Business Communication Online MCQ Set 14

QN01. _________ is a document sent with your resume to provide additional information on your skills and experience.

1. Hand-outs
2. Curriculum vitae
3. Application letter
4. Sales letter

Answer

(B) Curriculum vitae

QN02. _________ is a kind of written announcement that is distributed to a large number of people to convey any commercial or non-commercial message at minimum time, costs and efforts.

1. Memo
2. Notice
3. Circular
4. Publicity

Answer

(C) Circular

QN03. _________ is a person’s belief about his’ or her chances of successfully accomplishing a specific task.

1. Self esteem
2. Self perception
3. Self concept
4. Self Efficacy

Answer

(D) Self Efficacy

QN04. _________ is a systematic oral exchange of information, views and opinions about a topic, issue, problem or situation among members of a group who share certain common objectives.

1. Presentation
2. Group discussion
3. Group interview
4. All of these

Answer

(B) Group discussion

QN05. _________ is also known as Non-directed interview.

1. Structured
2. Unstructured
3. Depth
4. Exit

Answer

(B) Unstructured

QN06. _________ is also referred to as critical/judgmental listening

1. Discriminative listening
2. Biased listening
3. Evaluative listening
4. Appreciative listening

Answer

(C) Evaluative listening

QN07. _________ is an assigned communication for a purpose and for specific receiver or reader.

1. Report
2. Memos
3. Letters
4. Circulars

Answer

(A) Report

QN08. _________ is done by drawing a list of the items of business to be transacted at the meeting.

1. Minutes.
2. Resolution.
3. Invitation.
4. Agenda.

Answer

(D) Agenda

QN09. _________ is exchange of messages between two persons such as conversation, dialogue, interview etc.

1. Soliloquies
2. Interpersonal communication
3. Intrapersonal communication
4. Mass communication.

Answer

(B) Interpersonal communication

QN10. _________ is talking to oneself in one's own mind such as soliloquies, asides in dramatic work etc.

1. Dialogue
2. Interpersonal communication
3. Intrapersonal communication
4. Unilateral communication.

Answer

(C) Intrapersonal communication

QN11. _________ is the interpretation of sensory data so as to gather meaningful ideas.

1. Sensation
2. Retention
3. Perception
4. Cognition

Answer

(C) Perception

QN12. _________ is the process of exchanging messages between a seller and a customer.

1. Organisational communication
2. Business Communication
3. Managerial communication
4. Professional communication

Answer

(B) Business Communication

QN13. _________ is the study of body physical movements.

1. Kinesics
2. Proxemics
3. Time language
4. Paralanguage

Answer

(A) Kinesics

QN14. _________ is the wordless form of communication which takes the form of postures, body language ,facial expressions, eye contacts, tension, breathing and tones etc.

1. Verbal communication
2. Garbage communication
3. Informal communication
4. Non-Verbal communication

Answer

(D) Non-Verbal communication

QN15. _________ listening occurs when you go beyond what is being said and try to fathom what is not being said.

1. Deep
2. Passive
3. Full
4. Discriminative

Answer

(A) Deep

QN16. _________ Means how our voice stress, pause, sigh etc. communicates.

1. Paralanguage
2. Body language
3. Gestures
4. Proxemics

Answer

(A) Paralanguage

QN17. _________ means the position in which you hold your body when standing or sitting.

1. Gestures
2. Postures
3. Paralanguage
4. Proxemics

Answer

(B) Postures

QN18. _________ presentations include talks, seminars, proposals, workshops, conferences, and meetings the presenter or presenters share their expertise, and information is exchanged.

1. Informative
2. Persuasive
3. Image building
4. Decision making

Answer

(A) Informative

QN19. _________ refers to mental disturbances

1. Coherence
2. Notion
3. Distraction
4. Psychological noise

Answer

(C) Distraction

QN20. _________ refers to the amount of space that individuals naturally maintain between each other.

1. Chronemics
2. Gestures
3. Proxemics
4. None of these.

Answer

(C) Proxemics

QN21. _________ takes place when you listen to only those things that you want to hear or to those that you interested

1. Discriminative listening
2. Biased listening
3. Selective Listening
4. Appreciative listening

Answer

(D) Appreciative listening

QN22. _________ tells how our body communicates.

1. Paralanguage
2. Kinesics
3. Chronemics
4. Proxemics

Answer

(B) Kinesics

QN23. A _________ focuses on your skills and experience, rather than on your chronological Work history

1. Functional resume
2. Mini resume
3. Combination resume
4. Chronological resume

Answer

(A) Functional resume

QN24. A _________ includes rules for forming compound words, abbreviating technical terms, and writing unusual or difficult words

1. Appendix
2. List of references
3. Bibliography
4. Glossary

Answer

(D) Glossary

QN25. A _________ is also known as a 'cover letter'

1. Resume
2. Curriculum vitae
3. Application letter
4. Sales letter

Answer

(C) Application letter

QN26. A _________ letter should be organized like sales letter

1. Resume
2. Curriculum vitae
3. Application letter
4. All the above

Answer

(C) Application letter

QN27. A _________ Starts by listing your work history, with the most recent position listed first.

1. Functional resume
2. Mini resume
3. Combination resume
4. Chronological resume

Answer

(D) Chronological resume

QN28. A circular is a form of _________

1. Oral communication.
2. Face-to-face communication.
3. Group communication.
4. Visual communication.

Answer

(C) Group communication.

QN29. A GD is highly structured because:

1. It is coordinated by a moderator
2. It measures group communication skills
3. Members have to listen to the views of others
4. The topic, time and number of participants are all decided in advance

Answer

(D) The topic, time and number of participants are all decided in advance

QN30. A message may be understood by an average educated person, if FOGINDEX is:

1. More than 15
2. Less than 15
3. Negative
4. Zero

Answer

(B) Less than 15

QN31. A report prepared in a prescribed form and presented according to an established procedure is _________ report

1. Formal.
2. Informal.
3. Statutory.
4. General.

Answer

(A) Formal

QN32. A resume summarizes the following:

1. Strengths and weaknesses
2. Personality
3. Education and experience
4. Hobbies

Answer

(C) Education and experience

QN33. A summary of your educational and academic backgrounds as well as teaching and research experience, publications, presentations, awards, honours and affiliations.

1. Resume
2. Curriculum vitae
3. Application letter
4. Hand-outs

Answer

(B) Curriculum vitae

QN34. A synopsis of the most relevant professional experiences you have for the particular job for which you are applying.

1. Resume
2. Curriculum vitae
3. Application letter
4. Hand-outs

Answer

(A) Resume

QN35. According to Proxemics (space language), zones are classified into _________ categories

1. 3
2. 4
3. 5
4. 6

Answer

(B) 4

QN36. According to Richard Fitch, in communication process 90% belongs to _________

1. Formal communication
2. Non-verbal communication
3. Informal communication
4. Oral communication

Answer

(B) Non-verbal communication

QN37. Advantage of written communication

1. Save time.
2. Save money.
3. Permanent record.
4. Neat.

Answer

(C) Permanent record.

QN38. All of the following are examples of verbal communication EXCEPT:

1. Email
2. symbols
3. Telephone calls
4. Text messaging

Answer

(B) symbols

QN39. All the following are principles of business letter writing, except:

1. Consideration
2. Correctness
3. Conciseness
4. Concurrency

Answer

(D) Concurrency

QN40. An Agenda prepared in connection with _________

1. Meeting.
2. Business tours.
3. Exhibition.
4. Personal notes.

Answer

(A) Meeting