Study Business Communication and Etiquettes mcq set 3rd part and other mcq with answer for your exam. Must attempt “exam quiz of Business Communication and Etiquettes” so you can assess your knowledge and boost confidence.
MCQ set of Business Communication and Etiquettes 3
Q81: What is a clear request? Answer: A. A request that is easy to understand
A. A request that is easy to understand
B. A request that is vague or ambiguous
C. A request that is negative or confrontational
D. A request that is overly complicated
Answer
Q82: What is a positive request? Answer: A. A request that is respectful and considerate
A. A request that is respectful and considerate
B. A request that is demanding or aggressive
C. A request that is difficult to understand
D. A request that is neutral or passive
Answer
Q83: What are some strategies for making requests clear and positive? Answer: A. Using simple and concise language, avoiding negative language, and being specific about what is needed
A. Using simple and concise language, avoiding negative language, and being specific about what is needed
B. Using complex language, being vague about the request, and using aggressive language
C. Being overly polite, using passive language, and avoiding asking for specific action
D. Being confrontational, using sarcasm, and making unrealistic demands
Answer
Q84: Why is it important to avoid negative language in requests? Answer: B. It makes the request less likely to be accepted
A. It makes the request more likely to be accepted
B. It makes the request less likely to be accepted
C. It has no impact on the likelihood of the request being accepted
D. It depends on the situation and the audience
Answer
Q85: What is the importance of being specific about the request? Answer: A. It ensures that everyone is on the same page
A. It ensures that everyone is on the same page
B. It helps the request stand out from others
C. It makes the request less likely to be accepted
D. It has no impact on the likelihood of the request being accepted
Answer
Q86: What is the main purpose of public speaking? Answer: D. All of the above
A. To inform the audience
B. To entertain the audience
C. To persuade the audience
D. All of the above
Answer
Q87: What are some important elements of effective public speaking? Answer: A. Confidence, eye contact, gestures, clear and concise language
A. Confidence, eye contact, gestures, clear and concise language
B. Monotone voice, lack of expression, reading from a script, avoiding eye contact
C. Talking too fast, using technical jargon, not engaging the audience, being unprepared
D. Being overly dramatic, using filler words, speaking too quietly, ignoring the audience
Answer
Q88: What is the importance of preparation for public speaking? Answer: A. It ensures that the speaker is knowledgeable and confident about the topic
A. It ensures that the speaker is knowledgeable and confident about the topic
B. It has no impact on the success of the speech
C. It makes the speech more boring and uninteresting
D. It allows the speaker to wing it and improvise
Answer
Q89: What is the role of eye contact in public speaking? Answer: A. It helps the speaker maintain a connection with the audience
A. It helps the speaker maintain a connection with the audience
B. It makes the speaker seem uninterested or unengaged
C. It is not important in public speaking
D. It makes the speaker seem nervous or intimidated
Answer
Q90: What are some common mistakes in public speaking? Answer: A. Being unprepared, speaking too fast, using technical jargon, ignoring the audience
A. Being unprepared, speaking too fast, using technical jargon, ignoring the audience
B. Confidence, clear and concise language, engaging gestures, eye contact
C. Being overly dramatic, using filler words, speaking too quietly, not engaging the audience
D. Speaking too slowly, using humor, speaking from memory, using props
Answer
Q91: What is the difference between oral reporting and public speaking? Answer: A. Oral reporting is more structured and formal, while public speaking can be more informal and spontaneous
A. Oral reporting is more structured and formal, while public speaking can be more informal and spontaneous
B. Public speaking is more structured and formal, while oral reporting can be more informal and spontaneous
C. There is no difference between the two
D. Oral reporting is not as important as public speaking
Answer
Q92: What are some common features of formal speeches? Answer: A. Clear structure, well-researched information, attention-grabbing opening, strong conclusion
A. Clear structure, well-researched information, attention-grabbing opening, strong conclusion
B. Unclear structure, inadequate information, boring opening, weak conclusion
C. Confusing information, lack of structure, passive delivery, irrelevant details
D. Irrelevant information, monotone delivery, lengthy introduction, no conclusion
Answer
Q93: Why is clear structure important in formal speeches? Answer: A. It helps the audience follow the speech and understand the main points
A. It helps the audience follow the speech and understand the main points
B. It makes the speech more difficult to follow and understand
C. It has no impact on the effectiveness of the speech
D. It makes the speech more boring and uninteresting
Answer
Q94: What are some strategies for making an attention-grabbing opening in formal speeches? Answer: A. Telling a story, making a surprising statement, asking a thought-provoking question
A. Telling a story, making a surprising statement, asking a thought-provoking question
B. Reading from a script, giving a lengthy introduction, avoiding eye contact
C. Using technical jargon, speaking too fast, ignoring the audience
D. Being overly dramatic, using filler words, speaking too quietly
Answer
Q95: What is the importance of well-researched information in formal speeches? Answer: A. It demonstrates the speaker’s knowledge and expertise on the topic
A. It demonstrates the speaker’s knowledge and expertise on the topic
B. It makes the speech more boring and uninteresting
C. It has no impact on the effectiveness of the speech
D. It makes the speech more difficult to follow and understand
Answer
Q96: Why is a strong conclusion important in formal speeches? Answer: A. It provides closure and reinforces the main points of the speech
A. It provides closure and reinforces the main points of the speech
B. It makes the speech more boring and uninteresting
C. It has no impact on the effectiveness of the speech
D. It makes the audience forget the main points of the speech
Answer
Q97: What is the role of practice in making formal speeches? Answer: A. It helps the speaker become more comfortable and confident with the material
A. It helps the speaker become more comfortable and confident with the material
B. It has no impact on the effectiveness of the speech
C. It makes the speech more difficult to deliver
D. It makes the speech more boring and uninteresting
Answer
Q98: What is an oral report? Answer: B. A spoken presentation of information, ideas, or findings
A. A written report delivered orally to an audience
B. A spoken presentation of information, ideas, or findings
C. A visual presentation of data and statistics
D. A written report without any visual aids
Answer
Q99: What is the purpose of oral reports? Answer: A. To present information, ideas, or findings in a clear and organized manner
A. To present information, ideas, or findings in a clear and organized manner
B. To confuse the audience and present information in a disorganized manner
C. To rely solely on visual aids and ignore spoken content
D. To present information in a written format only
Answer
Q100: What are some common features of effective oral reports? Answer: A. Clear structure, well-researched information, attention-grabbing opening, strong conclusion
A. Clear structure, well-researched information, attention-grabbing opening, strong conclusion
B. Unclear structure, inadequate information, boring opening, weak conclusion
C. Confusing information, lack of structure, passive delivery, irrelevant details
D. Irrelevant information, monotone delivery, lengthy introduction, no conclusion
Answer
Q101: What is the role of visual aids in oral reports? Answer: A. To support and enhance the spoken content
A. To support and enhance the spoken content
B. To replace spoken content and provide all necessary information
C. To distract from the spoken content and confuse the audience
D. To be completely absent from the oral report
Answer
Q102: What is the importance of clear and organized delivery in oral reports? Answer: A. It helps the audience follow the report and understand the main points
A. It helps the audience follow the report and understand the main points
B. It makes the report more difficult to follow and understand
C. It has no impact on the effectiveness of the report
D. It makes the report more boring and uninteresting
Answer
Q103: What is the role of practice in delivering oral reports? Answer: A. It helps the speaker become more comfortable and confident with the material
A. It helps the speaker become more comfortable and confident with the material
B. It has no impact on the effectiveness of the report
C. It makes the report more difficult to deliver
D. It makes the report more boring and uninteresting
Answer
Q104: What is the main difference between an oral and a written report? Answer: A. An oral report is spoken and a written report is written
A. An oral report is spoken and a written report is written
B. An oral report is shorter and a written report is longer
C. An oral report is more visual and a written report is more text-based
D. An oral report is less formal and a written report is more formal
Answer
Q105: What is the purpose of written reports? Answer: A. To present information, ideas, or findings in a clear and organized manner
A. To present information, ideas, or findings in a clear and organized manner
B. To confuse the reader and present information in a disorganized manner
C. To rely solely on visual aids and ignore written content
D. To present information in a spoken format only
Answer
Q106: What are some common features of effective written reports? Answer: A. Clear structure, well-researched information, attention-grabbing opening, strong conclusion
A. Clear structure, well-researched information, attention-grabbing opening, strong conclusion
B. Unclear structure, inadequate information, boring opening, weak conclusion
C. Confusing information, lack of structure, passive delivery, irrelevant details
D. Irrelevant information, monotone delivery, lengthy introduction, no conclusion
Answer
Q107: Why is planning an oral report important? Answer: A. To ensure that the report is well-organized and the information is presented clearly
A. To ensure that the report is well-organized and the information is presented clearly
B. To make the report more confusing and disorganized
C. To rely solely on visual aids and ignore spoken content
D. To present information in a written format only
Answer
Q108: What should be considered when planning an oral report? Answer: A. The purpose of the report, the audience, the length of the report, the use of visual aids
A. The purpose of the report, the audience, the length of the report, the use of visual aids
B. The purpose of the report, the speaker, the length of the report, the use of visual aids
C. The purpose of the report, the speaker, the length of the report, the use of written aids
D. The purpose of the report, the length of the report, the use of visual aids
Answer
Q109: What is the first step in planning an oral report? Answer: A. Deciding on the topic
A. Deciding on the topic
B. Deciding on the visual aids
C. Deciding on the conclusion
D. Deciding on the audience
Answer
Q110: How long should an oral report typically be? Answer: A. As long as necessary to present the information clearly and effectively
A. As long as necessary to present the information clearly and effectively
B. As short as possible to minimize audience attention
C. Long enough to use multiple visual aids
D. Short enough to exclude important information
Answer
Q111: What is the role of visual aids in an oral report? Answer: A. To support and enhance the spoken content
A. To support and enhance the spoken content
B. To replace spoken content and provide all necessary information
C. To distract from the spoken content and confuse the audience
D. To be completely absent from the oral report
Answer
Q112: What should be included in the conclusion of an oral report? Answer: A. A summary of the main points, a restatement of the purpose, and any final thoughts.
A. A summary of the main points, a restatement of the purpose, and any final thoughts
B. A list of all the visual aids used, a detailed explanation of the research process, and irrelevant personal anecdotes
C. A repetition of the introduction, a series of unrelated jokes, and a weak ending
D. An abrupt end, a lack of closure, and a failure to summarize the main points
Answer
Q113: What is the purpose of telephone communication? Answer: A. To share information and conduct business efficiently
A. To share information and conduct business efficiently
B. To waste time and create confusion
C. To rely solely on written communication
D. To ignore nonverbal cues and rely solely on the tone of voice
Answer
Q114: What are some important considerations in telephone communication? Answer: A. Clarity, conciseness, tone of voice, and active listening
A. Clarity, conciseness, tone of voice, and active listening
B. Clarity, length of the call, tone of voice, and active speaking
C. Clarity, length of the call, tone of voice, and passive listening
D. Confusion, length of the call, tone of voice, and passive speaking
Answer
Q115: What is active listening in telephone communication? Answer: A. Paying close attention to the speaker, asking questions, and clarifying information
A. Paying close attention to the speaker, asking questions, and clarifying information
B. Interrupting the speaker, ignoring important information, and making assumptions
C. Speaking without listening, disregarding the speaker’s words, and dominating the conversation
D. Being silent, avoiding interaction, and avoiding clarifying information
Answer
Q116: How can tone of voice impact telephone communication? Answer: A. Tone of voice can reflect emotions, indicate interest or boredom, and influence the listener’s interpretation of the message
A. Tone of voice can reflect emotions, indicate interest or boredom, and influence the listener’s interpretation of the message
B. Tone of voice has no impact on telephone communication
C. Tone of voice only confuses the listener and has no positive impact
D. Tone of voice only makes the speaker sound unprofessional and should be avoided
Answer
Q117: What is the importance of clarity in telephone communication? Answer: A. Clarity ensures that the message is understood and reduces the risk of misunderstandings or miscommunication
A. Clarity ensures that the message is understood and reduces the risk of misunderstandings or miscommunication
B. Clarity is unnecessary in telephone communication and can lead to boring conversations
C. Clarity only leads to confusion and should be avoided in telephone communication
D. Clarity is only important in written communication, not in telephone communication
Answer
Q118: What is the importance of conciseness in telephone communication? Answer: A. Conciseness saves time, keeps the conversation focused, and increases the efficiency of the call.
A. Conciseness saves time, keeps the conversation focused, and increases the efficiency of the call
B. Conciseness makes the conversation boring, creates confusion, and wastes time
C. Conciseness is only important in written communication, not in telephone communication
D. Conciseness is unnecessary in telephone communication
Answer
Q119: What is the most commonly used technology for remote communication? Answer: C. Video Conferencing
A. Telephones
B. Email
C. Video Conferencing
D. Text Messaging
Answer
Q120: Which of the following is not a type of instant messaging application? Answer: D. Microsoft Word
A. WhatsApp
B. Slack
C. Telegram
D. Microsoft Word
Answer
Other Business Communication and Etiquettes Practice Set
- Business Communication and Etiquettes mcq set 1
- Business Communication and Etiquettes mcq set 2
- Business Communication and Etiquettes mcq set 3
- Business Communication and Etiquettes mcq set 4
- Business Communication and Etiquettes mcq set 5
- Business Communication and Etiquettes mcq set 6
