Study and prepare Business Communication Objective Set 9 for your online assignments and/or exam.
1. The handshake that conveys confidence is
a. Limp
b. Firm
c. Loose
d. Double
Answer: b. Firm
Q2. The whole concept of achieving success begins with how you ______
a. Behave
b. Think
c. Work
d. All of the above
Answer: d. All of the above
Q3. The ________ body of the presentation should be broken into short and clear units
a. Main
b. Middle
c. Upper
d. Lower
Answer: a. Main
Q4. The following is (are) the most effective ways of communication.
a. Verbal
b. Non verbal
c. Written
d. All of the above
Answer: c. Written
Q5. The _____ of business letter is called layout.
a. Body
b. Content
c. Pattern
d. All of the above
Answer: c. Pattern
Q6. Goals help us to ________
a. Communicate
b. Success
c. Work
d. Motivate
Answer: a. Communicate
Q7. Good communication matters in business because ________.
a. everyone communicates for a living
b. it’s impossible to work in an office setting without communicating by writing or orally
c. it reflects who you are professionally
d. all of the above
Answer: d. all of the above
Q8. What type of software would a writer use to produce a slide show for a meeting?
a. Database application
b. Presentational application
c. Spreadsheet application
d. Personal information application
Answer: b. Presentational application
Q9. Which of following is a true stsement about e-mail?
a. E-mail changes only the message.
b. E-mail changes only the way the message is delivered.
c. E-mail changes both the way the message is delivered and the message.
d. Email does not change the way the message is delivered and the message
Answer: c. E-mail changes both the way the message is delivered and the message.
Q10. All memo headings should contain the following:
a. MEMO TO, DIVISION, DATE, FROM.
b. DATE, REFERENCE, FROM, FLOOR.
c. DATE, MEMO TO, FROM, PHONE
d. All the above
Answer: d. All the above
Q11. Organizations hiring hundreds of new employees every year must adopt amore —– towards the recruiting process.
a. systematic approach
b. organizational approach
b. direct approach
d. indirect approach
Answer: a. systematic approach
Q12. An effective oral presentation process follows _____ steps.
a. 3
b. 4
c. 5
d. 6
Answer: a. 3
Q13. Collection letter should be written with the assumption that most of the people will:
a. Pay
b. Ignore
c. Not pay
d. Delay
Answer: a. Pay
Q14. One of the fastest ways to ensure your career success is to
a. learn how to design web pages
b. post a persuasive resume online
c develop excellent communication skill
d. invite your boss out to lunch periodically
Answer: c develop excellent communication skill
Q15. Effective communication can ONLY be achieved when:
a. The audience is understood
b. Feedback is encouraged
c. Thoughts are organized
d. All the above
Answer: d. All the above
