Online MCQ Business Communication Assignment
Online MCQ Business Communication Assignment for your amity mba bba courses, ignou mba, imt cdl, smu and upes management program. This is important online mcq question answer for various distance learning program.
Q1: The functions of communication are to inform, to persuade, and to promote goodwill with those inside and outside the organisation
Answer: True – CorrectAnswer
Q2: Self-reflection, planning, interpreting ideas, and taking time to think are features of intrapersonal communication
Answer: True – CorrectAnswer
Q3: Feedback, an essential part of interpersonal communication, is not considered in Schramm’s models of communication
Answer: Wrong – FalseAnswer
Q4: The temporal aspect of context refers to the time of day that the communication took place
Answer: Wrong – FalseAnswer
Q5: The internet was traditionally used for generating conversations with stakeholders and fostering networking
Answer: Wrong – FalseAnswer
Q6: LinkedIn users care more about identity, reputation, and relationships than YouTube users
Answer: True – CorrectAnswer
Q7: The main barriers to inclusive practices at work are employees’ attitudes and behaviours
Answer: Wrong – FalseAnswer
Q8: Vertically organised hierarchical structures are more efficient than horizontal structures
Answer: Wrong – FalseAnswer
Q9: Those who think that they are doing what they have to do and have no other choice are guilty of falling into the rationalization trap when making ethical decisions
Answer: Wrong – FalseAnswer
Q10: Which of the following best defines communication
Answer: Any verbal or nonverbal behaviour, intentional or unintentional, that is perceived by another.Answer
Q11: The seven elements of the process model of communication are
Answer: sender, receiver, channel, message, interference, feedback and context.Answer
Q12: Perception is the process by which people
Answer: select, organise and interpret data in order to give meaning to a message.Answer
Q13: Which of the following is not true about feedback
Answer: It is always automatic and unprompted.Answer
Q14: Which one of the following statements is the most accurate
Answer: Communication barriers arise when the sender assumes that the receiver will automatically understand the message.Answer
Q15: Which of the following are not examples of social media
Answer: WebinarAnswer
Q16: On Fridays your children will be waiting alone at the bus-stop unless you leave work 20 minutes early. You cannot afford a decrease in salary and your boss rarely returns from a long lunch on Fridays. Which ethical trap/s could result from this conflict
Answer: The rationalisation trapAnswer
The doctrine-of-relative-filth trap.
The false necessity trap.
All these
Q17: Junior members of staff are working long unpaid hours on a project because profits are down and the project promises to fund three full-time positions. They do not complain, although two seek treatment for stress-related illness. Identify the major cause or causes of illegal or unethical behaviour in this scenario
Answer: Excessive emphasis on profits.Answer
Unwillingness to take a stand about what is right.
Uncertainty about whether an action is wrong.
All of these
Q18: Which principle or principles of professional communication promotes or promote sensitivity to cultural values and beliefs
Answer: The professional communication is in good taste.Answer
Q19: Which of the following are the seven functional building blocks that underpin effective social media engagement
Answer: identity, conversations, sharing, presence, relationships, reputation, and groupsAnswer
Q20: Which of the following is not a barrier to communication
Answer: Demonstration of empathy.Answer
Q21: Nonverbal communication is either personal to the individual, common to a group or culture, or universal to mankind
Answer: Wrong – FalseAnswer
Q22: Nonverbal cues are produced at the level of conscious awareness
Answer: Wrong – FalseAnswer
Q23: Only a limited portion of the meaning is conveyed through what is said in high-context cultures
Answer: True – CorrectAnswer
Q24: Vocal characteristics are the intensity and pitch of the voice
Answer: Wrong – FalseAnswer
Q25: Nonverbal communication is always consciously observable
Answer: Wrong – FalseAnswer
Q26: Active listeners give empathetic feedback and identify with the speaker’s feelings and emotional needs
Answer: Wrong – FalseAnswer
Q27: An effective listener should reconstruct messages to reflect their own attitude, and look for pauses when the speaker can be interrupted
Answer: Wrong – FalseAnswer
Q28: The STAAAR acronym is used for positive feedback that confirms behaviour or outcomes
Answer: Wrong – FalseAnswer
Q29: Open questions elicit a yes or no answer
Answer: Wrong – FalseAnswer
Q30: Active listening is best described as
Answer: empathetic listening without two-way emotional involvement to the verbal and nonverbal components of a message.Answer
Q31: Verbal and nonverbal messages should match because
Answer: together they contribute to the total message.Answer
Q32: Universal nonverbal communication refers to
Answer: body movements common to humankind such as tears or a smile.Answer
Q33: The part of language associated with how something is said rather than with what is said is called
Answer: paralanguage.Answer
Q34: Which of the following is a set of the seven aspects of nonverbal behaviour
Answer: Kinesics, physical characteristics, touching behaviour, paralanguage, proximity, artefacts and environment.Answer
Q35: Which category of body movement would describe a deliberate physical invitation to continue speaking, such as a head nod
Answer: RegulatorAnswer
Q36: Angry words spoken in a calm voice with a smiling face are most likely to convey
Answer: HappinessAnswer
Q37: When listening reflectively, the type of feedback statement that specifically helps the speaker focus on their feelings is
Answer: reflectiveAnswer
Q38: Which response is not a feature of feedforward
Answer: summarises discussionAnswer
Q39: Which of the following is not a characteristic of assertive behaviour
Answer: makes decisions for othersAnswer
Q40: In an effective performance appraisal, manager and employee apply which relationship management skills
Answer: self-awareness, self-management, situational awareness and assertionAnswer
Q41: If you hone in only to that part of a conversation that interests you, you are guilty of being which type of poor listener
Answer: BeeAnswer
Q42: People who are emotionally aware, know how they feel and are able to use those feelings to make decisions in life
Answer: True – CorrectAnswer
Q43: The emotional competencies that are the basis of emotional intelligence are self-awareness, regulation, motivation, social skills, and sympathy
Answer: Wrong – FalseAnswer
Q44: ‘Self’ is a solid, static concept based on our mental image of ourselves
Answer: Wrong – FalseAnswer
Q45: The more negative the organisation’s communication climate is, the less the amount of self-disclosure will occur
Answer: True – CorrectAnswer
Q46: People with high esteem are likely to think well of others
Answer: True – CorrectAnswer
Q47: Empathetic people feel sorry for someone but often can’t relate to the situation that person is in
Answer: Wrong – FalseAnswer
Q48: Self-disclosure requires people to reveal intimate details about themselves and their past
Answer: Wrong – FalseAnswer
Q49: The size of the quadrants in the Johari window varies as people learn or disclose more about themselves
Answer: True – CorrectAnswer
Q50: A person’s IQ is as important as their EQ in a business environment
Answer: Wrong – FalseAnswer
Q51: People who operate in emotional management are able to
Answer: Know the implications of social acts on feelings and are willing to regulate emotion in self and others.Answer
Q52: Which of the following are the competencies required for effective relationship management
Answer: developing others, inspirational leadership, change catalyst, influence, conflict management, teamwork and collaborationAnswer
Q53: A positive self-concept arises from
Answer: positive self-evaluation, self-esteem, self-respect and self-acceptanceAnswer
Q54: In the Johari Window, the hidden areainvolves
Answer: those areas about which you are aware, but hide from others.Answer
Q55: Personal competence in emotional intelligence means we must
Answer: be self-aware, regulate our behaviour, and be self-motivated.Answer
Q56: Jane is in a meeting. She is getting upset at the continual interruption of the proceedings by another attendee. She is not the Chairperson, and is not in a position to make a comment, but she knows that she will explode if she doesn’t take a break. She quietly excuses herself so she can leave the room, get a drink, and calm down before she returns. What is she demonstrating
Answer: That she is aware of her feelings and has a strategy to deal with the situation.Answer
Q57: Social awareness is based on which following competencies when managing relationships
Answer: empathy, service orientation, developing others, leveraging diversity and political awareness.Answer
Q58: John is Diane’s supervisor. John is aware that Diane is struggling at home due to the terminal illness of her partner. Diane has no official leave left. John puts himself in Diane’s shoes and negotiates extended deadlines on projects, as well as allowing Diane flexible work hours and an ability to work from home on a regular basis. What is John demonstrating toward Diane
Answer: empathy.Answer
Q59: Diane is going for an interview. She doesn’t believe she has any chance of securing the job, and expects to perform badly. She doesn’t get the job. What has happened
Answer: Diane was subject to a self-fulfilling prophecy.Answer
Q60: Collaboration is the settlement of differences through concessions
Answer: Wrong – FalseAnswer
Q61: Legitimate power is based on an individual’s particular skills and strengths
Answer: Wrong – FalseAnswer
Q62: Accommodation is a negotiation option used when one party is willing to be obliging
Answer: True – CorrectAnswer
Q63: Fear of conflict or confrontation is an example of a physical barrier to negotiation
Answer: Wrong – FalseAnswer
Q64: Diversionary tactics are those commonly used by self-protecting negotiators to hide true feelings and ideas
Answer: True – CorrectAnswer
Q65: Tension is a level of conflict where behaviour and normal functioning are affected
Answer: Wrong – FalseAnswer
Q66: The compromising style of conflict-handling indicates a high concern for both their own and the other party’s needs
Answer: Wrong – FalseAnswer
Q67: Role conflict occurs when there are differing expectations about what someone is required to do as part of their role
Answer: True – CorrectAnswer
Q68: Empathy blockers have a positive effect on communication
Answer: Wrong – FalseAnswer
Q69: Assertive behaviour is based on domination and often leads to conflict resolution
Answer: Wrong – FalseAnswer
Q70: The success triangle shows the flow response in a conflict situation
Answer: True – CorrectAnswer
Q71: Judgement is a useful tool for a mediator when assessing how parties may benefit from mediation
Answer: Wrong – FalseAnswer
Q72: Most mediations are successful
Answer: Wrong – FalseAnswer
Q73: Negotiation is a process in which
Answer: two or more parties try to resolve differences, make joint decisions and come to an agreement.Answer
Q74: In the lose-win strategy
Answer: one party withdraws or makes concessions to achieve a negotiated outcome.Answer
Q75: The five steps to negotiating an agreement using the interest-based negotiation approach involve
Answer: defining the issue, identifying the interests, creating options, agreeing on criteria, and selecting options.Answer
Q76: Which of the following is not a feature of interest-based negotiation
Answer: considers the relationship and issue as being integrated, and aims to trade off the relationship to gain the position or vice-versa.Answer
Q77: Which of the following is not a barrier to agreement
Answer: Having an opinion.Answer
Q78: The five levels of conflict are
Answer: discomfort, incident, misunderstanding, tension and crisis.Answer
Q79: Jo, a state manager of a retail chain, has just been offered a promotion to national manager of the company. At the same time, he has also been offered the position of state manager with the largest competitor in the industry. The latter position involves better pay but less autonomy. Both offers are appealing. What type of conflict is he experiencing
Answer: Avoidance/approachAnswer
Q80: The purpose of the flow response to conflict is to
Answer: acknowledge the situation and to respond in an appropriate manner.Answer
Q81: In the drama triangle, the rescuers
Answer: offer support while denying their own needs.Answer
Q82: ‘I’ messages are assertive statements that
Answer: send a clear message about what the speaker wants while showing respect for the rights of others.Answer
Q83: People who wait for others to initiate the negotiation process before they reveal their feelings and ideas are using
Answer: the self-bargaining negotiation style.Answer
Q84: Which of the following is not included in the Four R Method to moving out of crisis
Answer: Respond.Answer
Q85: Reframing increases the chance of a win-win solution in conflict resolution because
Answer: Fosters a constructive approach to understanding the causes of conflict.Answer
It avoids value-laden language and removes bias or judgement.
It enables the parties to establish that they understand one another’s point of view.
All these
Q86: Organisations that make greater use of policies, rules and organisation charts can be labelled organic
Answer: Wrong – FalseAnswer
Q87: Division of labour and a clearly defined organisational system are features of a bureaucracy
Answer: True – CorrectAnswer
Q88: A ‘new’ network comprises members selected across an organisation’s functions, locations and hierarchy
Answer: Wrong – FalseAnswer
Q89: When top management gives a group almost total freedom to complete a task, we describe the structure as free-form
Answer: True – CorrectAnswer
Q90: An organisation with a flattened structure and authority based on expertise is referred to as an organic organisation
Answer: True – CorrectAnswer
Q91: The chain communication network is an example of a formal communication network
Answer: True – CorrectAnswer
Q92: Social networking replaces face-to-face contact such as attending conferences and seminars
Answer: Wrong – FalseAnswer
Q93: A liaison person bridges links between two organisational groups and is a member of the groups
Answer: Wrong – FalseAnswer
Q94: A gatekeeper receives information from a liaison person and decides whether to pass the information on
Answer: True – CorrectAnswer
Q95: The development of group emotional intelligence is dependent on the establishment of organisational norms in interactions between the organisation, group leader and group members
Answer: Wrong – FalseAnswer
Q96: Which of the following are organisational goals
Answer: Low absenteeism, profit and production of quality goods.Answer
Q97: The advantages of an informal structure include
Answer: faster action, higher productivity, and more job satisfaction.Answer
Q98: A mechanistic structure is best used when
Answer: the environment is stable and highly structured.Answer
Q99: Which of the following is not one of the five most important formal small group communication networks
Answer: The rectangle network.Answer
Q100: What are the four main purposes of communication in the workplace
Answer: To motivate employees, to balance individual and organisational needs, to control employees, and to manage knowledge.Answer
