Business Communication Online MCQ Set 11

QN01. Communication network in any organization is ______________

  1. internal & external.
  2. verbal & written.
  3. oral & non-verbal.
  4. feedback.
Answer

(A)internal & external.

QN02. Informal communication is otherwise known as ______________

  1. person to person communication.
  2. internal communication.
  3. external communication.
  4. Authoritative communication.
Answer

(B)internal communication.

QN03. Minutes of resolutions is only resolutions ______________

  1. recorded.
  2. development.
  3. decision-making.
  4. authenticated.
Answer

(A)recorded.

QN04. Minutes of a meeting are usually prepared by ______________

  1. secretary.
  2. chairman.
  3. shareholder.
  4. laymen.
Answer

(A) secretary.

QN05. The value mail e-mail, video conferencing etc some of the ______________ based media of communication.

  1. computer.
  2. traditional.
  3. science.
  4. rules.
Answer

(C)science.

QN06. A circular is a form of ______________

  1. oral communication.
  2. face-to-face communication.
  3. group communication.
  4. visual communication.
Answer

(A)oral communication.

QN07. ______________ means giving a particular bias to the reality

  1. abstracting.
  2. slanting.
  3. inferring.
  4. information.
Answer

(B)slanting.

QN08. Business letter must possess the quality of ______________

  1. coherence.
  2. incompleteness.
  3. faultiness.
  4. jargons.
Answer

(A)coherence.

QN09. ______________ report can be denied at any time.

  1. oral report.
  2. written report.
  3. business report.
  4. formal report.
Answer

(A)oral report.

QN10. ______________ reports are related to a single occasion or situation.

  1. non-recurrent reports.
  2. investigative reports.
  3. special reports.
  4. formal reports.
Answer

(C)special reports.

QN11. EDP stands for ______________

  1. enterpreneurial development programme.
  2. electronic data processing.
  3. electronic data passing.
  4. electronic data patroning.
Answer

(B)electronic data processing.

QN12. ______________ is something written after the letter is closed.

  1. copy distribution.
  2. enclosures.
  3. postscripts.
  4. reference.
Answer

(C)postscripts.

QN13. The minimum number of members necessary for a meeting is called as ______________

  1. quorum.
  2. resolution.
  3. proxy.
  4. prospectus.
Answer

(A)quorum.

QN14. Effective communication can only be achieved when ______________

  1. the audience is understood.
  2. feedback is encouraged.
  3. thoughts are organized.
  4. systematic delivery of speech.
Answer

(A)the audience is understood.

QN15. A motivated worker does not need much ______________

  1. supervision.
  2. encouragement.
  3. advice.
  4. suggestion.
Answer

(A)supervision.

QN16. The downward communication flow from

  1. a subordinate to a superior.
  2. a subordinate to a subordinate.
  3. a superior to a superior.
  4. a superior to a subordinate.
Answer

(D)a superior to a subordinate.

QN17. Telephonic conversation is a

  1. verbal communication.
  2. non-verbal communication.
  3. visual communication.
  4. written.
Answer

(B) non-verbal communication. See why Telephonic conversation is a non-verbal communication.

QN18. Salutation

  1. comes above inside address.
  2. begins at left hand margin of the letter.
  3. comes at the end of the letter.
  4. comes in body of the letter.
Answer

(B)begins at left hand margin of the letter.

QN19. Physical Barriers to communication are ______________

  1. time and distance.
  2. interpretation of words.
  3. denotations.
  4. connotations.
Answer

(A)time and distance.

QN20. Appropriate salutation for an application is ______________

  1. My Dear Sir.
  2. Sir.
  3. Dear Sir.
  4. Sir Mr. X.
Answer

(B)Sir.

QN21. Subscription of a letter ______________

  1. contains principal message.
  2. contains name and address of the receiver.
  3. contains name and address of the sender.
  4. Place and date.
Answer

(B)contains name and address of the receiver.

QN22. The usual forms of greetings used for unmarried women ______________

  1. Mr.
  2. Miss.
  3. Madam.
  4. Gentlemen.
Answer

(B) Miss
Use “Miss” when addressing young girls and women under 30 that are unmarried.
Ms.: Use “Ms.” when you are not sure of a woman’s marital status, if the woman is unmarried and over 30 or if she prefers being addressed with a marital-status neutral title..

QN23. ______________ is a more powerful agent of persuasion and control.

  1. speaker.
  2. receiver.
  3. speech.
  4. decoder.
Answer

(A)speaker.

QN24. Effective advice ______________

  1. is both man-oriented & work oriented.
  2. is given in the workers interest.
  3. promotes understandings.
  4. all the above.
Answer

(D)all the above.

QN25. The reimbursement of expenses is generally made by the ______________

  1. principal.
  2. agent.
  3. subordinate.
  4. owner.
Answer

(C)subordinate.

QN26. The official record of the proceeding of a meeting is known as ______________

  1. agenda.
  2. minutes.
  3. prospectus.
  4. report.
Answer

(A)agenda.

QN27. A concise and accurate record of the proceedings at a meeting is called as ______________

  1. resolution.
  2. minutes.
  3. invoice.
  4. agenda
Answer

(A)resolution.

QN28. Organization Theory is written by ______________

  1. William Scott.
  2. Newman & summer.
  3. Matthews.
  4. James.
Answer

(A)William Scott.

QN29. Circular letter is meant for ______________

  1. communication.
  2. personal communication.
  3. secret communication.
  4. Informal communication.
Answer

(A)communication.

QN30. CWO stands for ______________

  1. cash with offer.
  2. cash with order.
  3. cash with option.
  4. cash with opinion.
Answer

(B)cash with order.

QN31. ______________ reports are prepared and presented at regular and prescribed intervals

  1. periodic reports.
  2. special reports.
  3. informal reports.
  4. non-periodical reports.
Answer

(A)periodic reports.

QN32. ______________ should come as a logical conclusion to investigation and analysis

  1. recommendations.
  2. suggestion.
  3. inferences.
  4. conclusions.
Answer

(C)inferences.

QN33. ______________ system monitors and control physical processes.

  1. process.
  2. transaction.
  3. operations.
  4. office automation.
Answer

(A)process.

QN34. ______________ is an important element in all business letters

  1. signature.
  2. letter head.
  3. salutation.
  4. complimentary close.
Answer

(C)salutation.

QN35. Language used in essay writing is ______________

  1. simple.
  2. difficult.
  3. confidential.
  4. ambiguous.
Answer

(A)simple.

QN36. Words that have more than one meaning are called as ______________

  1. equivocal terms.
  2. jargon.
  3. trigger wards.
  4. biased language.
Answer

(A)equivocal terms.

QN37. ______________ channel of communication called the grapevine.

  1. formal.
  2. informal.
  3. horizontal.
  4. vertical.
Answer

(B)informal.

QN38. Reports from the subordinates to the superiors take the form of

  1. upward communication.
  2. downward communication.
  3. face-to-face communication.
  4. visual communication.
Answer

(A)upward communication.

QN39. Communication means ______________ information, feeling and thoughts, with others.

  1. to receive.
  2. exchange of.
  3. conveying.
  4. all the above.
Answer

(B)exchange of.

QN40. Audio-Visual communication is most suitable for mass ______________ and mass ______________

  1. publicity & education.
  2. policies & political.
  3. save & store.
  4. Publicity & policies.
Answer

(A)publicity & education.

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