QN01. When Respected Sir is the salutation the appropriate complimentary clause is ______________
- Yours sincerely.
- Yours faithfully.
- Yours affectionately.
- Yours lovingly.
Answer
(A)Yours sincerely.
QN02. Post script appears in a letter ______________
- in the beginning.
- in the middle.
- in the end.
- never appears.
Answer
(D)never appears.
QN03. Sources of information ______________
- old files.
- observation.
- meeting.
- all the above.
Answer
(D)all the above.
QN04. The aim of______________ should be the organization's betterment.
- order.
- warning.
- suggestion.
- Counseling.
Answer
(A)order.
QN05. ______________ is quite often a physical barrier to communication
- noise.
- interpretation of words.
- by passed instruction.
- all of the above.
Answer
(A)noise.
QN06. All the media available can be broadly classified into ______________ groups.
- two.
- three.
- four.
- five.
Answer
(C)four.
QN07. Colours also have a ______________ effect.
- psychological.
- physiological.
- sociological.
- socio psychological.
Answer
(A)psychological.
QN08. Facial expressions and gestures are known as ______________
- face to face communication.
- oral communication.
- both 1 & 2.
- Multimedia communication.
Answer
(B)oral communication.
QN09. List of items of business to be considered at a meeting is called as ______________
- agenda.
- dividend.
- prospectus.
- reports.
Answer
(C)prospectus.
QN10. ______________ is done by drawing a list of the items of business to be transacted at the meeting.
- minutes.
- resolution.
- invitation.
- agenda.
Answer
(D)agenda.
QN11. The official record of the proceeding of a meeting is called ______________
- minutes.
- notice.
- both 1 & 2.
- notes.
Answer
(A)minutes.
QN12. Marine insurance is effected FPA. FPA denotes ______________
- free of particular average.
- free of particular assignment.
- free of partial average.
- Fare of particular assignment.
Answer
(C)free of partial average.
QN13. The effort to influence the attitudes, feeling or beliefs is ______________
- instruction.
- persuasion.
- suggestion.
- motivation.
Answer
(B)persuasion.
QN14. ______________s a basic management tool used in decision-making.
- business letter.
- report.
- document.
- specific reports.
Answer
(B)report.
QN15. ______________ is a device by which losses suffered by a few are shared by many.
- insurance.
- cheque.
- finance.
- risk bearer.
Answer
(A)insurance.
QN16. ______________ is usually indicated if anything is to be attached to a letter.
- appendix.
- annexures.
- index.
- enclosures.
Answer
(D)enclosures.
QN17. When superiors provide directions to their subordinates regarding what to do, which is known as ______________ communication
- upward.
- horizontal.
- downward.
- lateral.
Answer
(C)downward.
QN18. Informal communication network within the organization is known as ______________
- interpersonal communication.
- intrapersonal communication
- mass communication.
- grapevines.
Answer
(D)grapevines.
QN19. ______________ is an authoritative communication
- order.
- persuasion.
- advice.
- counseling.
Answer
(A)order.
QN20. Examples of oral communication ______________
- letter.
- e-mail.
- telephone.
- fax.
Answer
(C)letter.
QN21. Normal salutation in chairman's speech will be
- Ladies and Gentlemen.
- Dear Sir.
- Respected Sir.
- Madame.
Answer
(A)Ladies and Gentlemen.
QN22. Gestures is an example for
- body language.
- grammar.
- speeches.
- written.
Answer
(A)body language.
QN23. Lateral communication is between
- superior and subordinate.
- same cadre of personal.
- subordinate and superior.
- Among all.
Answer
(B)same cadre of personal.
QN24. Conciseness means ______________
- brevity.
- courtesy.
- coherence.
- convincing.
Answer
(B)courtesy.
QN25. The possibility of misunderstanding at any step ______________
- brain drain.
- output.
- channel.
- medium.
Answer
(A)brain drain.
QN26. ______________ implies respect for the readers point of view.
- consideration.
- order.
- courtesy.
- none.
Answer
(D)none.
QN27. Audio-Visual communication is ______________
- sight.
- sound.
- both (a) & (b).
- noise.
Answer
(C)both (a) & (b).
QN28. ________________ is the information or ideas the sender wants to give the receiver
- input.
- channel.
- message.
- output.
Answer
(A)input.
QN29. Blue colour refers ______________
- sincerity.
- traditional.
- danger.
- faith.
Answer
(A)sincerity.
QN30. A report is a basic management tool used in ______________
- personality development.
- decision making.
- individual development.
- Self motivation.
Answer
(A)personality development.
QN31. ______________ reports are related to a single occasion or situation.
- special.
- periodic.
- informal.
- formal.
Answer
(A)special.
QN32. The minute books are the ______________ book of the company.
- subsidiary.
- statutory.
- obligatory.
- secondary.
Answer
(B)statutory.
QN33. Letter of credit is issued ______________
- by bank.
- by supplier.
- by customer.
- By public.
Answer
(D)By public.
QN34. Clearance sales refer to ______________
- sale of pure chemicals.
- sale of detergents.
- sale of food products.
- Sale of chemicals.
Answer
(B)sale of detergents.
QN35. The effective business letter must be ______________
- sender oriented.
- reader oriented.
- company oriented.
- business oriented.
Answer
(B)reader oriented.
QN36. ______________ is the list of words used in the reports.
- conclusion.
- glossary.
- index.
- reference.
Answer
(B)glossary.
QN37. ______________ is in finished form.
- data.
- system.
- information.
- character.
Answer
(C)information.
QN38. ______________ is the set of instructions given to the computers.
- hardware.
- software.
- human ware.
- firmware.
Answer
(B)software.
QN39. ______________ is the process of arriving at agreement through consultation
- consensus.
- grapevine.
- informal.
- braindrain.
Answer
(A)consensus.
QN40. Which one is not a component of a business letter
- envelope.
- salutation.
- subject.
- complimentary close.
Answer
(A)envelope.
