  4. All the above.
Answer

(C) Persuasive

QN06. Communication problems otherwise known as

  1. Enquire.
  2. Barriers.
  3. Encoding.
  4. Decoding.
Answer

(B) Barriers

QN07. Communication saves time in:

  1. Internal communication.
  2. Interview.
  3. Oral communication.
  4. Schedule.
Answer

(D) Schedule.

QN08. Communication starts with:

  1. Encoding
  2. Sender
  3. Channel
  4. Feedback
Answer

(B) Sender

QN09. Communication through news papers and television are known as:

  1. Group communication
  2. Interpersonal communication
  3. Mass communication
  4. None of these.
Answer

(C) Mass communication

QN10. Communication with superiors involves:

  1. Directions
  2. Orders
  3. Complaints
  4. Instructions
Answer

(C) Complaints

QN11. Comparing to resume, _________ is more academic oriented.

  1. Cover letter
  2. Interview
  3. Curriculum Vitae
  4. Bio-data
Answer

(C) Curriculum Vitae

QN12. Conciseness of message refers to:

  1. Crispness
  2. Comprehensiveness
  3. Specificity
  4. Brevity
Answer

(D) Brevity

QN13. Consideration in a business letter means:

  1. Stressing the "me" attitude
  2. Using first person pronouns
  3. Stressing the "you" attitude
  4. Appealing to the sender's interest
Answer

(C) Stressing the "you" attitude

QN14. Curriculum vitae is known asa.

  1. Personal profile
  2. Personal data sheet
  3. Qualification sheet
  4. All the above
Answer

(D) All the above

QN15. Denotations and Connotations are _________ barriers in communication process.

  1. Physical barriers
  2. Semantic barriers
  3. Encoding barriers
  4. Technical barriers
Answer

(B) Semantic barriers

QN16. Diagonal communication is also known as:

  1. Cross ward communication
  2. Horizontal communication
  3. Vertical communication
  4. Any of the above
Answer

(A) Cross ward communication

QN17. Dialogic listening is also known as:

  1. Empathetic listening
  2. Therapeutic listening
  3. Relational listening
  4. Active listening
Answer

(D) Active listening

QN18. Different components of the presentation that attract the attention of audience are:

  1. Hand-outs
  2. Cue-cards
  3. Attention grabbers
  4. None of these
Answer

(C) Attention grabbers

QN19. Down ward communication and Upward communication are:

  1. Vertical communication
  2. Horizontal communication
  3. Diagonal communication
  4. None of these
Answer

(A) Vertical communication

QN20 letters are also called _________

  1. Collection letters.
  2. Letter of credit.
  3. Compliant letters.
  4. Suggestion letters.
Answer

(A) Collection letters.

QN21. Errors in language, grammar or visual representation of facts take away:

  1. Clarity
  2. Correctness
  3. Crispness
  4. Conciseness
Answer

(B) Correctness

QN22. Evaluation Parameters of Group discussion includes:

  1. Personality
  2. Communication
  3. Leadership
  4. All the above
Answer

(D) All the above

QN23. Examples of oral communication _________

  1. Letter.
  2. E-mail.
  3. Telephone.
  4. Fax.
Answer

(C) Telephone.

QN24. FOGINDEX is used to measure:

  1. Clarity of message
  2. Courtesy of message
  3. Readability of message
  4. All the above.
Answer

(C) Readability of message

QN25. Formal Interview is also known as _________

  1. Planned interview
  2. Unstructured interview
  3. Group interview
  4. None of these
Answer

(A) Planned interview

QN26. Four essential elements of good listening process are:

  1. Attention, Hear, Understand, Respond
  2. Attention, Hear, Understand, Remember
  3. Accept, Hear, Update, Remember
  4. Adopt, Hear, Understand, Respond
Answer

(B) Attention, Hear, Understand, Remember

QN27. Functional coordination is one important reason for communicating with:

  1. Superiors
  2. Peers
  3. Subordinates
  4. Employees' unions
Answer

(B) Peers

QN28. Gestural communication is a _________

  1. Non-Verbal Message.
  2. Direct conversation.
  3. oral communication
  4. Written.
Answer

(A) Non-Verbal Message.

QN29. Gossip and rumour are part of _________ communication.

  1. Formal.
  2. Informal.
  3. Horizontal.
  4. Vertical.
Answer

(B) Informal.

QN30. Grapevine communication is associated with _________ communication.

  1. Formal
  2. Informal
  3. Horizontal
  4. Vertical.
Answer

(B) Informal

QN31. Horizontal communication flows through _________

  1. Face-to-face discussion.
  2. Telephonic talk.
  3. Periodical meeting.
  4. All the above.
Answer

(D) All the above.

QN32. In _________ form of communication, a subordinate is permitted to communicate with the boss of his boss.

  1. Chain
  2. Circular
  3. Inverted V
  4. Wheel
Answer

(C) Inverted V

QN33. In _________ form of communication, all the subordinates of a superior talk to one another through his medium and the superior works as a hub.

  1. Wheel communication
  2. Chain communication
  3. Circular communication
  4. Free flow communication.
Answer

(A) Wheel communication

QN34. In _________ layout of letter, every line begins at left margin and thus makes each paragraph look like a distinct block of message.

  1. Full block
  2. Semi-block
  3. Simplified
  4. All the above.
Answer

(A) Full block

QN35. In _________ speakers' choice of words unintentionally communicates something more than what the actual words state.

  1. Formal Communication
  2. Informal communication
  3. Meta communication
  4. None of these
Answer

(C) Meta communication

QN36. In _________, the receiver holds preconceived notions, which shape the way a receiver decodes the sender’s message.

  1. Discriminative listening
  2. Biased listening
  3. Evaluative listening
  4. Appreciative listening
Answer

(B) Biased listening

QN37. In empathetic communication, we can:

  1. Probe
  2. Respond to the feelings
  3. Interpret
  4. advice
Answer

(B) Respond to the feelings

QN38. Informal communication is otherwise known as _________ communication.

  1. Grapevine.
  2. Lateral.
  3. Visual.
  4. Horizontal.
Answer

(A) Grapevine.

QN39. It involves how we say something in different pitch, tone and voice modulation such as slow or fast.

  1. Kinesics
  2. Proxemics
  3. Time language
  4. Paralanguage
Answer

(D) Paralanguage

QN40. Lateral communication is between

  1. Superior and subordinate.
  2. Same cadre of personal.
  3. Subordinate and superior.
  4. Among all.
Answer

(B) Same cadre of personal.

ed010d383e1f191bdb025d5985cc03fc?s=120&d=mm&r=g

DistPub Team

Distance Publisher (DistPub.com) provide project writing help from year 2007 and provide writing and editing help to hundreds student every year.