QN01. Communication is a ______________
- one way process.
- two way process.
- three way process.
- four way process.
Answer
(B)two way process.
QN02. Communication saves time in
- internal communication.
- interview.
- oral communication.
- schedule.
Answer
(C)oral communication.
QN03. Realizing the potential of the self is part of the
- communication development.
- language development.
- skill development.
- personality development.
Answer
(D)personality development.
QN04. The term communis derived from ______________ word.
- Greek.
- Latin.
- Chinese.
- English.
Answer
(B)Latin.
QN05. Posters fall under ______________ communication.
- oral.
- visual.
- written.
- spoken.
Answer
(B)visual.
QN06. On the ______________ it is possible to get immediate feedback
- letter.
- telephone.
- e-mail.
- fax.
Answer
(B)telephone.
QN07. A group discussion of a real life situation with in a training environment is ______________
- discussion.
- listening.
- case study method.
- all of the above.
Answer
(A)discussion.
QN08. The information the receiver gets is called ______________
- message.
- output.
- input.
- source.
Answer
(A)message.
QN09. Communication is the ______________ of business.
- Backbone.
- life blood.
- nervous system.
- both (1) & (2).
Answer
(A)Backbone.
QN10. ______________ are welcome, for it is not obligatory to accept them.
- suggestion.
- order.
- courtesy.
- complaint.
Answer
(A)suggestion.
QN11. ______________ refers to the special language of a trade.
- jargon
- expression.
- colloquialism.
- suggestion.
Answer
(A)jargon
QN12. Audio-Visual communication is most suitable for mass ______________ and mass ______________
- publicity & education.
- policies & political.
- save & store.
- Education & political.
Answer
(A)publicity & education.
QN13. Interpretation of data is followed by ______________
- recommendation.
- suggestion.
- conclusions.
- complaint.
Answer
(B)suggestion.
QN14. Gray colour refers ______________
- confidence & wisdom.
- cheerfulness & vigour.
- life & coolness.
- danger.
Answer
(A)confidence & wisdom.
QN15. Communication in an organization should ideally flow ______________
- from top to bottom.
- from bottom to top.
- both ways.
- horizontally.
Answer
(A)from top to bottom.
QN16. Press reports refers to ______________
- reports in newspapers.
- reports through letters.
- oral communication.
- written communication.
Answer
(B)reports through letters.
QN17. A collection letter is associate with ______________
- debtors.
- creditors.
- company.
- customers.
Answer
(A)debtors.
QN18. Statutory Report is ______________
- an informal report.
- not having legal sanction.
- always a statistical report.
- Formal report.
Answer
(A)an informal report.
QN19. Motivation can be achieved through ______________ incentives.
- Monetary.
- social.
- non-monetary.
- legal.
Answer
(A)Monetary.
QN20. The exit communication takes place when an employee ______________the organization.
- enter into.
- learning from.
- both. (1 & 2 ).
- leaves.
Answer
(A)enter into.
QN21. ______________ is a very conscious process of communication
- warning.
- order.
- action.
- education.
Answer
(D)education.
QN22. ______________ means the right use of putting in points or stops in writing.
- exclamation.
- semi colon.
- comma.
- full stop.
Answer
(D)full stop.
QN23. ______________ is the main part of the report.
- conclusion.
- recommendations.
- description.
- references.
Answer
(C)description.
QN24. The most important part of the letter is
- the heading.
- date.
- body of the letter.
- post script.
Answer
(C)body of the letter.
QN25. ______________ system provides expert advice for operational chores.
- business.
- operation support.
- end user systems.
- expert systems.
Answer
(D)expert systems.
QN26. ______________ computers operates by measuring.
- analog.
- digital.
- hybrid.
- main frame.
Answer
(A)analog.
QN27. An ______________ report can be denied at any time
- oral.
- written.
- special.
- informal.
Answer
(A)oral.
QN28. The American style of writing the date in business letter starts with ______________
- day.
- month.
- year.
- time.
Answer
(B)month.
QN29. An effort to influence the attitude and feeling of others is ______________
- persuasion.
- suggestion.
- advice.
- appreciation.
Answer
(A)persuasion.
QN30. The main objective of communication is
- information and persuasion.
- skill and personality development.
- control and management.
- need.
Answer
(A)information and persuasion.
QN31. The communication cycle, the process of re translation of signals into ideas is called
- encoding.
- decoding.
- response.
- feedback.
Answer
(B)decoding.
QN32. A memo is an example for
- internal communication.
- external communication.
- lateral communication.
- Written communication.
Answer
(A)internal communication.
QN33. Informal communication is otherwise known as ______________ communication.
- grapevine.
- lateral.
- visual.
- horizontal.
Answer
(A)grapevine.
QN34. The inside address is typed ______________
- right hand side.
- left hand side.
- right hand bottom.
- last.
Answer
(A)right hand side.
QN35. Good punctuation will not involve ______________
- rereading.
- ambiguity.
- both.
- misunderstanding.
Answer
(C)both.
QN36. Information about its products is ______________ information.
- external.
- internal.
- planning.
- deciding.
Answer
(B)internal.
QN37. Warning can be ______________
- general or specific
- specific.
- particular.
- Completely general.
Answer
(A)general or specific
QN38. ______________ may be less important for small business
- letter-writing.
- telephone.
- e-mail.
- fax.
Answer
(A)letter-writing.
QN39. ______________ is the process of arriving at agreement through consultation
- consensus.
- horizontal.
- vertical.
- upward.
Answer
(A)consensus.
QN40. The letter of acknowledgement ______________
- provides a record.
- shows courtesy.
- avoids misunderstanding.
- serves all the above purposes.
Answer
(D)serves all the above purposes.
