Business Communication Objective Set 7

QN1. Example of external Communication

a) Letter from supplier

b) Meeting of employees in purchase department

c) Conversation between a manager and his assistant

d) Telephone call from area manager to branch manager

Answer

Ans: a) Letter from supplier

QN2. A manager would give message about social events to employees using

a) Fax

b) Report

c) Agenda

d) Notice

Answer

Ans: d) Notice

QN3. Which size of business is most likely to use informal communication more regularly

a) Large

b) Medium

c) International

d) Small

Answer

Ans: d) Small

QN4. Which of these are record of a meeting?

a) Agenda

b) Minutes

c) Plans

d) Presentation

Answer

Ans: b) Minutes

QN5. What type of meeting is AGM?

a) Annual General Meeting

b) Asking Group Meeting

c) Altogether Group Meeting

d) Answering General Meeting

Answer

Ans: a) Annual General Meeting

QN6. Which of these is a disadvantage of e-mail as a form of Business Communication?

a) Lack of possible details

b) Limited number of recipients

c) Speed

d) Difficult for receiver to determine the tone

Answer

Ans: d) Difficult for receiver to determine the tone

QN7. What do the letters ENC or ENCs at the end of a business letter mean?

a) Enclosure

b) Encircle

c) Encore

d) Encase

Answer

Ans: a) Enclosure

QN8. A cover letter is

a) Courteous and helpful

b) Unnecessary

c) Considered to be in poor taste

d) Always mailed separately

Answer

Ans: a) Courteous and helpful

QN9. Inquiry letters are letters that

a) Ask for more information

b) Ask for credit

c) Try to reactivate the business

d) Ask for adjustments

Answer

Ans: a) Ask for more information

QN10. Which of the following is NOT a component in the Communication Model?

a) Sender

b) Messenger

c) Encoding

d) Receiver

Answer

Ans: b) Messenger

QN11. What kind of information should be included in a resume?

1. Work experience

2. Education

3. Affiliation & Membership

4. Letter of recommendation

a) All except 1

b) All except 2

c) All except 3

d) All except 4

Answer

Ans: d) All except 4

QN12. What are the common barriers that impede communication?

1. Barriers with people

2. Barriers with words

3. Barriers made by cultural differences

4. Barriers made distance

a) All of above

b) All except 2

c) All except 3

d) All except 4

Answer

Ans: a) All of above

QN13. Which of the following information should be included in minutes?

1. Date & venue of the meeting

2. Decisions made at the meeting

3. Comments from members

4. Action to be taken by the members

a) All of above

b) All except 2

c) All except 3

d) All except 4

Answer

Ans: a) All of above

QN14. When preparing to write for business purposes , the 4 Ps include

1. Personal

2. Position

3. Polite

4. Professional

a) All except 1

b) All except 2

c) All except 3

d) All except 4

Answer

Ans: a) All except 1

QN15. Which of the following is NOT a problem when calling for a meeting?

a) Personal Agenda

b) Team spirit

c) Interpersonal conflicts

d) Cultural differences

Answer

Ans: a) Personal Agenda

QN16. What type of software would a writer uses to produce a slide show for a meeting?

a) Database application

b) Presentation application

c) Spreadsheet application

d) Personal information application

Answer

Ans: b) Presentation application

QN17. Which of the following is not a component in Communication model?

1. Sender

2. Messanger

3. Encoding

4. Receiver

a) All of the above

b) All except 1

c) All except 2

d) All except 3

Answer

Ans: c) All except 2

QN18. Which of the following is NOT a problem when calling for a meeting?

a) Personal Agenda

b) Team Spirit

c) Interpersonal Conflicts

d) Cultural Differences

Answer

Ans: a) Personal Agenda

QN19. Which of the following is not an external business written communication?

a) Complaint Letter

b) Curriculum Vitae

c) Memo

d) Enquires letter

Answer

Ans: c) Memo

QN20. Effective communication can only be achieved when

1. The audience is understood

2. Feedback is encouraged

3. Thoughts are organized

a) All of the above

b) All except 1

c) All except 2

d) All except 3

Answer

Ans: a) All of the above

QN21. Although spell checks are useful for identifying misspelled words, it cannot distinguish

a) Words that are spelled correctly but used incorrectly

b) Troublesome words that are misspelled

c) Homonyms that are misspelled

d) Synonyms that are misspelled

Answer

Ans: a) Words that are spelled correctly but used incorrectly

QN22. What should be avoided when engaging in business correspondences?

1. Choppy sentences

2. Passive sentences

3. Bias free language

4. Cliches

a) All except 1

b) All except 2

c) All except 3

d) All except 4

Answer

Ans: c) All except 3

QN23. I invited a friend to come to a street market by my house where they served some real good Japanese food. My friend’s mom wanted to pay for her daughter’s meal, but I insisted on paying for both for meals myself, her mom finally said, OK, as long as we go Dutch next time. What does it means?

a) I pay for your meal

b) You take me with you

c) You let me drive you there

d) We divide the costs

Answer

Ans: d) We divide the costs

QN24. I went to a real nice restaurant yesterday. The food wasn’t costly and helping were generous. I asked for a doggy bag as I couldn’t eat the entire food.

a) Package to pack leftover food

b) Dog bowl that you can give the left over to your dog

c) A special order where you get smaller meals

d) Special order where you get larger meals

Answer

Ans: a) Package to pack leftover food

QN25. Fabian was a doormat. No wonder his class mates were always giving him a hard time.

a) Snob

b) Geek

c) Coward

d) Chubby boy

Answer

Ans: a) Snob

QN26. When superior provides directions to his subordinates, it is known as—————- communication.

a) Upward

b) Downward

c) Horizontal

d) Lateral

Answer

Ans: b) Downward

QN27. If a person taps his feet, it is an indication of

a) Impatience

b) Anger

c) Frustration

d) Confidence

Answer

Ans: a) Impatience

QN28. Active listening can be demonstrated verbally through

a) Clarifications

b) Questions

c) Feedback/Suggestions

d) All of the above

Answer

Ans: d) All of the above

QN29. Paying more attention to the way speaker is dressed, is an example of focusing on——-rather than ———–.

a) Deliver, Content

b) Content, Delivery

c) Looks, Message

d) None of above

Answer

Ans: c) Looks, Message

QN30. The most valuable ideas come from——– communication.

a) Upward

b) Downward

c) Horizontal

d) none

Answer

Ans: c) Horizontal

QN31. Kinesics means

a) Personal space and distance

b) Body language

c) Physical environment

d) None of the above

Answer

Ans: b) Body language

QN32. Eye contact conveys

a) Intensity and interest

b) Nervousness

c) Interest

d) Anger

Answer

Ans: a) Intensity and interest

QN33. Barriers to listening

a) Psychological Barriers

b) Physical Barriers

c) Attitudinal Barriers

d) All of above

Answer

Ans: d) All of above

QN34. Some common mistakes made with regard to English Language usage are

a) Redundancies

b) Clichés

c) Frequent use of similar sounding words

d) All of above

Answer

Ans: d) All of above

QN35. Power Point slides should not be–

a) Cluttered

b) Colorful

c) Decorative

d) None of above

Answer

Ans: a) Cluttered

QN36. Meetings are effective when———–are not made

a) Inputs

b) Decisions

c) Communication

d) None of above

Answer

Ans: d) None of above

QN37. The common purpose of notices and circulars is to———–rather than————–.

a) Persuade, Inform

b) Inform, Persuade

c) None of above

d) Both of above

Answer

Ans: b) Inform, Persuade

QN38. Effective communication with shareholders means being——–with them.

a) Open

b) Transparent

c) Truthful

d) All of above

Answer

Ans: d) All of above

QN39. A———is an opening statement in a bad news letter.

a) Idea

b) Subject

c) Buffer

d) None of above

Answer

Ans: c) Buffer

QN40. Audience analysis helps to determine the——-and——of the report.

a) Tone & Complexity

b) Language &ideas

c) None

d) Both

Answer

Ans: d) Both