Business Communication Online MCQ Set 13

QN01. What kind of information should be included in a resume

  1. work experience.
  2. education.
  3. affiliation and membership.
  4. letter of recommendation.
Answer

(B)education.

QN02. How to make audio-visual communication effective?

  1. the pictures are colourful.
  2. clearly written.
  3. speak politely
  4. silent.
Answer

(A)the pictures are colourful.

QN03. The inside address should be written

  1. below the salutation.
  2. above the heading.
  3. above the salutation.
  4. above the date.
Answer

(C)above the salutation.

QN04. Messieurs

  1. a French term meaning gentlemen
  2. used in singular.
  3. is a title like Doctor
  4. many.
Answer

(A)a French term meaning gentlemen

QN05. Face-to-face communication is a ______________

  1. visual communication.
  2. direct conversation.
  3. oral communication
  4. written.
Answer

(B)direct conversation.

QN06. ______________ communication is the most popular means of transmitting message.

  1. written
  2. oral.
  3. visual.
  4. face-to-face.
Answer

(B)oral.

QN07. Margin to a letter is like ______________

  1. frame of a picture.
  2. evidence for the communication.
  3. engine to a machine.
  4. borders.
Answer

(A)frame of a picture.

QN08. Bad Listeners will make ______________ communication

  1. good.
  2. bad.
  3. excellent.
  4. rather favorable.
Answer

(B)bad.

QN09. ______________ is the essential aspect of communication

  1. enclosure.
  2. letter.
  3. telephone.
  4. feedback.
Answer

(D)feedback.

QN10. ______________ is impersonal and professional

  1. counselling
  2. advice
  3. suggestion
  4. warning
Answer

(A)counselling

QN11. ______________ Communication is unsuitable for lengthy message.

  1. oral.
  2. written.
  3. vertical.
  4. audio visual.
Answer

(A)oral.

QN12. Contents of offers and quotation are ______________

  1. details of product.
  2. pleasing tone.
  3. request for price.
  4. request for traders information.
Answer

(A)details of product.

QN13. The letter should be based on ______________

  1. I attitude.
  2. you attitude.
  3. we attitude.
  4. my attitude.
Answer

(B)you attitude.

QN14. Bold colour in a report implies ______________

  1. emphasis.
  2. attention.
  3. power.
  4. traditional.
Answer

(C)power.

QN15. The participants of a board meeting are ______________

  1. member.
  2. directors.
  3. member and directors.
  4. outsiders
Answer

(A)member.

QN16. A report given by a secretary to the Marketing Director may be called as ______________

  1. formal.
  2. informal.
  3. oral.
  4. personal.
Answer

(A)formal.

QN17. A report prepared and presented according to the form and procedure laid down law is called a ______________

  1. law report.
  2. procedure report.
  3. company report.
  4. statutory report.
Answer

(A)law report.

QN18. Dunning letters are also called ______________

  1. collection letters.
  2. letter of credit.
  3. compliant letters.
  4. Suggestion letters.
Answer

(A)collection letters.

QN19. ______________ stands for mental health

  1. morale.
  2. motivation.
  3. co-operation.
  4. coordination.
Answer

(A)morale.

QN20. An informal report is usually in the form of a ______________ communication.

  1. person to person.
  2. many to one.
  3. one to many.
  4. company to company.
Answer

(A)person to person.

QN21. ______________ the sources of information is a kind of spadework.

  1. analyzing.
  2. investigating.
  3. making outline.
  4. writing report.
Answer

(B)investigating.

QN22. ______________ is an integrated user-machine system.

  1. management information system.
  2. executive system.
  3. decision making system.
  4. knowledge based system.
Answer

(A)management information system.

QN23. ______________ is the physical part of the computer

  1. software.
  2. human ware.
  3. firmware.
  4. hardware.
Answer

(D)hardware.

QN24. ______________ is used at the end of a sentence which expreses a strong feeling.

  1. colon.
  2. exclamation mark.
  3. semi colon.
  4. the colon.
Answer

(B)exclamation mark.

QN25. Bio-data is enclosed with the following letter ______________

  1. sales letter.
  2. application letter.
  3. complaint letter.
  4. collection letter.
Answer

(B)application letter.

QN26. Written communication includes

  1. reports & forms.
  2. interviews.
  3. film.
  4. speaking.
Answer

(A)reports & forms.

QN27. Pictures, slides, films fall under

  1. body languages.
  2. audio-visual communication.
  3. reporting.
  4. visual communication.
Answer

(B)audio-visual communication.

QN28. Grapevine communication is associated with ______________ communication.

  1. formal
  2. informal
  3. horizontal
  4. vertical.
Answer

(B)informal

QN29. Empathy leads to ______________

  1. greater receptivity.
  2. more involvement.
  3. greater focus.
  4. causality.
Answer

(C)greater focus.

QN30. One of the following directly relates to provision of credit ______________

  1. current account.
  2. savings account.
  3. recurring deposit.
  4. discounting bills.
Answer

(C)recurring deposit.

QN31. _________ and testimonials are important because they express the opinion of others the applicant's suitability for a position.

  1. References.
  2. Qualification.
  3. Service certificate.
  4. Letters.
Answer

(A) References

QN32. _________ are our body parts especially arms, legs, hands and head convey meaning.

  1. Gestures
  2. Proxemics
  3. Time language
  4. Paralanguage
Answer

(A) Gestures

QN33. _________ are used by an organisation as a means of having written records of established practices such as instructions on how to undertake specific tasks and work policies.

  1. Manuals
  2. Memos
  3. Letters
  4. All the above
Answer

(A) Manuals

QN34. _________ are usually the least formal method of written communication within the workplace and will usually include various notices or information relating to welfare and safety issues;

  1. Manuals
  2. Memos
  3. Letters
  4. Circulars
Answer

(A) Manuals

QN35. _________ Communication can be inward or outward:

  1. Vertical communication
  2. Horizontal communication
  3. Internal communication
  4. External communication
Answer

(D) External communication

QN36. _________ communication refers to the communication between a superior and a subordinate through scalar chain.

  1. Wheel communication
  2. Chain communication
  3. Circular communication
  4. Free flow communication.
Answer

(B) Chain communication

QN37. _________ in communication increases credibility of the sender of message

  1. Clarity
  2. Correctness
  3. Concreteness
  4. Consideration
Answer

(C) Concreteness

QN38. _________ indicates the hierarchy of topics and their sequences.

  1. Appendix
  2. List of references
  3. Bibliography
  4. Table of contents
Answer

(D) Table of contents

QN39. _________ Involves how we arrange personal space and what we arrange in it

  1. Kinesics
  2. Proxemics
  3. Time language
  4. Paralanguage
Answer

(B) Proxemics

QN40. _________ is a communication which contains the decision of the meeting.

  1. Amendment.
  2. Resolution.
  3. Debate.
  4. Minutes.
Answer

(D) Minutes

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