Study Business Communication and Etiquettes mcq set 1 and other mcq with answer for your exam. Must attempt “exam quiz of Business Communication and Etiquettes” so you can assess your knowledge and boost confidence.
MCQ set of Business Communication and Etiquettes
Q1: What is the main purpose of communication in business?
A) To transfer information
B) To entertain
C) To persuade
D) To criticize
Answer
Answer: A) To transfer information
Q2: What are the benefits of effective communication in business?
A) Improved productivity
B) Increased conflict
C) Decreased motivation
D) Decreased understanding
Answer
Answer: A) Improved productivity
Q3: What is the most common form of communication in business?
A) Verbal communication
B) Written communication
C) Nonverbal communication
D) Visual communication
Answer
Answer: B) Written communication
Q4: What are the barriers to effective communication in business?
A) Lack of clarity
B) Noise
C) Language differences
D) All of the above
Answer
Answer: D) All of the above
Q5: What is the role of technology in business communication?
A) To enhance communication
B) To hinder communication
C) To have no impact on communication
D) To replace communication
Answer
Answer: A) To enhance communication
Q6: What is the primary reason for businesses to communicate?
A) To inform customers
B) To entertain employees
C) To build relationships
D) To criticize competition
Answer
Answer: A) To inform customers
Q7: Why is effective communication important for businesses?
A) To increase efficiency and productivity
B) To create misunderstandings and conflicts
C) To decrease motivation and morale
D) To reduce competitiveness
Answer
Answer: A) To increase efficiency and productivity
Q8: What does effective communication help businesses achieve?
A) Stronger relationships with customers and partners
B) Weaker relationships with customers and partners
C) No impact on relationships with customers and partners
D) Increased competition with customers and partners
Answer
Answer: A) Stronger relationships with customers and partners
Q9: What is the impact of poor communication on businesses?
A) Decreased sales and revenue
B) Increased sales and revenue
C) No impact on sales and revenue
D) Improved customer satisfaction
Answer
Answer: A) Decreased sales and revenue
Q10: How does communication help businesses stay ahead of competition?
A) By staying informed about industry trends and developments
B) By ignoring industry trends and developments
C) By losing touch with industry trends and developments
D) By undermining industry trends and developments
Answer
Answer: A) By staying informed about industry trends and developments
Q11: Why are communication skills important for individuals?
A) To build and maintain relationships
B) To hinder relationships
C) To have no impact on relationships
D) To criticize relationships
Answer
Answer: A) To build and maintain relationships
Q12: What are the benefits of effective communication skills for individuals?
A) Improved job performance
B) Decreased job performance
C) No impact on job performance
D) Increased conflict in the workplace
Answer
Answer: A) Improved job performance
Q13: What is the impact of poor communication skills on individuals?
A) Decreased career advancement opportunities
B) Increased career advancement opportunities
C) No impact on career advancement opportunities
D) Improved job satisfaction
Answer
Answer: A) Decreased career advancement opportunities
Q14: Why do individuals need to be able to communicate effectively in the workplace?
A) To convey ideas and information clearly
B) To confuse colleagues and supervisors
C) To reduce productivity
D) To criticize coworkers
Answer
Answer: A) To convey ideas and information clearly
Q15: How do strong communication skills help individuals in their personal lives?
A) Improved relationships with friends and family
B) Weakened relationships with friends and family
C) No impact on relationships with friends and family
D) Increased conflict with friends and family
Answer
Answer: A) Improved relationships with friends and family
Q16: What is the most common form of verbal communication?
A) Face-to-face communication
B) Written communication
C) Nonverbal communication
D) Visual communication
Answer
Answer: A) Face-to-face communication
Q17: What is the most common form of written communication in business?
A) Emails
B) Letters
C) Memos
D) Posters
Answer
Answer: A) Emails
Q18: What is the purpose of nonverbal communication?
A) To convey ideas and information
B) To confuse others
C) To have no impact on communication
D) To criticize others
Answer
Answer: A) To convey ideas and information
Q19: What is an example of visual communication?
A) A speech
B) An email
C) A chart
D) A phone call
Answer
Answer: C) A chart
Q20: What is the role of technology in communication?
A) To enhance communication
B) To hinder communication
C) To have no impact on communication
D) To replace communication
Answer
Answer: A) To enhance communication
Q21: What is the first step in forming a response to communication?
A) Listening
B) Speaking
C) Writing
D) Thinking
Answer
Answer: A) Listening
Q22: What is the purpose of actively listening when forming a response to communication?
A) To fully understand the message
B) To ignore the message
C) To have a partial understanding of the message
D) To misunderstand the message
Answer
Answer: A) To fully understand the message
Q23: What is the role of thinking in the formation of a response to communication?
A) To organize and clarify ideas
B) To confuse and disorganize ideas
C) To have no impact on the formation of ideas
D) To criticize the formation of ideas
Answer
Answer: A) To organize and clarify ideas
Q24: What is the final step in forming a response to communication?
A) Speaking or writing the response
B) Ignoring the response
C) Criticizing the response
D) Misunderstanding the response
Answer
Answer: A) Speaking or writing the response
Q25: What is the purpose of sending a response to communication?
A) To clarify ideas and information
B) To confuse others
C) To have no impact on communication
D) To criticize others
Answer
Answer: A) To clarify ideas and information
Q26: What is the first “C” in the 7 C’s of good communication skills?
A) Clarity
B) Complexity
C) Confusion
D) Criticism
Answer
Answer: A) Clarity
Q27: What is the second “C” in the 7 C’s of good communication skills?
A) Conciseness
B) Lengthiness
C) Ambiguity
D) Disorganization
Answer
Answer: A) Conciseness
Q28: What is the third “C” in the 7 C’s of good communication skills?
A) Completeness
B) Incompleteness
C) Irrelevance
D) Inconsistency
Answer
Answer: A) Completeness
Q29: What is the fourth “C” in the 7 C’s of good communication skills?
A) Consideration
B) Disregard
C) Indifference
D) Insensitivity
Answer
Answer: A) Consideration
Q30: What is the seventh “C” in the 7 C’s of good communication skills?
A) Concreteness
B) Abstraction
C) Vagueness
D) Unclearness
Answer
Answer: A) Concreteness
Q31: What is the most common barrier to effective communication?
A) Language barriers
B) Cultural barriers
C) Psychological barriers
D) Physical barriers
Answer
Answer: A) Language barriers
Q32: What is an example of a cultural barrier to communication?
A) Different dialects or accents
B) Different attitudes and beliefs
C) Different physical abilities
D) Different geographical locations
Answer
Answer: B) Different attitudes and beliefs
Q33: What is an example of a psychological barrier to communication?
A) Technical difficulties with equipment
B) Emotional distress or discomfort
C) Physical disabilities
D) Limited availability of resources
Answer
Answer: B) Emotional distress or discomfort
Q34: What is an example of a physical barrier to communication?
A) Inadequate lighting or acoustics
B) Different time zones
C) Different levels of education or experience
D) Different economic backgrounds
Answer
Answer: A) Inadequate lighting or acoustics
Q35: What is an example of a semantic barrier to communication?
A) Misinterpretation of words or symbols
B) Misuse of words or symbols
C) Correct use of words or symbols
D) Lack of understanding of words or symbols
Answer
Answer: A) Misinterpretation of words or symbols
Q36: What is an example of verbal communication?
A) Facial expressions
B) Tone of voice
C) Written words
D) Physical gestures
Answer
Answer: C) Written words
Q37: What is an example of non-verbal communication?
A) Written words
B) Physical gestures
C) Verbal tone
D) Clothing style
Answer
Answer: B) Physical gestures
Q38: What is the role of body language in non-verbal communication?
A) To provide context and meaning to verbal communication
B) To contradict verbal communication
C) To have no impact on communication
D) To replace verbal communication
Answer
Answer: A) To provide context and meaning to verbal communication
Q39: What is the role of tone of voice in verbal communication?
A) To provide context and meaning to verbal communication
B) To contradict verbal communication
C) To have no impact on communication
D) To replace verbal communication
Answer
Answer: A) To provide context and meaning to verbal communication
Q40: Why is it important to be aware of both verbal and non-verbal communication?
A) To ensure effective and clear communication
B) To confuse and misinform others
C) To have no impact on communication
D) To criticize communication
Answer
Answer: A) To ensure effective and clear communication
Other Business Communication and Etiquettes Practice Set
- Business Communication and Etiquettes mcq set 1
- Business Communication and Etiquettes mcq set 2
- Business Communication and Etiquettes mcq set 3
- Business Communication and Etiquettes mcq set 4
- Business Communication and Etiquettes mcq set 5
- Business Communication and Etiquettes mcq set 6
